whilst at breakfast the laundry staff went into the room and replaced water and took away the soap this was an

parking directly opposite the hotel was also a bonus

we were informed that this was not available even though there was a supposed to be room service availability

our small glass of red wine in the hotel bar on our return from our night out was very nice but the staff were

we used a lot of room service which was super quick and the staff were always extremely friendly

were absolutely ideal for families, so much space and was the structure of an apartment with the comforts of a

on a special offer but got upgraded to the amazing large suite with beautiful views and loads of space

the size of the bedroom great breakfast friendly professional staff great spa great location

my only negative is i did try to book in with the spa and was unable to get any treatments

room service breakfast very tasty

a hotel that promotes itself as a child friendly destination, they should have offered basic laundry facilities

tennis courts and 9-hole golf

too many noisy kids & no quiet area in the lounges

there wasn t an option to have breakfast included in the room rate

the bar and lounge areas were a big hit, as my wife and i were able to relax in comfort, knowing that

wifi little bit slow. but for 2 nights cannot complain.

there was no mention of the free bikes, bar or water sports facilities mentioned, or indeed of breakfast (i

parked on the road as not enough spaces and other people were blocking others in requested early check in which

parking was limited but so was everywhere else in bournemouth

wifi is very slow, and there could be a few more towels in the bathrooms especially for couples as

had to wake up before 6 am daily due to noisy laundry collection lorry and early fire alarm set off on one

we arrived to the previous night laundry for what seemed like all the rooms, all over the floor by the main

couldn t get any signal in my room and also when arrived there was laundry left outside my room and rubbish

wifi in my room was a bit low and couldn t connect to the tv in room 7

swimming pool was great

we were pleasantly surprised with an upgrade to the beautiful junior suite and a slightly early check in

was only open at certain times, no room service, room was good but bath shower pressure was low and restricted

the free wifi did not have a very strong signal

good parking , close to everything, really nice hotel .

be aware too that there's no room service and you need to check in by 10pm and out by 10

room right next door to kitchen and laundry room as well as communal toilet

smell of urine in the bathroom room location (window view of the hotel kitchen/laundry rooms) no fault of the

it was too much stairs especially as we had a pet dog with us

really good breakfast, quiet rooms, beautiful italian bar & restaurant :)

room service was excellent

os above a kitchen or laundry ) otherwise everything else was very good

up to the flat roof making it a security risk if you want to leave the windows open and also the laundry is

our sleep was also interrupted by noise from laundry machinery throughout the night

loved the bar service around the pool

could be better, not too many choices, wifi in room was very bad, theres no shower near swimming pool

laundry trolleys blocking signage for disabled parking

bedroom and a makeshift wardrobe just a rail very small room wouldn t stay again piles of dirty laundry left

room had a microwave, kettle, fridge & cutlery & crockery, necessary when travelling with kids

while the hotel did not cater for evening meals, and my room had a kitchenette area with fridge and microwave

months before our stay that the ibis was overbooked and we had been reallocated to the mercure spa hotel across

liked the breakfast

i then enquired about the wifi

balcony and the view. good breakfast

didn t have the staff to run the bar in the evening & the receptionist had to almost beg someone to come over

nice holiday hotel. suitable for families and pet friendly.

it would help to have more places to hang swimming costumes, and on-site laundry

when we checked in at about 4pm there was still bundles of laundry outside bedrooms in the corridors and no

was also woken up at 06:15 one morning by a delivery (roll cages of something - laundry

nice staff attentive when concerns about noise got to do early check in

room service etc was plain and simple

i liked very much the lounge with the sofa and fireplace. very cosy .

small gym, be better if pool opened at 7am instead of 8am so you could swim before breakfast

gym has everything you need for a quick workout

the gym is a little space and could use updating but it's there if you need a quick half hour workout

this time i had a chance to visit the queens hotel&spa

laundry bags all over the place which is not the best view, in the morning to much noise night as

dirty laundry left in corridors

not until after 4pm one day, we we're cold and wet so told them to leave it, lots of cleaning and laundry items

modern bathroom facilities and clean though it was ground floor adjacent to building services & laundry facility

hotel with great facilities and the room was comfortable (terrible view of crates of laundry though)

i asked for them, only to be brought dirty laundry

no dedicated service lift for the laundry/cleaning staff

not anything in the hotel that we didn't like, didn't check out the gym so can't comment

garbage was left in the room on a couple occasions after the room was cleaned as well as room service utensils

kids loved the walk in shower

the hotel is not family friendly or suitable got young kids

com) which apparently can’t charge for full expenses and half board option does not include kids meal at dinner

efficient staff easy parking and ev charger

great breakfast, comfortable beds and free ev charging

no details in the room of how to contact reception, room service, etc

was given a room next to staff laundry on the first floor and they started spin drying at 7:30am

beautiful location, quiet hotel no kids policy. lovley garden!

staff, attentive room service in regards to dietary requirements, good covid measures

the 15 parking per car per night is rather expensive.

location is great with plenty of parking, staff , hotel very good.

open and rotten, mould in shower in hallway on way up to look at room met with 10 big bags of laundry not very

rubbish and dirty laundry outside the front of hotel without any fencing or hoarding/ coverage for this

tea at breakfast was not the best quality i think (i am a bit fussy with my tea

was just fine, we initially didn't ask for breakfast for we were going out to eat but the proprietor offered us

bar facilities, even late at night were outstanding

staff was great! wifi connection working good.

door, there was a sticker sealing the door to ensure was not entered by someone else after the room service

and cold by the time it reached the bar from the kitchen : expensive for the size of portion

lovely spacious family room with a pet sea view, very nice

the view and size of rooms there was 4 of us to adults and to kids it was so spacious

15 per day to park opposite (which will now be 20 in april) and had a tiny room next to the laundry without

for the 3 nights lift broken swimming pool out of order incompetent lobby staff rubbish and dirty laundry left

free wifi 24/7

charged 5 to use the pool and gym facilities in a hotel advertised as a spa hotel seems a little silly

only thing was they don't clean your room until you leave, every other day would be alright for room service i

they should have a word with the laundry service who do the towels

the spa facilities were great but looking quite dated. definitely in need of a revamp.

staff, like a ghost town for its size, no snacks apart from crisps, no room service even though stated in booking

nothing really - the room service curry didn't quite live up to expectations, but hey-ho.

loved the central location,generous room sizes,free wifi and free pool.

expected a far better room than what we got ,when we opened the windows dreadful smell from the kitchen extractors

it would have been nicer to have this as part of the daily room service

lack of wifi speed. unable to watch films on ipad

kitchen had no cutlery etc it was totally empty very disappointing indeed not even a cup

this was not communicated to the kitchen or waiting staff

laundry trolleys we re trundled past our ground floor bedroom window at 4.28 in the morning.

was good very quiet at night staff never bothered you very clean and laundry changed regular

i sent some stuff for laundry but it wasn t washed.

sometimes hotel laundry can smell a little musky

we arrived we just wanted to leisurely unpack go down to the bar and then lunch, like we had done previously

beds where lovely and comfy swimming pool was great grandchildren love it gym great staff very

room service for drink was poor and was sent from pillar to post to get an answer if how it worked

although the hotel was pet friendly, we had to pay an extra 25 charge to have our kitten with this

room service slightly over priced

you only get wifi for 24 hours.

were in room 198 omg laundry deliveries etc next to out window early morning and late at night hotel needs update

wasn't clean and our view looked onto cages of dirty laundry and a dirty mattress

had the view of laundry cleaners, fan was broken and super loud all night, despite the fan being on i could

needs a deep clean as smelt like dirty laundry

room just by internal and external hotel laundry storage with trolleys drugged down up and down not allowing

location, nice hotel, bit of noise from bar across the road at night but not the end if the

good location, friendly staff, good bar area, breakfast was excellent

rooms, no hotel items in the toilet like toothbrush for example, room service is very poor, they didn't clean

very friendly and helpful staff, from reception, bar and restaurant

steep hills to enter the hotel, very hard to manage with kids and a stroller

noise outside my room from the laundry collection twice a day

laundry van also loading/unloaded directly outside our room at 7am - no attempt to be quiet or

everyday there was something blocking our way to the lift, bin bags with laundry in the lift and corridor and

pallets of laundry being dragged under my window at 7am on a saturday

struggled to get connected to the free wifi in the evening.

the single bed wasn't suitable for a pet to sleep on, very uncomfortable

the hotel as it was close to the harbour and we had a ferry to catch in the morning and it was pet friendly for

room size, location, kitchenette, helpful and friendly staff, flexibility, pet friendly.

chinine, the owner, is charm personified and even does your laundry for a very low price, the kitchen is very

), the shower didn t work as it should, water was too hot and i had to rinse my kids and myself using a

bathroom and kitchen as well

the bunk beds were great for the kids

room i can't recommend this place enough the host makes it very clear to feel at home and use the kitchen like

bed bedding smell of laundry detergent, king size bed not align properly, gap between two beds together

the staff were very unhelpful and forgot to send our laundry twice

style of the hotel, combined with modern and friendly staff, a brilliant choice of drinks in the bar, well taught

great room and view and this time we used the gym

wifi not available in bedrooms free of charge and it might be a nice bonus if a few board

bit noisy in bar as conference

the gym and in particular the pool was great with a steam room, sauna and jacuzzi

food, spa and rooms were fantastic.

they also have spa, massages and a gym

room service was brilliant too

we used the car park and were unfortunately blocked in by a laundry lorry when it was time for us to leave,

the indoor pool is massive

the indoor spa is small

spa an added bonus

the outdoor pool was closed for maintenance. 27 to park overnight.

spa and swimming pool

the facilities especially the bar area and the dining room

bar does not serve coffee after 10

spa and the pool the location

did not take cards in the bar after midnight - only cash

there are few important facilities nearby such as public laundry, restaurants, etc

staff very helpful good parking nice and warm easy access to town and sea front very good

would like the bar to be open more frequently

where amazing so helpful room was bigger than we expected added bonus the pool all in all we had a lovely stay

wifi was not very good

bags of laundry outside our room from 2-30, when we got there until the next day

the shower should be bit more clean furniture outdated room service definitely have to improve

parking not enough had to park across road

kids are very well behaved and quiet

the signal of wifi was very poor in my room on 3th floor.

no bar or dining area as shown in pictures, dining room full of hotel laundry and locked

no bar or meals.

wifi worked well

wifi was a bit intermittent but it did work if you were patient.

free wifi not of good strength.

next to laundry cupboards staff very noisiy in mornings even with do not disturb sign on door as we were

messy - hallways to the room always cluttered with dirty laundry, open doors to store rooms where you could

my kids were so excited to have a bunkbed in the room

the gym, pool, bar, room was also ample

was 7 of us down for a golf weekend and everyone was really happy with rooms and everything about the

room moved to not clean and looked out over heating vents and laundry bins

great value for money. room adequate although overlooking the laundry. breakfast lovely.

with a makeover , shower drainage a little poor and room too hot , prssumlbley with being next to laundry room

on their face, the beds were very comfy ( i must find out where they get the pillows) and the kids pool was a

the room and en-suite were very nice, the wifi was good for working and the bed was comfortable

staff went beyond there duties to accommodate our needs and special laundry request on arrival due to my wife

excellent great shower meal in restaurant was very good excellent service nice lounge area and bar area and out

feel very welcome, but not at the expense of non-dog owners, as there are separate restaurant and bar areas for

was very good excellent service nice lounge area and bar area and out door area disabled parking very close to

easy online check in, excellent wifi

what we got was a lodge outside the hotel right next to the laundry room, we had to pass cages of dirty linen

2nd room was really poor quality, round the back by the laundry smelt bad poor quality wholes in doors paint

the kitchen was also well stocked with items that you would need if you were cooking whilst there, not

liked the gym and pool

staff are friendly and efficient; pet friendly and ev charging. location is perfect for beach.