the hotel allowed residents to park in the electric parking points when not electric cars

set in large grounds, with a lovely orangery where the restaurant and bar is

it was ok as the view was great, but it became obvious there was a staffing issue in the kitchen/restaurant

too much noise until midnight coming from kitchen area below

except gym could be better equipped

bar meals were also to a very high standard with a good choice of cask ale whiskey and gin bar

wifi tended to be rather intermittent, but not really an issue for me

the room service was excellent too

wifi - couldn't connect in room which was at far end of hotel, have previously stayed nearer to

great location with parking of the road, the food was superb with a great choice.

internet is really bad. wifi is terrible

took our kids and were told we could explore the whole hotel and grounds

wifi was very temperamental. kept dropping out.

lovely hotel. clean and modern. great amenities and free parking

and as there isn’t anything else around the hotel it was an easy option after a long day and kids eat free

price was good, bar area and restaurant was really clean, location was very good and parking wasn't a

they showed us to our room, they explained opening hours for the restaurant and bar and answered any questions

the bar area again well presented and spotlessly clean

and welcoming lovely bar and restaurant

the bar area is very nice

wifi does not reach the bedroomsfur

the building was beautiful and the open fires in the bar were very welcoming.

free and plentiful parking

plenty of parking

fault anything - wifi was non existent in our top floor room - which was a bonus

reception and the outside door to room 12 unfortunately closely passes the parking space for the laundry collection

floor annexe side door means you walk past the kitchens and laundry area - the smell and decor are not always

ample parking

we booked room service for breakfast for our children at 6

parking is free in front of the hotel with plenty of room to park your car

staff very clean hotel with great spa facilities hotel lobby is beautiful and a great place to

great room service

great for kids, long corridors to run down and even the bar area is great for them with loads of space to

unfortunately wifi wasn t working

could not get drinks from, say a vending machine, although i presume you get get them from room service

hosts made us feel very welcome (even did a bag of laundry for us)

very friendly staff. excellent bedroom with spa bath. good value cooked breakfast

wifi signal in the attic rooms but that's simply me being picky

excellent facility. great kitchen, super staff and service..

great vegeterian selection of food too aswell as options for kids

have no complaints other than free wifi is now standard with most hotels and it is not offered

very comfortable, the rooms are a good size the shower was nice , and the room was very clean the breakfast was

the breakfast buffet was extensive and fresh and the staff at the bar were very friendly

great service and great breakfast

good times for breakfast, handy for taxis and a bar next door. quiet and no one bothered you

there was no clean pillow cases for us as the laundry person had not been to the hotel yet so we had to shared

i feel sorry for them having to live there without kitchen / laundry facilities

very spacious, free wifi

s a lovely place to stay nice clean rooms and parking was great and staff to thanks tollgate can t wait to

the pool and spa were closed

arrived late and when i got to my room, i could not find access to the wifi code

plenty of parking

stayed at this hotel four times its the best in derby all very good staff,room,price,breakfast

great bar and location

comfortable bed and room - costly warm - all staff excellent - great bar / dining / breakfast facilities and

we were next to the laundry room

i chose this venue as it was close to my business meeting and it was supposed to have super fast wifi

took 4 attempts and 20 mins to log my tablet onto wifi

the staff were very helpful and proactive, for instance parking their cars in the ev bays in order to make sure

would have liked a smart tv to watch catch-up, etc. also, the wifi needs to be faster

our room was next to the service room where all the laundry was kept and there was a stench emanating from that

stayed at the hotel with my 10 year old daughter, who was competing a british gymnastics competition in stoke

location, food especially, parking, comfort, all are ideal for supporting a long journey stop over

and they even put rose petals and towels in the shape of swans on my bed

great free wifi and tv in the room

we found dirty laundry from the previous occupant under the chair indicating not effectively cleaned

noisy water feature outside apartment and no kitchen equipment so couldn't use the appliances.

open plan kitchen/diner/living room downstairs, with bedroom, dressing room and bathroom upstairs

ideally sited for my needs good amount of parking

kitchen seemed to run out of things quite early.

breakfast was cooked fresh by you choosing what you wanted from the list

very firndly on arrival. fantastic view from our room. excellent breakfast

when asking about room service a male member of staff was rude and abrupt to the gentleman on reception who i

were excellent room very comfortable beautiful setting great bar staff and fantastic reception team, breakfast

was fab and hubbs loved the quality and delicious full english buffet breakfast

found some dirty laundry under sofa bed on arrivalud83eudd28

to cancel the trip, was looking forward to staying there as in previous years i had helped the laundry delivery

wifi was fast, we could connect our tablet to the television and watch all our entertainment apps

they had a pancake making machine which the kids loved

close the the university we are visiting the next day. good bar service and a great breakfast.

easy and free parking

good wifi and car park with large number of spaces

secured wifi would have been nice - open networks don t really belong in 2019

plenty of car parking spaces

only quibble is that i could not get the property s wifi in my room

poor standard, room out dated, smelt , dirty laundry in corridor

had a problem with the wifi on 3rd floor

24 hour room service was not 24

not hygienic from the start, so much dirt everywhere; the bath had grime at the bottom, the carpet was dirty

allowed to take pet dog

general manager made me feel at home and helped with a laundry issue

stifling hot 30 degrees inside and 15 outside, presumably sat over a laundry or shop

no parking when you are a shift worker and arrive late

very friendly service and great price with breakfast included..

food and drink available at the bar was excellent value for money

great breakfast (except sausages), free laundry a bonus

showers and laundry wasnt enough for family

free laundry location

i liked the easy access wifi and the free laundry facilities

good location, decent breakfast, clean rooms and free self-service laundry.

i arrived wifi was not working however when i asked the front desk they connected me to the staff wifi

with kids to nearest mac donald s and immediate area around didn t feel safe

room, spacious and good lighting shower was very nice and a pool and a gym made the trip exciting

parking expensive, no details about ordering food or food available for kids

spa wasn't included in the price, i found this misleading as i wasn't told otherwise when booking

dirty laundry left in the room by previous guest so room obviously not cleaned thoroughly

management advised there had been issues with the laundry

wifi was fairly poor up on the second floor, where i was situated

location staff really nice very clean, and breakfast was the best i have tasted for a hotel extremely recommended

wifi seemed to be non-existent

no laundry service offered no fitness room coffee at breakfast was horrible

i made use of the gym whilst there, and though compact, it had everything you'd need for a quick fitness session

party was going on so a few people were a bit the worse for wear which can be a bit scary for any kids

nice curry on room service

the hotel was in a great location- the food was excellent including a meal ordered with room service

staff very friendly,good breakfast

service for drinks bar in level 4 is very poor

plus the breakfast was the best i've had in a hotel, there was so much choice

clean room with all the facilities we needed, including room service if needed

the room service etc was definitely worth every penny

at all great asset to the company, cleanliness was excellent of rooms foh and the restaurant and bar areas food

loved the room , bar restaurant lovely.

coffee shop and bar facilities were excellent and the breakfast selection was fantastic and parking was includes

location, good food, relaxing bar area and beer garden

also no option of room

plus didn't sleep very well as we were next to the laundry room and it there was a constant rumbling sound

wifi a bit weak

bar was advertised as 24 hr but closed just as we d arrived back to the hotel between 11-12 pm

free wifi was great

the hotel has a great restaurant and bar and the breakfast is very reasonable

out in the end as no one came back to clear plate for 40 mins after finishing main course - no laundry service

bar staff were happy to change the tv chanel in the bar so we could watch the rugby

the pool and breakfast was great

room service menu could have had a couple more items added

great hospitality from reception staff to house keeping and bar staff

excellent buffet full english breakfast and across the road from derby railway station

early check in / check out was possible without any problem.

location, free parking, free and good wifi - good sized rooms but its the friendly helpful staff that make this

good breakfast

parking and wifi

from adjacent railway station and laundry delivery at 7:00am

management should not have taken a booking for 50 plus kids and had more control over the

the hotel has a gym available for use for all guests, is a short walk fromderby train station and although does

free gym, playstation use and wifi

24hr access to food and drink via bar and room service (not that i used the room service but the fact it was

and unprofessional,only one lift (had to use stairs due to staff using public lift to take dirty laundry away

great wifi, comfy bed

requested early check in and they accommodated us

good breakfast and well presented and the staff were brilliant & very accommodating for our early check in

breakfast options were fairly good - you had vegan butter, i could eat cereal and beans on toast