we also were able to use the laundry service

i wish they had laundry service

has everything i needed within the rooms location including ice vending laundry and so on

only issue i had was my room is next to the hotel laundry room so when they wash their stuff my whole room

we loved the balcony, location, pool, and fireplace

complimentary laundry on site

we loved the frr laundry services

they also have a laundry room available for free, you just need to provide your own detergent, with tumble

they even have guest laundry which is complimentary

have free laundry also provided with detergent

we were able to do a quick load of laundry while enjoying a nice breakfast of eggs, bacon, and french toast

on-site laundry room so we could wash some clothes

the service its excellent........ and that we can do free laundry was amazing

laundry facility (you need your own laundry detergent)

self service laundry was helpful to enable me to wash all

loved the convenience of laundry room on our same floor

i checked in my first night, the hotel was not full, yet the front desk person put me over the laundry room and

the indoor pool water needs to be heated higher than what it is it's way too cold

the pool was well used for therapeutic swims

the swimming pool wasn't open.

no laundry. restaurant very expensive

pool closed

some of the in-house gym equipment didn't work (treadmill)

room was spotless! early check in.

pool is no longer open

and we got stuck in a room by the hotels laundry room

who gave me coins for laundry was very friendly

there is an italian restaurant right across the parking lot that we enjoyed

ample parking

clean quiet comfortable. wifi decent, like that coffee available all day long.

noise from laundry, other guests,next to gym, room 110. avoid.

it had a guest laundry, which was useful

the bed was extremely comfortable! nice and quiet, parking lot clean

room was missing a few items (spa tub stopper; coffee grounds basket)

easy parking

throughout and the area around my room 133 permanently strewn with housekeeping carts and dirty laundry trolleys

our room was right by the laundry and it was very noisy

124 is in between the laundry room and a staff lounge or something

of the river from the room restaurant/bar on the property complimentary breakfast laundry

laundry on site was an excellent surprise also

it had a kitchen and price was very affordable , pet friendly, laundry room.

laundry room

hotel laundry room visible behind reception

location free parking stovetop for cooking and a laundry room coffee maker avl. upon request

at the front desk was very rude in informing us she didn t have any because she was doing laundry

staff on reception friendly, laundry, roaring fire and shuttle. breakfast decent too.

the breakfast was good and unexpectedly there was laundry facilities available

variety breakfast, pool, laundry, shuttle to t, helpful front desk, next to boston bowl, clean room, free

quiet great laundry facility

laundry room available and washer use comes with detergent

no on-site laundry.

otherwise a great hotel with an indoor pool and an outdoor area where kids could run around

that we eliminate room service, and they would contribute $5 a day to some charity

comfortable beds, free parking

lot's of parking space

no complimentry breakfast, no laundry on site

got new sheets delivered in a dirty laundry basket

i asked for more towels & shower gel but they were waiting on the laundry to arrive so they gave me extra soap

dirty laundry left for hours by the lifts

and no amenity like gym

everything that happens on the floor above, the smell in the rooms is not pleasant at all, the laundry room is

laundry service,, no room safe, no bar for food and drink in the evening, having to pay for water

great front desk laundry. coff3e is too strong

the facilities were great - yard games, pool, grill, fire pit (with fixings for s'mores)

the kitchen although small was functional and stocked well with basic kitchen equipment

there is a guest laundry room

bed, plenty of parking, next door to widowmaker brewing if you re going to an event there

free parking

parking was close

fire alarm during breakfast. it was scared.

laundry service was not available

location to airport laundry on site free parking easy to find

my son had some clean wet clothes he wanted to dry but the laundry facilities were

the breakfast is nice! laundry and pool are also easy to access!

the convenience of having a laundry room and a small gym is the icing on the cake.?

there was a guest laundry on our floor - i assume there was one on each floor

laundry room is convenient, fast and easy to use

lovely view from room of the harbour. great helpful staff. indoor pool and self laundry.

clean had laundry facilities was within walking distance to the cruise port

since we stayed for a long time, we did our laundry there

comfortable and clean rooms. has self-service laundry room.

they had a laundry room option, where you could wash your clothes by your own

nice and clean! staff was friendly and the pool wasn t crowded

gym was maintained

great gym, pool available for guests

some floors smell (the carpets), the laundry amenity didn't work the entire stay i was there and it'll stayed

i really love that they have on site laundry and a nice gym to do a quick workout

the laundry room with free washers and dryers, tv , large folding table, and free coffee is wonderful

free laundry full size refrigerator and small

the laundry facilities were wonderful

room service and the coffee was ala carte it should have come with the breakfast for 19

short staffed at the bar. also, would like the bar to have more consistent hours- open earlier.

room service

we also like that the restaurant serves dinner til 10 and the bar serves until midnight, this is a wonderful

great gym and pool

the self-administered laundry room was very useful with 8 dollars each for a wash and dry

loved the roof terrace with great views, plus laundry facilities and gym on floor 12

the amenities are more than i could've asked for for a short stay (laundry room, well-equipped gym, outdoor

we used the laundry facility for a mid-trip wash (although expensive 8$ for 1 wash and dry)

the food was fresh and the kitchen and dining area was very clean

no laundry facility in the hotel.

had dinner in the resteraunt in the hotel and had breakfast delivered to our room in the morning

staff was super friendly, the room service was excellent

starbucks was just off the lobby, that had a great restaurant on site and a nice gym

gym and swimming pool were very nice

was that the first thing we saw when we opened the door to our room was the pile of dirty laundry on the floor

the cleaning staff left their laundry and cleaning carts in the hallway overnight

no microwave or refrigerator in room and no laundryroom

perhaps a water cooler in lobby outdoor pool not just sport on television in restaurant

the pool and gym facilities as well as the different options for breakfast

no laundry on site.

this hotel offered lots of extras like breakfast and starbucks, which made our stay easier with kids

the pool area was large and clean, and hot tub was 104

pool overcrowded with kids.

this hotel offered lots of extras like breakfast and starbucks, which made our stay easier with kids

clean and modern and laundry!!

dry cleaning ridiculous but laundry facilities are on site

i loved the location, the hotel facilities and access it gym, laundry and pool

gym, pool and laundry room all very good

bad sound insulation, only one charging port near the bed, no laundry pods sell in machine

very nice to have laundry facilities

other accommodations such as gym, indoor pool and laundry also very nice spaces if needed or desired to use

also, i used one of the washing machines to do a load of laundry and it appeared that the machine didn t even

i could use the credit for my laundry bill, if allowed

are great - bikes, parking, grill in the outside space, laundry etc

it has a laundry room

there are a lot of homeless in this area parking available and cost 20 per day (not free) laundry machine is

no kettle or cups for morning tea... the laundry service was not working.

there is nothing to do with the kids

we didn't choose to upgrade our wifi speed, they force us to pay

please stock single load use drying sheets for personal laundry

the coin laundry wasn t properly working.

helpful, kind and nice a large spacious room large bath good and varied breakfast free parking, laundry and pool

nicer breakfast area than most hies large clean room nr 305, excellent shower + amenities clean laundry room

dryer in laundry was not working.

loved the laundry facilities on site and the breakfast every morning was exceptional

laundry machines need desperately servicing

the laundry as we were in a long trip

great location! spacey room love being able to do my laundry and exercise at the same time

the laundry room and exercise room were both fairly priced and had good equipment

are comfortably roomy great facilities we liked the laundry room, that was helpful for a family great location

great rooms with little kitchen. plenty of space. excellent staff. very friendly and helpful.

within walking distance as well as a trader joes grocery store if you wanted to cook in your full kitchen

spacious studio with separate living room & kitchen

second my kids were in the room with me- i have enough respect for my kids to not smoke near them

of facilities, storage and laundry

laundry service is a bit pricey.

no onsite guest laundry just a very expensive laundry service pay per item

the laundry service was very expensive and there is no laundromat for miles - an in house diy option

no room service

the laundry service is convenient

proximity to the t station for the subway and there was a laundry room.

call the hotel first upon arrival at the airport to then get an idea of where to join the hotel shuttle, which

and very comfy, with a small kitchen, big desk, and spacious living room

hotel staff were very helpful and courteous, and airport shuttle service was very good - came in good time to

hotel with all facilities necessary including a self-service laundry

other facilities included guest laundry, pool, gym and restaurant, which is helpful as the location is not

happened both times i went to use the laundry facilities so it was a minor

didn't use but customer laundry center and business center looked great

shuttle is convenience. having microwave, food from hotel shop, laundry machine

the gym is clean and the laundry is installed, which may have been helpful during our stay.

laundry facilities; ability to get food until 9

like doing bit if laundry after a long trip and having to battle housekeeping using guest laundry

the location for me new hotel liked gym laundry breakfast was good also

target across the street made it easy to grab essentials complimentary laundry facility, breakfast offerings

fairly decent with free laundry services available.

great amenities, free guest laundry facility with complimentary laundry soap

laundry service is a surprise

complimentary laundry service is a great feature and the hot breakfast was great

new with free laundry room

some residents couldn t do laundry

well appointed laundry room

hours bar & restaurant open no room service

and the wifi was not

i think our room was over the kitchen bc it was very noisy around 5:30am

& spa personnel and hotel personnel who maintained cleanliness of rooms were every so kind and

the spa facilities were amazing!

pool, gym, room

the spa was also a great place to workout, relax and unwind

wifi doesn't automatically connect

hallways seemed to always have bags of trash and laundry in them.

boston old/new city, right on the bay however the bed smelled not clean/fresh wander if they do laundry between

no plastic bag to use for dirty laundry

window from bedroom into bathroom was very weird room service was excessively expensive

breakfast was delicious

north end, plentiful breakfast buffet including fabulous hot pastries, very helpful staff, handy laundry

it was nice having laundry facilities on the premise

laundry facilities a big bonus

the 'made to order' breakfast was so delicious

complementary wine and water and the breakfast was great

liked that the hotel provided washers and dryers for self-service laundry

while i appreciated that the hotel provided washers and dryers for self-service laundry, i was a bit put-out

great location, fantastic guest laundry room, nice sized rooms.

too many little kids in the pool.

bar - which is well located, seemed to have little variety in the way of ciders and beers

my paperwork stated the hotel had a laundry which i was counting on and there was no laundry.

laundry facilities or services available

no laundry facilities. a lot of garbage on the streets in the neighborhood.

he was great with kids too

and the best gym i've ever seen in a hotel, loved it

(laundry smell seemed to have been pumped into the room somehow) i was moved to a smaller darker

historical building everything about it was excellent facilities , staff, location, pool, and the breakfast was

really child friendly with toys upon arrival and in the pool area

room was located above the indoor pool, and it was noisy

pool area relaxing, (although jacuzzi was incredibly hot) - area well maintained and facilities

the room is really spacious and includes kitchenette. there is a gym, swimming pool and laundry

great laundry facility's

staff was helpful. good coffee and good breakfast.

used the hotel room to get ready with my bridesmaid for my wedding, they were great with early check in and late

great gym equipment and my room had everything i needed

location & room, staff were friendly & helpful, laundry facility

observation deck, free laundry

amenities and facilities complimentary laundry historical building cleanliness and comfort i would give 5 stars

free diy laundry need to be mentioned

the laundry room had 2-3 washers and 2-3 dryers, all of which were free to use

love that they had guest laundry available

liked the availability of free parking, the fitness center, the guest laundry, and the free shuttle to logan

the laundry facilities could do with more machines

loved the fact they have a guest laundry

very grateful to be able to use the laundry room as well

website says free laundry is included , but they did not honor it

not friendly, the family room we had was really small with pull out bed and lost two items of my laundry

cleaners tend to block one of two elevators for moving laundry

it could have laundry facility, like the club quarters in the loop - chicago, il

although the corporate website claims laundry facilities, there are none

breakfast was lack luster and one of the washing machines was out of order which made laundry a little tricky

on top of that, the internet didn't work after new years, and they had no laundry available either

no in-house laundry service

pool and the front is very beautiful the stuff was amazing they let us get in the pool the next day

had a drink at the bar and the bartendar was so nice

ability to request additional items such as laundry detergent

nothing to complain but it would be nice if there is laundry room.

no laundry service

wish room service was available and there was an incident with not getting our laundry back on time so that led

no any plastic for dirty clothes ?instead people s wanna bring /drop off laundry go outside

restaurant in hotel is sub par but bar is good.

definitely recommend this hotel, the stuff us very friendly and they were able to accommodate early check

requests were made for a refrigerator

parking, front desk, restaurant, room service were all out standing

a few days in advance for an early check in

water and coffee and snacks inckuded, perfect shower, large bed, kind personnel, quick valet anf laundry

location! early check in! comfortable and clean room!

the butter pasta for kids from ruka should have been better

free early check in, late check out, comfortable beds, free giddies in the

no room service or vending machine for a late night drink

room, sea view, convenient laundry machines; right next door to subway station for easy trips into central

went above and beyond to make us feel welcomed, shuttled from the airport and the breakfast was good

the hotel is huge with a great restaurant, a swimming pool and gym

the air filters in the gym needed replacing as did the water filters

the breakfast was hot and yummy

they only had one washer and one dryer on site for guests to do laundry

travelling across country for 2 weeks it was great to have an onsite guest coin operated laundry

bed was very comfortable the bar and restaurant were great

of room service

having to sign up for a membership in order to have access to wifi was absolute bullshit - really ruined my

bathroom,bath (tub) is past its time (painting is peeling off),showerhead with only narrow jet, laundry service

old world elegance, location, late night shop for snacks, great gym, yummy restaurant

big deal for me, but definitely something to ask about if you have difficulty with stairs, small kids or whatever

the staff were all very nice and attentive location was perfect staff brought up surprise room service for our

they accommodated my request for an early check in and were very professional, polite, and caring

we were disappointed that this property did not have a pool or spa facilities.

why pay for internet and to use pool /gym when i paid 1000s for 2 nights

location luxury gym

room service hours were unacceptable and may cause us to not stay at ritz any longer.

service at the bar was very friendly and good

to having to remind the laundry being picked up 2- 3 times

laundry service, although there's a laundromat in walking distance

the laundry service was really slow and expensive.

breakfast, rooms , gym

pet friendly

the hotel also has a laundry room and an ice machine in the basement, which helps a lot

free water, coffee and laundry were all great touches

the hotel has free laundry facilities (byo detergent) and luggage storage which was really helpful

they also have a washer and dryer enabling you to do your laundry for free

guest laundry wasn't great but was allowed to use the industrial dryers which helped out

no bar to meet our friends we visited

also breakfast is not included in prices and is very expensive

bed was comfy there were no relaxing reception areas the lifts smelt of smoke breakfast not included the trash

need a bigger gym or access to bsc next door

perhaps adding a laundry service on site would make it better

bathroom door did not close all the way, no privacy. no laundry facilities. no parking.

thank you to the staff member who helped me figure out where to do laundry nearby

there is no laundry.

we were overcharged for a laundry service but it was alright

the hotel was clean and comfortable and i appreciated the onsite laundry (getting rarer these days)

the beds were comfortable and it was great to have laundry facilities to do some washing

money for the laundry :(

though seemed to be cleaned had huge stain on it (brownish color) - it made me wonder how the laundry is being

they also have laundry facilities at reasonable

did not like the room service

look out for extra charges such as room service related to your

but if i'm to be nitpicky (for that price it seems fair) - the room service food could be improved

no coffee/tea available after 9am unless you want to sit in the restaurant or order room service

also, great gym with a beautiful pool that must have one of the most stunning views in boston

i wish there was a microwave, refrigerator & laundry service.

not sure if they have self-service laundry, it would be a perfect addition for families with kids traveling for

wish the hotel had a self laundry mat on site

were charged for laundry we didn t do

somehow we ve lost some items probably in the bed linnen laundry.

we also used the laundry facilities, which were well kept and had complimentary travel-size laundry detergent

my kids got a room with a glorious walk-in shower and i got stuck with a tub that was raised

wifi wasn t the best.

foldout couch mattress wasn t super comfortable, but my kids still seemed to sleep ok on it

way too expensive for what you get, no room service, no real restaurant

i got overcharged on my debit card for my stay. no cable. laundry room dryers don't dry clothes

room was not clean well wifi was wery have to used and is not secure smoking smell frozen

parking was 20

bit of a trek to find somewhere to eat with kids.

9:00 in the evening the wifi went down

was not cleaned, trash never emptied, coffee and breakfast bar not appetizing or appealing and wifi not acceptable

the gym was small and needs some updates

the gym was alittle small not all equipment worked

loved the easy and free wifi, and the staff was very friendly

very nice staff, clean room, gym

that it had a guest laundry room

the lobby was pretty and they have a pool, gym, and laundry on the same level

my kids love so much

especially if you are in there with loud obnoxious kids like we did

and the pool was closed

incredibly helpful in all areas of the hotel (parking, help with luggage and valet on arrival, laundry service

hallways are very tight especially when housekeeping (and their large cleaning/laundry carts )is trying to

no laundry service at the moment

no guest laundry

online deceiving, strange room layout, had to ask for towels, no washcloths, nothing in kitchenette area, 5th

the fitness room open 24hrs, the self service laundry room are plusses

laundry: you need to pay for a load of wash ($2

staff was super friendly and helpful, breakfast was good

the hotel breakfast, space, and amenities.

i like the design especially the closet and kitchen

no self laundry facilities

there is one elevator that is always packed with staff carrying cleaning equipment, food, dirty laundry, etc

staff - even the laundry team offered help

very big bed, friendly staff and the gym had a peleton.

there wasn t any parking for guests, and the gym was very small

there are no dressing rooms in the pool area, so we had to wait around our room for hotel staff before making

excellent service and wonderful breakfast .

breakfast was pre-fab

breakfast, but i still prefer the european mix of buffet and a la carte menu

breakfast was disappointing

had to share elevator with food service & laundry carts, once two carts with staff crammed in with us

there were coin operated laundry facilities on the second floor which we discovered too late

2nd floor is stocked with amenities gym, connected to shopping center, laundry room

the laundry isn t used as much on vacation, i had to and it was really dirty with mold growing on the

the laundry room was small, the gym could be a bit larger.

very close to nice part of boston (shops, park, water), subway at few steps and a well equiped gym

excellent location, gorgeous interior, fun and trendy bar. pet friendly but upscale.

crazy that we pay for wifi with city rates

oh and the breakfast at the hotel's oak restaurant is so incredible

thermostat worked well, room service friendly and efficient, facilities up to par

submitted items for laundry indicating that all items should be ironed and folded and twice the items came

decent room, decent location, laundry on location

laundry soap did not dissolve in washing machine

as a family of 5, i appreciate laundry areas for guest use (minimal additional

very expensive pet fee and parking

no coffee maker in the room. no laundry bag.

not have laundry, such an inexpensive addition that would be an excellent investment and a game-changer to

had laundry done by outside service

it was a fantastic hotel - great location and good space for a family of 5 (kids range from 8 to 13)

everything from the check-in process to room service to bar 10 to the concierge desk to the location