staff went beyond there duties to accommodate our needs and special laundry request on arrival due to my wife

large shower facility plenty of parking good covid guideline adherence good wifi

encourages pets to stay with their owners, which was not made clear on the website

massive parking

lots of parking

there was also a background sound of the waterworks or adjacent laundry during the night from our attic room

nice bar and close to lovely local shops

car parking restricted - need to be early

cocktails in the salt bar were excellent with plenty of choice

losing a car parking space when we went out for the day

there is also a laundry on site if you need one

there was a guest laundry room ( 3 to wash, 2 to dry)

shout out lisa f helping with the laundry room and getting laundry powder

the position of our room was overlooking a main thorough gate for staff, laundry and other members and public

travelling with 3 small children, the guest laundry room in the hotel was a great bonus

a hotel that promotes itself as a child friendly destination, they should have offered basic laundry facilities

minuscule problem in that there was no room service menu in the room so had to ask for one.

exceptional hotel in the most beautiful surroundings, the staff, service, cleanliness, food and spa facilities

lots to do and great for the kids

they sever my kids ice cream/ sorbet with alcohol without telling

com who didn t say the room we booked was not pet friendly- but sorted by the hotel

delicious food served in the restaurant and breakfast in bed in the morning

contact the hotel to let them know that you intend to bring a pet, as there are a limited number of dog-friendly

dyson hairdryers, lights put on in the room, roberts radio on in the room set to classical fm, bar of chocolate

we could hear kids running up/down and jumping in the room above ours for over an hour at night which meant we

hard to flush loo could not get booked for french restaurant poor light in bedroom for make up parking a

spa lovely swimming pool very good services in the spa, and lovely beaches near by and the new forest

wifi connection didn't work for our entire stay despite us complaining about this on the first day

over priced, continental breakfast deffo far to expensive

the breakfast options were many and varied, and the poached

old furniture, tiny bed, no view, no slippers, no hairdryer, no laundry bags, no minibar, bottle of water from

parking our disabled car wasn't easy

pool, its clean, cold on a roasting hot day, loads of lovely gardens to enjoy, a zip line for the kids, setting

the games room for kids and the zip line

adequate car parking. good breakfast choice.

only thing that could have made the stay even better would have been the addition of laundry

only thing i can think of that would have really been useful to have is some laundry facilities either in the

the private parking was great being almost outside the apartment door

the hotel was grubby the hoover needs to be taken into the stairs and carpet edges , paint work in areas needs

noisey kids in the spa

whilst at breakfast the laundry staff went into the room and replaced water and took away the soap this was an

were extremely comfy, cooked breakfast was nice.. also love a late check out!

we used a lot of room service which was super quick and the staff were always extremely friendly

disappointed there was no meal room service

lively and fun bar and lovely restaurant

we ordered room service on saturday night and it arrived hot and well prepared

very modern, clean hotel with excellent service, excellent choice of quality breakfast, lovely bar with reasonably

the apartment suite was huge and beyond my expectation, 2 x bedrooms, 2 bathrooms, kitchen which was well

beautiful spa and hotel and really helpful staff .. we had a lovely stay

lovely staff. huge suite. doggy friendly. gorgeous supper and breakfast.

also the new laundry arrived at 7

30pm there was dirty laundry and cups/glasses left in the hallway, also had cups missing from tea making tray,

as mentioned. the efficiency of staff serving in the kitchen needs a bit of tweeking.

dog friendly staff were excellent, the fact you can order from the restaurant & eat in the bar or the pub is

the main pet of the hotel, the staff and food were all amazing.

no room service

for business guests, the wifi is very very poor.

there was no room service

breakfast first class, parking excellent

the only experience that wasn't 100% was the breakfast

staff who were cleaning the rooms in the main hotel were all sitting in the hallway sorting the laundry (some

(she hung our coats in your laundry room) we had a drink in the bar before bed on saturday night

the staff were great . especially marco who helped us with our laundry .

i was there for cycling and i had to put my bike in the laundry room, which was fine for me but a pain for the

she hung our coats in the laundry and couldn't have been more accommodating

there s free parking on the road

wifi little bit slow. but for 2 nights cannot complain.

very friendly and helpful staff location near to accessible amenities beach bar and shops

there was parking spaces at the property and on the street

parked on the road as not enough spaces and other people were blocking others in requested early check in which

had to wake up before 6 am daily due to noisy laundry collection lorry and early fire alarm set off on one

we arrived to the previous night laundry for what seemed like all the rooms, all over the floor by the main

couldn t get any signal in my room and also when arrived there was laundry left outside my room and rubbish

liked the access to indoor swimming pool till 8pm and being able to order food at the bar until 9pm - good having

carpark,excellent staff and service,value for money good wifi and good location for pubs and restaurants and

the decor, the building, the breakfast, parking.

was advertised they had a bar downstairs but it was just a lounge think it was because it was out of season also

easy free parking and self check in and out

the spa bath and the decor!!

also, the parking on site was an added bonus

room right next door to kitchen and laundry room as well as communal toilet

smell of urine in the bathroom room location (window view of the hotel kitchen/laundry rooms) no fault of the

very noisy as we where above the paty room, and next to the kitchen very loud extractor fan that woke us at 7

staff were very helpful the outside pool clean and well maintained location is great bar reasonably priced

the beds were comfy, the hotel was all clean & the bar had an absolutely fantastic atmosphere

our sleep was also interrupted by noise from laundry machinery throughout the night

os above a kitchen or laundry ) otherwise everything else was very good

up to the flat roof making it a security risk if you want to leave the windows open and also the laundry is

staff all excellent bar prices good

didn't see a jaquzi but then didn't go to pool as its so small and had what looked like kids lessons going on

i then enquired about the wifi

the breakfast was very good and the staff very helpful

my daughter particularly liked george one of the staff who did the breakfast, she thought he was brilliant

nice holiday hotel. suitable for families and pet friendly.

we couldn't get wifi in our room the entire stay, the cleaning was of basic standard as the side tables were

bedroom and a makeshift wardrobe just a rail very small room wouldn t stay again piles of dirty laundry left

laundry trolleys blocking signage for disabled parking

the room needs bit od update and kids sofa ved was not comfy for them.

we stayed out in the works room which was great if you have kids

no room service option and no fridge in the room to keep drinks or snacks fresh

when we checked in at about 4pm there was still bundles of laundry outside bedrooms in the corridors and no

was also woken up at 06:15 one morning by a delivery (roll cages of something - laundry

it would help to have more places to hang swimming costumes, and on-site laundry

the location was great, they are pet friendly and have a nice outdoor space.

the carpets in the hallways looked like they were from the 1980's and it looked like it had been a long

hotel with great facilities and the room was comfortable (terrible view of crates of laundry though)

not until after 4pm one day, we we're cold and wet so told them to leave it, lots of cleaning and laundry items

laundry bags all over the place which is not the best view, in the morning to much noise night as

dirty laundry left in corridors

modern bathroom facilities and clean though it was ground floor adjacent to building services & laundry facility

great pet friendly hotel

stopped doing room service for food but as requested we asked and they went out there way to deliver food to

clean rooms friendly staff welcoming and pet friendly

was advertised as a quiet space but the swimming pool, jacuzzi and steam room area was full of kids and certainly

only downside, the pool was a little cold

there is good parking (and ev chargers which was helpful) easy walk into town but nice and quiet away from the

early check in …polite and helpful staff

of ev charger is not ideal

the bar seemed to shut at 10. it would ve been nice for this to stay open until 11/12

ev charging point was a bonus and means that you will stay top of our list

was given a room next to staff laundry on the first floor and they started spin drying at 7:30am

tad chilly in bar areas, but it was a quiet time of year so understandable given it was out of season just after

wifi was just about ok but not for streaming films

excellent bar menu

such a great old style house!!! great decore! great bar n staff! great furnishings throughout!!!

no dedicated service lift for the laundry/cleaning staff

i asked for them, only to be brought dirty laundry

evening staff did not greet us on arrival, very much going through the motions, there was no wifi due to a flood

the selection of breakfast was a bonus as my kids are fussy

i ordered a meal from the bar which exceeded my expectations

staff was great! wifi connection working good.

clean and well maintained swimming pool

unfortunately the wifi didn't reach our room but not a major issue.

we opted to keep the room service so our rooms would be be

lovely large room kids enjoyed swimming pool staff friendly breakfast good

rubbish and dirty laundry outside the front of hotel without any fencing or hoarding/ coverage for this

open and rotten, mould in shower in hallway on way up to look at room met with 10 big bags of laundry not very

nice comfy bed .. lovely breakfast

amazing full english breakfasts just as we liked it

room service provided and a deposit of 50 held onto for 6 days

having the laundry done and a delicious evening meal.

breakfast was amazing service was beyond amazing. location was perfect with free parking

with a queen size bed which was very comfortable - the room was of ample size and excellent wifi

owner, clean bright room with everything we needed, superb breakfast and great choices, easy parking

property is clean, breakfast is amazing. location ideal. off road parking

15 per day to park opposite (which will now be 20 in april) and had a tiny room next to the laundry without

for the 3 nights lift broken swimming pool out of order incompetent lobby staff rubbish and dirty laundry left

knowing where my car was parked for more than a two day stay the facilities need room service cleaning and change

the most hotel and jacuzzy steam and swimming pool amazing and food is nice

the room was clean and served our purpose. we enjoyed the live music in the bar a lot too!!

while only to find out that all three of the bedrooms we have reserved had no extra beds for the kids to get

not good enough room service for a 4 stars hotel

the beds were very comfortable, including the kids' bed

netflix on the tvs was a great way for the kids to relax after a day on the beach

was brilliant walking distance to multiple restraunts and a cinema perfect for rainy days with kids