apartment, they could end up with strangers in the adjacent bedroom and the living room and kitchen is a common

the kitchen needed a few things like towels for drying dishes and an oven.

nice swimming pool, good beds and equipped shared kitchen

kitchen / living room is shared with other people.

nice swimming pool, good beds and equipped shared kitchen

there is a laundry service, but that is a same day turn around if you submit items before 9am

they were also very helpful with the laundry service

parking free comfortable room

food - had dinner the previous night and breakfast in the am

the breakfast was a little poor, could have had more options to eat

we also had our laundry done for us as a delightful treat rather than having to wash it ourselves in sink

even did our laundry

very nice welcome. beautiful renovated winery. very nice breakfast and very friendly people.

and also prepared a very early breakfast to allow me to leave

breakfast and dinner were excellent, taking care of all the details

no parking was available.

comfort, room size, full buffet breakfast.

needs more hot dishes for breakfast. wi-fi often does not working

good parking

refurbished rooms. super clean. comfy room. decent breakfast. plenty of parking onsite.

very easy to get access to wifi

breakfast great quality with lots of choice

there is no reserved car parking. had to struggle for car park.

wifi did not work well most of the time, and during the last night and morning was not available at

comfy, big, helpfully staff,clean, breakfast included,secure rooms.

i slept like a baby in this comfy bed :-) breakfast was incredibly good, you have a choice of virtually everything

besides that, i slept like a baby in the comfortable beds and woke to have a delicious breakfast - eggs, pastries

host was very friendly and funny, and the breakfast really was amazing

the breakfast was wonderful and the communal areas were so comfortable and cozy

the breakfast was amazing and the host is absolutely friendly and helpful

there weren't enough towels to use in the swimming pool, and the excuse given was that the laundry person was

bed x welcoming staff x pool open until 8pm x great variety for breakfast x we got an uber (cost 5 euro) to

limited bar food menu

spotless, great room service new towels everyday

nice clean room good room service and friendly staff

i loved the pool and the chickens (not to worry, there are no chickens in the pool)

has horses and small poneys that the kids just loved to feed them

was a helpful receptionist/manager who explained the bar and restaurant weren't open either (we visited in march

the kitchen was superbly equipped with utensils, spacious and spotless, and the beds very comfortable

enjoyed a good supper & breakfast

(we asked for laundry, parking, restaurant etc) super large and

really a negative point but it would help to have wifi password in the room somewhere, maybe we’ve missed it

snacks and bar are available 24 hours. the tea facilities are provided in the room.

no running hot water in the bathroom only one staff member to run everything, bar included

wasn't great value for money and the room service food not great, microwaved possibly

arrogant staff who can't explain why the hotel doesn't have a laundry room, they just say that we don't have

they said they have laundry and dryer with additional charge

was dirty, toilet had tiles hanging off , toilet door lock broken, beds not done over 2days no laundry changed

website is misleading - no airport shuttle, no room service, 5 food items on their menu available but it's pre

slow wifi

shuttle dropped me at and should have been one

extra money for room service that sort of did not sort of exist

was perfect room great, spotlessly clean throughout, staff were awesome and the free airport shuttle an added

the shuttle bus service was spot on

hotel bar and lovely food in the restaurant

it was clean, wifi connection was good, the staff very friendly and breakfast was superb.

free wifi, staff really friendly and helpful

good breakfast included in the stay. close to the airport and has a shuttle.

friendly and helpful staff. nearness to the airport. great breakfast!!

the room was clean great lighting'the bar in the lobby was nice beer was cold

secondly, i left my laundry in the bag in front of the hotel door with the laundry document properly filled up

the girl bringing back laundry noticed that my robe was too small

also the breakfast and room service food, were very tasty with a touch of high-end cuisine

rooftop bar did not serve snacks

beautiful hotel in a beautiful location. love their spa and pool area- their staff is amazing.

no supply of iron board and limited laundry time slots

no basic amenities such as iron and iron board (staff said they only had laundry service, which was very

your only option is to use their laundry service which also takes

to iron your clothes you need to send them to their laundry service for a fee

réception staff were not particularly friendly no iron available, there is a (quite expensive) laundry and

were really looking forward to use there gym but the lobby and gym were being renovated

was no tv, poor (but free) wifi, empty frig when there was supposed to be a stocked mini-frig

very expensive basic rooms and the gym did not work.

i have to mention separatley the excelleent breakfast with fresh orange machine for pure juice, nice coffee,

lovely breakfast with civilised hours right up to midday if you wanted a lie-in

i’m used to unscented laundry soap

charges for laundry were unbelievable - we were charged $100 for 4 days worth of clothing for 2 adults

near the mall and oceanario is great for family with kids, breakfast was good, not excellent though

the bar and the restaurant are pleasant and for a fair price

lima allowed an amazing set up for the perfect night plus he went above and beyond by giving us late check out

we had a very noisy room with a baby (we assume the laundry facility was next to our room).

unfortunately the spa was not available to use.

this hotel - nice pool, clean and comfortable rooms, excellent staff, very convenient for lisboa orient train

the rooftop bar is nice but if you want some traditional portuguese food make your way tjbtbe lounge and you

the pool/spa area wasn’t too inviting but we didn’t care.

great breakfast and laundry service staff were very helpful.

more veggies for breakfast :) they did not have any irons - so we had to use staff laundry room

didn’t seem to be any room service dining.

kids sit down while i check us in

got a free upgrade this time and the stay was great as always, i love the bar and the bartender who is very

the outside laundry company who fail to follow instructions

if not in the city, it still had plenty of facilities close by like shopping mall, restaurant, laundry etc

to ask 3 times for laundry service because they forgot it, towels and bathrobe were bad because they had a lot

from the bar at floor 0) - snacks can be ordered even to the rooftop pool - cozy gym + sauna - pool is open

rooftop pool and bar was great with lovely views of area

laundry service is a joke

river, attention to details (brushtooth, comb, body lotion), polite and helpful staff, excellent breakfast

super helpful staff. helped us with early check in.

breakfast was amazing

ev charger cannot be used by a foreign traveler, as it needs a local gas station card that foreigns

the breakfast the coffee and tea machine could you not have a thermal jug of coffee and tea.

breakfast excellent

was comfy, parking was free and very big, staff were nice

very clean, comfy beds and good continental breakfast

the breakfast is healthy and plentiful

laundry service is not working

room next door was a laundry at 0730 it start to vibrate for 15 minutes walking me up and i was hoping to sleepin

(last time we had a room above- i guess it was the cleaning/laundry department or whatever space-so there was

staff were friendly, and i was offered a late check out 4pm

the bar area and restaurant were excellent - very comfortable, plenty of room, and *very* good food --

hotel management shoud inform laundry services to discard overworn linen

there is free car parking outside

no wifi in room no water in room no coffee maker in room

small snacks at the bar such as nuts and chips, noisy due to the sports kids that also stayed at the

and guess what, it is a pet-friendly hotel

reasons); tiny rooms, a terrace that overlooked the back of apartments where residents hung their laundry

breakfast, swimming pool, the room and all staff ud83dudc4cud83cudffb

breakfast, swimming pool, the room and all staff ud83dudc4cud83cudffb

didnt have any place to kids for play

when i was waiting up in the lobby for a family member to arrive i discovered that the hotel “bar” was not

not possible to borrow iron, only chargeable laundry service, poor breakfast

plenty of establishments nearby for your needs, including supermarkets, self-service laundry, restaurants, and

gym was very minimal

there should be a better system of locking the room door - especially for those with kids

the staff in the bar area and the staffs in the restaurant was very friendly and attentive

10th floor is a little mustier, and perhaps shared space with laundry facilities

the hotel could provide kettle in the room as i missed that which other hotels have and as well laundry

large room, good beds, quiet, great room service.

the room was spacious and the sofa bed setup for the kids was good

wifi was not good in room

comfortable, clean and quiet rooms. close to a supermarket, metro station and a laundry shop

us after one night after we complained but to put paying guest in a room located next to the laundry room isn�

no coffee maker, no pool, and location is 25-30 minute from tourist area

lovely staff. pet friendly.

despite having good equipments, the gym is very small.

close proximity to metro, laundry and supermarkets

our biggest thanks to ms mara (she works at the laundry room) and the housekeeping team, they all had a big

they didn't explain how the laundry service works

there is a plaza just few shops away and has a supermarket, hairdresser, laundry and some juice/coffee shops

we used the laundry service, we are very pleased with it

supermarket, bank branches (atm), fresh produce shop and laundry next to the hotel

noisy in the day times and also we could hear the laundry machine in use at night time

the neighborhood had a grocery store, pharmacy, coin laundry all in the block

steps from metro, close to grocery, laundry,restaurants

the room was closed to the laundry or something that was always to much noise

the hotel has laundry services that you can pay to have your clothes ironed

telephone in the room was not working so room service or asking anything at the reception was out of the question

the mini bar was totally empty and would expect more attention to small things like these in a four star

wifi has good speed

the bar was dead no atmosphere at all

lots of restaurants close by, as well as laundry and convenience stores

laundry service was very efficient

were still cleaning the neighboring bedrooms when we checked in so it was like walking into a laundry

the laundry and towels were new and clean. the room was clean.

wifi was good, however sometimes unrealisable and had to reconnect everytime you reentered the

good gym, but there could have been more free weights. great location.

room service but arrived after a long wait and food was not warm

the breakfast is nice and a good selection of food is available

good location, free parking, excellent breakfast & friendly staff - perfect place!

wifi went down and as portugal were playing in the world cup it took a day to fix

please have a laundry service. i had to wash my clothes in the shower booth.

the airport and to the city within walking distance you can find coffee shops, restaurants, self laundry and

there's room service for 24hr with good quality of food

no mini bar at the room.

noise from the roof terrace bar which was directly above us, but this wasn’t too late at night

one is requested to send clothes in to the laundry for ironing

laundry

the laundry service was very good and cheap

noises all the night, wash room get flooded as soon take shower and it doesn’t dry up until room service come

comfy bed, bath, good wifi

it's nice to have someone on reception these days. check in was quick and easy parking outside.

the wifi didn’t work

there was street parking

room was nice, large double bed and still enough room for two beds for our kids

parking is possible

stuff,helped me with laundry quickly even if it was after 5pm

iron not available in room although hotel has paid laundry facility

location, efficient check in, flexible with late check out

amazing value for price, location perfect, wifi works perfectly

the family room was large and had two separate beds for kids

the hotel laundry was too expensive(lisbon was our 1/2 point laundry) but they helped us find a nice, clean

instead you had to fill in a form for the laundry service to do this on your behalf at a cost per item, which

left my laundry to be collected for 2 consecutive days my request was simply ignored even after filling out

wifi connection rather weak.

specially i liked how clean and good smell was in the toilets ud83dudebb ud83dude05) swimming pool is nice if

the laundry service was expensive for what we had better off going to a laundry matt near by

strange part is if we gave something in laundry then we need to go to reception for picking it

forcing guests to use laundry service just for ironing is not pleasant at all

laundry of

i had to ask for complementaries, pool was great but maybe slightly small for families with kids

also: we were charged laundry by mistake and had to get a refund

consider paid wifi in the room at such a prestigious hotel rather scandaleous

mini bar empty in the room check in 4pm

excellent location. lovely and helpful staff. wonderful food. gym & pool available!

the front disk staff, the location and the view the breakfast buffet

laundry was expensive

i liked that the room service was always accommodating jet lag :) they also gave us extra pillows by request

they offer nice touches for guests and have a gym and parking on-site

the breakfast was great

gym was adequate with the dumbbells; however, only the treadmills and rowing machine worked

during a night is free (19:00 - 09:00); - beds were way too soft for most of our family (except kids); - breakfasts

an issue of health & safety with my young grandkids

nice place. good wifi, clean rooms, nice lobby.

gym was terrible: not enough equipment (no weight-lifting possible) and tucked away in an odd place

staff era muito simpático, fomos muito bem recebidos, camas confortáveis e o bar tens uns cocktails muito bons

i'm from the hotel business also and know that sometimes housekeeping staff smokes near the laundry and bed

very clean, modern and hot tea maker. in the room. nice bar too.

restaurant was closed and no room service

convenient location, large rooms, good breakfast. fast wifi.

the bar served great drinks, we didn't wait long and prices were reasonable

perfect except the laundry it’s too match

nice staff, nice location, good breakfast, nice and clean room

the rooms were basic, and the top pool was a kids attraction

staff were very nice, geniuely very helpful, very well accomodating for kids

is a huge room with two double beds, a lovely roof pool, and excellent room service

*wifi a little slow at times

breakfast had everything you needed

wifi networks

excellent breakfast, spectacular staff and location is easy to find

we arrived very late for our one night stay and the hotel offered a late check out the next day

the room and the breakfast and friendliness of staff

breakfast was good...no complaints.

never saw a bar person or a waiter, very dull, no lighting on

guest leaves, and cleaned again when new guest arrives - just so they can see that is cleaned parking lot in

access, parking, clean, easy checkin and out

wifi is very weak whenever you go even tho at the reception area.

did not like the location there is no room service, the hotel looks outdated and

wifi was extremely slow

the wifi service was poor and we needed to leave our room to connect to it.

although staff readily supplied a jug at the bar but we had to ask each day

even though i emailed beforehand saying i was vegan, there was no real vegan options for breakfast, so that

helpful staff and delicious restaurant and breakfast. was modern, clean and had a lift.

breakfast was delicious with an assortment of breads, juice, eggs, bacon, and coffee choices

room, the staff, the breakfast, dinner in the restaurant, the lift, the roof terrace, everything basically except

lovely breakfast, perfect location

not worth getting the breakfast pack (covid restrictions) - there is the excellent cafe belaria on the corner

a large room with air conditioning and a balcony, very clean. a really fabulous breakfast

think that the breakfast could have a little bit more variety and to fix the bed wooden supports cause every

location air conditioning parking

very nice hotel and stuff. we got breakfast even before it officially opened.

cleaned every day, fresh towels daily, cleaned up after our toddler made a mess, even did her laundry for free

staff at reception, the privacy, close to public transportation and restaurants and markets, laundry,

laundry

we did the laundry service and it was great.

its location is very convenient, and the breakfast, which was included in the price, was delicious

we requested, from hot water for coffe to electricity adapter, they do everything here- laundry as well, i will

the wifi worked well

room was clean and bed and pillows were comfortable and wifi worked well and it was centrally located

excellent wifi connection

sometimes the wifi was not working very

they charged me an exorbitant amount of money for laundry when they never mentioned it before hand

to pay for services in advance, like laundry and car park

i’d suggest they used a trolley to deliver room service

wifi working well

the size of the pool - it too small.

a small refrigerator in the rooms would be great and a self service laundry would be amazing.

the only things i would add are vending for drinks and snacks and laundry for the guests to use

wifi is strong and fast enough for a quick work and to stream netflix and youtube

we did not have wifi for our entire stay

early check in was not a problem

laundry service was expensive

helpful staff, spacious room, free of charge bottle of water, snacks and fruits in the room, fast wifi, comfortable

roof terrace and pool is lovely

pool is smaller in real life than it looks

hotel was really nice for 3*. it looks luxurious and it has a pool on the roof.

good location 24 check in great value good european breakfast has laundry

an unpleasant smell in the room, maybe because it was on the eighth floor, the same one where the laundry is

there is a living room for guests and a laundry available

when i requested an iron, the laundry staff came and picked up my clothes to press it themselves

the laundry service was not available in the afternoon

location (close to the metro, laundry services and supermarkets), the room facilities (the availability of a

got a complicated bathtub-box after the first night i got a room for disabled people above the laundry/kitchen

no laundry service, noisy rooms, ac not working

upload wifi speed

was good, close to arroios metro good wifi ac/ heater in the room plenty of towels hot water with good pressure

they could serve a better breakfast.

room service didn’t deliver! go out instead; plenty of choice in area.

rooms were spotless,breakfast was great and staff couldn't do enough for you

not all food on the room service menu was available when we tried to order

breakfast can be better.

they also provided a great room service and a gluten-free breakfast every morning

nice hotel with many services (room service, mini-bar, shuttles, etc

i had my birthday during our stay and i accidentally mentioned about it at the bar when having our welcome

restaurant,bars , coffee shops and a mall a walking distance

perfect location, comfortable facilities, relaxing bar and great staff

166 euro for laundry that cost 60 euro, they left the laundry receipt on by mistake

also there was a self service laundry nearby

comfortable & highly tech rooms, useful services (24h pool & gym), amazing bar & restaurant and great location

clean, brilliant location on the metro line, comfy beds, fast wifi, lovely wellness on the last floor with a

the 24 hour pool was perfect for kids.

we also wanted to get our laundry done so we found a pick up and drop off service and the reception didn’t

window overlook other people's apartment and hanging laundry

breakfast is quite good too and there was a laundry shop right next to the hotel, very convenient

- breakfast: wide variety of breads, sweets, fruits - clean room - gym

since we had an early flight and couldn't attend breakfast, they thoughtfully prepared a breakfast-to-go bag

walking distance to the mall, many restaurants and cafe as well as laundry shop

we also had a delay with the laundry service and had to ask about our clothes multiple times, always faced with

everything is in the details: the gym with technogym equipment, clarins products in the bathrooms, the relaxation

then they gave little goody bags for kids in the room

the wifi sucked at first, but we figured that you can simply connect to the tv wifi (select