fast same day laundry everything is good

the wifi signal is spot on everywhere

no wifi in room

the wifi can be spotty at times

be more well serviced in terms of having some staff come check up on you frequently, service your bar orders

lee and elaine will let you do a load of laundry in their washer

the wifi was satellite but didn t work except for from a few specific places.

we loved sitting in the outdoor kitchen, which was very well stocked, unfortunately it was too windy and cold

nice furnished kitchen area with patio

you have your own private garden with picnic table and lounge chairs, a well equipped kitchen to do some cooking

secondly there are ants in the room and bugs all over the kitchen and common area

the kitchen is very dirty

front gate was a bit tricky (just get staff to show you how) and a few lingering pests in the kitchen, normal

you can t use the kitchen, you even have to pay for boiled water if you are wanting to make a tea

kitchen was not clean

no laundry facilities

the family dinners are a must :) laundry service is good and fast (external lady)

lots of daily social activities (some paid, some free), the vibes are super chill, there s a laundry service

as i have adopted kids of color that is not something i appreciate

english is main language as bar area staffed by travelling volunteers

room was beautiful and we had a good time at the pool

and the breakfast was sooo good

haha the breakfast each morning was phenomenal

they also have a nice heated pool

on top of everything, i would be remiss not to mention the pool or the breakfast, which were huge selling points

terrible wifi and cel service

wifi didn t work

for example the pool has a price to use

laundry facility at your doorstep at a great

also there was wifi up until the exterior of the hostal near the lake which was nice

wifi wasn't strong

large room, good breakfast, reliable wifi, great lake view

although two people are doing their laundry in the lake, it is crystal clear water

the bar upstairs kept blasting music the entire afternoon until late in the

there is a big share kitchen, very big terrace with beautiful wiev on a whole lake

they provide a large, shared kitchen with fridges where you can keep your leftovers

the view from the rooftop bar was amazing and we had dinner in the restaurant and the food and service were

they have a jacuzzi, offer laundry service and help you with tours

too bad the rooftop is only used for hanging laundry as it has a great view

we also had laundry service done for a great price

the staff are fantastic, so friendly & helpful nothing is too much trouble, did our laundry for us for a great

wifi was very slow at times and didn t work on the last day

there is a laundry facilities, massage, salon, and tour companies very close

comfortable bed, big bathroom with hot water, strong wifi even on the terrace

i was working during my stay and the wifi was not good in my first room, but i had to switch rooms and the wifi

wifi didn t reach room

breakfast was really delicious, it was a big pancake with fresh fruit. i like it

tienda next door does laundry

the staff were really friendly & provided a laundry service

best view ever. super chilled rooftop terrasse. very cheep laundry

good laundry service available too

laundry service is good and very cheap

also the laundry service was nice because they don't use a drier but let it sundry :d

there was a gym on the roof where there was also a great view. great laundry service too.

super pleasant - excellent service, great recommendations, superb morning sunrise tour, arranged laundry for us

the location and the room anddd the laundry

had my laundry done by the hotel, and they lost my pants

i like the location and the view. cheap laundry service.

nice pool and gardens

with a climbing frame, trampolines and little football goals for the children to enjoy and the pool had a

play area for kids

the pool didn t seem nice to me

they can also book tours for you and they offer a laundry service

check-in, rooms, laundry service, room, bed comfort - no complaints whatsoever

super helpful and kind laundry service q20 per kilo

they also have wifi that is working

you want a room service you have to ask for it each day

the pool had great views of the lake

have loved to use the pool but it was pretty cold

parking is available, wifi is very very spotty

also the parking lot was behind me and workers worked past midnight

the staff was helpful with setting up a jetski rental for myself to take my kids

tried to charge my over $100 for a load of laundry- claiming the prices are in usd when nothing else in entire

i paid an obscene amount for laundry, 90+, where i have previously been paying 20 for the same amount

in fact they forced us to use their laundry service - which was expensive

you had to send your clothes to laundry to get them pressed

wifi wasn t very strong in the room but ok in lounge area.

i dropped my laundry at 9pm and got it back at 9am next morning

was good, the rooms were clean, the view is fantastic, and seeing the ladies bathing and doing laundry below

the pool area is beautiful, very instagramable and so nice to spend the day by the pool bar grabbing a

they arranged a breakfast sandwich for me as i had to leave before the included

good and diverse breakfast and tasty coffee

free breakfast was delicious, staff was helpful and expedited our laundry, and it was a beautiful hotel

overcharged for a load of laundry ($17)

very friendly staff, helped with a very efficient taxi and laundry service

the hotel offers free parking, which is a block away

wifi was good enought to was videos, but not movies

laundry service would have made it complete and the music can be quite loud (although we liked the

laundry was unavailable for the week i was there

electricity sockets next to the bed (including usb charging) laundry service is possible with extra cost

kitchen that is kept clean, the staff is super helpful and friendly, and they even provide a laundry service

great laundry service

wifi, free secure parking, comfy beds and good hot water pressure, helpful staff, great ac, good laundry service

very difficult to sleep with the hotel generator, local traffic, hotel moving laundry in the early hours etc

we can hear people talking and kids running around our floor until almost midnight

beds are very confortable and good and soft pillows we didn t use all the facilities, such as gym, sauna,

we were there for children s week so thr hotel prepared great activities for the kids (outdoors s cinema,

the laundry facilities don't work

with lake view and reggae music + good pricing, great value for money + some services like laundry (separate

bed is very uncomfortable and kitchen has limited use

great location and delicious breakfast. i can only recommand!

the beds are 2cm thick, bathroom was dirty, jacuzzi didn t work, kitchen not functioning

the hotel was very clean and the sunday breakfast buffet was fantastic

rooms, lovely toiletries, fabulous complementary breakfast, beautiful planting made the hotel very relaxing,

location is good near the lakefront, and breakfast is included which was good

wifi connection working perfectly from the room, so could join an online session

great value laundry service, comfy bed

the location is great, the laundry service was quick and clean, and the staff were friendly

the laundry service was very reasonably priced

excellent service provided for the in house laundry service

great location, friendly staff, cheap laundry service and good shower.

they also have a laundry service

laundry service

clean rooms, good location, quieter location than some, restaurant on the property, did my laundry quickly

they also will do your laundry for a fee and serve a great breakfast menu each day again as an extra cost but

laundry service was quick

have laundry services onsite

we got our laundry done here with a 24-hour turnaround

location is close to where to take the boat. friendly staff. free parking.

friendly staff, off street parking, clean rooms, hot water

i felt safe using the parking as well

no dinner, no laundry service, jacuzzi was out of service when we went

we thought it included breakfast

bigger rooms have their own kitchen

wifi only works around the reception area

you came by rental car ( you must be very brave) if you don t rent a larger space with a kitchenette you

and wifi also seemed to turn off

wish the restaurant was open earlier for breakfast and stayed open for dinner

breakfast was included and delicious

includes good breakfast, and free access to the lovely nature reserve trails, beach and butterfly garden

the breakfast each morning was healthy and delicious

where else can you get a bed for 6$ with breakfast included

kitchen refrigerator, stove, micro, utensils

loudly music from the bar upstairs

however, it was still loud, a bar above, loud people in the middle of the night going back to their rooms after

maybe it was just that day and apparently bar in front gonna be demolished soon, so hopefully no more music at

the view from the balcony, breakfast included, the pool was nice

staff were phenomenal, great to have a pool, and breakfast was delicious

parking, staff ud83eudd47, balcony and pool.

we loved the pool, the comfortable beds, and the convenience of having both parking and breakfast included

the swimming pool was a plus

i had my laundry done and they lost 2 of my favorite garments

a bad experience with the hotel doing laundry

com had laundry services listed in the facilities however when we asked one staff member they said there

), use the canoes and there is also a laundry service

the amenities were great (although the pool was out of commission)

they helped us with arranging shuttles and offered laundry service

the laundry service is very expensive, might be better to do it next

we had the best laundry service in 4 months travelling

someone to open the door everytime i wanted to leave and enter ( early mornings or night) and the wifi- at times

wifi was flaky in room, both their wifi and when using my claro sim.

breakfast could improve a little bit

location and breakfast

breakfast waa terrible no milk butter or jelly not regular coffee only instant it wal cold they

the showers were good, the internet was fast, the bed was comfy and the breakfast was good!

poor wifi average location still renovating

wifi very unstable

the breakfast included and that it is in a good location

balcony room costs a little extra and just looks over a parking area

is a really narrow street leading to the parking in front of the hotel - keep in mind if you are coming with a

was friendly and attentive, there was free drinking water and in guatemalan terms good wifi

narrow street & tight parking. lots of neighborhood dog barking in the night

wifi was not good, a lot of loud noises from dogs on the street.

whole place needed a facelift, entranceway was piled with plastic buckets and laundry

good value for money, nice staff, laundry service.

and a big fridge, set back away from main road so a lot less noise ,hot water and in house laundry service

location,laundry

affordable laundry service

cheap and quick laundry service

kind staff. nice place with tons of plants. good wifi.

uncomfortable beds and pillows, no hot water, wifi didn't work

wifi is pretty bad, the curtains were not making the room dark enough to sleep well in the

the free wifi didn't work.

the pool is beautiful

i loved the pool, the staff and the food at the

wifi was good throughout the hotel

stayed at the rooms at the back, nearer the road and pool and they were kinda dark and stuffy

the wifi in the restaurant was sometimes not working

accommodating, helpful and always happy to answer questions, assist with arranging things like laundry and

wifi, it needs to improve

the hostel is very quiet and has fast wifi

the day starts off with excellent guatemalan coffee and moves to a wonderful, traditional breakfast of eggs,

my room was good equipped, hot water in shower, nice breakfast

hostel offers reasonably priced japanese food, laundry and even printing/copy services

really clean, hot water, parking available, and there s a possibility to do laundry, which we used ;) it

they did my laundry for me for 20 quetzal us and hung it up to dry and everything

the hotel is clean, they have plenty of hot water, the breakfast is really good, and their laundry service is

laundry service

advice you to book at the door and not online (50q at the door, 70q instead) the laundry service is 5q so good

otherwise the comfort was great - very clean, nice hot water in the showers, appreciate the laundry line

there's a reasonably priced on-site cafe/restaurant serving wholesome food, laundry service, sauna, guest use

they were all welcoming and helpful- we used the laundry services, massage, sauna, and airport shuttle, we

wouldn t recommend the laundry service

wifi, hot strong shower, very friendly and helpful staff, beautiful premises, very clean room and

laundry service, very expensive.

lastly, the laundry service at the hotel was really expensive

great breakfast

breakfast and beautiful location near the docks of santa catarina

the stuff is nice, breakfast was delicious

accommodating they graciously upgraded our room before we got there and even helped us with laundry

the hotel also arranged for a great couples massage, laundry service, and a private boat tour of the lake

especially the owner of the resort and the bartender at the swimmingpool

ask for more, most beautiful surroundings/views, great breakfast and relaxed atmosphere by the pool with refreshing

bar next to pool that serves best margaritas ever (thanks to christian)

continental breakfast included was quite poor, comparing the quality of food given in the restaurants

only small area for improvement would be the pool service, as there was no service to order drinks or cocktails

so much anything to dislike, but they will need to carry out maintenance to pool area soon

professional and friendly staff, lovely pool, huge rooms, great chef

nothing we didn t like, but be warned there are a lot of steps if you want to use the infinity pool