excellent location. nice pool area and lobby.

breakfast was great and our server was super friendly and helpful

parking garage vs closer front door type parking

is only about 14 miles from downtown, but has a shopping plaza in the parking lot with great places to eat

breakfast cost

clean guest laundry facility

need to fix the laundry, facilities, and breakfast could use some other options like some turkey sausage and

kitchen in the room was wonderful, and breakfast in the lobby was outstanding, many choices for

not enough parking spaces

the breakfast was awesome

did not eat breakfast there.

chose this hotel for the pool

ease of check in, clean, nice gym, pool area. quiet.

there could have been more information about the breakfast choices.

sleep was great as i never heard any noise coming from the hallways or outside from the parking lot

we liked having laundry facilities too

all of it was lovely and the breakfast was great and the workers there was anwsome

the room was very big and clean. the bed was awesome and breakfast was also great

a whole kitchen area with glasses, cups, plates, and all that it's needed for a stay over

kitchens were excellent

laundry facility could use more washer/dryers or even a coin machine.

i love the convenience of having a kitchenette and laundry facilities

love that the hotel was pet friendly, the suite was spectacular, the staff was excellent, and i couldn't have

breakfast was very good. hospitality is excellent, friendly , and helpful.

pet friendly and around a lot of shopping and food stores

soda machine on each floor and laundry room

i didn t like that the pool wasn t open .

nothing. would just advised better parking.

but when it rains the night before, no storms in sight the next day, a ton of family and kids staying you'd

the kids were seen helping with a large load of garbage the next morning

it was very kind for the hotel to dry our laundry since their dryer was inop

existent, the pool was small and very dirty, while i was told to wear a mask just to walk to the gym, the gym

clean, comfortable, staff was pleasant, easy free parking, good breakfast options.

no indoor pool

smaller gym and pool, but overall very

four floors, pool, laundry, vending, and gym

had thanksgivign breakfast which was really wonderful

milk for cereal, oatmeal and kids

traveled from germany and rented a car so it was important for us to have parking space

add a better assortment of breakfast items

free laundry facilities

services and niceties such as corkscrew availability, free water and bottled water, and guest laundry were a

the pool was clean

they offered plenty of parking and the facility was simple to get in and out of daily

parking was close to the lobby

i loved the room and my kids had a great stay

the fact that they are pet friendly with lots of green space is everything

the bar and lobby were beautiful

i enjoyed the gym, indoor pool, and the bar and social area in the lobby

i loved the pet area it would be nice to have a fenced in area

the gallery bar at night was fun

we did room service and everything was loveky

the mini bar in the room was extremely high if you pick it up it automatically charges your card to be

we enjoyed the pool and the grounds

well run, sal, gina and derrick in the galleria resturaunt and bar are over the

gym was extremely hot. laundry room only had 1 washer working.

the hallways smelt and the laundry smelled like something had died in it

laundry room was out out of order and i needed to use facilities

a little difficult to get into the parking lot

the front desk and bar staff were 2nd to none- sophia was thee best ever!

i had to pay for breakfast. my friend found a string in his sausage patty.

fire alarm went off at 9pm (obviously that happens) but kitchen staff/server started the fire and then when we

they did not disclose the hours of operation for the bistro bar on their website

pool was closed and obviously had been closed for a long time

excellent staff, lovely rooms, super breakfast. good gym.

larger array of breakfast options, i am not sure if the lobby is essentially a good place to serve free breakfast

no real breakfast

we also had to take the trash out ourselves probably because we had a pet friendly room and we had a pet

breakfast was horrible

a lot of foot traffic. trash cans were full. no. breakfast

it ended up getting so late that we just decided to wash them ourselves at the on site laundry since we had

they have laundry facilities, a basketball court, a gym with a peloton, reclined bike, elliptical, treadmill,

laundry room could certainly use some cleaning

pool was small

the pool and basketball court area is a plus

and bar closed to early for

we had the spa tub in the room and the room was spacious as well

the restaurant and bar were very nice

the location has so many food and shopping options , having a gas station across the parking lot is a plus ,

liked the property and the young lady at the bar who had chase step aside so the she could accommodate my

the gym on the 8th floor, overlooking charlotte is nice

the bar and sitting areas were nice

possibly larger bar area but not a real issue.

the location was great, and the staff was very friendly. went to the bar and she was amazing.

was some young kids in they 20-30s had got drunk and disturb our sleep from 3 o'clock

breakfast was not a breakfast, sorry but a cup ofcoffee and choice between a couple of white bread

was no breakfast the only food on the property were $3 twix and snickers bars

no breakfast

the only think worked was the wifi

no breakfast of any kind and it said breakfast! no coffee in room.

and i loved the free happy hours, big breakfasts, indoor pool, sunny courtyard, and free laundry

beds were comfortable and breakfast and laundry facilities awesome

mini kitchen with the dishwasher free laundry for guests socials done mon+wed w/ free beer wine some food the

customer service , suite , breakfast, laundry room

have a free laundry facility for the guests

close to our kids walking distance

i was surprised that my 2 bed reservation included a kitchen with microwave, 2 burners, utensils, pots, dishes

the pool too small too many people in one little pool

breakfast was excellent. the location was awesome, close to restaurants and other shops.

close to our kids walking distance

front desk staff was not friendly, $35 a pet is too much most charge $20 to $25

wifi was down for entire stay. kept telling all the guests

parking filled a tad early and we had to park next door.

breakfast time, parking accessibility, location, plentiful restaruants

parking , how you can hear everything from the hall way as if it is in your room

luckily, i could upgrade my planet fitness membership and visit their gym down the street from the hotel

caring staff pet friendly cleanliness security in parking lot

i wish there were hot meals for breakfast but due to covid breakfast was very selective.

person who was at the reception this morning, where they give breakfast, should give him a customer service

the hampton inn provides breakfast every morning

you're hotel chooses all white bed clothes, your laundry game needs to be flawless

laundry facilities were higher than expected

it s been this way a while & it doesnt appear that s changing anytime soon laundry is limited & expensive

from 3am on there was rolling of laundry bins and carts, banging and bumping

very quiet building. i was right next to the laundry room and never heard a sound.

laundry devices were excellent, available, when became necessary, and priced reasonable for use

availability of clean laundry room, little

awesome bed and amazing in door pool

free breakfast

welcoming atmosphere, cleanliness, modern, great breakfast, warm check-in cookies!

laundry $4 to wash and dry ridiculous and no special rates for one's with extended stays wow that's

laundry room is conveniently operated by credit cards. location is close to many businesses.

someone took away our laundry bag while our clothes were washed

great location, large rooms, pet friendly

hotel is pet friendly & to them means that you have an excuse for the rooms smelling like wet dog and animal

laundry, room had previous guests items that smelled rancid

the worst part of the stay was the internet/wifi was terrible and didn't have work

we didn't have breakfast

breakfast bar was the most disappointing aspect of my short stay

the fitness center machines did not work . it would have been nice to have some free weights .

bed was so comfortable. nice selection of foods for breakfast.

that the pool was heated and it wasn't

great & good choices for cold breakfast, only question is why charlotte area doesn t have hot breakfast

the pool is tiny!!!

if you don't have a 4th floor room you can hear people walking above you and kids running up and down the

onsite laundry, convenience store, and plenty of parking

the room close to the main hotel laundry

location, mini kitchen and walk-in shower.

the kitchen

i loved the price, bathroom, & the room kitchen

great location, friendly staff, good breakfast

she even turned on the fire pit so the kids sit outside after they got out of the pool

longer breakfast hours

the staff was excellent great breakfast pet friendly will stay again for next trip

i did not use the gym for this short trip but i liked that the treadmills were in front of a glass wall that

having to pay for laundry.

location and pet friendly

the hotel was down a tree lined drive i was glad the parking lot was

front desk person friendly, helpful, and very competent

didn't partake of the breakfast

i had to request clean laundry/linen and toilet paper

the mini kitchen was an unexpected bonus

the truckers taking up all the parking spaces parking across multiple spots

parking was a little sparse and tight

the breakfast was also good

it also has guest laundry, which we needed traveling with a toddler

indoor/outdoor pool was heated.

building work, lots of noise, wifi down for a week

it has all the normal amenities (gym, business center, 2 ice machines)

liked the fact it had a small restaurant and bar on site

one day the kitchen staff didn't show up

it was a clean hotel with excellent breakfast setup

location and the early check in

there is really no kitchen/kitchenette just a sink, microwave and mini fridge

very clean,good breakfast and awesome staff

laundry on site, breakfast options and helpful/friendly staff

the breakfast was better than we expected!

water needs to be available at breakfast

breakfast could of been better

no yelling kids, loud neighbors or music, one of the best experiences so far, staff was friendly and attentive

asked not to be on the first floor and was on the first floor right by the janitors laundry room

there is no laundry facility or laundry service in the hotel.

about laundry was told there was no customer laundry facility desk attendant very abrupt and

the elevators were smelly, the ice machine on the 3rd floor was broken, the laundry area on the same floor was

they only clean the room every three days?????? no hair dryer. no laundry bag

laundry room policy is not ideal

laundry room and hallway bathrooms across from my room which had a smell from one or both

so i washed my own linen in the laundry room

the laundry room

we also checked in the first room we were assigned to was not cleaned and still had trash, dirty laundry, and

stayed in room 231, aperantly there is a laundry room next to it

my room was opposite the laundry/maids room every morning loud voices disturbed my sleep

was really nice we got one with a spa pool and it was really nice to the bathrooms is really nice had a in the

i also would like room service

our room felt like a suite and spa retreat. very nice accommodations, and the staff was so kind!

some people have a party very loud by the pool at midnight.

great wifi

wifi was non existent

the amount of kids running amuck with no supervision

the bar closed early.

laundry was very clean and that was appreciated

laundry room is useful but needs a good clean

is a great hotel, from the two room suite with kitchen, breakfast, pool and deck, gym, laundry, location, upkeep

this is kinda a deal breaker for me had i brought my kids i would ve been exasperated

sensor flashed all night right near the bed and was disturbing to sleep, if it had been in the kitchen area or

under construction, parking and entrance not convenient

pool closes at dusk which was around the time we got there

only thing i did not like about the hotel was the pool being closed the whole weekend

easy to find. plenty of parking. clean and comfortable. i felt very safe.

no wifi, no breakfast, as advertised

i didn't have time to check out the rooftop pool or restaurant; however i did venture to the bar on the 2nd

room service late in the day, usually around 4 - 5 pm

wish there was a bit more equipment in the gym like barbells, leg machines and a stair master

roof top bar great,location great....you can walk to steak 48....niccceee!!!!

we also enjoyed the valet parking option

the laundry room

clean room and overall hotel, excellent hot breakfast, pool was nice, people were friendly.

a huge thank you to the kitchen staff ud83dude4c ud83dude4f the free breakfast was delicious ud83dude0b

pools closed and gym understandable due to the covid-19 situation but kids wasn t happy

the pool was lovely

2 tv's and tables and chairs, small snack and convenience area to buy things by the front deck, laundry: 2

rooms had kitchenette and breakfast was ample.

pet fee is over $100 so for one night stay it is almost as much as room

the breakfast some items stale, fruit not as fresh ( overall ok)

value, hot breakfast,onsite parking, pet accommodation,even though we didn't bring pets, cleanliness, staff

the rooms are very clean , it s a nice location & it s quiet . nice bar & restaurant

great location, great staff, and great hotel with a great bar ud83dudc4d

is a new concept of the hilton hotels, beautiful property, pet friendly and comfortable rooms

the gym was very nice also

i think we were told that room service was available, but where was the menu for that

lousy breakfast no fruit except green apples. no one likes those

breakfast was great, place was nice and clean. staff were great

had fun hanging by the pool

breakfast

the price for 1 night the breakfast could use grits on the menu ask for towels never got them

property good laundry facility nice pool- water is good cool

i love the location. room size is good. balcony is nice. the gym was good.

also, the wifi was very spotty

i liked the rooms with balconies overlooking the pool. next time i will request one of those.

i did not check out the pool or upper floors

location. pet friendly

rooms weren't big enough for my family with 3 kids

did not order room service but the prices were reasonable which is refreshing

gym, cappuccino maker were broken

ongoing construction and parking.

omg finally a hotel with free laundry!

i came to get away from my kids only to listen to someone else’s all night the whole two nights stay

parking @ night is hard to find. no hot tub.

the construction also meant their restaurant and bar was closed for in person dining but the room service was

also had the ability to order room service, which was a la crate, but the prices were affordable

a 100 deposit when i booked online i was under the impression that was with the 100 deposit, the pool wasn't up

pool was open

ease of check-in, free breakfast, and up to date clean room

pool

also, my reservation for a non-smoking room was given away

staff has been absolutely unhelpful and uninterested in helping us track down a bag of dirty laundry that was

several times to get extra shampo and a laundry bag

helpful staff laundry room for extended

they also didn t have change available for the laundry facilities

vending, ice and laundry on different floors, its confusing

loved that you all had laundry facilities as well

i wish that they had boiled eggs for breakfast

beds were comfy, breakfast was ok.

smoking patrons in the outdoor hallways

being i had a smoking room was a little surprised the bathroom had no fan.

guest laundry

i was going to use laundry room at 6:00 am , my key card was deactivated

to pick something bad about this place, but i guess the only thing i'd say is i wish there was room service all

the gym is hot and no a/c. the pool is only 4 fts deep.

parking close to the rooms

visitors need to create airwallet for the laundry, being able to tap ypur card or phone would be easier

basic things like kleenexes,do not disturb signs,and laundry bags were missing

com site, to maken a reservation for parking the car

the parking lot had several unsavory characters during our stay and i found 2 bullet casings on the

you're looking for a good sized room, clean hotel, moderate prices, pool for kids, good location hotel with

laundry facilities worked properly and efficiently

laundry machines was not working properly and had to pay twice to make it run

my teenager said the free chocolate bar was horrible

parking lot wasn't finish

the late check out was a plus. also staff was very friendly.

employee i can't remember her name, she mention she was with laundry department, young african american, small

laundry was useful for me, you can shop at the small market in the hotel

dirty laundry still in our room from previous guest

laundry room was too dark snd creepy

it has a laundry room onsite that’s not expensive, a pool, grills to do outdoor grilling, basketball court

i would have loved for the pool to have been opened, we were looking forward to that

were bugs in the kitchen and bathroom

on kitchen counter,all tables for eating, bathroom counter, shower,on night stands, in the bed

barbecue area and pool were filthy didn t see the staff at all except when we asked for cleaning supplies to

no kitchen

i had to go buy a new suitcase, find a laundry mat to put all my belongings through a dryer and have been

staff first put us across from the laundry with 3 staff who we asked if it would be loud

running all day an night loud bottom floor near door that you hear open and close an any wanna do laundry you

our room was right beside facilities laundry & housekeeping making for very noisy days & no naps

this is a very clean hotel. breakfast is very good. i would definitely return.

accept cards for laundry rooms

is the first breakfast buffet that i have seen open since the beginning of covid-19

the tv was old and the wifi was weak

even with it being a holiday weekend, parking at the hotel was

spacious free parking

staff was horrible we waited 20 minutes before we went looking and found the guy standing in the laundry room

when i called to ask for some he told me it was too late that they can't get in the laundry room

tables no wifi was not working at all i informed hotel manager twice and nothing was

once i complained, then he started to check me in and told me they only had smoking rooms

room had cockroaches. wifi didn't work. front desk was of no help

laundry room

very friendly and helpful, 2 laundry there

bed mattress was very uncomfortable because the structure was sagging in the middle and also the wifi was so

convenient location, pet friendly

headboard fell off the room smelled like cigarettes and it was a non smoking room

laundry

damage to all rooms, breakfast ran out of everything , had to take my own towels to laundry too

went to get extra towels and was ask if we had a parking ticket in our car, we told them we did

facility is well located next to carowinds and it's has an enclosed pet area when my dog could play

gym room and pool size was very small, but useable and clean.

i liked the idea that it had a laundry center as well as a business

like weed the vending machine and laundry detergent machine took our money and they shrugged it off

it smelled like sour laundry and marijuana throughout the whole building

no change for the laundry room

drug deals at the doors all the employees live at the hotel laundry isn t done until 8pm and on

this hotel also had the cleanest guest laundry i have ever seen

great room and service! after bring at carowinds for the day the bar was perfect!

hot breakfast options weren't the greatest. eggs had an odd texture

great location, friendly staff, good breakfast, clean

breakfast was amazing

the staff was very friendly, the grill and pool was very clean and well kept.

the traffic and seemed to be a large population of kids bouncing around the hotel at all hours

breakfast could have been better.

the suite is very small, but it it does have a full kitchen and over all is very cozy

they also had a good breakfast and coffee around the clock

i was told to go to the laundry myself to pick up the bed sheets and pillows case, and there was no hot water

vending machines in hot laundry room

guest laundry is available and vending machines for snacks and drinks

clean no problems staff where great front desk easy check in very polite laundry bed towels where clean and

a lot of options for delivery, there's a reasonably priced laundry room and dishes/pots are provided or available

the stairwell system is confusing making it hard to find vending machines/laundry while also being disgustingly

the laundry facility.

didn t get clean towels only certain days was laundry day

the hilton was full i give it a c minus really should be a f but because it was available and pet friendly and

hallways reeked of food smells and marijuana being smoked in parking

no guest laundry room

pool, fitness facilities, laundry

pet friendly is a huge bonus

fresh fruit options would have been a welcome addition to the breakfast bar but overall they had a great selection

we loved the pool & used the gym

laundry facilities were ok

roaches and waterbugs spotted in the laundry area that was close to our room

random laundry from guests remained scattered across one part of the hallway during the entire stay

nothing too crazy, the free laundry is an amazing choice as wellud83dudc4fud83cudffe

the laundry was broken the ice was broken the majority of the vending machines were broken the pool was

the dryer in the laundry room doesn't dry the clothes all the way.

yelling in hallways after 10 pm on 2nd floor it stated on your web site that it was pet friendly

i also liked that they had security outside all night watching over the property and parking lot

excellent selection for breakfast!

nice pool and suites had plenty of open space for kids to play.

the room was clean and spacious. breakfast was decent. guest laundry was tidy and accessible.

no laundry room

we had to travel every other day to a laundry mat to do our

about this place it has everything that i need if i could change something it would be the laundry using quarters

the room was nice, the laundry facilities was great and the breakfast was tasty.

missed having a coffee maker in my room and no breakfast was offered

the wifi says you're connected but you cannot get connected to the internet

are really sensitive to cigarette smoke, my boyfriend is allergic, and even the non smoking rooms smelled like

were dirty, had unknown carpet stains no tissues supplied had a large dining type area but no breakfast supplied

had fridge & microwave decent place for a short stay plenty of free parking

no frige no laundry

i like the shuttle and the view from my room window

shuttle from the airport stops at 11pm, so i had to find another ride to the hotel when my flight

also, the pool could have been clean it was really dirty

the shuttle bus driver.

love the full sized kitchen and huge bathroom with laundry area

very good for family! kitchen and laundry very helpful! big room space!

laundry available in the

dry liner was full of lint and pet hair

i love having a washer and dryer in my room and a full kitchen including an oven!

also, the laundry facility was not functioning and that is something i could have used to watch dirty soccer

cleanness, laundry facilities, abundant breakfast, efficient service, and friendliness.

wonderful staff, clean, good location, pool, breakfast was great!

the pool was closed

staff were very friendly, the breakfast was amazing and the rooms were not only clean but super comfortable

wifi didn't work from time to time, so i wasn't able to use certain devices i brought with me

i prefer outdoor pools to indoor ones b/c the chlorine odor is overpowering

the pool was a disappointment and wish there was more to it than a kiddie pool.

i was so disappointed i moved them where they could walk across parking lot to a cracker barrel - and not as

no real restaurant, just a bar that you had to pick up food

the price was good and it has a pool and laundry facilities

laundry smells like mold

only complaint, was the way the breakfast area was set up

non-refundable pet fee

reasonable pet fee

location of my room was next to the laundry room

cool that it has laundry

the laundry center was a little outdated and could use some extra love.

my son was grateful for the 24 hour laundry facility and the availability of the fitness center

we also utilized and appreciated the pool and laundry room

to the hotel tired from work at 11 and decided to do laundry then bc im not much of a morning person to wake up

parking, free breakfast, gym and pool area, laundry on site

it was a beautiful hotel, with comfortable beds and great shower and kitchen area

room and breakfast was great

new hotel, so rooms were very nice. stayed in a suite with a full kitchen.

we were on the ground floor near the laundry, gym, pool and lobby

my kids really enjoyed it

was a bunch of kids running the halls, banging on your doors all night long

excellent wifi, perfect location off interstate

we were on the ground floor near the laundry, gym, pool and lobby

probably the amount of parking space

spotless!! staff was nice and ver accommodating . parking was plentiful.

the breakfast should have had more options and not just eggs. overall will definitely be back!

additionally, it would be helpful to provide a shuttle bus from the airport

free parking

it had a nice gym and laundry inside the hotel

and clean laundry machines for $2

we were traveling from ny and needed to used the laundry area they had laundry soaps and fabric

appreciated the laundry facilities

the kids enjoyed the pool and loved the fact that it closed at 11pm

they told me the washer/dryer was on the wrong floor and sent me to the staff laundry refrigerator didn

swimming pool looked murky, not clean enough and no chlorine smell noted, and the pool was not heated

the room service was

chlorine in the pool was really strong to the point it was burning our eyes just standing there not even in the

how tight parking was. it should be expanded

the hotel was clean, its in a nice location and great parking

good parking

it had a small pool

wifi was not included in the stay , it s $5 a day so i couldn t afford to work while i lodge

i would just make it more clear about wifi and breakfast

breakfast and 24 hours coffee was very good, very friendly and helpful staffs, nice house keeping,

perfect gym, equipped with new peloton devices for sport lovers

parking was easy hotel has an updated fresh appearance from front desk to hallways and rooms

clean, dedicated to the continued health and safety of guests and staff from covid-19, breakfast was great, the

i love the location it was quite i loved the breakfast i also enjoy talking with the staff.

comfort great breakfast laundry facilities price

great location, clean spacious rooms, nice facility gym, pet friendly and friendly staff!

the breakfast was tasty, with not that many options, but it was super good

nice area easy parking

a lot of nearby construction made parking a little more difficult, but they were quiet at night.