wifi was a bit jumpy at first but worked well

very spacious, clean and have all the things you d expect from your hotel room except a mini bar / fridge

free parking

the huge green space outside makes a massive difference when stopping with kids who have been bouncing off the

lovely spacious rooms fantastic choice for breakfast super afternoon tea

superior room entrance is facing the parking lot the road to get there is a bit narrow and the main entrance is

you a had a wedding the next day and when we withdrew to the library for coffee there were kids running around

exposed stone walls and fireplace with deep window sills

outstanding in every way decor comfort and size beautiful grounds staff were very helpful good parking

the bathroom was dirty, no wifi, toilet was running constantly, and our views were of the parking lot

when departing the room in the morning nearly tripped over laundry that was right outside our door that have

shower not easy to get hot and the last hour suddenly no water so my kids need to move to the next

staff were fab, pool was lovely and kids had great fun

need more variety for vegans and kids

nice size room, clean, room service was quick and the food was gorgeous

lovely bar, restaurant & pool

wifi is so slow

the only thing that would be the icing on the cake would be if the hotel had ev chargers.

the bar team could not make cocktails, or they used cheap alcohol

great value for money, and lovely little extras for kids too

would've been nice to have laundry service.

good location, friendly staff , pet friendly

breakfast bar was well stocked and the croissants were flaky

perfect for a kids at uni visit. tasty breakfast

good wifi connection

wifi was a bit flakey in my room, kept dropping and then having authentication issues

on site restaurant & bar with evening meals helps if it pours with rain and you don t fancy walking to other

the hotel has a very comfortable lounge/ bar area and there is a pleasant garden to the side of

parking could be tight, but you will always find a space

early check in helped us

the size of the room and very comfortable. food at the bar was great.

the staff were all so lovely and helpful. parking was good and free. breakfast was 100%.

fresh english breakfast was made each morning

off street parking right outside

lovely place to stay , great hosts, bedrooms lovely and clean and bar and food all excellent

we would like to reuse our towels to avoid unnecessary laundry, but the towels were taken away anyway, despite

if laundry facilities are available, that should be excellent

there was also a strange incident with the laundry service: the service was advertised, and the price list was

the smell in the room was of laundry washed in an old washing machine with a dirty filter - especially the bed

excellent bar and restaurant

room was above the laundry and was noisy in the morning.

nice quiet room, nice staff, lovely breakfast, good lifts, reception / bar staff. ex.

very good gym facilities

wifi didn t work, but we didn t address this with staff so i m sure it would ve been

the room was clean and the breakfast was really good with variety to choose.

a small onsite laundry would be great , particularly for overseas visitors

brilliant location, facilitated an early check in and brought a cake for my friends birthday

requested an early check in since we were due at a wedding at 3pm, we were firstly delighted and relieved that

were friendly and helpful shower was really comfortable great location room service's food was

asked to be moved which was granted another room on 7th floor there was no intinery in room eg wifi log in time

of the hotel; construction was going on all around the hotel it would be great to have onsite laundry facilities

like (although i didn't need it on this occasion) the late check out (1200 hrs) as you don't feel rushed in

have late check out for no extra charge

value for money, exceptionally helpful staff, very comfortable bed, spacious room, good wifi

the hotel is very conveniently located for day drinking and the breakfast was delicious

handsets - two did not work and previous guest's laundry still in the drawer when i arrived - no big issue though

the hotel even had an excellent and well priced laundry and ironing

room could've been a smidge larger the housekeeping staff seem to leave the trash and the dirty laundry in the

self service laundry. good for drying clothes in rainy day.

were traveling for two weeks and selected this hotel because it listed that it had laundry facilities available

great laundry

corridor up to room had three piles of used dirty laundry left on the floor , we arrived at 7:20pm and took

laundry and cups etc in hallways while housekeepers were cleaning rooms in hallways

was unclean on arrival - toilet etc corridor's were still strewn with dirty laundry at 4 pm, both days we stayed

we booked in at approximately 5pm, there were bags of bedding laundry outside many of the rooms, which did not

reception area was full of crates and laundry type items on arrival which felt more like a hostel than a hotel

room service is available and great if you manage it, when you scan the qr code for the menu it

wifi was not secure!!

the room service from the bistro was fantastic, the room service from the bar was equally good

cozy wine bar and extra friendly staff

no laundry room

i would leave that to laundry staff, except there were none

there could be a laundry room for guests to use as the hotel laundry service was very expensive.

i enjoyed the bar and the breakfast, really nice bar area

staff were excellent with my two kids, aged 5 & 8

laundry service

laundry very expensive

drinks at the bar were a bit pricey.

i had kids pizza and we shared a portion of chips, both of which were cold, so a big disappointment

perfect for travel to airport with small kids

friendly and efficient staff and early check in.

warm cookies at reception good breakfast choices early check in bag room l'occitane products

we didn t take up the free wifi - would have been good if the code had been issued at check in

the bar food was delicious as was the breakfast

wifi was constantly going off

the stairs were quite steep and we were woken at 6am on sunday by the laundry being delivered

at 5am the noise from a flatbed trolley being dragged around immediately outside by the hotel's laundry

into a wall, the door didn t close properly, on leaving the room for breakfast we had to move laundry bags

room we stayed in could do with upgrading a little especially the carpet but understand when we were staying

free wifi

the room laundry sheet provides options for both dry-cleaning and laundry, but when i tried to hand in

it may have been a laundry cupboard at some point

our room was opposite the laundry rooms, often with laundry piled outside which we had to stepover to and from

the stairs for the people like me who have mobility issues, and the housekeeping staff dragging laundry up so

nice and safe area good for family and kids

a portion of fries (room service) and was given an eta of an hour they also didn t send out laundry bag

restaurant didn't cater for toddler refused to give us a snack and room service for the wedding party was

bar staff

bed very comfortable good choice at breakfast bar prices reasonable considering the position of hotel right in

we couldn t get the wifi to work but we were only there 2 nights so it wasn t a major issue.

incorrect info on available laundry facilities.

was one day that we didn't get wifi until around 6pm

hotel with fabulous temple spa toiletries, in central bristol with parking

nice gym

facilities are excellent, including the small but well equipped gym

laundry facility was available but i did not use it

room had laundry baskets in front of our door and a rolled up old carpet when we arrived

the corridors seemed to be full of laundry bags during the day, don't know if this was in relation to the

there were always laundry bags lying around in the hallways

dog friendly hotel even a fabulous goody bag for our pet

was out of service all weekend leading to congestion especially for the poor staff trying to move laundry /

the 1 remaining lift had to be shared with laundry trolleys only big enough for 3 people

breakfast not included

great location , well designed rooms , early check in

location, lots of bars and restaurants near - comfortable and spacious room - free wifi - we got early check in

the door didn t lock properly and rooms were a bit tired, all the laundry was piled up in the hallway the

also could have a better induction when arriving to advise on eating times, check out process, wifi password

wifi useless

comfy beds and plenty of room in family room for 2 adults and 2 kids. clean.

food was lovely and the kids loved

to detail ,also stairs to the 3rd floor , laundry bags left in the hall way for a couple of

first room we were offered was in the basement, our door was between the laundry storage room and the bar/

nice to have a garden to sit in - also quick and efficient laundry service

one next to bathrooms used by restaurant guests, directly below a noisy bar and adjacent to the laundry/

and they had to be carried down into the garden exposed to the element was told we could get laundry done, but

lovely long walks with tennis and golf opportunities

fires could have been lit in the lounge and bar areas to be more welcoming

cocktails in the bar after dinner

beautiful, historic decor with tons of places to relax on the ground floor incl roaring fireplaces and a pool

very pet friendly and a beautiful, relaxing atmosphere

laundry on the landing outside our bedroom was there both days receptionis has stains down her

off lift to third floor and it had laundry placed everywhere, looked like i was in laundry room

and the corridors could do with some more consideration as it feels like you're stepping into the laundry/service

service from staff, the floors were dirty in most places, poor amenities, and their laundry service is insanely

keep having weird sounds from the wind, no heater in the toilet, laundry took very long time, light is not bright

it there great place location the staff the food the bar is great our favourite place to

the hotel has free parking and wifi

location was perfect . staff were friendly . bar was nice, had the golf on

great atmosphere in the bar at night

the staff were excellent , lovely bar i can't comment on the food as i never ate there.

good location in chepstow with car park directly opposite comfortable bed good wifi breakfast was

free wifi

difficulty connecting to the wifi until the morning

excellent rooms and facilities. breakfast delicious

) it was lovely to be able to bring our dog as the hotel is pet friendly

breakfast was very nice

lovely breakfast with table service

very friendly staff, good clean room and lovely breakfast!

the breakfast was exceptional

come here a lot the location is great for us, the staff are always really friendly and the breakfast are always

didnt use the restaurant, but room service

the room was lovely, very comfortable and clean with good wifi

very fast and excellent room service

room close to breakfast and reception

parking is plentiful in a city like bath

laundry was left outside our room in the hallway

spa looked very untidy every time we went with big containers of unfolded towels/laundry lying around

the building so no view whatsoever but the worse is that there is an extraction fan noise because laundry room

no wifi

family friendly at all the facilities are dated and they don t cater for kids especially over easter