very handy for bilbao ferry port. strong wifi. clean budget hotel.

excellent hotel with included private parking ( own key for entry) good cafeteria

location, easy access, secure parking and free of charge , lovely clean room , modern

great location for the port, secure free underground parking, very helpful and kind staff, large and well

good parking arrangement and really nice staff such as andreas and a younger lady at reception

first of all, a single load of laundry cost us 84 euros, with no mention of there being any extra cost

laundry comes next day and not as advised the same day

it also offers a fine (but more expensive) a la carte menu and a decent room service menu

to the port , pet friendly , large balcony to the room

a late check out was 5 per hour also

the fitness room is disappointing

quality in restaurant was poor - had to send fish dish back to kitchen

location and bar / restaurant

exceptionally comfy beds, good wifi in room, super friendly staff and great location.

very limited room service menu , food obtained from outside the hotel

we had an issue with laundry since we were traveling through spain for a while and would have liked to have an

the passing parade of people and pets adds colour to an already colourful location

& wifi didn't work

the staff was great & very nice restaurant/ bar there, too

how to get round on the metro and helped with cabs, overall this is a great place to stay, lovely bar downstairs

good laundry service, efficient friendly staff

very friendly staff, beautiful location and atmosphere. nice swimming pool.

the views from the terrace and pool are what make the hotel exceptional

lovely pool area with bar and excellent view with fabulous sunset

up orders and generally not in sync with the superior service of the staff at reception and those parking the

pet bed and bowls provided by hotel

the extra plus for the hotel being pet-friendly

great location, very helpful staff. pet friendly beach walk directly opposite the hotel

excellent choice at breakfast

poor room service

the tapas bar downstairs, solaro, has heavy 50s rock music playing constantly, round and round on the disc

allowed early check in

felipe at the bar was friendly and professional

great atmosphere in the bar and restaurant

wifi ok

laundry service was very expensive

location, bedroom, bar ..free parking

very relaxed atmosphere for what is quite a busy bar area

the snack bar was busy with local people having lunch when we arrived and we enjoyed some delicious

location is good - near the port, in which restaurants and bars are located

but they still charged in full for dinner and seemed to think that not imposing laundry charges was a great

the pool is a great addition along with the bar and terrace

we had a great time when our sons visited with the grandchildren in the bar and the kids room

everything in the room was nice, the play area is excellent for kids.

no room service

laundry bill was expensive

there was zero wifi connectivity, even though this was advertised

wifi connection very bad. we could ear everything from the rooms next to ours.

not as pet friendly as most other pet friendly hotels

the bed is not comfortable , and the wifi is very bad, it s hard to connect

wifi didn't work

a kettle with tea bags, coffee sachets and plenty of free toiletries, had a safe and laundry service

great attention for kids

pet friendly hotel and the dog got his own bed

the room service menu says kitchen open until 4 pm, but when trying to place an order at 3 pm they tell

i got the same excellent service from the restaurant staff and room service

only the man that arrived was better and people friendly and gave my husband all the details for laundry of his

he helped me find a place to do my laundry and gave me suggestions on where to eat and where to shop for some

it was centrally located & pet friendly

it was very well located, near the guggenheim museum. the room service was also good.

friendly staff, early check in, comfortable room. very close to guggenheim museum.

the room service food was quite poor considering the quality of the main restaurant

unfortunately room service menu is terrible - we were a bit shocked given the high quality of breakfast

dog friendly, and with ev charging in the garage.

the spa and gym facilities were also very

gym was clean with good selection

their laundry truck was parked in the designated space for clients when we arrive, and there were no

wanted to pay for laundry, couldn t get it done

room service numbers aren't mentioned anywhere in room

clean, great location, comfy rooms and a lovely gym

a notable feature, not often found in many hotels, was the fully equipped gym with professional fitness equipment

little effort appeared to be made to get the nightdress back from the laundry

the bar downstairs is lovely

no room service menu

great location with park and playground on the doorstep for kids

location for walking to places of interest and by cab; pool a bit small and too many kids at one time not possible

i did ask but the housemaids were a bit reticent to give them, even after leaving a note in spanish - very,

great location with parking and pet friendly,lovely staff

the pool is tiny not like in the photo

there are ev charging points for a little extra payment

the spa and massage treatments were excellent and the welcome drink was a nice touch

over priced cleaning for laundry

no laundry service, although indicated.

great location on the camino; wonderful breakfast; fast laundry service.

breakfast tray in garden was judged perfectly location next to sea great quiet street parking good

close to beach, wonderful garden to take breakfast.

the wifi coverage was inadequate in the room

not a proper bar to relax in. room looked a bit tired.

tea / coffee in room insufficient wifi poor

breakfast fabulous location close to underground and tram and walking distance to the old town

location not great, expensive (but there was a conference on) and poor bar area

facilities were poor no ac no fan no kettle or coffee in room no bottle water no safe no iron no laundry no

very dated pool closed and filthy with empty bottles floating in it. breakfast very limited

we enjoyed a couple of drinks at the bar before having the set menu dinner in the restaurant

great , rooms lovely but for price expected bar fridge , tea / coffee in room and more complementary toiletries

very good breakfast choice including fresh fruit, cold meats, cheese, croissants etc

a bigger gym

the same was the breakfast area and the breakfast itself was various and of high quality

location and view honesty bar relaxing

the honesty bar was a great idea

requested a cot which we got in the room but also received a baby bath and kids pack

laundry service, while expensive, was one day service at no extra charge

there was no iron in the room which would have been useful but there was a laundry service you pay for

there was a strike from the cleaning service during my stay...no room service...no fresh towels

disconnecting wifi, changing water temperature in the shower

didn't have breakfast, but opted for room service (for brunch) and it was delicious/fantastic

specialty neck pillow was accidentally sent to the laundry and lost

good laundry service

brilliant room and free laundry service. excellent gym. fantastic stay!

were upgraded to a deluxe room with free access to the sky bar, free soft drinks and free laundry

gym was well equipped, albeit a bit small for the size of the hotel

my shirt got lost in the laundry

room, spatious and comfortable location is perfect rooftop wonderfull great gym and

room was gorgeous. breakfast was very tasty. cocktails were amazing.

from the breakfast to the sympathy of the staff, from the great and modern decoration to the comfort of the

location, decor, hotel art/design, rooms,staff spa & gym

got some laundry done, a weeks worth of tee-shirts, socks and undies and it cost me euro 85 which i thought

expensive extra like laundry and parking

great location, great breakfast and great service

was old school comfy, with large hallways and rooms, very clean, lovely staff, lovely old bar that was great

room service

hotel perfect for exploring bilbao, near supermarkets, laundry and cafe's and restaurants

no laundry facility no oven and toaster facility available

decent tv and wifi

not sure if there is a bar below but one of the nights it was quite loud, the noise ended around 22:00 though

nothing else, no bar or food facility

also it would be nice to have fridge or something like that in the kitchen for beverages at least

service is minimal, room is tiny and noisy (lack of insulation), wifi nonexistent

wifi was not good

wifi coverange in room was not existing.

wifi and price

room service was prompt and absolutely delicious, and the location couldn t be better just a

limited fruits at breakfast; cold at reception area; small gym

pet friendly and an unexpected touch - they provided dog bowls and a really comfy dog bed.

no gym

slow wifi, old furniture

laundry service was not operational due covid19

breakfast great laundry way too expensive woman at front desk exceptionally great

our 4 year old son and the hotel provided with a sofa bed for him and a set with toiletries for kids

was great, we used the parking facilities and we had our pet dog with us and she loved the room and her bed and

no tea and coffee in rooms. only outside of bar hours was that free.

clean hotel with spa and gym, perfect location, delicious breakfast (great coffee and juices, high quality food

and what i absolutely loved is the surprise kit for the kids

hotel, great location, very good breakfast, room and front desk very helpful (and thank you for having umbrellas

big clean rooms, convenient spot close to grand via and the old city, great wifi.

and what i absolutely loved is the surprise kit for the kids

asked for laundry service and reception informed me to leave the plastic bag in my room

wifi was a bit sporadic

bright and clean room and bathroom with very fast wifi

the day, so i was pleased to know the hotel had a working space with refill coffee and strong wifi

i had to work for a while and the wifi was good

used the laundry service twice and both times we received our garments back already in the afternoon: this

very weak to non-functioning wifi, some sort of plastic sheets. noisy street (front side).

the gym is old and does not provide all you can expect.

wifi under powered.

gym doesn't open until 1000h. shower was a tad narrow.

service is good such as laundry and luggage transfer to room

services like laundry are not available weekends, which was a surprise for such a high scale hotel

located, clean and modern hotel complete with an outstanding rooftop bar and gym/spa facilities

free wifi not enough for work. teams meetings breaking up

wifi works well

the complimentary breakfast was generous

room service for dinner, delicius, kids ate everything my 11yo son said it was the most comfortable bed he has

free wifi was mostly good but often dropped in the room but remained good in the lobby area

bar area lovely and service excellent

felt a bit stuffy and with young kids we didn't feel safe keeping a window open on the 7th floor

dry cleaning service despite it being listed on the in-room laundry information

nice staff and good wifi, you can easily do video

quite expensive, and would like to have option for glass of wine in the room service not all full

could be softer bar should stay open later for hotel residents and room service should be available until

late and went to eat and while kitchen was closing there was no flexibility with regard food ie any food despite

there are lots of restaurants and shops around the area and there s also a self service laundry shop

everything in hot laundry

due to noise disruptions, they cleared the fees of a laundry service that i had ordered to compensate

staff was friendly and room service meant that my bed was cleaned very quickly.

the breakfast was wonderful!

the lounge on the ground floor was uninviting if it had a laundry i couldn't find it but this area could have

request a room change to start due to mould in the bathroom and the room overlooking the outdoor laundry

room overlooked the laundry facilities in the central courtyard, but at least it was quiet.

the view to the inner court with people s drying laundry was a bit depressing.

fantastic location, specious room, very clean, fast wifi.

helpful and the location is very accessible to tourist areas, churches, restaurants, and public laundry and

learned that due to covid the roof bar, gym and laundry are closed

location, friendly staffs, but lacking some of expected service for 4 star rated hotel like laundry, in-room

given that we were with small kids, this was a huge hazard

two small things: maybe it would have been nice if the gym was open later than 22:00 & it there was a toilet

there was no laundry bag

in 5 min walk there is a laundry service, market and parking

it does not have a bar but there are plenty near by

great location, very clean. excellent wifi. helpful staff.

1st world complaint but wifi was a bit premier inn i

amazing location especially playground next door for people with kids plus short walk along river to guggenheim

restaurant bar staff were extremely rude, ignored us and kept serving spanish customers before us even though

rooms were spacious and clean, staff very friendly and the all day bar restaurant on the ground floor added a

great location. fabulous friendly staff. great bar & restaurant next door.

wifi was spotty inside the room itself

too far from the town. no coffee shop or restaurant on sunday no laundry service saturday

just rude staff re laundry and an overcharge. otherwise fine. restaurant was good & room big.

i would have liked to be able to make tea in the room and room service.

wifi signal could have been better as it failed at some point, but they said they would look into

there wasn't room service either

beautiful, nice, clean, amazing swimming pool

service at bar area was a bit slow due to staff shortages.

no room service menu in room, no coffee making facilities in room.

wifi was slow

the pool outdoors was clean