a dreadful noise was coming from the kitchen or laundry at

living out of a suitcase it would have been good to have some sort of laundry service, an ironing room was

wifi good, laundry

to go outside to reach bar area housekeeping staff had left bags of dirty laundry outside my door when i arrived

pool table wasn't great because of the spacing with the wall and the cues were a bit poor but its a

was beautiful, staff was very helpful, the train station is next door, offers laundry service, plenty of room

no laundry on the weekend.

laundry left outside our room for the whole stay

gym lights were a little too dim for my liking but other than that it was one of the most perfect

they let me have an early check in and late check out, as the room was empty

our laundry for a very small fee

bedroom for single occupancy with en-suite facilities and a fabulous breakfast incl good fast wifi signal and

wifi requires you to re-connect and re-enter password every day. it is a minor thing.

wifi is poor in my room.

the coffee could be better; the wifi was a bit slow late in the evening;

customer service guy, at reception who d just taken his shirt out of the laundry basket and thought it would

laundry not collected.

no breakfast thought it was included in price .

were given a twin room, even though we booked a double bed, but we wanted an early check in so had to compromise

excellent service. really friendly staff. big, clean room. excellent breakfast.

was a mess there was a dirty laundry outside my room all night the sink toilet had hair all over it no idea how

not ideal as i'm 6ft2 ud83eudd23ud83eudd23ud83eudd23 and everything was card including pool table

parking is just 13 for 24 hours and i got a late check out room for an additional 10 giving me 3 more hours

we found sweets under bed and in fireplace

just the casual channels where there no kids channels or entertainment

we couldn t stay long enough to try out the bar in the hotel will try & visit for longer next time & see more

pool and gym areas again clean, with very friendly, helpful staff

service was immaculate throughout from reception desk through the room service

the wifi was a little flakey for me

no pool available. we booked this hotel as it had a pool for the kids.

being next to the laundry room

also the room was next to laundry and they did not respect our rest, we heard the washing machines during night

walk corrider wifi work

location comfort cleanliness and free wifi in the room

the apartment we stayed overnight was more spacious than expected with a good kitchen & tv entertainment

used the laundry machines as well, which were very efficient

the room has a little kitchen the building has laundry and gym!

location and facilities. gym and laundry were a bonus!

) but provided well-appointed apartments with service facilities - like a laundry room - in the block

the dryer in the laundry room.didnt dry our clothes well,had to air dry them in the room.

staff were very friendly and made extra effort with the kids

also like the common spaces and the well equipped gym

the room was wonderful, everything i needed and more, fabulous bathroom and great room service the next morning

spa was fab despite the pool undergoing essential maintenance we still got to use the other

cleanliness, quiet room, location, space for pet, proximity to restaurants and city centre.

the pool doesn t have any time slots for kids

amazing location, staff fantastic, room and spa perfection

issue with accessing gym some drainage smell issue with shower

only down side was the pool area was an extra fee, i hadn't come across a hotel that charged residents to use

especially as the gym didn t open until 8 which meant we would lose some of the time slot in the spa

good wifi excellent reception and housekeeping

hotel is really lovely, staff are pleasant,bar was lovely, liked the fact if you stay here you could still

location, spacious room, early check in options was brilliant

fantastic breakfast

great location. fabulous staff ; wonderful bar !

this included bins being emptied in the adjacent alleyway and what i assume was the hotel laundry truck

the location good size room use of the gym and spa

we had a superb breakfast on both of the days and also an al a carte meal, deserts that were very well prepared

i used the small gym but it was clean and well maintained

beds, well decorated, great spa and amazing staff, the bartender was great, good conversation and helpful service

the beatles theme tesco express right next door close to bus and train station kettle laundry close

tap water tastes like petrol.

we arrived at 08:30 and got an early check in which was great as we were tired from travelling

pet friendly, pleasant staff who always wanted to help, especially when our keycard stopped working

d been engaged i said a few weeks, we went out for a walk come back to a card, balloons and rose petals on the

cooking or laundry facilities

hotel was very clean, with an amazing bar and a place for hotel guests to get complimentary teas and coffees

wifi in the bar area could have been better, i spent about 10 minutes trying to download my key

good bar prices

wifi in the bar area could have been better, i spent about 10 minutes trying to download my key card that they

staff who upgraded our room for our anniversary and also gave us complimentary late check out hotel room was

wasn t anything i didn t like about the room, all the little added extras, coffee machine, kitchen, hairdryer

would be really useful if you could supply a tea towel for the mini kitchen

loved the staff very friendly and helpful. room was great mini kitchen was great

absence of an on-site restaurant was a minus and not appealing to family with young kids

than a dislike it's more of a neutral comment - wifi is not available throughout the building, only at the

wifi didn't work in the bedrooms

breakfast was good as well as the showers, bed & complimentary coffee &tea

parking was round the corner so didn't feel my car was safe although it was fine and nothing

filthy, the floors had never seen a mop, there is no secured parking by request or otherwise, no bar on site (

t get laundry done because it was the weekend supposedly

there are no in-house laundry facilities.

staff were welcoming, friendly and efficient and breakfast is included in the price big comfy bed and great

the breakfast room in the reception area was bright and relaxed- a lovely sociable space with delicious

the rooms were comfortable, clean and had tv, wifi and tea making facilities

instead i had to follow sign for laundry basket storage

i d expect more than to be put in room 001 on the basement floor next to both the offices, laundry room and

can walk everywhere many option on places to eat around close to train station has complimentary laundry

the staff entering the laundry cupboard in the early hours

the guest laundry machines were woefully disfunctional

a section missing in the middle but my daughter just turned it over , probably got missed by the laundry

you as xbox and pool table in the reception but this was also not there when i arrived and the bar and restaurants

bed was comfortable free wifi i would recommend the hotel to my friends

experience, friendly staff, very comfortable , use of pool and gym was great, great

i liked the large tv, i liked the room service

apologising, but with no suggestion of investigating why they had clean stained sheets from their laundry service

com, nice helpful receptionist, got late check out, great location for cavern club and shopping

is fantastic, the decor is nice inside and out, even the bar is relatively cheap compared to much more inferior

we were given a room upgrade and an early check in for us and our friends which was a lovely gesture and much

everything from where to visit in the city to the wifi

however, the guest lift was being used by the staff doing the room cleaning, laundry, etc

no laundry facilities. needs more hooks in the rooms to hang towels etc!

staff offered late check out and early check in, which was very beneficial to us

facilitated with an early check in good shower handy location

free wifi

great laundry round the corner

rooms were clean and fresh laundry every day

you had to go through the bar to get to the lift for the rooms

we had room service breakfast which was delicious and very filling , looking forward to our next stay

the staff were super friendly and sorted an early check in for us no problem :) and the decor was gorgeous i

the hotel is very keen on environmental issues regarding laundry there are still numerous plastic bottles in

not being able to have my room early

the early check in as my room was ready when i went to leave my bags.

the bar was lively and again staff very friendly and helpful

we had an adjoining room which was great with the kids

room service had to be ordered via whatsapp and wasn't answered for over an hour, to combat this we

24/7 room service is also a good added bonus and offers various options at a very good value for those

i especially enjoyed the bar terrace, it s a great spot to have a drink while taking the

also the tv in the bar area where watched the football world cup was really small they should upgrade the

had a drink in terrace bar 20 for two drinks is a bit expensive

rated down as there was some sort of laundry crisis so we only had one bath towel between us

reception staff made every effort for us to have an early check in as i was attending my sons wedding at 3pm

cheaper bar prices

service breakfast was stone cold this was the only disappointment of our staff everything else was spot

thing i would say is that the prices in the mini bar in the room was very dear like 3 pounds for a can of coke

the hotel doesnt have laundry service, but 5 mins walk from the hotel you can find laundry service

laundry facilities but pretty close to a laundromat

3 men sitting on the steps on arriva litrely blocking the entrance 2 at reception giving there laundry to the

the room was quite nice, spacious, and clean, and the shower was good, the wifi worked well, and the bed was

kids running up and down the corridor and hanging out by lifts

gym was great, sky bar is fab

in a town house suite as a 40th treat without the kids

my pet was welcomed and made to feel very special

15 for 1 trip of room service is a bit to much i've stayed places that only charged 5 and was roughly the

12am kids screaming and running up and down corridors staff on top floor were rude

wifi was appalling and hardly any signal

wifi temporarily not working in room

close proximity to the echo arena for the gymnastics. friendly staff and lovely room

how to log in to wifi, breakfast times etc

no mention of wifi and had to come back to ask about breakfast times etc

time around, breakfast area was dirty, plates dirty, one of our rooms was not cleaned and laundry was not

early check in.

room was a good size and comfortable with all the coffee making, wifi and other facilities i needed

us a room with amazing view of albert dock and a free late check out to 6pm as our flight was later that

food in the bar let the hotel down

dirty bedding,toothpaste on door,rotton shower head overall dirty spoilt me and kids holiday

box of chocolates that tasted like they d been in the store cupboard for 4 years and the rose petals i paid

clean, good wifi and quiet

on the booking there is information about every monday free 2 hours late check out,they didn t let me use this

extra for rose petals on the bed for valentines day for 25 extra there was roughly 8 plastic rose petals placed

they left a carrier bag in the room for us to use for our personal laundry, which i thought was a nice considerate

bedroom, scruffy laundry room, unprofessional reception desk, lack of refreshments in room, no communal water

was no phone in the room to order room service and i didn't want to go downstairs in my pjs

breakfast was basic and fine but expensive for what it was

to our preferences clean great facilities didn't have breakfast but smelt & looked delicious late check out time

the laundry service was very expensive.

dodgy wifi

staff very quick to tidy up the drops & spills from the kids

lovely hotel in a great locstion , fantastic choice for breakfast and staff are very friendly

a nice relaxing night away with the use of spa

only thing that i didn't like was the sofa bed for my kids

stayed with my mum and grandkids for 1 night

stay was good but at night we here nooses in the room the breakfast and the room service was very good for

friendly staff, early check in, quick response to email.

no bus service have to get taxi cause i had 3 kids ...

i didn't like giving laundry in and discovering when it was meant to come back that it was not sent it in the

had some dirty laundry left in our room

spa facilities or a massage would have been nice

the breakfast buffet was good and most importantly all the staff were extremely helpful

wifi was fine

no same day laundry on a saturday

i got out of bed and it was the laundry being with taken away or delivered

distance out of town . messed up our laundry and taxi

green towel laundry policy, explained by notice was not followed by staff

the spa topped off a wonderful stay in liverpool

moved rooms and still no mattress protector- issue with laundry apparently

and our room was next to a noisy laundry room with machines going off late in to the night, and started again

not enough staff working on the bar after the concert finished.

late check out policy makes no sense whatsoever!

much so that he didn't want to leave the room, so we cancelled our restaurant booking and ordered room service

floors in room, corridor and laundry room next to our room

didn't catch the name of the young man on reception and bar but he's an absolute credit to your hotel

wifi could be stronger. should be free throughout.

breakfast was really good

early check in 2 = breakfast good 3 = nice room, good view 4 = great shower 5 = friendly cleaning

of getting laundry done was highway robbery

room service wasn t really available due to how busy it was however i can forgive that as it was

staff were excellent, location great, impressive breakfast. would absolutely stay again.

gym was well equipped and quiet

we had a sandwich and coffee whilst we waited for our room, in the bar area, all good