the pool bar could have been open later my only criticism

two treadmills of the 3 were not working and gym was busy.

of my issues were fairly minor: the wifi was hard to connect to in my bedroom; the pools were all quite cool -

there is a possibility for early breakfast

24 hours gym and outdoor cross trainer

pool area was clean

wifi would randomly drop a lot a dining room manager was kind of rude informing me no tanktops

staff should remove towels from sun loungers at the pool, very difficult to get a good spot unless you re up

good choice of food. nice pool. friendly atmosphere. clean rooms

in the gym it would be great to have a pole and a horizontal bar, but that's if to be nitpicky

there is no a/c, no fridge, no wifi

was only slightly chilly but was still fun to swim around in, and the cocktails in the poolside bar were smashing

every night good music entertainment for kids and parent can enjoy drinks

wifi extremely poor

really liked the layout of the hotel, a pool on each side of hotel, several other separate sun bathing areas,

were friendly - allowed late check out for free bar was decent plenty of outdoor seating by

there should have been more early entertainment in the pool bar early evening

water in the small kids water park was colder than the adult main pool

shows; animations; children programme; gym; variety of meals in the restaurants - especially taking into account

spa area very very poor....only a jacuzzi with no hot water. lack of sauna and turk is bath

you see lots of hotel staf cleaning the hotel garden, pool, lobby in the morning witch i think is really good

lightning in the indoors bar area and restaurant was to bright and wasn t so cozy be be there

place, modern hotel with good facilities recently after renovation there is a gym and a small spa which allowed

at breakfast, as well as the buffet, you could also order certain dishes such as eggs benedictine

rooms are modern & clean with full functioning aircon + good wifi connection

was with too adult teenagers and they always found plenty to eat, they made great use of the gym

gym: 9

beside this, there are multiple shops nearby with good prices: spar and dino

and variety of food, helpful staff, housekeeping is of a high standard, bar staff and drinks a great choice

parking at the hotel is great, lots of free spaces, never struggled to find a space

the only thing we didn t like was that the pool could have been cleaner

friendly staff, cleanliness was top notch, breakfast vast loads of choices ,ibooked again for this november

nice pool and excellent gym- one of the best ever offered at a hotel

what a gym !!

recently complete renovation! lovely rooms, great breakfast and charming staff

and water should have to be free/gratis on the bar and other areas, because there are many kids

cold bar drinks reasonably priced

having own space outside bungalow and handiness of pool bar and eating facilities

one male bar staff he was rude and not very polite he was only there in the evening towards the end of

we booked the renovated junior suite with small private pool. recommend. breakfast was nice

the pool,the rooms,the restaurant and in particular the staff

proximity of pool to street. crowded breakfast room, bar and fitness suite. small size of pool.

venue with a fantastic, healthy breakfast and beautiful rooms, around a cute, clothing optional pool

pet policy accepts pets with open arms, that s is why we chose there for 4 nights

pool was great, it s not too overcrowded as birdcage is a smaller property

a few minor queries - no laundry service was a problem, there was no fridge in the room, and we did not like

very good location near yumbo. nice room and pool area. adults only.

small, super clean, modern, great pool areas, incredible location

better mini bar selection would be nice

upgraded to pool view room which was an unexpected surprise but very welcome

staff were very helpful and friendly, it has a good gym, laundry facilities, nice shower, big pool and is gay

kevin sorted out with ease a late check out with a beaming smile

only issue i had was the price of the products in the mini bar in the room but there is plenty of shops close

the gym is great thanks

nice hotel with a nice pool

laundry facilities on site

every moment of our holiday here supermarket on complex so handy pool area lovely and

also ample parking outside front of hotel

welcoming reception, spacious clean rooms with brilliant air con, amazing swimming pools for the kids - and a

room and bar, kids pool warm with slides, beautiful bar with lovely staff

kitchen was too busy for breakfast bar staff at pool were very dull, body language was poor

air conditioning could be stronger more towels available at the pool.

super breakfast and amazingly lovely staff

great location, last minute booking, nice pool area and adults only option.

hotel that s had a public area facelift, great pool and bar area that has entertainment of an evening

only fault i have with this hotel and is a very minor one is that the swimming pool is a bit too cold but honestly

cost / pay-as-you-go philosophy of paying separately for hair drier, wifi, kettle, etc

nice staff good wifi wherever you are - also on swimming pool area very clean good food - always fresh and

high quality breakfast if eggs and bacon is your

were a little hit and miss, most were very polite but the pool bar man seemed a little grumpy

- door handle fell off laundry room, locking me inside

everything was excellent, cleaning, pool, restaurants, balcony, staff.

to eat next to the hotel parking in the hotel 3 pools ( one was very cold) many things for the kids

the staff here are friendly and helpful and the bar staff and pools are great

barbacan was brilliant

soft seating in the bar area were too low backed and not comfortable to sit in, the dining chairs were more

pool was a little on the cold side

liked the breakfast

breakfast, pool, design, location, spacious

no kitchen towels, cloths, dish soap, or sponges are provided

the selection, variety and standard of the food for breakfast and evening meal is to be commended

make sure you try the paella and sangria in the snack bar next to the pool - delicious

was very comfortable, great pillows, fastastic shower, wifi very good, standard of food excellent, air-con worked

i didn't actually get to breakfast so cant leave a opinion

location pool met other guest food was excellent

free internet, and expensive to buy, food smell in the room, laundry old (towels and pillows

no iron in bedroom. but they did offer a laundry service to us swim pools were not heated.

look more for clubs) - each night they have entertainment shows in spanish for seniors or small kids

i did not expect to see a small gym here and loved it

paying for wifi is not good.

was amazing, the garden was so beautiful, the staff was super helpful, and there is an amazing bar right next

wifi signal just outside, and not even reaching our bungalow

apartment was lovely, very spacious and pool out side the door, love the whole set up

the pool was amazing, the garden was so beautiful, the staff was super helpful, and there is an amazing

olga's bar next to the pool povides great cocktails :) the apartment is cleaned and towels changed every

there was no laundry/iron option

but impossible to book since they never pick up - i could not lend an iron for my clothes - laundry/ironing/dry

of things to do, always some activity to do, great pools and pool area, great gym

wonderful tina’s club to arrange many events for kids

50 metres which is deep for kids between 8 and 14 say

was very good too with lots of different options , the room we stay was very great with swimming pool view,

the gym. little and old equipment, many didnt work. should not be adverised as a hotel gym.

comfy beds & i loved the bar pool with aquaroebics

especially loved the pool area and the beautiful greenery throughout the property

many guests go as early as 6am or 7am to claim their spot on the sun-beds around swimming pools by leaving

variety and quality of dishes for all meals (breakfast, lunch and dinners) very attentive, helpful and friendly

nice gym

nothing for kids

room was comfortable with all you needed with nice view over pool and garden

gave me early check in which was fab

wifi is good

made it dirty looking ) , no one to help you with luggage , got to park the car at a very small parking to then

guy that used the gym before us left sweat all over the bench - guy at desk didn't seem bothered - this was

very comfortable, facilities fantastic as was the staff and the breakfast

everything was great, from staff, to room, the outside pool, the bar, and the spa

excellent gym and pool with a 22m training lane for a proper swim

gave us late check out, which was appreciated

pool and sunbathing area plenty of sunbeds, jacuzzi and sauna was great

wifi a bit slow and patchy. would be nice to have a jacuzzi or expanded spa.

the best wifi-signal at the bedroom

the vibe of the heated pool is also excellent, clothing optional, and the jacuzzi is very good too, quite

wifi a bit dodgy

the pool bar is amazing, nice drinks and the breakfast is basic but very tasty

wifi kept going in and out which was frustrating at times.

since the last visit they upgraded the sauna and the kitchenette

facilities, quiet area, convenience store nearby, heated pool, super welcoming staff, friendly patrons and

great room great pool great location

no games, very few kids

pool side bar closed ... why ?

pool is very nice and clean

excellent and the hotel installations very particular ,la piscina el bar en la piscina y sus access

breakfast and seawater heated pool

gym room was quite small and limited. interior could have been updated - especially bathroom.

many old people coughing all the time; sounded like pulmonary sanatorium - unfortunately and the gym was really

cost of eighteen euros for wifi in the room

the massage ,the sauna ,the gym are also well organized

a kitchen was available so it was easy to cook food for the baby

no free wifi and no parking

maritza is just amazing with both adults and especially the kids

we had an apartment with kitchen and separate bedroom, very good solution

location was 30-35 min walk to beach but accommodation provide shuttle bus

i missed a bigger and better equipped gym

bar, nicole in the animations team, minerva and monserrat in the restaurant, and cristian at the pool were all

pool nicely landscaped and very clean

breakfast above expectations

feel that the wifi is a bit shaky and weak in different parts of the hotel

location free parking and must say very clean resturant and bar available next to pool great breakfast

as for the food, it was incredible, we had breakfast every day and you really have an incredible choice of

but still an additional bother and cost that the hotel should really look into solving with the golf courses

felt that some people working at the bar were tired or annoyed

the pool was lovely and the gym had some decent equipment

excellent laundry service

have pizza, hotdogs, burgers, chicken nuggets, olives, salads and sandwiches - even if you missed breakfast or

although that is subjective - i saw many people and kids enjoying them

adults, food was very nice everyday all day, rooms were comfortable, clean and big, main swimming pool was big

the entertainment team were simply outstanding, my kids honestly loved them and they put their heart and soul

cleaning service is not rigorous, like tea table with sand after room cleaning, no laundry bags refilled after

one thing i did not like was how shallow the swimming pool was - unnecessarily so as it is an adults only hotel

waiter service around the pool was great and there's a great view from the pool bar overlooking the sand dunes

there is a gym and a spa and also an outdoor bar with lounging area which is stunning

spa / gym area quite small

no floats are balls allowed in the pool.

great selection at breakfast. always fresh. relaxing atmosphere and great service from all staff

the food at the buffet was a little bland and lacked food for fussy eaters and kids but it was okay

an adults bar or space for on a night would be brilliant

our child loved the pool (a bit cold but ok - february), the playgrounds and the kids’ disco

despite sharing on a form at arrival, the kitchen needed reminding every day about our vegetarian requirements

the plants in the atrium needed to have the dead leaves picked out of them, the plants in the pool bar needed

wifi was non-existent

cept for one evening where it was just

beautiful room and view! breakfast and dinner very good!

we also had breakfast in the restaurant a few morning which was very nice

the gym/ facilities and options of pools

reasonable kitchen for self catering, buffet meals at reasonable price - plenty of choice

warm pool, the kids was in it for hours

we had booked only breakfast, but you can also pay on the night to add dinner as well, which we did a few times

no complentary waters , no refill of milk etc or laundry bags

i also used their laundry service, and i found out it was not professional at all

room service nearly every day left without towels in toilet no coffee machine in the room( they

having to pay extra to use the gym and spa . bad wifi connection.

could have better entertainment in the evening the kids.

the awful thing has happened when i received my dress from the laundry

i asked about laundry and the guy was not helpful, he looked at me like i was asking a very strange

the breakfast was amazing with the amount of choice we had and the staff were very accommodating

they had some entertainment going on every evening for kids and adults

the water was too cold for my kids so we ended up only using the pools once or twice in eight days

or, you can have room service but we didn't want to eat in our room

the green areas are very well taken care of, the swimming pool is wide and surrounded by palm trees

- nice rooms (with fresh fruits every day and plenty of water included), a well-equipped gym and two enjoyable

excellent hotel. nothing to fault at all. breakfast was excellent.

welcoming of the hotel staff was excellent, the spa was very nice and clean, there was a great breakfast selection

kids club

the staff at the front pool bar were lovely...the playlist music as you sunbathed was class

location; nice pools; staff very friendly; free parking.

furthermore, since it is a spa, the spa is quite big and impressive too, for such a hotel

lovely decor throughout, beautiful pool areas

no late check out possible

i didn't like were problems caused by the pandemic, like not being able to play with balls in the pool

occasional bar staff being short tempered

eating breakfast in the morning was a bit cold it’s a shame it is all outdoors.

small gym and spa area

climatized pool

odd opening hours for food at the blu bar - one of the pool bars, 12-1 and then 3

i enjoyed the pool areas, the spa (a lovely massage) and the morning yoga/pilates classes

location, great facilities, friendly staff, delicious breakfast and dinner, infinity pool, baby-friendly, warm

spa facilities could have been better. half board did not include non alcoholic drinks.

really nice / friendly, food really good (dinner & breakfast) nice and quite garden/pools, gym was

is great, love the spa area, staff are all fantastic

no bar outside in the evening for pre-dinner drinks.

times, for short stays on my own in the winter & long holiday with the family in the summer, the kids club here

parking is a little tight

didn t eat there in the evening) and there are a

we didn t end up using the spa although it looks unreal, we tried to book in today as it is cloudy but the

breakfast

location, good selection of food at the buffets, good gym facilities, restaurants all non smoking which is very

casino is clearly not connected to the hotel we were refused entry by the extremely rude manager

hotel with wonderful facilities, lots of green space, 4 heated swimming pools excellent for kids, lots of bed

the choice of food is large - always - breakfast, lunch, dinner

we were moved to a self catering bungalow and by way of compensation were given a spa voucher and dinner in

gym classes at the lawn, kids stuff by the pool and the disco/shows in the evening

not a spa hotel: it's very child friendly

laundry was a little slow 3 days wait for gym gear meant 3 days unable to use an excellent

from the pools, spa and gym, there is not much to do

i was also disappointed that the hotel did not offer room service which i thought would be assured for this

amazing food. warm swimming pool and shades near swimming pool.

breakfast and dinner buffets leave no taste uncatered for, and if you prefer more privacy, you can

pros : pool, cleanliness in common area, breakfast

buffet was terrible but the hotel and unique option for breakfast was really great

breakfast - the highlight of the day

the staff everywhere were excellent the staff at breakfast in the italian restaurant could not do enough for

lots of lovely swimming areas and an infinity pool which was freezing but views amazing

charging for wifi, a detail but annoiyng

adults only so nice and relaxed

wi-fi could have worked better on the room's balcony, the other side of the pool, or the gym

lastly, we ordered room service twice, clearly and had the person repeat back the order and they got the order

gym could do with a few more bits

the first i had to pay for everything, i mean for safe , internet ,laundry and

we were given room #001 and it was on the very ground floor, near the laundry, view from our window wasn't

noise from pool bar at night

some music around pool everyday.

hotel entertainment gym needs updating

was perfect and on a high and luxurious level - from the room, up to the pool area and to amazing breakfast

buffet with plenty of choices, sunset pool has very beautiful mountain and ocean views, the pool water is heated

swimming pools are nice and without kids which is great if you want to have a rest

spa, the kids club at the end of the world, the room is old, the hair drier, restaurants a la carte closed

excellent breakfast and very good buffet dinner with menu changing every day

small drying area for laundry/towels

we enjoyed the swimming pool and the roof terrace for the view.

beautiful views, clean and functional, roof top spa with happy hour overlooking the sunset

bar prices very reasonable

aircon (humid feeling in the apt), lots of insects in the bathroom, wifi very bad, drinks (not even water)

we chose the accommodation because of the washing machine, but where it was and the mold and laundry smelled

thank you to the front desk staff for finding delivery places and room service for taking late orders

enclosed so you can let your kids run feeling secure

the bar man at the rooftop bar was also excellent

swimming pool beautiful room good parking view

you should ask the reception for clean laundry

laundry room drier was broken so couldn't dry clothes

infrastructure - pools, laundry on site supermarket , beach is v

more pots and pans in the kitchen

the pool area was lovely

noise from apartment drilling at 9 am and rubbish and laundry trucks coming during the ngt right outside our

nice size swimming pool and great happy hour deals at poolside bar

spa facilities are excellent and spa treatments are lovely

in our room 610, very slow wifi.

as we travelled for work, it was stressful as the wifi was very slow

spacious apartments fully fitted kitchen, large balconies we were able to have the whole family over to one

lot of the times, room not thoroughly cleaned from last people's stay ,lack of entertainment, no kids club, our

no kids club as advertised

apartment on a complex ,has excellent shower,huge outside terrace with comfy furniture,good wifi,small well

bit strange a lot of irish but pool bar did not sell magners irish cider a big

overall welcoming atmosphere very accommodating even laundry was done for us and delivered to room cannot be

also wifi signal did not reach outside the main building,very poor

pool area, breakfast, room view and staff were all excellent.

great pool area, jacuzzis, small basic gym plus kids stuff

the lobby bar is lovely and friendly and stays open till about 1am

staff, rooms, roof terrace, fresh cooked &table served breakfast, location

the hotel plays music by the pool every day and there are drinks served from the bar/restaurant and also from

the views from the balcony were amazing cleaned really well, reception staff were very helpful pool area was

the bar closed at 5pm also you could not get any food or water if you arrived after 5 pm

wifi was wierd and disconnected whenever phone unlocked. pillows, the thinnest in history.

laundry room with no iron

pools closed, games room closed, laundry closed, reception are was closed, haddocks bar was closed

gym didn't seem very clean and missing weight bar pegs

here before kids love it spacious rooms nice and clean beds so comfortable good location for the europa

the restaurant and bar is reasonably great and food quality is good

laundry is a joke, only two machines and you need to buy tidepods separately

the poolside always had beds available and was kept clean

food (mexican, asian corner, ice cream, etc), breakfast with prosecco and tasty -kids pools, and heated all

excellent selection of foods at breakfast

great food options, breakfast and dinner and drinks, big rooms, good wifi and tv, great shower, great views

there is a laundry service but you cannot get an iron

they had a laundry service but only needed to iron creases out of clothes

for example there is not really the option of using a iron in the room but just use the laundry service which

was upgraded to an amazing room with my own pool

anfi golf course was amazing!

all staff were friendly, food and dring was of a good standard and lots of choice, swimming pool was lovely

all the god entertainment was at an late hour so that the kids was to tired to go and see

was excellent staff where very friendly pool very clean food very good taxi very cheap to the port or europa

price was very expensive and paid that much bar closed early and was told not allowed to sit out and talk with

hotel has thought about the safety of guests by putting artificial grass around the pool to make sure no one

we also appreciated the self-service laundry on site, which was easy to use

and views fantastic, kitchen fully equipped, pools warm and clean, staff very friendly, private terrace gets

bar staff wouldn't give me a glass for a beer at 10pm i had buy a pint even though i was all in

room, stairs every where , if you have a pram or walking difficulties you will have a problem, kids club cost

of parking was sometimes quite problematic but not impossible to find (park only within white broken

there are no laundry facilities at the hotel and if you do use the service you won t get your clothes back

my flight was cancelled so i had to stay more, so laundry room would be useful, they have laundry service which

no iron in the room, laundry service(extra charge) takes 2 days

the rooftop pool with ocean view. the all inclusive food was delicious and good variation.

with a wide variety of choices, beautiful views, nice entertainment team, good for adults and kids

no iron in room but there are laundry facility s at cost. kettle in room would have been nice.

the rooms are spacious and comfortable beds and linen and good wifi mostly, the balcony was very comfortable

the view is wonderful, nice pool for kids and adults the food ok, very clean rooms.

the view is wonderful, nice pool for kids and adults the food ok, very clean rooms.

the spa was reasonably priced - the massage provided by agata was superb and the free indoor spa pool

very nice hotel,clean,great facilities,gym rooftop swimming pull ,great breakfest

very close to gran canaria airport and the free shuttle bus to airport

was given until 1pm as they needed to clean the room, this wasn t a problem as i went to the pool and then

hotel had a pool, gym, breakfast, nice bathroom and comfortable bed

fitness room and swimming pool on a top

plus no laundry service at hotel

wifi was very poor and kept droping the connection and was only accessable in reception hall

conditioning not very good, food at dinner time not much choice and snack bar not much choice either

*new rooftop bar + terrace is a nice alternative when the pool area is crowded

very clean place with good stuff very good wifi good food

machine, while the washing machine is available for the guest with a little payment in the laundry area (5

room service (cleaning) was good. and that was only one positive factor.

wifi for 6eur

clean,all utensils lined up/beautiful view/big balcony/great wifi without interruptions everything you could

gym could be better

for a comfortable stay (comfortable living room, sun terrace, nice garden area, well equipped kitchen and bathroom

wifi connection was sometimes unreliable

at nights it can be cold, but there are enough blankets to be warm very well stocked kitchen or apartment in

parking is on the road nearby and the house is accessed via a very steep path

although some may find it very remote there was wifi although no mobile reception so you couldn't make

once there were no towels due to laundry delay and we got the towels only after i asked if hotel does not have

maid service ok but missed out on item replacements and took laundry when indicated not necessary to save water

want to totally relax, occasionally swim laps up and down a nice big pool (quiet area), use the spa or outdoor

drink nice smell friendly staff good breakfast and sports facilities offered a free evening

the breakfast 10/10 the staff amazing the rooms so clean the spa amazing the gym very good overall this hotel

the housekeeping is very average and the smell of the sheets and towels coming out of the laundry is very bad

there are no laundry facilities other than those offered by the hotel which are very expensive

laundry service ridiculously overpriced (which isn t unusual) however it s possible to use

the housekeeping is very average and the smell of the sheets and towels coming out of the laundry is very bad

- the room service is almost non-existent: they offer you sandwiches and one type of pasta - the spa

advertised as parking included, but it was 'fend for yourself' parking

wifi not great

your way to the hotel was difficult and stressful and parking was a little tricky

there's a free street parking but fills up during the day. bed was a little hard.

parking was incredibly difficult to find, would have been good to have a parking lot to navigate to

displayed a total lack of interest in his work and his general behaviour and antics around the kitchen area was

the breakfast and dinner were great throughout our stay

you cannot pre-book a room and some of the rooms are located above the kitchen areas and directly overlooking

to the spa was not advertised

spa treatments expensive

wifi available only in the lobby

wifi would have been better. wifi would be

breakfast was adequate

at the golf course = absolute silence and calm environment, rich breakfast and the views were truly amazing,

the breakfast at the golf club right next to the hotel was amazing with a great view of the

an crockery an microwave not much spoken english but all was well an resolved the best was laundry cleaning lady

the lovely small pool, breakfast included

free parking, breakfast, and hospitality was great!

clean room, friendly staff, nice breakfast and good location

spoke good english, made a good breakfast, pointed out local shops etc

) - washing maschine/tumble dryer out of order, don t excpect to do laundry

the wifi at the apartment falls off constantly but works well if your using it constantly

nothing we didn't like but more crockery in kitchen would be useful.

there is a good kitchen area in the room where you can make breakfast, lunch easily

super fast wifi, which is really rare on the island

decent breakfast

delicious breakfast

no pool

this hotel needs is a bar to make it excellent

breakfast had all we needed and really loved that they had foreign interns practicing their waiting

breakfast was great

not enough choice of beer and wine in the honest bar beside the pool

pool facilities and grounds are stunning

the pool and the view is nice

not enough choice of beer and wine in the honest bar beside the pool

big pool and sundeck

parking spacious

the pool could have been warmer

swimming pool, breakfast and location

there is always enough parking space