having a laundry was a nice bonus. the breakfast was excellent. the location was close to the

there could be more laundry facilities.

they had a free laundry machine and dryer

we could also use the laundry room, free of charge

comfy beds, spacious room, had everything we needed, free laundry was a bonus

they said they hadn t got laundry back

were doubles not queen no laundry

laundry using system

also, it says it has laundry but it only accepts quarters so i would need 16 quarters to wash and dry

appreciated the free shuttle service

a big plus for the free diy laundry service

beautiful and spacious hotel with a wonderful restaurant, gym and laundry room !

clean and comfortable. staff were nice, and great facilities. nice gym, game room, and laundry.

they have housekeeping every days the place is well secured, laundry facility and a gym.

laundry and dryer machine is free

the location from the metro laundry facilities rooms in itself quite big and comfortable

the wifi was better, we got more towels every day, and the incidental fee was explained before booking

pool was cold. was told it was a heated pool, not sure what it was heated to?

the in house bar and lounge is small but perfect if you don t want to go out at all

really enjoyed our stay especially the kids because they have an indoor pool

a little pricey, inconvenient personally laundry service

no laundry on site street traffic very clearly heard at all hours

no facilities like laundry, gym

breakfast was great, with a variety of options daily

breakfast had few protein options

wifi reception was poor and tv froze frequently

they also have a small gym (i did not check it out but was planning to when booked) location is okay, 5 min

nice rooms with refrigerator. big bathroom. nice gym

hotel and air-conditioning very modern and small gym facilities

breakfast was plentiful

the laundry machine and dryer in the basement was very convenient

laundry and gym within the premise is really good

not much. we had a pleasant stay. wifi was too slow.

clean, offstreet/free parking, breakfast and free wifi

clean room, comfortable, convenient parking, grab and go breakfast very good, pete at the reception very nice

very nice and clean house with a kitchen

restaurant staff including room service person were all very wonderful

no restaurant or room service.

restaurant or bar at the property as well as the launching area is very small at the entrance of the hotel

water, tea and coffee bar was very appreciated

also, no laundry on site

room located next to laundry and gym

loved the scooter and camera for kids

gym is a little small

requires extra payment, including water and wifi(but they had complimentary water in lobby with cups)

big room and laundry facilities

good facilities (gym, laundry room) and the staff was super nice and helpful

however we love the gym and the convenience of laundry facilities

laundry room was convenient

easy to access to the parking at the back and the laundry room located at the 2nd floor is quite helpful; it

proximity to harvard square, cleanliness, clean and simple decor. i enjoyed the gym as well.

not have any bar soap for sink or shower or conditioner

no room service and restaurant closed early for breakfast and dinner

didn t have room service

no drink service, no drinks or meals offered, no room service, no music

disappointed with the laundry, so small and dirty. and no breakfast provided.

used the hotel laundry service which ended up disastrous

for a hotel that big, it should have a bigger gym

great amenities such as gym, valet parking, and good

you have to go to the lobby to pick up food--room service is extra.

wifi is very good, the beds are very comfortable, and the breakfast is excellent and included in

rooms are unique and classy but not weird. staff nice. location perfect. free gym.

breakfast should include hot beverage options other than plain coffee miss a gym in the property

comfortable rooms and bedding. great breakfast included. close to the kendall/mit station

i guess room 208 is right above the kitchen - don't ever agree to take it

guest laundry not provided

liked suites with pull out couch, good breakfast, friendly staff, and laundry facilities.

it is a hotel just to get some sleep also no laundry facilties or eating places in walking distance

enough; swimming pool is very small with the changing room a slight distance away; coin-slotted laundry machine

the room had a pull out bed, so we could comfortably sleep all six of us(four kids ages 9-13) in one room

decent room, decent location, laundry on location

submitted items for laundry indicating that all items should be ironed and folded and twice the items came

laundry soap did not dissolve in washing machine

as a family of 5, i appreciate laundry areas for guest use (minimal additional

wifi didn t work well

), steep pet fee with nothing in return (no bowls or beds - not a must but for $100 the hotel should do

rooms were clean. many dining / bar options on site.

good price but with that comes partying kids in the rooms

charged me an amenity fee for things such as newspapers/gym/and coffee in the morning

also, room service was not available which i think is weird during covid because it seems more

incredibly helpful in all areas of the hotel (parking, help with luggage and valet on arrival, laundry service

hallways are very tight especially when housekeeping (and their large cleaning/laundry carts )is trying to

no laundry service at the moment

no guest laundry

online deceiving, strange room layout, had to ask for towels, no washcloths, nothing in kitchenette area, 5th

there is one elevator that is always packed with staff carrying cleaning equipment, food, dirty laundry, etc

no self laundry facilities

staff - even the laundry team offered help

decent wifi, hot water with good pressure, comfy bed n pillows & near olde towne.

location staff were nice they accommodated us with early check in

laundry facilities were good and meals were great and well priced

the surrounding amenities like supermart, train station and food outlets as well as the pay laundry facility in

there were coin operated laundry facilities on the second floor which we discovered too late

the ironing board cloth, the shower floor and the laundry machines were very old and very dirty

had to share elevator with food service & laundry carts, once two carts with staff crammed in with us

we also used the laundry facilities, which were well kept and had complimentary travel-size laundry detergent

clean - wifi was fast enough to watch movie - staffs were friendly - supermarkets and restaurants are

room service, no housekeeping and when we had some on the fourth day they made the beds with our

would say not having a pool but again, the kids didn t even care that there was no pool

a jack hammering noise when any room uses hot water, no room service

if being honest, while i wasn t expecting gourmet quality, the continental breakfast provided was a tad weak

the gym was closed and it was not mentioned when i booked.

i missed free breakfast!

the gym treadmills were out of service

i wasn't expecting early check in - but was able to

in house laundry was super useful

view of charles river - breakfast was good room and the hotel are exceptionally clean guest laundry self service

hotel had laundry machines that required quarters, but no quarters were available for change at the front

laundry facility on premises was convenient as we stayed there for one week. near whole foods.

laundry lost my favourite clothed, even of the money was reimbursed, it doesnt

elevator access to floor 3 where the gym and laundry room was

they have a laundry facility for guests which is great if you are travelling a couple of days

parking should be free for hilton members and room service is too expensive

indoor pool also had a great restaurant on 2nd floor with great view of inner court yard style and the

room service prompt and courteous:-) i would stay there again

is all you need: airport shuttle, gym, laundry and a simple but very good breakfast

location, laundry facilities

a guest laundry as a surprise bonus

the self serve laundry facilities were a huge bonus and came in very handy

free laundry great for long travellers

no laundry machine, parking is expensive

- laundry lost my abercrombie boxers & slid in a lee cooper boxers without telling me

pile of laundry and trash in the hallway when we arrived

the laundry facility where perfect

then i used the laundry service and only half of the laundry was delivered back to me, so i needed to follow

and then there was the spa

room service for breakfast was good

could upgrade their wifi

we were also able to get free early check in and late check out

the gym is very well equipped

no bar to meet our friends we visited

also breakfast is not included in prices and is very expensive

bed was comfy there were no relaxing reception areas the lifts smelt of smoke breakfast not included the trash

need a bigger gym or access to bsc next door

bathroom,bath (tub) is past its time (painting is peeling off),showerhead with only narrow jet, laundry service

they also treated my kids exceptionally well

we arrived after transatlantic flight at 1330 and had requested early check in which the hotel couldn t fulfil

what i like best is the cleanliness, decor, room and room service, staff, hotel is lovely.

kids and i just stayed at the omni for new year's eve

pool was good for kids but not adults, gym could use some real weight machines.

we enjoyed the buffet breakfast the swimming pool and the gym

i use cash app for things more to do with sending my teenage kids money or lend borrow from friends therefore

the room was spacious and the breakfast

room was very large and wonderfully furnished, complete with a kitchen and living room areas, and the bathroom

the free parking and free breakfast made our stay affordable

the breakfast has options for all diets

the pool are was ok.

good breakfast, nice swimming pool for kids, very friendly staff

issue unexpectedly no questions asked no explanation needed they free of charge offered us a late check out all

restaurant food was too expensive. laundry service was too expensive

no laundry room

month after my stay, i got a $90 charge on my credit card from the hotel for laundry

hotel was centrally, located walking distance to a lot of good sites, the gym had everything and very clean

no room service

no laundry bag was provided

also, you can use laundry service if you pay 10 dollars per a bag

great location, flexible check in and laundry service.

wifi seemed to be unreliable while we were staying

wifi doesn t work very well (not able to download some documents) breakfast (just coffee and

to detail: serving the room service coffee (low quality) with cold milk considering the coffee costs almost 15

needed to call for a bar of soap and wash cloths

did not like the room service

food delicious and bar area relaxed with a lovely atmosphere

no spa available

friendly irish bar and fab city bar great for cocktails complementary tea and coffee everymorning and fresh

just the coffee....it is bitter and cold! however, my kids raved about the hot chiocolate!

gym a bit older and small

room service and meals available via room service was/were excellent

the wifi was spotty and slow; room had aol-era tech - rj11 phone modem connectors (rofl)

the gym is super.

large bathroom, comfortable bed, the spa and the welcome pumpkin bread and chocolates.

the spa facility and staff were terrific.

also we used the spa services which were convenient

due to covid there is no bar and restaurant, not their fault. you can still have room service.

they have laundry service but no coin machines available for guests which we did not like

we needed a laundry, i think every hotel needs laundry facilities this was difficult for us staying 4 nights

they also have a laundry onsite and they serve breakfast daily

love the artistic decor, the breakfast, the laundry access, and the outdoor visibility from the lobby ( glass

like that they have laundry service but you will need to have quarters ready or 5 or dollar bills to get change

water and coffee and snacks inckuded, perfect shower, large bed, kind personnel, quick valet anf laundry

was perfect, from an early check in to snacks and water in room

the kids loved the snacks in the room

i would also recommend getting a restaurant that has room service

the kids loved the donuts and cider on saturday night :) it was nice having snacks in the room as well

breakfast options were different

breakfast was good, overpriced but considering it was room service so that was expected

for early check in to prepare for a paper i was delivering at a local university

location bar staying open past 9pm great staff

breakfast in the oak room was great - best pancakes ever!

free diy laundry need to be mentioned

the laundry room on the 24th floor was very useful

amenities and facilities complimentary laundry historical building cleanliness and comfort i would give 5 stars

staff thinks of everything, including providing detergent for laundry and an umbrella for the unexpected showers

location & room, staff were friendly & helpful, laundry facility

it could have laundry facility, like the club quarters in the loop - chicago, il

although the corporate website claims laundry facilities, there are none

cleaners tend to block one of two elevators for moving laundry

no laundry facilities. small bathroom.

not friendly, the family room we had was really small with pull out bed and lost two items of my laundry

the hotel doesn t have some basic thing like microwave and laundry service

i wish there was a microwave, refrigerator & laundry service.

somehow we ve lost some items probably in the bed linnen laundry.

not sure if they have self-service laundry, it would be a perfect addition for families with kids traveling for

were charged for laundry we didn t do

they refunded an incorrect wifi charge without problem when i reminded them of my bonvoy status.

the gym is too simple

it would have been nice to have a bigger gym.

the bar was most of the time closed and there was no foodservice at our arrival available

the room service is excellent

location luxury gym

why pay for internet and to use pool /gym when i paid 1000s for 2 nights

foyer bar closed sunday evening on a holiday weekend

not have laundry, such an inexpensive addition that would be an excellent investment and a game-changer to

no coffee maker in the room. no laundry bag.

had laundry done by outside service

not much selections at bar 10 for lunch.

pet friendly

north end, plentiful breakfast buffet including fabulous hot pastries, very helpful staff, handy laundry

it was nice having laundry facilities on the premise

laundry facilities a big bonus

complementary wine and water and the breakfast was great

free breakfast was a bonus

the vending machine is way over priced, there s no laundry services, the gym (which is barely anything ) is

no gym no restaurant no laundry service rickety slow elevators

bit expansive imo no parking, can park across the street for 40$ for 24h a guest laundry facilities would have

stated there was a laundry, however there wasn't

no self serve laundry nearby.

liked that the hotel provided washers and dryers for self-service laundry

great location, fantastic guest laundry room, nice sized rooms.

while i appreciated that the hotel provided washers and dryers for self-service laundry, i was a bit put-out

no spa or hair saloon gift shop is limited restaurant food taste is below average

very comfy bed. great atmosphere and friendly staff. didn t use, but gym looked good.

wish room service was available and there was an incident with not getting our laundry back on time so that led

nothing to complain but it would be nice if there is laundry room.

no laundry service

expensive no laundry facilities

ability to request additional items such as laundry detergent

breakfast was pre-fab

room service cooking soup that warmed my stomach

breakfast in breakfast lounge needs improvement

excellent service and wonderful breakfast .

the terrace bar was breathtaking with a great choice of drinks

to having to remind the laundry being picked up 2- 3 times

the laundry service was really slow and expensive.

laundry service, although there's a laundromat in walking distance

our kids locked some items in

room service options were somewhat limited, but the food was great.

my paperwork stated the hotel had a laundry which i was counting on and there was no laundry.

laundry facilities or services available

no laundry facilities. a lot of garbage on the streets in the neighborhood.

feeling well arriving back at the hotel and the staff took care to assure we were allowed a very late check out

the hotel also had a really great cafe and bar attached to it

housekeeping were superstars, especially the charming young lady that took care of laundry during our stay

breakfast was delicious. car valet excellent. lovely view. staff was wonderful.

the gym was also excellent well-equipped and one of the highlights of the hotel

the pool and gym area. also the great restaurant zuma

they made us feel so special (especially the kids) with extra amenities and treatment

(laundry smell seemed to have been pumped into the room somehow) i was moved to a smaller darker

wonderful pool and high speed wifi

elevator directions to cafe or spa which are not in same part of repurposed old bank building as the guest rooms

every meal from room service was delicious and the front desk had cupcakes and champagne sent to our room, when

3hrs extra ud83dudc4cud83cudffe the kitchen catered to my special dietary needs

used free laundry to dry clothes stood out in snow at patriots nfl game

i also missed a coin laundry at the hotel, but found a good one nearby, close to whole foods

the courtesy laundry room was very helpful

we needed to do laundry and there were machines we could use

laundry was very starchy and was unable to use the washes in the shower due to the caps being

free guest laundry

they also have a washer and dryer enabling you to do your laundry for free

a vending machine with snacks and laundry supplies (ie. detergent)...

the hotel also has a laundry room and an ice machine in the basement, which helps a lot

guest laundry wasn't great but was allowed to use the industrial dryers which helped out

we didn t use it, but if we need to do laundry it was available and maintained

good amenities such as k-cup in small kitchen and laundry facilities on site

if you are near the laundry room you can hear the washers on

laundry facilities on the property

the onsite laundry and gym were a great added feature

travelling across country for 2 weeks it was great to have an onsite guest coin operated laundry

they only had one washer and one dryer on site for guests to do laundry

they hava a bar in the lobby area and you can also order food, this was nice if you didn t want to leave the

breakfast was delicious, and michael, our server was great

late check out

towels were in short supply for the entire 5 night stay until the laundry was delivered back to the hotel in

good location close to everything, restaurants in walking distance, friendly staff, laundry

no proper laundry service, only service

the pool area and gym facilities were

didn't eat at the bar downstairs, walk across the street to pressed for great coffee and breakfast

was flozen in it we stayed for 5 nights, so it would have been great if there was a coin laundry in the hotel

the breakfast is simple but varied and really appreciated

is no room service

of my biggest pet peeves - the air conditioner was below average

no room service but light complimentary breakfast was nice and easy