i asked for them, only to be brought dirty laundry

no dedicated service lift for the laundry/cleaning staff

parking, wifi was down

difficult at this time to be fair under present circumstances due to covid 19 no room service, soap dispenser

loved the generous breakfast options too

bedroom and a makeshift wardrobe just a rail very small room wouldn t stay again piles of dirty laundry left

laundry trolleys blocking signage for disabled parking

tasty buffet style breakfast with lots of options

the 24/7 room service number constantly stated that no one was available to take the call we went to use

for us, with 2 small kids, been the best choice

ev charger temperamental but worked eventually

service for taking drinks orders would have been nice, but only a small bar so not a big

from the restaurant, the cocktail bar, room service,the attentiveness from the staff

com) which apparently can’t charge for full expenses and half board option does not include kids meal at dinner

wifi didn't work in room, however, was moved to another one where it did work

) not exactly an environment to relax in and pool full of kids screaming and splashing - spa area should be

i would also recommend to set up the hours for families with the kids and adults only use of the spa separately

the swimming pool, also had a kids paddling pool next to it, was great for my 2 year old

is no room service, so guests need to go to the restaurant, bar, or reception for anything they need

clean rooms friendly staff welcoming and pet friendly

open and rotten, mould in shower in hallway on way up to look at room met with 10 big bags of laundry not very

rubbish and dirty laundry outside the front of hotel without any fencing or hoarding/ coverage for this

breakfast was a bit

we ordered room service on the first night and the quality of the food was great

it was reasonable to stay there and they had an indian room service menu

was also woken up at 06:15 one morning by a delivery (roll cages of something - laundry

it would help to have more places to hang swimming costumes, and on-site laundry

when we checked in at about 4pm there was still bundles of laundry outside bedrooms in the corridors and no

also liked it was pet friendly and had it's own car park

i have a pet and have no cleaning products and asking them to clean my room just sounds wrong , it shouldn

was given a room next to staff laundry on the first floor and they started spin drying at 7:30am

the 15 parking per car per night is rather expensive.

in the bedrooms just an old dusty dirty fan, understaffed, staff weren t very accommodating, no room service

very quick room service

co but if we had booked direct for the same price we would have received free parking and free breakfast we

they should have a word with the laundry service who do the towels

the pool is a great resource and was widely available mid-week

lovely old fashioned interior, relaxing spa area, in heart of bournemouth

now closes at 10pm instead of 11pm and there is now no overnight room service for refreshments

good wifi connection, perfect location

not until after 4pm one day, we we're cold and wet so told them to leave it, lots of cleaning and laundry items

hotel with great facilities and the room was comfortable (terrible view of crates of laundry though)

laundry bags all over the place which is not the best view, in the morning to much noise night as

dirty laundry left in corridors

modern bathroom facilities and clean though it was ground floor adjacent to building services & laundry facility

15 per day to park opposite (which will now be 20 in april) and had a tiny room next to the laundry without

for the 3 nights lift broken swimming pool out of order incompetent lobby staff rubbish and dirty laundry left

great location, great facilities in the hotel (pool, gym, sauna, steam room, jacuzzi, beautiful garden,

gym

could only have free wifi for 20mins - not that great after all parking fee was ridiculous too

the pool and staff

no wifi in rooms unless paying extra but we would expect at 230

the outside pool was great and thoroughly enjoyed by all

no free water room service charge not a good view from my room side

modern, comfortable bar area

my daughter particularly liked george one of the staff who did the breakfast, she thought he was brilliant

bar overlooking the sea

i don t believe the bar was open at all during our stay, the pool was closed but we couldn t find use the

the parking at this hotel was expensive 20 a day, breakfast was expensive @ 14

the shower almost burned me the wifi did not work

up to the flat roof making it a security risk if you want to leave the windows open and also the laundry is

our sleep was also interrupted by noise from laundry machinery throughout the night

os above a kitchen or laundry ) otherwise everything else was very good

glass all over the decking out side we’re there was kids by the pool

48 parking, room service not turning up

room right next door to kitchen and laundry room as well as communal toilet

smell of urine in the bathroom room location (window view of the hotel kitchen/laundry rooms) no fault of the

noise of the kids who have swimming lessons in the pool a good part of the time it's open

we couldn't sit in the bar and enjoy our evening as there was a huge party of golfers who were extremely loud

the gym and female changing room at suncliff needs a massive improvement, most gym machines were out of

expensive drinks in bar so did not use this facility

the spa bath and the decor!!

major but parking wasn t very clear

the wifi worked well too

easy free parking and self check in and out

room service for drink was poor and was sent from pillar to post to get an answer if how it worked

minor criticism but the room had a connecting door and i am not liking this and just my pet hate and the room

pool is nice although it did get busy with kids and it’s not the biggest of pools

would have liked longer swimming times for kids

pool is nice although it did get busy with kids and it s not the biggest of pools

so just wanted anyone else to know what to expect so your aware you will share with the kids

room could have been a bit bigger or 2 of the kids beds should have been separate from adults

so just wanted anyone else to know what to expect so your aware you will share with the kids

kitchen vents directly outside windows let in cooking smells/fats into the room & noise from fans

reception who checked me in quickly and gave me a summary of the relevant information (breakfast wifi etc) as

i sent some stuff for laundry but it wasn t washed.

laundry trolleys we re trundled past our ground floor bedroom window at 4.28 in the morning.

sometimes hotel laundry can smell a little musky

was good very quiet at night staff never bothered you very clean and laundry changed regular

room was fine and breakfast good. plenty for us to choose.

enough hot breakfast available, ran out of milk in the evening and morning

there was no room service and would of liked a bath

wifi worked ok

was fab plenty of choice for everyone especially for kids

bit pricey for bar drinks

wasn't clean and our view looked onto cages of dirty laundry and a dirty mattress

were in room 198 omg laundry deliveries etc next to out window early morning and late at night hotel needs update

needs a deep clean as smelt like dirty laundry

had the view of laundry cleaners, fan was broken and super loud all night, despite the fan being on i could

room just by internal and external hotel laundry storage with trolleys drugged down up and down not allowing

couldn t get any signal in my room and also when arrived there was laundry left outside my room and rubbish

we arrived to the previous night laundry for what seemed like all the rooms, all over the floor by the main

had to wake up before 6 am daily due to noisy laundry collection lorry and early fire alarm set off on one

pets are allowed to stay in rooms

swimming pool was great

laundry van also loading/unloaded directly outside our room at 7am - no attempt to be quiet or

noise outside my room from the laundry collection twice a day

everyday there was something blocking our way to the lift, bin bags with laundry in the lift and corridor and

pallets of laundry being dragged under my window at 7am on a saturday

routes whichever suits and there is a very handy taxi service app in bournemouth which is also pet friendly

room size, location, kitchenette, helpful and friendly staff, flexibility, pet friendly.

the single bed wasn't suitable for a pet to sleep on, very uncomfortable

the hotel as it was close to the harbour and we had a ferry to catch in the morning and it was pet friendly for

chinine, the owner, is charm personified and even does your laundry for a very low price, the kitchen is very

rooms, staff, great place to stay, with extra thoughtful touches like fridges in all rooms and kitchen to use

communal kitchen has a fridge/freezer

), the shower didn’t work as it should, water was too hot and i had to rinse my kids and myself using a

wifi was good, a little temperamental but fine as it was free

a place for a mom with kids they will do everything to complicate your life they will do

the pool sauna and steam room were great

good speed and signal wifi and when we were there, no problem with the free carpark

staff were friendly, the room was very comfortable with great wifi

breakfast excellent. hotel is spotless. gin bar is great. i will definitely return.

the staff were very unhelpful and forgot to send our laundry twice

bed bedding smell of laundry detergent, king size bed not align properly, gap between two beds together

delivered to our room and could use all the facilities, including the outside pool and the gym

swimming pool was amazing perfect temperature and clean me and my little kids very happy all the staff helpful

excellent meal via room service - fresh and hot

we used the car park and were unfortunately blocked in by a laundry lorry when it was time for us to leave,

room service is gorgeous

bedroom, outdoor pool, spa & indoor pool, gym were all excellent

both pools are excellent great stuff for kids and my dog loved it too

kayaks, paddle boards and bikes all available to use along with a lovely heated pool , cinema and gym

spa area was nice (but old)

froendly spacious great location reasonable bar prices clean

bar does not serve coffee after 10

particularly liked the front entrance, bar and lounge one side and another lounge area on the other

the bar menu for lunch was nice

there are few important facilities nearby such as public laundry, restaurants, etc

liked how friendly the hotel was, and the staff, the pool and spa tub was nice touch

the parking place near entrance

several times - its great value for money, the staff are very friendly and the location and parking is great

were just staying over night but needed some where to stay with on site parking , breakfast and resonaal price

no bar or dining area as shown in pictures, dining room full of hotel laundry and locked

the room my friends and their kids stayed in did not have a tv.

free wifi not of good strength.

not working properly shower door didn t close wires hanging from the tv & hairdryer on to kids bed very

at the reception was very nice , friendly he give us some information what we should visit with kids

bags of laundry outside our room from 2-30, when we got there until the next day

small lift (but i do not like any lifts!)no wifi access on 3rd floor.

parking limited but did manage to get off road so happy in the end

cheap, with early check in.

extremely kind staff; close to the beach and centre of town but on a lovely quiet road and free parking

messy - hallways to the room always cluttered with dirty laundry, open doors to store rooms where you could

next to laundry cupboards staff very noisiy in mornings even with do not disturb sign on door as we were

comfortable & clean with excellent gym/pool and close to beach. staff very friendly and helpful

my kids were so excited to have a bunkbed in the room

spa facilities could do with an update but it was the only hotel we could find with these and they

with a makeover , shower drainage a little poor and room too hot , prssumlbley with being next to laundry room

great value for money. room adequate although overlooking the laundry. breakfast lovely.

room moved to not clean and looked out over heating vents and laundry bins

rooms,food and pool

on website very good value for money room was big, clean and tidy staff very friendly and helpful pool was great

) there is also plenty of street parking

small tv and wifi

location was great. wifi was great.

there was a tv, free wifi and after a long day/ night walking around bournemouth seeing the sights and the

there is not any bar or cafes to go close by, which is not quite good the point of telling me in that day

2nd room was really poor quality, round the back by the laundry smelt bad poor quality wholes in doors paint

what we got was a lodge outside the hotel right next to the laundry room, we had to pass cages of dirty linen

lovely room lovely view spa was just what i needed

the wifi was good, the bed was comfortable and the kitchen was well equipped

smell from kitchen coming through to room on first floor...

parking charges if you don't book direct with the hotel and charge for room upgrade if rooms

temperature was perfect but kids came in shouting and messing about in pool

also, the reception should provide wifi details without having to

room service fast and efficient

) the significant, in fact the only, exception for us, was difficulty in access to the pool and gym

lovely location and easy to get to. food was brilliant and breakfast was very good to.

it s easy to find, there s a good amount of parking, and everything is easily accessible

i want to thank everyone, including the restaurant staff, bar staff, and the chef

kitchen with everything including dishwasher, coffee machine and milk in the fridge

cooked breakfast under done

whilst at breakfast the laundry staff went into the room and replaced water and took away the soap this was an

the bed

the dining room and bar are nicely appointed and beautifully decorated

parking was a little bit of a problem initially but it was a saturday and there was both a wedding

central location in the town excellent clean and comfortable room nice bar area

gave us a room right next to laundry so you could hear machines

on sunday morning at 7am was when the laundry wagon arrived below our window and many noisy crates were pushed

disappointed that there was no room service

from the coffee machines were too close to the juice machine, more of a safety aspect , as young kids were

was no fridge in the room and no water bottles provided with room service