i was there for cycling and i had to put my bike in the laundry room, which was fine for me but a pain for the

the staff were great . especially marco who helped us with our laundry .

staff who were cleaning the rooms in the main hotel were all sitting in the hallway sorting the laundry (some

she hung our coats in the laundry and couldn't have been more accommodating

(she hung our coats in your laundry room) we had a drink in the bar before bed on saturday night

breakfast was very good

there was no room service

room was fine, and it was good to have daily room service

wifi was excellent allowed me to work unhindered

comfortable lounge with a cosy fire. excellent restaurant. great breakfast

only thing that could have made the stay even better would have been the addition of laundry

only thing i can think of that would have really been useful to have is some laundry facilities either in the

annoying little midge like insects at head height when using outdoor pool (handrail on entry/exit would be good

it was great value for money as it included all spa facilities and a lovely breakfast in the morning

the ability to book a slot in the lovely outdoor heated swimming pool was super

old furniture, tiny bed, no view, no slippers, no hairdryer, no laundry bags, no minibar, bottle of water from

parking our disabled car wasn't easy

we ordered oysters on room service and they had insufficient which was fine but arrived with indeterminate

could have done with private changing facilities in swimming pool area too

staff were very welcoming, the breakfast was out of this world all you can eat made to order

no playground or activities for kids

room service and complimentary breakfast were very good, and the staff were polite and efficient

when reopens of refurbishment of ground floor stop pet friendly policy.

breakfast at the weekend was a bit late for our kids

room with comfy bed, kids enjoyed own space in separate sleeping area

brilliant location. loved the pool

i'd ordered room service and it came in good time although had forgotten my drink which was dealt with promptly

parking bays not clearly marked making a tight squeeze as some are parked diagonal or middle of 2

the spa facilities and thai restaurant were excellent

the gym was definitely a bonus , very well equipped

laundry facility in house would have made things easier

apart from the unruly kids, this was a very pleasant experience with generous opening times

kids running up and down the corridor at 645am

wifi is poor as is tv channel options

large rooms, nice bar & restaurant greg on front desk was extremely helpful thanks ud83dude0a

are no complimentary microwave oven and laundry services, which is very inconvenient for customers with long

while it indicated when we booked that laundry was available, it was only the ability to send out laundry which

prepared by the kitchen was average - local restaurants were better value for money; no in-house laundry service

the bed was big and it had a sofa bed top great qith kids and the room are big and comfortable.

not enough food choice in room service

the ibis budget across the parking lot has a laundry which we used

cousin who we were with has a medical condition and was bleeding quite a lot so asked if they did laundry and

breakfast superb staff friendly,foods hot.

breakfast was fantastic value for money, buffet style so you can eat as much as you like

good wifi

it was close to cruise dock and train station. had laundry, had the basics.

no laundry (although many travel websites say it does)

easy location from train station, staff very helpful, laundry onsite to use. breakfast was good.

the laundry is rather expensive to use

would have liked a self service laundry

for three people stay two nights the closest lift to our room was out of order there was dirty laundry in the

good size rooms fully equipped and very clean and the green thoughts to the laundry!

laundry provider lacks any kind of quality control, in turn reflects very poorly on the facility

had to chase a bit for my shirt to be returned after laundry

the door to the storage room was left open on multiple occasions, allowing you to see the dirty laundry, which

willing and able in recommending laundry facilities close to hotel

location, really helpful staff who helped us find a laundry, comfortable rooms with huge bathroom

they blamed the laundry but with only 8 rooms carry spares

excellent bar and restaurant

the mini bar was tempting, and i was tempted, so it got a bit expensive!

there was free wifi

perhaps we were above kitchen or laundry room but it was at times rather unbearable

price, location, and getting laundry service.

there was no way my kids where staying there

24 for breakfast but only got two bowls of cereal for the kids, two coffees, some toast and 2 glasses of juice

food was super along with happy hour in the bar in evening

but in a narrow corridor a pile of sheets and a laundry bag is a trip hazard

the staff were charming and helpful. i enjoyed my tea & cake, dinner & breakfast very much

easy wifi, great morning coffee in the room

breakfast was excellent - we chose the hot option although the buffet choice looked pretty good

staff, accommodating as travelling with a baby great location, good breakfast good size

no car park or laundry room

there is no guest laundry.

good location to the port for a cruise. there was a laundry a few blocks away from the hotel.

in the event the room was next to a laundry room where there was a clear sound of

is good reception team were amazing (except the last day) clean facilities helpful bar and housekeeping

the bar and restaurant wasn't open but this didn't ruin our stay and staff were happy to recommend

room, big bathroom, big breakfast good wifi good shower polite staff excellent value for

was perfect and staff were amazing male staff member helped me find parking spot at around 10pm in the night

value, great location, plenty of parking

wifi very poor and unsecured site.

there was also a background sound of the waterworks or adjacent laundry during the night from our attic room

nice bar and close to lovely local shops

breakfast was very good and smiley staff were excellent

right on high street, the small touch of a personalise card for my partner, and the breakfast was delicious

very well located on the high street with a dedicated parking lot

laundry deliveries early am

we paid 148 for one night only to find out our veiw was of the laundry and the bins at the back

no laundry service

95 for a little pot of tea in the bar area stung a bit

lovely staff , beautiful pool lovely clean rooms fabulous breakfast have already booked to stay

travelling with 3 small children, the guest laundry room in the hotel was a great bonus

shout out lisa f helping with the laundry room and getting laundry powder

we did this ourselves at extra cost for the laundry

the position of our room was overlooking a main thorough gate for staff, laundry and other members and public

there was a guest laundry room ( 3 to wash, 2 to dry)

also the new laundry arrived at 7

30pm there was dirty laundry and cups/glasses left in the hallway, also had cups missing from tea making tray,

evening dinner menu quite expensive. an option of cheaper bar meals might have been helpful.

had a problem in the kitchen at breakfast time which meant a very long wait, and no one wanted to explain what

dog friendly staff were excellent, the fact you can order from the restaurant & eat in the bar or the pub is

food and laundry still on table etc

room was next to the laundry so i could not have the window open as an extractor or something that was making

bottled water was not provided as should have been,and dirty laundry bag left in room on second day, otherwise

no pool,gym or spa facilities despite being advertised!

was not very good, staff running around like headless chicken, very not organised kids and baby where allowed

there is also public laundry right across the road

* no laundry service

friendly woman who eventually sorted out wifi. pub in dowstairs part looked fine.

one to great us had to ring a number that didn't pick up dirty carpets, we had a pub kitchen below our room and

had a kitchen but no cuttlery or plates or glasses

staff went beyond there duties to accommodate our needs and special laundry request on arrival due to my wife

room was situated above the kitchen which gave a lovely view of the driveway and lawn hedges but unfortunately

the resturant and bar was very nice too

great that they had the ev chargers as well

it was a very pleasant surprise to find an ev charger available for use by customers

a hotel that promotes itself as a child friendly destination, they should have offered basic laundry facilities

we had an amazing stay, using the excellent spa facilities, lovely restaurants and bar and also the activities

breakfast room service yesterday was 30 minutes late and the waiter on the phone was rude about the delay as

lots to do and great for the kids

bar and lounge area lovely private seating areas

of room service after 9

peaceful garden, plenty of parking

plenty of free car parking, pleasant staff and a comfy bed with wifi i'll stay there again

is free wifi, an excellent breakfast and there is a wide choice of meals in the evening

rooms were excellent plenty of parking

having the laundry done and a delicious evening meal.

spotlessly clean. very friendly. easy parking. nothing too much trouble

easy to find. off street parking. the warm welcome. a very clean and well laid out room.

plenty parking, recommend you stay here if in the area

breakfast was amazing service was beyond amazing. location was perfect with free parking

pool was heated, even on the hottest summer day

spa & gym that was included in the price was very good, staff were very friendly which was nice

it was nice to have the swimming pool etc for something to do in the hotel

the property was clean and a lot to do even for kids

went above and beyond for facilities for the kids and ensuring there was a cot and playroom and cutlery at

room was next to laundry so got the hum of washing machines all night

room was dirty, both the laundry and crockery

perfect to stay before playing at ampfield golf club, just 1 mile away

good sized room and bathroom. great bar and restaurant

once but we loved our meal and the staff were great in bending the last orders for the kitchen