food could have been better more fresh fruit for breakfast would have been nice

excited about the trip and then felt let down when there was no tennis court as advertised, the pool was cold,

price was very expensive and paid that much bar closed early and was told not allowed to sit out and talk with

open bar very nice touch, can make drinks yourself according your taste.

self service bar! beauty treatments. shop on site. pool area. views.

no iron in room but there are laundry facility s at cost. kettle in room would have been nice.

my mom adored the infinity pool, a few steps away from the nicest beach we saw on the island

team, he made us feel really welcomed and my daughter enjoyed activities by the pool and in the kids club

the breakfast was so delicious, that we changed from bed-and-breakfast to half-board on our

few minor areas of focus: - the gym was well equipped but would have been great if it was overlooking the ocean

plus no laundry service at hotel

exactly for me:) first all inclusive experience in my life and i am very pleased, very good breakfast, lunch

very clean overall and good food in restaurant, with a decent, if rather small gym

they don’t really cater for guests on bed and breakfast

good access to the beach, friendly staff, good selection of food for breakfast and dinner.

the color of the top swimming pool would be better if it was blue like before

the cleaniness the staff the pool and the location

possibly the only thing was the onsite bar and mini market shutting early ish.

no kids club as advertised

sofa-bed mattress is usable to sleep on for not heavy kids (soft foam mattress)

we also appreciated the self-service laundry on site, which was easy to use

food and local food, the rooms were clean, the entertainment staff was good, the people at the bar were helpful

pool area and the gym was nice, entertainment was good, kids area was good too and clean

also really liked that the room came with kitchenette

bar staff wouldn't give me a glass for a beer at 10pm i had buy a pint even though i was all in

laundry room with no iron

pools closed, games room closed, laundry closed, reception are was closed, haddocks bar was closed

the bar food, the entertainment & especially the staff are excellent

we don't have kids but we seen how amazing she was with them, her people skills we wonderful and she made

they have a new gym here

there are no laundry facilities at the hotel and if you do use the service you won t get your clothes back

no iron in the room, laundry service(extra charge) takes 2 days

my flight was cancelled so i had to stay more, so laundry room would be useful, they have laundry service which

loved the views, sunrises and sunsets. loved the breakfast buffet.

gym is ok

noise from apartment drilling at 9 am and rubbish and laundry trucks coming during the ngt right outside our

really enjoyed our stay here, we made use of the sauna and steam room in the spa everyday, as well as the gym

the spa was lovely. breakfast buffet was lovely and the staff were very friendly

nice size swimming pool and great happy hour deals at poolside bar

was lovely and so relaxing had everything we needed spa gym, the staff were friendly and helpful

laundry is a joke, only two machines and you need to buy tidepods separately

great food options, breakfast and dinner and drinks, big rooms, good wifi and tv, great shower, great views

room was fabulous with our own bar and soft drinks in the fridge

breakfast first few days okay, after becomes boring why repeated all the time, as well as dinner

the gym offered good equipment with an amazing view

for example there is not really the option of using a iron in the room but just use the laundry service which

they had a laundry service but only needed to iron creases out of clothes

there is a laundry service but you cannot get an iron

tiles around the pool can get very slippy

everything! the pools for the kids, the food, the staff, the hotel itself, the location !

pool area and roof terraces were lovely

also have kitchenette if you prefer to prepare your meal

great staff, great rooms and a quiet pool area (as it s adults only )

very clean, good location and ideal for a quiet adults stay

that the bar did not stay open in the evenings, however understands that its still fairly quite time and the

overall welcoming atmosphere very accommodating even laundry was done for us and delivered to room cannot be

great pool, great gym, great breakfast and overall great room

pool bar shut at 5 . why ???

great kids club.

everything...fab pool with superb sea views.

machine, while the washing machine is available for the guest with a little payment in the laundry area (5

they have activities for family and kids which were fantastic

pool could have been a little warmer but still pleasant, was 27 c though.

worth the money charged, no entertainment for kids other than swimming pool, staff rude and lack of information

a comfortable king size bed, 2 rooms with a kitchen

infrastructure - pools, laundry on site supermarket , beach is v

you should ask the reception for clean laundry

laundry room drier was broken so couldn't dry clothes

pool and kids area were nice, and the breakfast buffet was large with ample selection and options to suit

as went to anfi time share place the following morning staff really helpful & friendly the buffet breakfast that

maid service ok but missed out on item replacements and took laundry when indicated not necessary to save water

once there were no towels due to laundry delay and we got the towels only after i asked if hotel does not have

our children are too young to stay up until midnight and we wanted to get room service as we were stuck in the

of a kitchen/only a small minibar

kids disco was loads of fun

laundry service ridiculously overpriced (which isn t unusual) however it s possible to use

there are no laundry facilities other than those offered by the hotel which are very expensive

the housekeeping is very average and the smell of the sheets and towels coming out of the laundry is very bad

the housekeeping is very average and the smell of the sheets and towels coming out of the laundry is very bad

kids playground should be bigger and have a cover over it so kids can play in it.

we chose the accommodation because of the washing machine, but where it was and the mold and laundry smelled

would have been nice to have a basic kitchen kit with a cloth, towel, a washing machine tablet

were under the impression that there is room service which i think should be available in a 5* hotel but when

wifi was dreadful in the room, however, we were on the 10th floor and wifi seemed to work much

the two-bedroom suite with hot tub was a good size and the kitchen was helpful with a toddler

noise from kitchen extractor.

fantastic, only negative thing we could find to say was that the wifi was a little slow compared to what we

would have really liked an evening bar service where you could relax after dinner but it closed at the end of

after dinner, there is no late bar which would have been nice

displayed a total lack of interest in his work and his general behaviour and antics around the kitchen area was

small drying area for laundry/towels

we enjoyed the swimming pool and the roof terrace for the view.

wifi, very close to the beach, nice apartments, microvave and a big refrigerator

location, tasty and wide variety of dishes, room with kitchen, beautiful view, friendly staff.

not told before hand that both their restaurant and piano bar would be closed.

excellent breakfast and very good buffet dinner with menu changing every day

lots on site from the golf courses to

the beautiful room, the facilities (all of the many heated pools were amazing), the spa, the breakfast

bar food was not good

the breakfast is everything one could want, staff is always friendly

good parking facilities

breakfast and dinners were lovely

beautiful infinity pool overlooking the coast

the location, the swimming pool, the jacuzzi, the staff, the food.

great facilities, delicious food, beautiful pool, tennis court and gardens with secluded areas to relax

wifi is good

no complentary waters , no refill of milk etc or laundry bags

i also used their laundry service, and i found out it was not professional at all

if you order an espresso at the bar you get instant coffee and the bartender looks at you so strange if you

a beautiful hotel with lovely rooms with a multitude of outlooks over the beach, ocean, pools and golf course

very friendly staff great activities for kids and adults; ruben and the ladies are super really liked

the pool was warm, good jacuzzi and good sauna

wifi

it's very peaceful and relaxing, the rooms are very comfortable and the pool area is very good and the perfect

i would say just some amenities like the pool and jacuzzi can be very small sometimes.

relaxing and chilled out atmosphere and nice pool and breakfast and bar area, the best part was the staff ie

a bit sparse on kitchen implements, but manageable

free shuttle service to the beach, we used every day saving us around 42

weak internet wifi and activities weren't great

great location. very safe for kids. new year's eve night food excellent

the temperature of water in swimming pool could be higher

location, a very delicious breakfast, a good staff and friendly

hotel is a set of several mini apartments, also equipped with a kitchen

breakfast was great, always with a variety of choices, also fresh juices, fruits and veggies

swimming pools were great (although the kids one seems to be colder than other ones), the rooms are spacious

thank you rita, the young lady who is organising activities on site: paddle,yoga,golf and kids activities

couple things disappointed us during our stay there were unstable and sometimes poor wifi connection which is

breakfast was really good, excellent spa, nice and well heated pools, good parking facilities.

also nice tennis place and good parking

no coffee making facilities in room or room service and phone didn t work to contact

improvement could be to establish a small coffee bar with real high pressure italian espresso machine in one of

we are a family of 4 (10 and 12 yr old kids) and all loved it

wifi connection was strong

i didn't like were problems caused by the pandemic, like not being able to play with balls in the pool

travelled with 16 my son and he loved the activities and the gym at the hotel, great location and a very clean

small gym and spa area

the staff, pool, food

he was amazing as was the food, i looked forward to breakfast and dinner every day

needless to say the pools and the location are excellent but the service is the thing that sticks out

was on offer the only thing i would say that some people seemed to try to reserve sun beds by the pool and towels

there is however a great kids pool and the kids club is there, and we based ourselves there with our 7 and 2

i asked about laundry and the guy was not helpful, he looked at me like i was asking a very strange

the awful thing has happened when i received my dress from the laundry

my kids had a lovely time

pool snack bar had very little choice, breakfast was very good but stayed the same each day

- the wifi is spotty on the hotel grounds, which may be annoying for those who heavily rely on it

numerous swimming pools including a spectacular infinity pool

not much for the kids to do and swimming pools mega cold

casino is clearly not connected to the hotel we were refused entry by the extremely rude manager

food street at breakfast and dinner was outstanding

gym only opened at 9:00am which is too late to get a workout done before breakfast, it should open

lots of lovely swimming areas and an infinity pool which was freezing but views amazing

in the room, ac is set to a minimum of 22c which didn't bother me but is worth noting, spa costs extra (around

superb location and excellent staff very nice pool

the gym was also quite hot, and the air-conditioning did not seem to work effectively

breakfast - the highlight of the day

comfort, service, pool, food, peace, being able to eat all meals outside with wonderful view of the mountains

breakfast was great

around the pool at the hotel end could be better - the pool bar staff should walk around the perimeter

bar, lounge, pool and veranda areas are superb

beautiful swimming pool, excellent food and most of all very friendly customer oriented attitude

plenty of sun beds around the three pools we had two ground floor apartments next to the pool they were very

parking at the hotel is great, lots of free spaces, never struggled to find a space

is a person behind the bar who does not like his job and it is clearly visible

quiet place just to chill, warm pool, tasty food.

fitted with soundproof windows, at least on the backside of the hotel which faces a road or the parking lot

we had to pay for access to wifi and for use of the safe in the room - it wasn't very much and, as such, should

was a great pool, amazing service, and the included breakfast was incredible

there is no spa which would have been the icing on the cake

wi-fi could have worked better on the room's balcony, the other side of the pool, or the gym

to be adults only, noticed a couple of children, but very well behaved

laundry was a little slow 3 days wait for gym gear meant 3 days unable to use an excellent

night time musicians at bar and outdoor cocktail area playing for less than an hour

my stay included breakfast which offered a great choice of food for every taste

breakfast buffet excellent, very varied and fresh. spa massage top class.

poorly designed the staff are required to constantly go back and forward to the kitchen and the bar area, which

pool bar banned swimwear, even for kids impractical and detracted from a relaxed resort vibe

were right by the kids area and they would wake us up early

animation for kids was moderate. a la carte less good then buffet

made it impossible for us with 2 kids below 8 to use the spa facilities

the kids club is amazing for children over 3 and it offers time with other children and a break for

laundry facilities on site

room and bar, kids pool warm with slides, beautiful bar with lovely staff

so that when guests wanted to sleep in and not have cleaners disturb this, guests could clean kitchen items

nice bungalows, wifi was good, breakfast was good, swimming pool was very good

breakfast started at 0800 which was too late for us as we had to return to the airport in order to

breakfast was great and the adult only pool is relax and not crowded

the gym could also do with an uplift as equipment was old

at breakfast they were fast and professional

tasty breakfast served outside near the pool

the pool, cleaning of the room and all employees

there is great kids playground and some fun and educational kids events, great workout opportunity with almost

place, modern hotel with good facilities recently after renovation there is a gym and a small spa which allowed

room was spacious and the bed very comfy

the gym was good too

cooked breakfast not that great but continental option is available.

high quality gymud83dude0egood hotel location

great gym at the premises. roof area for naturist sunbathing. very clean.

the hotel also provided access to the gym nearby

more frequent shuttle service to beach

the swimming pool was warmer than most

- door handle fell off laundry room, locking me inside

great choice of swimming pools for the kids and they were heated aswell.

great facility for families with kids.

fully stocked kitchen as well

bungalows were amazing, great kitchen, 2 bedrooms and 2 bathrooms, spacious terrasse with a table and 2 sun

staff were very helpful and friendly, it has a good gym, laundry facilities, nice shower, big pool and is gay

chilled vibe and atmosphere around the pool is just perfect

there is no evidence of any recycling in this property, the wifi on this occasion was inconsistent /unreliable

the only thing would be for more weight plates in the gym as not many other than 10 20 5

the hotel facilities are very good including a nice gym

fantastic breakfast and dinner

the buffet breakfast was a little cold but everything else was great

location is not pleasant - squeezed in the middle of multiple holiday properties, sport fields, golf club

safe for families with kids and hotel is not located at the centre of crowds of tourists

breakfast could start at 7:00 for the early departures. little spots for parking.

staff were lovely, the entertainment team was great, and the kids had great fun

functioning at all during our whole 4-day stay; staff should be more friendly (especially during breakfast/lunch

not the hotels fault but you d think if there was a pool with kids stuff (fantastic we thought) that parents

pleasant surroundings with entertainer singing dancing night life cocktails at pool .

breakfast was tasty and fresh with all choices - the freshly cooked omelettes were a favourite

also the last five days of the holiday there was no wifi they said it was being fixed but come on five days

got room 319 very noisy due to outside machines hotel next to us but we got a late check out

staff. location. cleanliness. breakfast all excellent

it could be modernized , the gym is incomplete

pool is great - plenty of chairs and sun or shade for every guest

a few minor queries - no laundry service was a problem, there was no fridge in the room, and we did not like

like to swim but the pool temperature was just way too cold and surely could be heated just a little

there is a nice bar area and the prices are not extortionate

gym 2 cardio machines most probably not worked in the last 10 years and one small rack bench

wifi is awful. could not connect tv to wifi/broadband and hdmi did not work.

the manager of the breakfast she is so friendly

onsite gym, limited amount of sunbeds.

was very comfortable, great pillows, fastastic shower, wifi very good, standard of food excellent, air-con worked

food is good (especially lunch, which was my favourite meal of the day), love the slide into the pool

swimming pool and gym were also excellent facilities to avail of

from the main gate to the apartments meant you had to walk very close, in fact, adjacent to the pool, abit too

only thing we were a little disappointed with is the bar closes at 5pm

small pool poor breakfast room service cleaning only in the morning

pool and relaxation area, clean and well kept rooms, very friendly and helpful staff

wifi needs sorting - poor signal

good choice of food. nice pool. friendly atmosphere. clean rooms

was great: swimming pools, kids area, restaurant, variety of food

staff were very attentive and great with the kids

pool for kids was not heated as it was written in hotel facilities description

lot of variety in the breakfast, lunch and meals separate pool for the kids, lots of seats next to the pool

lady who serves at the pool bar is very lovely

the pool and pool area was really nice and well laid out and i nice atmosphere

free wifi in reception was a bonus

pool is very nice and clean

just be careful you don't get put in a first floor room over the bar area, as it is very noisy and some of the

in room don't lock from inside as a fire precaution,i feel the door handles should be higher so kids & toddlers

stayed one night, really enjoyed of the pool area and gym

amazing facilities, fab hotel for adults and kids

kids pool very cold, for jan/feb stay kids club place had absolutely nothing to do or play except few

bar is not in every room, you have ti rent them for a minimum of 1 week for an extra cost

excellent laundry service

service in pool bar was great, you could have cocktails or bartender will make you one

could be a warmer even if is just in kids pool but robe honest kids still went in there

gym wasn t very well equipped

food was really good, the pool bar had a lot of bevarages to choose from, variety of everything

cleaning service is not rigorous, like tea table with sand after room cleaning, no laundry bags refilled after

wifi didn't work because the password they gave us was wrong

left our kids at home and must say we loved the adults only hotel setup

waiter service around the pool was great and there's a great view from the pool bar overlooking the sand dunes

great staff excellent food adults only

swimmingpool area is beautiful and comfortable

the location was amazing, just a short walk to the sea, and the pool area was lovely

would have been good to have ice creams/ lollies for kids by pool

kids loved the variety

didn t like how i was asked to wear a top over my bikini by the poolside bar as a woman but men could go

staff were really friendly, all inclusive was well worth the money, the cocktails at the pool bar were lovely

you can’t have a kids pool, splash park etc that they can see but can’t use

they dont have free wifi in the rooms, only by the reception.

the effort made by the hotel for christmas was to be applauded and kids seemed to be well looked after by staff

i was travelling with kids and grandparents

simple with all the necessary amenities, full kitchen, comfortable bed, little balcony with table

lounge/kitchen functional and well looked after

just the decorations could be upgraded a bit along with the artificial grass around the pool area

i think the cleanliness of the pool and hot tub used to be better

we had plenty of street parking too

large pool, leafy garden with enough space for a feeling of privacy, friendly staff, very good kitchen, good

roomservice, restaurant) + stunning view in restaurant and terrace + super breakfast + big fitness room + very

bar service on the thursday afternoon was very very slow

from the airport was very relaxing, arrival drinks, a tablet with the room giving information and room service

general atmosphere cool and relaxing gym restaurant the room design is very parisienne

excellent selection of breakfast options hot and cold foods

close to the beach, breakfast was fantastic, facilities were first class

very clean and stylish in parts, lovely staff, good breakfast selection, useful and helpful late check out

gym lacked a bit of equipment

also, the pool side snack bar menu is not included in the all inclusive either so a tad confusing when you

stairs from food area to pool area burnt my feet on steps ended up with burnt blisters under my foot

review verionica a friend of michel along with another friend actually tried to attack me in a bar by way of

for 5 night all inclusive , great location, clean rooms, the food in the restaurant was good, the breakfast was

all inclusive was great. i enjoyed breakfast lunch dinner n all the cocktails was brilliant.

sell it as an appartment, but there is no kitchen and you have to do the dishes in the bathroom sink

the hotel has 3 swimming pools (1 big pool the main one, 1 smaller and 1 kids paddle pool) the hotel rooms are

coffee in main restaurant - really poor - maybe to make you buy nespresso for 1,70 during breakfast staff is

a pot of real filter coffee would be good for breakfast, instead of the machine coffee.

maybe their program for kids was better, i can't say

no race for sunbeds was plenty to go around nice pool bar snacks available through the day

no iron in bedroom. but they did offer a laundry service to us swim pools were not heated.

free internet, and expensive to buy, food smell in the room, laundry old (towels and pillows

the mini golf was good fun, quite difficult

new gym! it's perfect

you have to pay for wifi

staff also unhelpful at getting guests taxis, this was rectified by the helpful bar

pool side bar was excellent-olga is so friendly

super close to the beach walkway very modern great towels, hairdryers, toiletries great wifi cold pool not very

great bar with tasty food just at entrance

wifi signal just outside, and not even reaching our bungalow

there was no laundry/iron option

but impossible to book since they never pick up - i could not lend an iron for my clothes - laundry/ironing/dry

50 metres which is deep for kids between 8 and 14 say

the choice of food at breakfast and dinner everyday was fantastic

parking problematic

a room with a view of the ocean, and being able to walk from the pool to the beach

there were free sunbeds always available next to the pool and hotel bar was more price convenient than the

bar which serves drinks to guest is not manned between 6:30 and 10pm

there is a different show on each dinner, location is quite good as hotel is on the beach, free wifi and parking

bar was exceptionally quiet after the evening meal maybe if there was more night entertainment

-good choice of food at the buffet -enjoyable yoga classes - kind staff - we didn't pay for the wifi and had it

we also really enjoyed the large pool and jacuzzi area

food choices are breakfast good. plenty of loungers/ seats round pool

breakfast had a variety of choices

the pools were quite chilly in feb, however the pool area is very pleasant -adults only with quite a high

wifi around the pool area not very good

breakfast very good

the facilities are great and not too far apart so it s easy to keep an eye on your kids!!

pools and garden area with bar is clean and nice

breakfast was really good with a a great range of choices

hotel with wonderful facilities, lots of green space, 4 heated swimming pools excellent for kids, lots of bed

pools, room with seaview - good breakfast - quick reception - gym and swimming pool - everything is like you

good spacious rooms, amazing and huge breakfast buffet and good spa

the wifi connection could be stronger.

swimming in the pool programs for kids and adults food and drinks ud83cudf37

the first i had to pay for everything, i mean for safe , internet ,laundry and

we were given room #001 and it was on the very ground floor, near the laundry, view from our window wasn't

we received complimentary drinks at the pool bar when we arrived

very spacious room with large balcony and sea view. pool area and bar is very good.

the kids enjoyed the gym, playing on the pool table and table tennis

no lights in the kitchen and hallway, we couldn't find soap

at nights it can be cold, but there are enough blankets to be warm very well stocked kitchen or apartment in

free wifi was available at the property but did not always work

there is no mobile signal in the area but the house has wifi connection

parking is on the road nearby and the house is accessed via a very steep path

fitness room and swimming pool on a top

clean, tidy with great staff. bar food was lovely too.

wifi connection, very slow and also no more wifi connection since 10pm until 8am in the morning

very close to gran canaria airport and the free shuttle bus to airport

about this hotel it was not to far from the local shops and eateries , they had there own free shuttle bus to

wifi not great

parking was incredibly difficult to find, would have been good to have a parking lot to navigate to

parking is a pain - trying to find something close to the hotel was challenging (we ended up a few

there's a free street parking but fills up during the day. bed was a little hard.

wifi signal not so good in rooms, better to go downstairs into dining

high-ceiling rooms, comfy beds, nice little pool, a few minutes walk from a great local grill bar (closes at

breakfast was rather simple

large, high-ceiling rooms, comfy beds, nice little pool, a few minutes walk from a great local grill bar (closes

building, well adapted, personal effects of the family, comfortable bed and bed linen, excellent breakfast spread

amazing characteristic finca, lovely rooms, comfortable communal spaces, beautiful pool (very cold but we liked

quick laundry service

well-equipped and clean room with big and comfortable double bed, free parking in hotel, free wifi, really good

is a fantastic experience, a lovely old hotel but beautifully maintained and with a wonderful spa and full

the spa is wonderful,so relaxing

experience, a lovely old hotel but beautifully maintained and with a wonderful spa and full breakfast included

very expensive laundry service. wasn t clear it s being charged for each item

laundry services weren't available either cause of a dryer issue but was no deal breaker

additional fees for parking and laundry - would be nice if included

excellent in every department from reception / restaurant / housekeeping / gym / sauna / pool bar / gardens all

on the roof you can find big sky bar that is especially recommended for sunsets

swimming pool cold in february

the parking is free

90 meter guy, location of our room is not good next to a play ground where father with kids play golf from

in the mountains with fabulous views of the coast, the view from the room over the pool to the golf course were

loved to stay at bandama golf hotel because it was quiet, had a wonderful view and the staff was very helpful

staff; nice mini-bar next to the reception; wonderful views on both sides (golf court/mountains on the one side

the pool was very cold but we still managed to had a quick swim and then enjoyed the sun

nice garden, good wifi, good breakfast

no pool

good hotel in beautiful surroundings excellent breakfast included in the price, a very pleasant rest from the

no tea/ coffee making facilities in room. outdoor pool not heated.

the pool was taken away and the breakfast buffet was very poor