no laundry service available. this was important for my trip.

we drank at the bar which has a lovely atmosphere, we had good room service and breakfast buffet was excellent

pet friendly but 35 a night

free wifi wasnt great however it is free lol. overall signal in the hotel is very bad.

,our room had a view over the golf course so could see

unhelpful, i walk with 2 crutches and she saw me struggling but didn't attempt to move any of the laundry bags

room, clean, good wifi and great breakfast - would recommend for business/ pleasure

staff were great with the kids

free wifi

breakfast was plentiful and items were replenished whenever they started to run out

noise of the laundry woke us up occasionally

the pool was closed on the night. i was there apart from that it was amazing.

lovely food in restaurant and bar facilities were fab a little getaway became a gem of an escape from the norm

chose this hotel for the pool, only to find after booking that kids were only allowed in the “spa facilities

free parking, welcoming staff, comfy bed, i even used the treadmill, pool, jacuzzi and steam room

there is also public laundry right across the road

* no laundry service

the double bed was comfortable, no issues with the wifi or tv. the shower was excellent.

wifi didnt reach room, tv didn't connect to internet for features to work

staff are fantastic, little cocktail bar underneath was brilliant

it would be better to have refrigerator, hot breakfast, and laundry service.

here for a wedding at the golf club

room service was available but there isn t anywhere to eat dinner in the room

free wifi, that worked well

clean, modern rooms. comfy bed. fast room service.

un happy, couldn't book anything, used jam and marmalade pots at breakfast, dirty laundry not bagged all up

food from room service was ok. breakfast was good value for money. staff absolutely lovely.

loved the swimming and gym facilities

cute kids welcome pack, little dressing gown and slippers

really nice touch for the children with own robes, cookies and kids packs on bed

laundry trucks outside the room woke us up loading all the line, directly next to room

were placed in the room next to the laundry room there were times of the day it was very loud and i had to call

noice at 7am when the laundry van turns up and starts loading and talking loudly

noise from laundry below my room

bed very comfy, outlook cages of laundry!!

perhaps we were above kitchen or laundry room but it was at times rather unbearable

price, location, and getting laundry service.

bar prices

bar area good martina is great

drinks at the bar are crazy expensive 2 brandy and cokes cost me 11quid but other than that it was

location, really helpful staff who helped us find a laundry, comfortable rooms with huge bathroom

they blamed the laundry but with only 8 rooms carry spares

was lovely and comfy and the wifi was good

wifi connection in my room for four days despite reporting the issue

a few technical issues such as wifi and ac unit.

in the event the room was next to a laundry room where there was a clear sound of

good location to the port for a cruise. there was a laundry a few blocks away from the hotel.

no car park or laundry room

there is no guest laundry.

expensive room service

laundry provider lacks any kind of quality control, in turn reflects very poorly on the facility

good size rooms fully equipped and very clean and the green thoughts to the laundry!

for three people stay two nights the closest lift to our room was out of order there was dirty laundry in the

the door to the storage room was left open on multiple occasions, allowing you to see the dirty laundry, which

had to chase a bit for my shirt to be returned after laundry

willing and able in recommending laundry facilities close to hotel

room service was provided at no extra charge

wifi very poor and unsecured site.

free parking good bar and meals. also breakfast is absolutely excellent

value, great location, plenty of parking

good free parking

easy location from train station, staff very helpful, laundry onsite to use. breakfast was good.

the laundry is rather expensive to use

i was happy to find laundry facilities after a two week cruise

no laundry (although many travel websites say it does)

it was close to cruise dock and train station. had laundry, had the basics.

cousin who we were with has a medical condition and was bleeding quite a lot so asked if they did laundry and

the ibis budget across the parking lot has a laundry which we used

stayed in at the bar and drank in the evenings instead of going out as so comfy and

very good breakfast and strong wifi

- absolutely nothing wrong with it (it was clean and in good condition) - they are just a pet hate of mine as

while it indicated when we booked that laundry was available, it was only the ability to send out laundry which

are no complimentary microwave oven and laundry services, which is very inconvenient for customers with long

prepared by the kitchen was average - local restaurants were better value for money; no in-house laundry service

location, pool and pet friendly

breakfast was really nice and kids could eat

the health spa was also really lovely and definitely worth using

the gym and faciloities - fantastic

also late check out was no hassle or problem at all

excellent breakfast and dinner.

at breakfast i requested porridge, which they make in the kitchen

having the laundry done and a delicious evening meal.

spotlessly clean. very friendly. easy parking. nothing too much trouble

good off road parking

property is clean, breakfast is amazing. location ideal. off road parking

plenty parking, recommend you stay here if in the area

everything we could have wished for and the evening meal, not included, along with the included breakfast was

water was left outside the shower area, so i called room service after my morning shower

bonus of live jazz trio in bar when having evening meal

there wee some room service available i could have

ample parking, even on show nights and the rooms were spotless

i was in the corridor and i can hear the guy swearing from the laundry room bearing in mind i have 5 years

it was clean not that i can say that about the corridors leading to it filthy and cluttered with laundry carriers

bins and laundry were left outside our room until 6 pm , and again early the next morning as we were in

all the dirty laundry everywhere

laundry/dry cleaning service

food and laundry still on table etc

room was next to the laundry so i could not have the window open as an extractor or something that was making

bottled water was not provided as should have been,and dirty laundry bag left in room on second day, otherwise

kids disappointed the pancake machine didn't work in the morning breakfast

need a weight bench in the gym

really like the interior at the bar and restaurant

kids eat free and they accommodated to children really well for example the milk and cookie voucher

the kids playroom is a nice touch and went down well

spa & gym that was included in the price was very good, staff were very friendly which was nice

excellent, hassle free, reliable wifi. great hot shower. easy to book. friendly staff.

dirty towels in room. room also very noisy woken up by laundry vehicle every morning at 6.00.

in the room it was not evident how to enter, confirmation of meal times and what to do with laundry etc

breakfast was very good,room was clean,extra bed prepared in our room for my kids and leisure facilities amazing

comfy bed, got room service rather than leave my dog in the car in the cold, and it was great service

plenty of places to walk, staff in bar so cheerful, if you are disappointed staying here, we ll you must be

no laundry service

we paid 148 for one night only to find out our veiw was of the laundry and the bins at the back

laundry deliveries early am

friendly staff lovely grounds comfortable room good room size parking

the spa was very good but kids pool time was very limited

room seven had the laundry vent near our window

very quiet location and parking at the back

nice room and breakfast . good staff on all round good

the fitness center said that the hotel consistently sends parents and kids there and they get refused

proximity to the city centre, nice breakfast, comfortable bed.

furniture very tired small tv quite old difficult to get wifi laundry bags left in coridoor

didn t flush properly, room not as clean as it could be,dirty laundry lying at the bottom of

our room there was laundry sheets hanging over the banisters

room service, i don't want to sit alone in a bar and eat, i'd like a meal in my room after

was central and the food and dining room service was excellent

laundry facility in house would have made things easier

very comfy bed. good choice for breakfast. free parking.

free parking

stayed here for the weekend with our two kids

wifi could be better in bedrooms

cleanliness, all the laundry was piled up hallways with no cleaning staff in attendance, made the place look

location of the room was right at the far end of the hotel again; this time overlooking the laundry collection

we didn't get a chance to try the swimming pool and spa facilities however, if everything else is anything to

comfortable bed and great breakfast nice that's it pet friendly too

hotel is opposite the marwell zoo and breakfast is included and parking also great sauna small gym and a swimming

bags of dirty laundry sitting there waiting to be collected

all good, once you find the route, to get to the place ! nice small bar and outside area

friendly,pleasant staff. breakfast very good. the fact they accepted dogs. room service.

0545 we had kids running around on the floor above

it was conveniently located for us as we were visiting family and for 98 for 3 (1 adult and 2 kids) was worth

30pm there was dirty laundry and cups/glasses left in the hallway, also had cups missing from tea making tray,

also the new laundry arrived at 7

booking i wasn't aware that this hotel was 'pet friendly', therefore we had to contend with dogs barking in the

basin was tiny - although good shower wifi is strong but needs a log in every time you use it

however parking was only a 5 minute walk and free

breakfast was superb with good choices of food

the room was smaller than advertised, the wifi connection in that room simply didn t work- thus not as

did everything possible to make our stay enjoyable, including offering to dry wet clothes and golf gear for our

the lounges and the honest bar was a nice place to end the evenings in

the breakfasts were delicious; the honesty bar was well stocked and in a gorgeous victorian room full of sailing

room was dirty, both the laundry and crockery

room was next to laundry so got the hum of washing machines all night

have used potters over the last couple of years as it was pet friendly, we have family near here and so come

nice helpful staff. plenty of parking, nice food too. i would stay here again.

there was a power cut in the restaurant kitchen on sunday evening before our table booking

dinner and breakfast were also excellent

plenty of parking and nice gardens where you can sit out and enjoy

it was also a shame the restaurant and bar were both closed during our stay - i don't believe this was mentioned

big shower in a large bathroom breakfast choice was good location perfect for osborne house free parking

and cook breakfast was amazing

but in a narrow corridor a pile of sheets and a laundry bag is a trip hazard

staff were great with the kids

fantastic breakfast , very professional staff, excellent service

great breakfast.

we were then denied room service despite placing an order (in person because the phone wouldn t work), within

pet friendly and free gym. near shops like tesco and many fast food restaurants walking distance

i booked this hotel as i had stayed previously and i checked online to see if they had ev charging facilities

pet charge is too expensive, 30 for stay

stayed on the 7th floor and had kids room next door with connecting doors which was a bonus

ill in our wedding dresses) we were greeted with congratulations, complimentary late check out and complimentary

staff who were cleaning the rooms in the main hotel were all sitting in the hallway sorting the laundry (some

(she hung our coats in your laundry room) we had a drink in the bar before bed on saturday night

she hung our coats in the laundry and couldn't have been more accommodating

i was there for cycling and i had to put my bike in the laundry room, which was fine for me but a pain for the

the staff were great . especially marco who helped us with our laundry .

graham was so friendly and helpful at the bar in the evening

all of it the bar is 24 hours

staff were excellent; allowed an early check in; thank you.

friendly and warm welcome, comfortable room, and excellent food both in the restaurant and in the breakfast room

the style of the hotel was lovely along with the variety at breakfast

pool good, and i liked the guest laundry facility and quirky places to read around the place

also, the laundry room was convenient

guest laundry

the laundry facilities were great

i discovered a laundry room, a swimming pool and a well stocked bar

one lift, in use by cleaners so you have to wait a long time and hope it s not full of laundry sacks so you

the staff were very attentive and extremely accommodating with our request for an early check in

great location, free parking room very clean and comfortable great breakfast

the breakfast is lovely and the view is

the food is also good, the staff is very friendly, parking is free

old furniture, tiny bed, no view, no slippers, no hairdryer, no laundry bags, no minibar, bottle of water from

breakfast lovely

breakfast was great- good selection of food. with young kids though could have started earlier

shower was not very powerful in our bedroom and showers out of order in the pool on occasions.

location is superb. kids loved the pool. the food in the restaurant was really good.