nice and clean, and the breakfast was excellent. pool area was very clean and nice.

they had wide variety of choices for breakfast

parking was alright, but i think as it's right next to captain jacks, drunks also park there

the outside parking was convenient

delicious breakfast got our mornings off to a gr8 start

downfall was there wasn t change available for vending machines and to do laundry

the dishes were not clean in the dishwasher there was caked-on food on the pots and pans laundry prices are

pool hours were very appreciated and having laundry service

no breakfast for my kids to eat

breakfast was adequate, but underwhelming!

wasn t that good -small room -need trash bags for larger items -no bag for laundry-more pillows and additional

couldn t stay connected to wifi

at the pool if you need to use the restroom in the pool area make sure to take your key card with you

alarm went off for an unknown reason and we had to take kids out of the bath tub down to the lobby only to be

restaurant and bar were under remodeling. they had a limited menu and bar set up.

we first got there, the pool was under maintenance

wasn't clean when we got there but made a comment and they cleaned it very well and even made my kids bed full

no elevator and the carpeting for going up to second floor were not very clean looked like there was a lot of

kids enjoyed time with some friends played video games and watched movies

breakfast place next door, plenty parking, nice staff and clean room

breakfast was phenomonal

breakfast

the only pro was the pool was open for my kids

i could see the parking lot with all my blinds close

hot tub in the pool wasn't very warm.

then asking what time we were checking out and then people coming in n out all hours using laundry then getting

staff was friendly & there's onsite laundry

laundry facility small and every time i tried to make my way in there to wash/dry the machines were

huge room, swimming pool, breakfast, tv, wifi

and obviously pool and free breakfast would be nice during normal times

we asked them if there was a laundry room and for extra toilet paper

clean, modern room. great amenities of in room kitchenette and shared laundry

the room we had was next to the elevator and laundry so it was noisy all night

pretty good value. had breakfast until our last day then it was discontinued. laundry was free.

of the bathroom and laundry room, pets are allowed in any room, no continental breakfast included

was a lot of noise coming from the laundry or maintenance room above

the beds were comfy and the gym size was adequate

pool was small and their was no one watching their kids

clean rooms. appreciated the shuttle to the airport.

the pool was pretty small

so those need to be kept separately when doing laundry

registration was unprofessional, folding laundry at counter

didn t get cleaned and we asked for towels and were told they would call the room after laundry was finished

whatever laundry detergent you use made me itchy all night

the free shuttle to snd from moa.

laundry room was pretty small and no chairs to sit on in there but, was still glad we were able to

laundry onsite

workout center and laundry facilities were exactly what i was seeking in my stay

laundry component has been under construction for a month and not available for use so that is one

exercise room, guest laundry room, coffee/continental breakfast ready early, friendly helpful staff

laundry could have breed machines, laundry product out of order and no bar to hang clothes

parking lot was covered in ice

it was noisy with people (kids

it was noisy with people (kids

pool and hot tub were clean and water temperature perfect

the breakfast could of been hot and more of a selection

was quiet except for the people playing music in the parking lot but that ended around 10 o'clock

not a good enough breakfast, had to find a restaurant for a good breakfast

spa wasn't hot. they billed me for my stay before i even checked in.

first driving up the parking lot had people grilling and drinking, the people were a little seedy (looked like

loved everything about this hotel it's nice clean smells good nice employees and has laundry room and

that it had cheap laundry on site and smoking rooms available.

that it had smoking room

the parking lot was not kept up and there were sketchy people loitering in the parking lot

guest were hanging out at the front door smoking and drinking.

no light in laundry area or soap available for purchase, not sure if the machine even worked

are spots on the towels in the room the light in the laundry room did not turn on we found a toy and the wall

wifi, keeps disconnecting and not making my videophone calls easy to go through

items at breakfast were many

nice staff, clean, attentive, and the pool is open

small pool, no hot tub

clean. efficient shuttle service. friendly staff.

pool is small and has a capacity of 8

pool was very small- limit of 8 people. and the deck was slippery due to the type of tile.

up to date, clean, convenient, great staff, shuttle

the facilities are small, but everything's there - gym, laundry, pool, nice big rooms

staff pool laundry

room was clean. staff was pleasant. breakfast was well done.

large room, beautiful kitchen, slept 5 comfortable

friendly staff, full kitchen

the extra space . traveling with 3 kids can get crowded at a hotel.

very friendly and helpful! i loved the shuttle to the airport.

i was unfamiliar with how to get to the shuttle pickup area at msp and the staff worked together to ensure i

the kids really enjoyed the pool and hot tub:)

of covid-19 the hotel weren't able to serve a hot breakfast or nice breakfast

the airport shuttle, which was the main reason for staying there

staff are friendly. free breakfast.working kitchen

staff, breakfast, early check-in, shuttle, welcome bag, comfortable bed with good pillows.

clogged tub, no hot tub and pool too small

facilities, room layout, breakfast area layout, grilling station

in the mornings as the staff would come to work they would allow the door to laundry room to slam

had smoking area, good breakfast, laundry facilities, close parking

we always stay here because we enjoy the breakfast and convenience of their location

thing i didn't like is parking spots are too small for suv i parked then people parked next to me and i couldn

we needed a pet friendly hotel (for 1 lg

you had to make sure you had breakfast early, as even the drinks were locked up by 930

the breakfast was good and had lots of variety

breakfast was simple but adequate. staff very friendly

wifi was down the whole time. bed was hard and squeaky.

provided everything we needed. didn t enjoy breakfast, was too busy sleeping in zzz

very clean interior including the laundry room, which i used due to a long stay for business.

hotel was clean and the staff were friendly and helpful and the breakfast was good and they had a laundry room

clean rooms, nice pool, good breakfast and great location.

), bed was comfortable, and pet friendly

room looked nice, was clean, and pet friendly

we even used the guest laundry room

location, simple/clean/comfortable, amenities allowed for laundry (though needs to be upgraded to card payment

-laundry needs to be upgraded to card use, eliminate the inconvenience of obtaining coins to operate

walk away, where i could go to a grocery store and buy a few things to make in the hotel room kitchen

needed a one night stay at the end of a roadtrip, great space in room and pool was great for the kids

laundry facilities came in handy

there was dirty laundry laying on the reception desk

laundry facility in house

we did have a no smoking room, however, the smoke smell is very strong throughout the hallways/building

location and kitchen. frills i don't need.

nice staff, very clean, good breakfast even though they didn t serve bacon and close to mall of america

pool area was great for families with children

pool was perfect for the kids. restaurant was attached to hotel which was convenient.

they allowed a late check out time

no free breakfast. see comment above

no clock..no kleenex..no laundry bag.

the room was nicely updated and clean - quite for a weekend - the pet area was awesome on the backside of the

no free wifi

me for the upgraded wifi

parking lot not plowed enough

our second time staying there and would do it again. the laundry service was great.

the free laundry washer and dryer was a great bonus for travelers on a long journey

lots of space, free laundry

clean, well-appointed room with kitchen and comfortable beds, good internet speed, free laundry, nice outdoor

welcoming staff, free laundry services

chose this hotel because of laundry facilities- and no laundry

access, and parking

the pool area is wonderful!

the pool and hot tub

how clean it the hotel and our room was and pool area.

easy check-in responsive staff laundry facilities

free laundry services

i didn t have the continental breakfast or use the pool, gym, laundry, but all nice to have access to

good laundry facility

rooms were very clean, cute art everywhere, and many amenities such as a gym, pool, games and fire pit outside

we enjoyed playing pool, jenga late nights, the swimming pool, weight room and doing our laundry

of good options, a fun lobby with plenty of space and built in entertainment for the kids, free laundry facilities

friendly staff great amenities - nice workout facility and access to laundry

had a workout room, pool, and laundry if needed

there was free self-serve laundry which was an amazing perk

i used the fitness room and it could have been cleaner and the laundry room was also only kind of clean

the laundry facilities are too small for the number of guests. breakfast needed more variety.

machine was located on only one floor, inside the laundry room

it was wonderful having the kitchenette, living room and separate bedroom verses a typical hotel space

the breakfast was great and so was the fitness center and the pool area

and friendly place, nice and tasty breakfast every morning, swimming pool, fitness room, guest laundry and rest

guest laundry equipment out of service. miniature room.

no hot tub, but the pool was nice and fairly warm.

and friendly place, nice and tasty breakfast every morning, swimming pool, fitness room, guest laundry and rest

the hotel had a nice pool and the free breakfast was an added perk

coin op laundry didn't work, so the maintenance staff offered to do my clothes for me

staff was very nice....front desk to the laundry guy and others. all very pleasant.

could use additional laundry fro guests. one washer and dryer for all.

it's worth noting (as i had an issue) that there are two guest laundry rooms but only one is signposted, the

overall a great place for my kids and i

no laundry bags for wet suites

should have been advertised as under construction there should be a way to purchase coins for the laundry and

booked a room with a fireplace and a family room, but got a really small room without a

it has a great pool with a kids area

no continental breakfast

i wish they had laundry machines in addition to send out services

fact that is stated it was pet friendly and the mall it self wasn t and you couldn t leave pets unattended

the fact that the pool was open was amazing

the pool was large and our room was very nice.

exceptional dining service and room service

we chose this place because it is pet friendly and the ability to have our own kitchen and do laundry on-site

the front desk, laundry and common areas

i decided to wash the bedding in hotel laundry

the room wasn't clean as usual and it had bit if a pet smell to it first time that has happened.

even though there is a kitchen, it would be nice to have a hot served breakfast

better breakfast the bed is great but need more space and room and the laundry is to much and need to put coin

laundry - i am sensitive to fragrance

nice amenities. room was clean. liked having a workout area and on-site laundry options.

i loved that they had a work out room and laundry area

amazing…..my kids loved ud83eudd70 it

friendly staff, free tea and coffee in reception, clean, laundry available

the gym was the highlight for me

breakfast was good also

the kids loved the pool and so did i

reservation said i would get a pet basket with bowls, etc

no laundry facilities. i had to join the ihg rewards program in order to get late check out.

going on in main lobby, no on-site laundry

no room service due to covid (i was there 3 nights) but that was ok, except i only had 2 coffee pods

shuttle service runs every 20 minutes and easy to and from msp airport

convenient location, free parking and wifi that worked periodically.

laundry sounds and very noisy upstairs combined with plane noises left me not sleeping super well

guest laundry was very convenient so i could wash my daughters basketball uniform every day and go home

the bathroom is big with a huge closet that has an extra pillow, a laundry basket( to be able to carry dirty

location, walking distance to mall of america, friendly staff very good breakfast, laundry room at first

was clean and had a mini kitchen with regular size refrigerator

the floors in the room were a bit dirty. the dryer in the laundry room had quite a bit of lint.

the bar and the shuttle

a pet friendly hotel, i specifically asked for a room free of pet use since my boyfriend is highly

has a big parking lot having only one entry is hard especially in bad weather and with children

the pet policy was not made apparent

fantastic room service

the kids loved the pool

due to covid19 and there was no room service, i felt as it was not provide me with enough of towel and face wash

the kids loved the pool

pool and workoutroom was not available during my stay

then later she was kind enough to give us extra laundry

a lot people use these machines or it s just happenstance that a few people decided to do their laundry at

friendly service staff; self-laundry was great and not expensive; hotel directly at the mall of

the facilities were complete -- parking, pool, laundry -- and the room was spacious and comfortable

laundry and reception have been great

the only place available to guests was laundry

the laundry on the second floor was neat and clean

guest laundry on-site

items in the room, like: ironing board, luggage holder, laundry bag, bathroom light glass

they had no shampoo, no laundry bag, no tissues in the room

one of our beds had dirty laundry in it

room service was quick and very good food

great breakfast and happy hour. no masks and no mask police.

she also assisted my to work out a late check out to work around my work conference

you need more cooks in the kitchen

not like that we were right next to the laundry room and were woken up each morning by staff doing laundry

the laundry facilities were very old and outdated, and the bottom dryer was broken

not have the breakfast due to early flight in the morning breakfast was at 6am

were not able to shuttle either way to the airport and their breakfast couldn't be served because of the virus

wifi was terrible!!! no parking.

and easy access to the moa and light rail but we were in room 210 which seems to be above the laundry room and

guest laundry, no vending machines and breakfast could be a little better (no oatmeal/cereal option, only

no laundry facilties at the hotel

there were clean towels all over for you to grab and the hamper for the dirty laundry was nicely labled

only thing which clicked was there wasn't a laundry in the building

and, the laundry uses way too much bleach on the bedding

food pantry, restaurant, pool, gym, laundry, large room

my daughter had to move bags of laundry and trash out of the way in order to get through

food pantry, restaurant, pool, gym, laundry, large room

the great choices at breakfast with having 2 kids along. shuttle service to moa was great too.

lobby smelled great, rest of hotel not so good. laundry facilities could use an update.

liked the bar area & staff there for our planned family social time

main hotel sign was not lit and the parking lot was a mess with construction

also close to the airport with an airport shuttle

all around great experience the free shuttle between the airport and hotel great location pleasant

the hotel was equipped with a guest laundry

shuttle to the airport

staff was friendly. good breakfast and great location. e everything was within minutes.

breakfast. coffee. wifi and refrigerator and microwave

liked the pool

drunk people. near kids.

kid friendly with lots of activities for kids

in the pool restaurant

my kids had more fun than we expected

the environment and activities for the kids

and a laundry room

greta breakfast choices with small changes for multiple night stays

the breakfast was nice

i stay here every year for our family trip because you guys have a kitchen

couldn't connect to wifi.

i liked all the services. having laundry there was a huge help. fresh coffee all the time.

only need a laundry room to be absolutely p

had trouble finding laundry room and there was not change machine there

hold for a long time, bed sunk in the middle, ac loud off/on, shower head not working properly, laundry room

no way to do laundry.

called down to learn that we were above the laundry

clean and tidy business travel friendly reliable airport shuttle service that was a major draw

wifi broke the whole day

excellent price nice pool nice bar great tv's

had room service and the gentleman who brought food was very friendly

good tv and wifi.

everything i needed - small gym, pool, bus stop right outside. basic breakfast and laundry room.

wanted to do laundry, the staff wasn t very helpful with knowing the cost and making change

very close to the mall of america where we would be going and the indoor pool was great

everything i needed - small gym, pool, bus stop right outside. basic breakfast and laundry room.

nice pool and big hot tub

the food was healthy and excellent. bed was cozy. loved the pool and laundry

no pool ... had my grandkids with me

there is a reasonable fitness room but it is not maintained well

i loved the spa and the pool

the lobby and restaurant area/coffee bar served good and reasonably-priced food and drink

laundry room

we had an early flight out so went to bed fairly early only to be awoken by someone doing their laundry right

breakfast, laundry

the hot tub was relaxing and i'm glad i could do laundry

laundry on the floor

gym was not working and nobody told me when i asked if they had one

the pool and the hot tub were extremely clean

front desk so friendly and helpful. driver of airport shuttle was also excellent

difficult to manage with kids-parents like the hot tub and kids like the pool

loved the friendliest and professionalism of the staff and the pool

could use a table in the laundry room

i did laundry while there but had to lean up against the wall b/c no chair was provided

they pervided a laundry room

no elevator, no soap to use for laundry, not even soap to purchase

cleaned my room and stole my brand new tide laundry soap that was $27,they kept coming in my room while i was

employees but a couple were not and the friends were annoying telling me to put my garbage down laundry shoot

room we were directed to had wrappers and dirty laundry all over floor

it was very dirty the rooms were gross the laundry machines ate my money a lot of drug activity

i also appreciated that it had a laundry facility onsite

the laundry area was something else only 3 of 6 dryers were working

staff was really easy going and to top it all off you get free laundry

the *free* laundry was very much appreciated

free laundry and friendly staff. very accommodating considering the circumstances

the area was great as it was near many stores. also enjoyed the free laundry.

we loved the fact that you can do free laundry, borrow kitchen items and access the candlewood cupboard

were rather slow and the one dryer in the guest laundry was broken for the entire 10 days i was there

laundry could be improved.

clean, close to the airport, staff was friendly and offered breakfast!

easy access and nice room. hot tub was great. having a bar and restaurant was excellent.

pool, rooms, and staff were nice. common areas were also great!

similarly access to the laundry after 10pm would have been helpful as sharing with busy families there was

it was also good to have access to the laundry

i liked the workout room and the laundry room

everything was perfect! especially the staff. breakfast was great. would definitely stay again!

last thing breakfast options were great

nice pool and large workout room on second floor as well as a spa

unsupervised kids being a menace

the best hotel gym as well

the outdoor pool was nice and the servers out there were very attentive

lots of kids running around

close the drink for kids to early

great location, friendly staff, comfortable and clean rooms. great breakfast!!

temperature in the pool area.

the kids running around. the overnight staff was unfriendly

of the kitchen staff were very unfriendly and unprofessional i didnt even finish my breakfast cause i was

the room smelled like dirty laundry in the gym locker

washroom leaks the fridge in the room is not working no iron and ironing board in the room no laundry service

kids partying across the hall

didn't get to use the pool. too many kids. some sort of ball team stayed there so... oh well.

breakfast was incredible, waffles, eggs, sausage, tater tots and toast and bagels

laundry, price, breakfast, room size.

they also have a swimming pool, laundry facility and more

had guest laundry and a hot breakfast which was really good

we shuttled out to the airport our driver was also terrific

the staff was wonderful (late check out and my husband had his shaving lotion taken away by the tsa (too much

clean laundry in the main lobby being folded

incredibly happy and helpful staff all hours of the day, easy to access guest laundry, and a large, clean, very

thin walls or floors i guess (the couple above us has quite a good time from the sounds of it :( )gym was

the pool is lovely with a gym and hot tub

at one time i counted 26 kids in the hall way adjacent to my room door at 11pm

this is a nice location, breakfast included, laundry room has only 1 washer 1 dryer 2

the guezt laundry took way more then the $2 it said it would cost.

which means sometimes laundry gets started up to days later

i rested well as well as did my laundry

our floor had laundry available, and the clean laundry smell permeated the entire hallway

work out room is attached to the laundry facility which made it

laundry, breakfast and some evening meals

free laundry

love the location close to normandale lake and having the free laundry facilities was really great

loved the pool, hot tub and free laundry service

was filthy - it looked like someone had wiped dirt on it or that it had been bloodied and the laundry department

that they only had one laundry location

laundry was unavailable and i had to find a laundromat before leaving town after check out

pool wasn't open which wasn't posted on their website

clean and comfortable with friendly staff. enjoyable pool and hot tub.

hotel is conveniently located and has great amenities (pool, hot tub, fitness room, guest laundry, elevators,

pool area, hot tub, breakfast room was gorgeous, and love the bar and the seating area and check in

my kids loved the pool and the hot tub

kids loved the swimming pool and hot tub. very clean and quiet.

and love the place so recommended my daughter and her friend to stay here as they came to take kids to moa for

no restaurant no bar no cookies and i had to go back downstairs and ask for a laundry bag and a bag for the

airport shuttle, tv, clean, friendly. secure, wi-fi, printing

there was a hole kicked in the wall of the bathroom and the towel bar was falling off the wall.

no kids in the pool:)!

the bar area was packed and noisy with convention groups, hard to even get near the bartender to order

didn t like the fact that the parking spaces are really tight together i was nervous i was going to get door

clean, nice room, pet friendly, staff friendly

very good gym

the friendly helpful staff. pool and gym area. the room was a nice size.

no free wifi anymore??

also, don't get room 101, it's directly under the laundry room

definitely felt like asking her about or for anything(like for laundry or the soda machine), was a crime or

dirty laundry out in the open

only other thing that was not acceptable was the laundry

room service was great that came through more time did a very good job

laundry

clean & friendly staff & awesome breakfast!!

the fireplace did not work

needed more parking. breakfast person had trouble keeping egg tray filled.

hard to get good breakfasts at business traveler hotel

only 1 washer and dryer for laundry. quite the wait for an open machine.

breakfast was awesome and hotel staff and laundry were excellent.

ice, vending, and laundry if needed

easy to get to. cleaned parking lot after snow.

clean, pet friendly, delicious breakfast, friendly staff, so happy

the washer for laundry was out of order

i like that the pool, hottub, and fitness center were accessible.

lots off options for breakfast and the front desk employees were very kind.

the spa bath was not working room 106

the breakfast was great alot of options to eat and they stayed open until 10am

they have a ice machine, vending machine and laundry service on every floor which was a nice surprise

comfortable beds and great breakfast

rooms are large to fit 2 adults and 2 kids

love love love the pool and hot tub

we enjoyed the pool & hot tub as well

laundry is more experience than that at best western

we didn't use the pool or gym

the pool is nice, but it s very very very small and very loud even with two kids in the pool.

we didn't use the pool or gym

noisy- wall are thin. kids ran up and down hallways all night