wifi, in our room at least, was poor to non existent

early check in and late checkout, the room and the food

parking, check-in, room, restaurant, breakfast, check-out, all great

friendly staff, free parking and nice sized room at amazing price

delicious bar meals and cheerful, courteous and helpful staff

told that the hotel doesn t offer a laundry service earlier before our arrival but then finding a laundry

the room was quite small and overlooked laundry room; not gardens as requested

we opted for room service which came promptly and was hot and tasty

room was spacious, comfy and clean. room service was fantastic too.

staff were exceptionally accommodating! late check out was a massive bonus for us!

the rest of the hotel was in a very poor state, plaster hanging off walls, dirty laundry left in piles in the

the pool and spa was brilliant very clean and therapeutic

couldn t access pool facilities which was a shame

staff were lovely, very friendly, the restaurant and bar area were spacious, i loved the decor, everything was

easy parking

no fridge in room. no laundry service. no smart tv

my room was in a nice quiet area, great light, comfortable and with great wifi

location, though easy to find with excellent parking facilities

our room had no signal, it s a family friendly hotel but it didn t really feel that way, no kids menu in

wifi in room was a bit hit and miss

clothes washing & laundry costs were too high

was close to the laundry room so i could hear the washing machine but was pleased that i could not hear it in

they have kids swimming lesson and kick you out of the pool

location away from city centre very helpful and courteous staff excellent food car parking on

lots of different things to do in the hotel, pool table, swimming pool, gym, cardio room, jacuzzi, sauna and

location, great hotel :) lovely warm welcome off the staff and great full english breakfast

everything, only downside was the bar was been refurbished and not available, enough place's to get a beer from

no bar but lovely relaxing lounge and welcomed you drinking your own

early check in was a real bonus and meant our day in chester was a full one

we had a problem with the wifi which was initially unusable, as was the television due to the picture pixelating

beds, free parking, new bathroom, very pleasant staff, good secure wifi, good restaurants a couple of minutes

they had kids dvd's to watch which he enjoyed in the evenings

great parking

afternoon tea and breakfast were delicious. the room was spotless.

wifi.

services which we were suppose to request in advance, as well as little information about laundry services

laundry services available for a reasonable fee

our room was directly above where the laundry trolleys were loaded and very early each morning woken by trolleys

d to collect laundry from

had a fantastic 3 night stay here,we didn't want room service as we like a lie in

laundry room with ironing facilities nice bar area with quirky decor breakfast has lots to choose

the 2 night break, i chose the hotel because it was pet friendly, my pooch had a great

the board games, books, pool table, football table, cuddly teddy bears and games (even guitars for my husband

appreciated the early check in as we had a wedding

wifi needs some improvement, more bar staff.

rooms, location couldn t have been better, staff were always very helpful, loved the breakfast options & all

the breakfast was very good the location was excellent near the city centre.

emailed ahead to say that i need to make sure wifi is good as i will be working from the hotel on one of my days

he ordered food for us to for room service when the reception was very busy

from the front desk to the bar staff to the fella who brought us room service

laundry going all night

the swimming pool was better than most hotel pools

there's also a plea for american pancakes to be added to breakfast menu for kids

in the price quiet spacious room great swimming pool sauna and jacuzzi , nice restaurant and bar good food ,

the breakfast was well organised and efficient next to the canal view

good breakfast easy laundry service

clean , quiet, excellent food, safe parking, 15 minutes walk to chester

location great good parking friendly staff great room

a very clean spacious hotel with plenty of seating in the bar area. a lovely outdoor area

clean hotel, loved the bar area, breakfast excellent

bedroom no 203 was extremely noisy at night due to the laundry running

reading the reviews was apprehensive but didn't need to be only negative i could pick was bar was a bit

lovely little bar area for relaxing in the evening

enough beds for sleeping ud83dude34, chairs and table in the room was very nice, great wifi, bathrobes were a

very tasty with option to have room service

not get a booking at the michelin star restaurant nor was there any laundry services

in room prices for snacks such as crisps and nuts were a bit eye watering and the bar prices were a little steep

wonderful reception staff who led us to our room, we had room service too & again staff were fantastic & the

and should you wish you would never have to leave your room as the hotel provides full 24 hour room service menu

park ,straight into hotel, really nice traditional feel concierge takes bags to rooms excellent breakfast

fabulous quirky apartment with 2 double bedrooms and 2 bathrooms, coffee maker, ice dispenser and laundry

to detail, excellent bathrooms, knowledge of what a house proud woman wants in her kitchen and laundry

lovely coffee machine and well equipped kitchen and laundry room

decor, loads of space, comfy, self catering, two en suite bedrooms, laundry room, free parking, great location

it even had a laundry room

i asked if there was a laundry nearby where we could wash our dirty laundry

the wifi did not work in room 8, and only worked very slowly after a wifi extender had been placed

no secure wifi. no parking on-site but public garage is nearby.

the rose petals and complimentary chocolates were such a lovely unexpected touch as we stayed over

no tv remote and wifi wasnt working in room

i must give a special mention to the member of housekeeping with the laundry basket who d just called the

no fault of the staff but laundry bins were noisey when wheeled in and out and slamming of doors, prevented a

access was great and a much bigger window for kids than other hotels we have stayed at

the pool was great- kids loved it

every thing location friendly staff airy seating area to gym and pool area

no breakfast or bar in the hotel, but that wasn't much of a problem.

the staff and breakfast

young guy on reception and bar extremely helpful, polite, and friendly

staff from reception experience to cleaners to bar staff

lovely cooked breakfast

was in the first floor next to the laundry room so kept awake most of the night and also they didn t have room

my only other pet hate, common with lots of hotels was lack of power by bed for phone charging

the gym was poor

wifi in morning was a bit slow but otherwise all good

easily woken up by room service next door late at night

wifi connectability left a lot to be desired, not brilliant for anyone needing it for work purposes

the complimentary tea/coffee in the bar area was a nice touch

of parking, plus ev chargers

nice modern rooms, fabulous shower, excellent wifi, free inclusive on site parking

good breakfast and tea coffee juice are served even during thr night and great place to stay

there were food trays from breakfast and lunch still outside of doors at past midnight and dirty laundry left

but on arrival, (one of the reviews gripes) we discovered that there is in actual fact plenty of parking

clean, free parking, swimming pool and gym on site, nice staff, some free wifi, nice garden area

enjoyed the room bed was very comfortable facilities and spa were great

good for gym and food

plenty of choice for vegetarian, kids and gluten free diets

really friendly staff and good breakfast, great with kids and very welcoming

breakfast was excellent lots of choice once again nice lady serving at breakfast

the gym facilities were great

were fantastic, especially as it was my kids birthdays, they were brilliant and accomidating

nice bar meal and good breakfast and such a good price

early check in request was approved very quickly

bar & restaurant to hand

the adult fish and chips was awful - kids sized portion of (almost black)chips and a limp, soggy piece of

food menu limited with gluten free options other than breakfast

was rubbish bags, glasses, and dirty laundry left outside of some of the rooms as you walked down corridors to

laundry went missing

customer service was poor, dirty laundry outside my door and glasses and bottles at 5pm in evening, damp smell

smelly with dirty laundry in the corridors not nice

bags of laundry left in corridors had to manouver husbands wheel chair over them

great gym and spa

kids are only allowed in pool at very specific times mattress was basic and old, not comfortable

spacious hotel with plenty of parking

and ghds at no extra cost), room really comfortable, food lovely and breakfast table set up for kids which was

breakfast was plentiful

55am by a reversing laundry truck - outside my bedroom window

only thing that i would change is that kids couldn't go in the outdoor pool at david lloyd before

this said all other staff was very helpful and friendly especially towards kids and our dog

spa facilities are away from the property, need to carry the towels

good breakfast, early check in, great staff at reception

ample parking

staff brilliant. car parking location. great breakfast.

cooked breakfast. i rather have a buffet style

the wifi was very patchy and frequently dropped out.

all the rooms have wifi, it tends to go slow at unpredictable times (very early in the morning) which is

location, the property, the staff how friendly they were, the ease of parking

ev charging points, fantastic staff, beautiful surroundings

wifi a bit hit and miss in my room (computer connected, phone did not).

clean room, grounds and parking was very well presented

that easy to find a bar food menu, and had to wait for a breakfast menu to be brought to the table - both would

i gave them my laundry and when i left they told me it was not done, so i had no clean clothes left

staff where helpful and friendly and lots of parking

very good parking plenty of room for my big

the breakfast was very generous and more than we both could manage

spacious room, room service, pool, staff

excellent room service and friendly staff.

everything was excellent very clean and tidy hotel with great parking

bar was open late and prices were reasonable also

was disappointing that i only got to know a few days before my stay that the bar and restaurant was closed on

great night away for work , plenty of parking and friendly staff

window view blocked by rooftops and laundry area

room renovation, detours, access and interaction with cleaning and laundry staff.

overlooked the back yard area of the hotel, laundry and kitchens, so no view and staff smoking area was just

with a view of a roof,laundry sorting first thing in the morning very close to room,over charged on cocktails

not much choice on the room service menu

30am,apparently problem in laundry

pool for kids as very warm

the spa and gym was to a very high standard

for both leisure and business beautiful hotel and under the current restrictions always impressed room service

we love the swimming pool and sauna etc

laundry van loading / unloading directly outside our window early on saturday morning was

ample parking and plenty of space to go for a wander and great scenery

quietness despite ground floor food clean gym

excellent breakfast

room quality was outstanding. pool and spa pool were also brilliant.

kids loved it, great room, staff friendly and very helpful

they really engaged with the kids

& comfy rooms, nice location, ample parking, good food & the staff are all exceptional especially adele, shannon

would have been nice to know about the kids entertainment program the hotel puts on

only thing i would say is the bar being of at 11 because most hotels are 24 hour bar so i think it should be

lots of parking, good wifi and friendly staff

comfortable room, great parking and lovely food

wifi code was ridiculous, and it was a bit slow.

to find, plenty of parking

plenty of parking in a quiet and peaceful setting

were given quite a poor room right next to the laundry room which was rather noisy

the room was next to a laundry room

the creakiness of the floors and the fact that i was adjacent to the laundry room meant for a noisy early

we were in room on top floor ndxt to the laundry, would request differe nt room next time.

perhaps unfortunate our room was next to cleaner s cubby where laundry and services were located maybe