grounds, restaurant has an amazing view, pool and kayaks

the road on one side is very loud with motorbikes, kids, shouting

the room was adequate, clean with comfortable beds and good wifi and a comfortable little sitting area in front

breakfast was amazing

the views, the swimming pool, the decor, the hacienda style, the kiaking, the location, the breakfast, the beds

breakfast was good as well

place was large and the kitchen was well appointed

a bad place but it needs work on various areas: reception, kitchen and availability of food (better menu), needs

staff, parking and location

parking is very steep and narrow, sometimes i had to get up in the morning to allow someone else to

two parking spots are available underneath so it is first in, best dressed

i stayed in the beautiful new a frame with pool

to note, there are only 4 sun beds by the pool and they get snapped up quickly in the afternoon

poor or no lighting along the path from bungalows to reception and parking lot

very friendly staff, enough parking space

around pool (and my room next to pool), wifi was sometimes a bit too weak or lost.

s unfair to charge the full price of a chapin breakfast when the continental breakfast is included

only small area for improvement would be the pool service, as there was no service to order drinks or cocktails

nothing we didn t like, but be warned there are a lot of steps if you want to use the infinity pool

we particularly liked the upper house rooms with your own pool area

breakfast is incredibly mediocre given what they charge

the hotel also arranged for a great couples massage, laundry service, and a private boat tour of the lake

accommodating they graciously upgraded our room before we got there and even helped us with laundry

ask for more, most beautiful surroundings/views, great breakfast and relaxed atmosphere by the pool with refreshing

wifi in the rooms and only intermittent in 1 common area

the room was like a little apartment with a kitchen and sitting area

laundry service, very expensive.

lastly, the laundry service at the hotel was really expensive

no ac, terrible wifi.

wifi was fast enough to stream in my room

we booked for 10 adults and 7 kids only 10 adults were covered for breakfast had to go to the front desk to

really clean, hot water, parking available, and there s a possibility to do laundry, which we used ;) it

another thing they offer is a laundry service (i didn't use it, so i actually don't know a lot about it) the

also, we took advantage of the laundry service i wish i could take this hotel with me on this trip

possible to make a laundry here, overall nice accomodation with hot shower for very good price

they did my laundry for me for 20 quetzal us and hung it up to dry and everything

pool area was very nice

we couldn't swim in the pool and it was a bit noisy at night and early morning.

location, value, views from property third level terrace, breakfast, overall it was great

very nice hotel, nice swimming pool, large and comfortable rooms, large breakfast, good service

view, breakfast, room, people, employees area, everything excellent

have laundry services onsite

we got our laundry done here with a 24-hour turnaround

i felt safe using the parking as well

location is close to where to take the boat. friendly staff. free parking.

friendly staff, off street parking, clean rooms, hot water

the hotel was very clean and the sunday breakfast buffet was fantastic

location is good near the lakefront, and breakfast is included which was good

wifi connection working perfectly from the room, so could join an online session

rooms, lovely toiletries, fabulous complementary breakfast, beautiful planting made the hotel very relaxing,

wifi, free secure parking, comfy beds and good hot water pressure, helpful staff, great ac, good laundry service

very difficult to sleep with the hotel generator, local traffic, hotel moving laundry in the early hours etc

everything! very clean, several activities within the hotel to do with kids.

the view and the pool area was beautiful

the restaurant and the bar where not the best.

i like the location and the view. cheap laundry service.

parking was unavailable during my stay

if you have kids, they have an excellent play area, including trampolines and playsets

kids crying in the morning

the pool and slide were awesome. the restaurant had tasty food. the people were very friendly!

breakfast could improve a little bit

the showers were good, the internet was fast, the bed was comfy and the breakfast was good!

weren t told about the breakfast schedule and figured it was til 11

friendly staff, breakfast

poor wifi average location still renovating

free breakfast was delicious, staff was helpful and expedited our laundry, and it was a beautiful hotel

overcharged for a load of laundry ($17)

very friendly staff, helped with a very efficient taxi and laundry service

wifi basically doesn't work in the rooms and only works in the hallways of the hotel

in from antigua and all my plans were messed up - they responded when i had my 5 minutes of wifi and totally

great location, friendly staff, cheap laundry service and good shower.

the location is great, the laundry service was quick and clean, and the staff were friendly

great value laundry service, comfy bed

cheap laundry service, availability of travel services

it offers laundry services and the stuff is friendly and smiling

was very nice and helpful with any request from laundry service to transportation

laundry service was also quick and well

hot water available, restaurant, storage bins for luggage if needed, laundry service too

they also will do your laundry for a fee and serve a great breakfast menu each day again as an extra cost but

they also have a laundry service

we had the best laundry service in 4 months travelling

they helped us with arranging shuttles and offered laundry service

the laundry service is very expensive, might be better to do it next

wifi was flaky in room, both their wifi and when using my claro sim.

the owners were very friendly and allowed us an early check in as the room was ready

there is great wifi throughout the grounds

excellent small cafe on the grounds and a beautiful infinity pool overlooking the lake

really noise. room was in a building essentially in the parking lot.

we went to the pool, kayaking, ate at the restaurant, and had amazing coffee and desserts at the cafe

the wifi was not reliable from the second floor where my room was located

maybe it was just that day and apparently bar in front gonna be demolished soon, so hopefully no more music at

where else can you get a bed for 6$ with breakfast included

the glass walla (essentially) don't block out any of the sound from the streets and bar right above the hostel

kitchen refrigerator, stove, micro, utensils

also breakfast included for the price was amazing and very yummy

the breakfast included and that it is in a good location

in fact they forced us to use their laundry service - which was expensive

tried to charge my over $100 for a load of laundry- claiming the prices are in usd when nothing else in entire

you had to send your clothes to laundry to get them pressed

i paid an obscene amount for laundry, 90+, where i have previously been paying 20 for the same amount

the bar was also great with fabulous cocktails

location of our room at the end of the garden area) and i d of liked the option to do my own laundry as some

all offered activities were actually made, overpriced extras like laundry, can be very loud to sleep because of

was not so good, laundry service took 24h and we did not have that much time

electricity sockets next to the bed (including usb charging) laundry service is possible with extra cost

got our laundry done here as well

accommodating, helpful and always happy to answer questions, assist with arranging things like laundry and

the pool and breakfast were very nice.

hotel is pretty and confortable, there is a swimming pool

my room was good equipped, hot water in shower, nice breakfast

there is a pool right in the center and plenty of space to stretch your legs outside

affordable laundry service

whole place needed a facelift, entranceway was piled with plastic buckets and laundry

location,laundry

good value for money, nice staff, laundry service.

and a big fridge, set back away from main road so a lot less noise ,hot water and in house laundry service

liked the proximity of the main tourist attractions and early check in

you are traveling in a car, the road is very extremely narrow, so that means you have to pay for parking and

wifi is good in my second floor room

is a really narrow street leading to the parking in front of the hotel - keep in mind if you are coming with a

free parking was available as advertised, and breakfast was included

cheap and quick laundry service

uncomfortable beds and pillows, no hot water, wifi didn't work

wifi is pretty bad, the curtains were not making the room dark enough to sleep well in the

place for few nights, wifi works perfectly, it's very close to the main street with shops and restaurants, the

the wifi works everywhere in the property

terrible wifi and cel service

wifi didn t work

for example the pool has a price to use

wifi, hot strong shower, very friendly and helpful staff, beautiful premises, very clean room and

no dinner, no laundry service, jacuzzi was out of service when we went

the pool was nice, everything was very clean

didn t know that the restaurant was only open for breakfast, and the bar was never open, and that was

beautiful pool with amazing lake views. extremely helpful staff.

private beach, excelent view, the spa it is clouse becouse covid, the food it is excelent,

wifi is spotty but this forced me to stay off electronics, which was my goal

and wifi also seemed to turn off

wish the restaurant was open earlier for breakfast and stayed open for dinner

don't speak english, little services offered after 5:00pm, wifi not very efficient in the rooms

lot of natural light, silence,comfortable bed, towels and strong wifi

laundry facility at your doorstep at a great

large room, good breakfast, reliable wifi, great lake view

also there was wifi up until the exterior of the hostal near the lake which was nice

wifi wasn't strong

the family dinners are a must :) laundry service is good and fast (external lady)

lots of daily social activities (some paid, some free), the vibes are super chill, there s a laundry service

no laundry facilities

yoga lessons in the morning and chatting replacing wifi were the 2 icings on the cake

went to this hostel with my adult kids and husband and we really enjoyed it

lee and elaine will let you do a load of laundry in their washer

the outdoor kitchen has a refrigerator and a two burner stove top

the kitchenette is not particularly usable unless guests plan well in advance, as the property is quite

nice furnished kitchen area with patio

the kitchen has everything you need

fast same day laundry everything is good

the bar is a steep stair climb from the water and there is no drink service in place for guests who are

wifi works pretty good most of the time

the wifi is spot on

everything but the pool need to have reservation to be use . thays is what they said.

although two people are doing their laundry in the lake, it is crystal clear water

wifi did not work on the second floor.

the shared kitchen was lovely and really clean

wifi didn t really work in the dorm room. a bit hot while sleeping as well.

would have liked to have wifi in my room, but i was able to get it out on the hotel's rooftop deck, which was

tienda next door does laundry

they also offer a laundry service in the little shop at the bottom

laundry service is good and very cheap

the staff were really friendly & provided a laundry service

good laundry service available too

secondly there are ants in the room and bugs all over the kitchen and common area

loved staying in the cabin, having use of the kitchen, free use of kayaks

the wifi didn't work at all while we were there

the kitchen is very dirty

kitchen was not clean

the staff are fantastic, so friendly & helpful nothing is too much trouble, did our laundry for us for a great

they have a jacuzzi, offer laundry service and help you with tours

too bad the rooftop is only used for hanging laundry as it has a great view

we also had laundry service done for a great price

pool was empty the whole time we were there. no food or drink allowed in the rooms

on top of everything, i would be remiss not to mention the pool or the breakfast, which were huge selling points

mine even had a fireplace which was a nice touch to a rainy evening one night

and the breakfast was sooo good

the breakfast was delicious (please get the chilaquiles)

the views and amenities were super nice especially the bluetooth speaker and fireplace

there is a laundry facilities, massage, salon, and tour companies very close

the owner is very nice and the breakfast is great

the menu of the breakfast has many options that of course it is included

it was clean and nice, the breakfast was really good.

is very good value for money, clean and nice rooms with great breakfast

super pleasant - excellent service, great recommendations, superb morning sunrise tour, arranged laundry for us

there was a gym on the roof where there was also a great view. great laundry service too.

laundry service returned quickly and smelling lovely

had my laundry done by the hotel, and they lost my pants

also the laundry service was nice because they don't use a drier but let it sundry :d

wifi very unstable

they can also book tours for you and they offer a laundry service

super helpful and kind laundry service q20 per kilo

check-in, rooms, laundry service, room, bed comfort - no complaints whatsoever

nice building. good parking.

wifi worked pretty well from the room but worked perfectly from the balcony

i dropped my laundry at 9pm and got it back at 9am next morning

was good, the rooms were clean, the view is fantastic, and seeing the ladies bathing and doing laundry below

traditional guatemalan breakfast, very healthy and refreshing.

wifi could have been a bit stronger but we managed it

the pool area is amazing too

with lake view and reggae music + good pricing, great value for money + some services like laundry (separate

the laundry facilities don't work

breakfast changing every day, at the food court which also has ceviche and friendly staff, small kitchen

the free breakfast was delicious every morning, and the beds were comfy (i stayed in a shared dorm but was

near the city, breakfast at the restaurant with the same name. and a place to swim in the laguna

com had laundry services listed in the facilities however when we asked one staff member they said there

i had my laundry done and they lost 2 of my favorite garments

a bad experience with the hotel doing laundry

), use the canoes and there is also a laundry service

the wifi also did not work at all in the rooms, this could be due to fact our room was at far end so