they are making beds in there smoking rooms with burnt sheets to charge customers for it

loved that it had an outdoor pool

outdoor pool available and open

they always had fresh breakfast out

the woman who did the breakfast was very personable

pool was very nice

lousy breakfast no fruit except green apples. no one likes those

waffles for breakfast, feces found in the pool and pool was closed for two days, non hotel residents in the pool

the fitness room was basic but had everything you needed - cardio, weights and nice yoga/stretch area;

had fun hanging by the pool

loved that you all had laundry facilities as well

i reserved a non smoking king room but when i got to the property the office person said they were out of non

she didn t explain if there was breakfast,time of breakfast, parking information-if i needed a permit like

the room smelled kind of bad, maybe it was a smoking room before or some mold.

smoking patrons in the outdoor hallways

the laundry room

breakfast was amazing! location was near shopping and many good choices of restaurants!

it had an indoor pool, and my baby loved it

about this hotel was exceptional from the breakfast, staff, pool, room, just everything

inside pool

pool is closed due to covid and breakfasts are grab n go

wifi wasn't very good at all

under construction, parking and entrance not convenient

could not get wifi

everything was wonderful. extremely comfortable beds and wonderful breakfast!

the wifi says you're connected but you cannot get connected to the internet

parking lot asphalt full of potholes 24 diameter 10 deep i had to go out at 2:00 am and area

are really sensitive to cigarette smoke, my boyfriend is allergic, and even the non smoking rooms smelled like

missed having a coffee maker in my room and no breakfast was offered

were dirty, had unknown carpet stains no tissues supplied had a large dining type area but no breakfast supplied

soda machine on each floor and laundry room

i got to enjoy the pool each day and the room was nice and quiet when we returned in the

nothing. would just advised better parking.

the breakfast and the pool are awesome

broken ice machine. unavailable pool/gym (to be fair... covid restrictions)

free laundry facilities

services and niceties such as corkscrew availability, free water and bottled water, and guest laundry were a

the pool looked like it needed help. water did not look good.

cozy feeling, serving breakfast and pool open!

cozy feeling, serving breakfast and pool open!

the parking is accessible. the front office staff upon check-in was friendly.

construction going on. oven not working in bar/grill one night gym was very small

free breakfast

breakfast is only served on the weekends

they allowed a whole hockey team of kids to run up and down the hallways for 3 nights straight until 1 am

was no breakfast the only food on the property were $3 twix and snickers bars

no breakfast of any kind and it said breakfast! no coffee in room.

the only think worked was the wifi

breakfast was not a breakfast, sorry but a cup ofcoffee and choice between a couple of white bread

no breakfast

i wish a better breakfast bar!

the kitchen appliances are not provided only upon request

additionally, the room was quite dim, and the kitchen's overhead lights being connected to the wall sconce at

pet friendly and has all you need for prepping food.

stale excuse for a breakfast

the pool deck on the 4th floor was a wonderful place to relax after negotiating charlotte traffic

weasel clause about breakfast, 11 bucks???

pet fee was $86

it s a personal thing but i hate a parking garage.

fort the price , breakfast should be included

ease of check in, clean, nice gym, pool area. quiet.

the only recommendation is to have lower lighting in bar area and make it a little cozier.

maybe some snacks on the bar. enjoyed the bar area and staff was great!

loved the location and the gym!

the indoor pool water cold(freezing)

clean guest laundry facility

need to fix the laundry, facilities, and breakfast could use some other options like some turkey sausage and

kitchen was well stocked

location of hotel pool lacked privacy and hotel parking full quickly.

location of hotel pool lacked privacy and hotel parking full quickly.

breakfast needs updated

are always clean and staff is always courteous and accommodating the free breakfast is a

bed and pillows, breakfast options out of this world, lots of hot and cold options, attentive staff, no complaints

pet fee every night

great breakfast downstairs. i loved having coffee in the room!

you're hotel chooses all white bed clothes, your laundry game needs to be flawless

from 3am on there was rolling of laundry bins and carts, banging and bumping

very quiet building. i was right next to the laundry room and never heard a sound.

laundry facilities were higher than expected

it s been this way a while & it doesnt appear that s changing anytime soon laundry is limited & expensive

the hampton inn provides breakfast every morning

i wish there were hot meals for breakfast but due to covid breakfast was very selective.

breakfast was delicious and warm. very satisfied.

person who was at the reception this morning, where they give breakfast, should give him a customer service

breakfast was good but not great

laundry devices were excellent, available, when became necessary, and priced reasonable for use

availability of clean laundry room, little

it seemed some rooms/parts of the property may have been undergoing renovation to include the parking lot

awesome bed and amazing in door pool

wifi not so good

laundry, room had previous guests items that smelled rancid

carpet wasn't new need more to offer at breakfast shower wasn't new

it was outdated and the wifi was horrible.

breakfast was great would have like chicken or turkey sausage too.

the fitness center machines did not work . it would have been nice to have some free weights .

indoor pool and exercise area

problem was the sofa bed was way to small for both kids

breakfast not delisius

kids enjoyed the pool

inside pool,roomy rooms

we liked having laundry facilities too

great to see other people with pets

great room with separate bedroom and full kitchen we enjoyed watching the kids play basketball

the pool and jacuzzi were great!

friendly staff, spacious parking lot

i love the convenience of having a kitchenette and laundry facilities

laundry facility could use more washer/dryers or even a coin machine.

pet friendly

pet friendly and around a lot of shopping and food stores

location ...pool...corn hole...and grills.

four floors, pool, laundry, vending, and gym

pet fee was $70

my door of the room and trying opening it with key and he was successful, we all wake up and my kids was screaming

the pool was closed even though they told us online it wasn't

couldn t connect to the wifi.

it was very kind for the hotel to dry our laundry since their dryer was inop

very clean, nice gym. nice outdoor area.

the pool warmer?

the parking lot is big enough and the swimming pool is outside

location, very quiet, very clean, friendly staff, good outdoor pool, hot breakfast, self cleaning elevator

our shuttle driver was so precious, she had the best attitude and personality

lots of parking

kids playing in the same area as adults were in bar or eating area made it a little too loud for us

definitely more modern okay for kids but definitely more geated to couples and office travel.

pool table and bar in the lounge area are great features

the indoor pool area! area need to be cleaned more often. used towels were all over the place!

quality staff in every aspect, dining, room service, front desk

the spa experience was relaxing and a must

shuttle service to the bowl was helpful

the food to room service was not special, very untasty

gym was extremely hot. laundry room only had 1 washer working.

laundry room was out out of order and i needed to use facilities

the hallways smelt and the laundry smelled like something had died in it

nice comfortable spacious rooms great breakfast for free good parking polite staff

the breakfast was excellent and my kids enjoyed the pool

they have laundry facilities, a basketball court, a gym with a peloton, reclined bike, elliptical, treadmill,

laundry room could certainly use some cleaning

it ended up getting so late that we just decided to wash them ourselves at the on site laundry since we had

the pool assistant was very nice and answered all of our questions

it would be nice if there was an indoor pool.

loved everything it s clean friendly staff very relaxing upscale bar indoor pool lots of things to do right

the pool and nice music

i definitely love the heated inside pool room - my main charlotte come to for relaxation ud83dudc4dud83cudffe

the location has so many food and shopping options , having a gas station across the parking lot is a plus ,

clean,nice bar and love that it had a balcony!

the bar and sitting areas were nice

open bar and fire place

poor wifi. one of the women in the front desk wasn't very friendly and did realy want to help.

possibly larger bar area but not a real issue.

the location was great, and the staff was very friendly. went to the bar and she was amazing.

for instance our room had a laundry basket and the kitchen was fully equipped and included a pitcher, extra

and i loved the free happy hours, big breakfasts, indoor pool, sunny courtyard, and free laundry

mini kitchen with the dishwasher free laundry for guests socials done mon+wed w/ free beer wine some food the

beds were comfortable and breakfast and laundry facilities awesome

customer service , suite , breakfast, laundry room

laundry room is conveniently operated by credit cards. location is close to many businesses.

someone took away our laundry bag while our clothes were washed

laundry $4 to wash and dry ridiculous and no special rates for one's with extended stays wow that's

clean and good parking lot

breakfast sucks!!

the room close to the main hotel laundry

onsite laundry, convenience store, and plenty of parking

sheets on bed and busted beer bottles in parking lot

roomy kitchen area as well

i reserved a non smoking room and was given a smoking room

stayed in room 231, aperantly there is a laundry room next to it

my room was opposite the laundry/maids room every morning loud voices disturbed my sleep

although i wished the whirlpool was opened i loved the swimning pool equally

i also would like room service

location is perfect. breakfast is wonderful. employees are very friendly and helpful.

the gym looked nice although i didn't use it

the amount of kids running amuck with no supervision

was amazing , spacious very clean rooms, lobby was beautiful, also had a bar and restaurant

we love the pool , breakfast was amazing

room, pool, bar, breakfast, location

laundry was very clean and that was appreciated

laundry room is useful but needs a good clean

is a great hotel, from the two room suite with kitchen, breakfast, pool and deck, gym, laundry, location, upkeep

employees, great customer service, delicious breakfast, spacious rooms, fully applianced kitchen (stove included

i realize the hotel is pet-friendly but there was an awful urine

the cleanliness and the staff. the breakfast was amazing a lot of choices

super clean, great room, super comfortable bed, amazing breakfast, great staff

my kids were sad the pool wasn t open yet.

great location, friendly staff, good breakfast

staff, parking, bed

having to pay for laundry.

front desk person friendly, helpful, and very competent

we did not need kitchen facilities but its nice that its there for those who do

parking was included in the room cost

i wasn t informed of where my room was , how to access it , what time breakfast would be , wifi , etc

i had to request clean laundry/linen and toilet paper

room was perfectly clean and parking was not bad at all

i was hoping the pool was a little bigger but i enjoyed it anyway

if we had stayed in a room with a small kitchen

free breakfast and great water pressure

omg finally a hotel with free laundry!

the bar area was comfortable and inviting

i came to get away from my kids only to listen to someone else’s all night the whole two nights stay

great staff, nice modern room, welcoming lobby , free parking

not like the room because it was right next to the elevator and i was put on a floor with alot of kids due to

2 tv's and tables and chairs, small snack and convenience area to buy things by the front deck, laundry: 2

breakfast buffet was very good with a variety of choices (hot, cold, full breakfast or continental)

we're blessed that there was a continental breakfast breakfast set up

the pool was a good plus to finish our day in this hot weather, and it s open until 10pm

the room was fabulous breakfast was great.

ordered room service. the food was so good! great proportions as well.

room service was excellent, clean towels daily

room service meals were delicious and staff was pleasant. very beautiful property.

pet friendly, clean, updated amenities

is a new concept of the hilton hotels, beautiful property, pet friendly and comfortable rooms

did not order room service but the prices were reasonable which is refreshing

parking is a bit limited, but the indoor walkway to the hotels adjacent garage proved convenient on

kids loved the pool

not good for adults with kids

kids loved the pool

it also has guest laundry, which we needed traveling with a toddler

easy parking,great room

pool could have been cleaned. the water was murky.

longer hours for adults at the pool because during the day the pool and the jacuzzi is full of children

wifi at the room kept dropping throughout the visit

several times to get extra shampo and a laundry bag

they also didn t have change available for the laundry facilities

helpful staff laundry room for extended

vending, ice and laundry on different floors, its confusing

staff has been absolutely unhelpful and uninterested in helping us track down a bag of dirty laundry that was

laundry on site, breakfast options and helpful/friendly staff

i just think the parking lot can use more lighting

a well run establishment, good breakfast, great

the bar was closed because there was no bartender

entire staff from the front desk to restaurant & bar were extremely professional and friendly

rest...and breakfast staff

after that, each morning i waited for room service that never came

there is really no kitchen/kitchenette just a sink, microwave and mini fridge

one day the kitchen staff didn't show up

i liked the convenience of having a fitness center

asked not to be on the first floor and was on the first floor right by the janitors laundry room

laundry broken, pool out of use and staff couldn't care less

the elevators were smelly, the ice machine on the 3rd floor was broken, the laundry area on the same floor was

hallways smelt like w33d -they only had two housekeeping so they were behind on laundry -the room was stocked

about laundry was told there was no customer laundry facility desk attendant very abrupt and

property good laundry facility nice pool- water is good cool

bistro was great. only problem was wifi. i would like secure wifi with room

staff was very rude we asked the bar for some limes and they told us they dony have any but when i asked for

i liked the rooms with balconies overlooking the pool. next time i will request one of those.

bistro bar counter does have very good food and drinks at certain times of day, and lets face it, they

laundry room policy is not ideal

we also checked in the first room we were assigned to was not cleaned and still had trash, dirty laundry, and

the laundry room

so i washed my own linen in the laundry room

laundry room and hallway bathrooms across from my room which had a smell from one or both

staff was horrible we waited 20 minutes before we went looking and found the guy standing in the laundry room

when i called to ask for some he told me it was too late that they can't get in the laundry room

for a non smoking room

once i complained, then he started to check me in and told me they only had smoking rooms

no wifi as promised. the clerk asking me for my pin to my debit card

i was going to use laundry room at 6:00 am , my key card was deactivated

guest laundry

only one treadmill in gym

beautiful totally renovated hotel in a great location. great gym and pool.

rooms were clean. breakfast was great. location was in a nice area.

basic things like kleenexes,do not disturb signs,and laundry bags were missing

visitors need to create airwallet for the laundry, being able to tap ypur card or phone would be easier

i had a 3rd floor room overlooking the pool (which included a small patio perfect for my morning coffee)

you're looking for a good sized room, clean hotel, moderate prices, pool for kids, good location hotel with

we were there with my stepsons football team and we all enjoyed it maybe the kids a bit too much

it was nice and clean, but it was located across the hall from the laundry area

random laundry from guests remained scattered across one part of the hallway during the entire stay

staff was rude they act like they didn't understand english they didn't want to get the dirty laundry the phone

the room we had, had a broken curtains and less laundry towels.

the laundry was broken the ice was broken the majority of the vending machines were broken the pool was

laundry machines was not working properly and had to pay twice to make it run

laundry facilities worked properly and efficiently

the breakfast be better than golden corral, waffle house and denny's

requested a non pet friendly no smoking room because my wife has terrible

the cleanliness of the room, the staff, and breakfast was great!

clean no problems staff where great front desk easy check in very polite laundry bed towels where clean and

vending machines in hot laundry room

guest laundry is available and vending machines for snacks and drinks

we were able to do our laundry nice breakfast great staff

to take their own room trash to outside dumpster and carry their own dirty towels & linens to laundry, to receive

laundry room

very friendly and helpful, 2 laundry there

convenient location, pet friendly

poor wifi connection

room also smelled like cigarettes really bad despite it being a non smoking room

didn t get clean towels only certain days was laundry day

the stairwell system is confusing making it hard to find vending machines/laundry while also being disgustingly

the laundry facility.

hallways reeked of food smells and marijuana being smoked in parking

working around the 3- 11 shift drinking on the job, loud and unprofessional, hanging in the parking lot with

laundry room was too dark snd creepy

they have a laundry room called the soap on the second floor where you can do your laundry

no laundry

it has a laundry room onsite that’s not expensive, a pool, grills to do outdoor grilling, basketball court

dirty laundry still in our room from previous guest

only downsides i noticed were that the wifi could be a bit more reliable, and the pool hours went quite late

nice to have free wifi, but you have to keep logging in every 10 to 15 min

the hotel is also pet friendly which meant that we got to hear a dog bark often during our stay

only downsides i noticed were that the wifi could be a bit more reliable, and the pool hours went quite late

were bugs in the kitchen and bathroom

about this place it has everything that i need if i could change something it would be the laundry using quarters

the room was clean and spacious. breakfast was decent. guest laundry was tidy and accessible.

the room was nice, the laundry facilities was great and the breakfast was tasty.

no laundry room

we had to travel every other day to a laundry mat to do our

accept cards for laundry rooms

also, they should have at least one security guard patrolling the premises outside in the parking lot so to

they were able to give me a late check out that was super helpful and very much appreciated

disappointed that sign in lobby indicated that pool would be closing at 8

the breakfast food and coffee

no frige no laundry

had to stop in charlotte on our way to florida, so i wanted a pet-friendly hotel right in the exit of i-77

it was comfortable. quiet most of the time unless people are at the bar then it could be rowdy.

our shuttle drivers were extremely helpful

have preferred pet fee to be $50 per room vs

pool, fitness facilities, laundry

no guest laundry room

pet friendly is a huge bonus

there are too many kids at the pool playing rude with no parents' supervision

thank you for late check out

everything was clean the breakfast was basic but good

ok breakfast

room was clean and comfortable. breakfast and coffee was very good

the breakfast was good and the room was clean. airport shuttle was also convinient

probably the amount of parking space

the dryer in the laundry room doesn't dry the clothes all the way.

breakfast was excellent and the serving area and tables were kept clean

our kids enjoyed the large, outdoor, clean pool

i also liked that they had security outside all night watching over the property and parking lot

easy to find, parking was great. clean and tidy.

we enjoyed the scenery and the breakfast was delightful

i thought the breakfast was basic and could have been better, but the atmosphere was nice.

i wish the gym had more weight machines.

the restaurant and bar area was very nice and breakfast had a lot of selections the rooms were very clean and

of the nicest, friendliest staff from check-in, room service, shuttle service and drivers (john and keith) and

the price was good and it has a pool and laundry facilities

laundry smells like mold

the room had a kitchen and dishwasher, refrigerator and microwave

kitchen facilities were amazing

very pet friendly

the laundry center was a little outdated and could use some extra love.

cool that it has laundry

location of my room was next to the laundry room

my son was grateful for the 24 hour laundry facility and the availability of the fitness center

we also utilized and appreciated the pool and laundry room

to the hotel tired from work at 11 and decided to do laundry then bc im not much of a morning person to wake up

parking, free breakfast, gym and pool area, laundry on site

no closet, mini ironing board, kitchen was very small, only room for one person at a time.

it was convient off the interstate, clean, great rate & awesome breakfast

pool was kind of small.

this hotel also had the cleanest guest laundry i have ever seen

information about my stay there such as check in and out hours, bar hours, breakfast bar hours,wifi passwords

everything was great except the pool was closed .

it was also a bar there so it was really no need to leave the hotel

and we showed up actually on time so the kids could swim in the pool and it was closed

love the full sized kitchen and huge bathroom with laundry area

very good for family! kitchen and laundry very helpful! big room space!

laundry available in the

room still had some pet odor to it would suggest a more deep cleaning just for smell other than that it was

loved that we had a kitchen and everything was already there for us so we didn t have to buy anything but

it has parking, self service laundry and fitness centre.

liked that there was a shuttle to take you back and forth to light rail-drivers were all very nice and professional

i had to go back in the kitchen to find an employee who would take our order

unfortunately, the pool & hottub were empty

the shuttle to the airport was really convenient

we used facilities like a laundry which was very useful

friendly staff laundry

airport shuttle / free week parking was nice

the shuttle staff are out of this world

at the hotel next door the amenities listed are not available what i m most angry about is saying pet friendly

also the guest laundry was not

there were some things being remodeled, such as the pool, and the laundry room

pool closed ,no laundry ,parking was expensive

our room was right across from the gym

the gym was small, but the equipment was good

the toiletries, laundry bags, coffee making kit and trash bags were all changed every day

no laundry facilities

brought the bedding up to us in a reasonable time but when we ask her to take the dirty laundry she told us to

there was laundry from a previous stay, laying in the room.

was told weekday hours for breakfast instead of weekend which starts an hour later.

no ice, no laundry, no restaurant

the gym was not open but it was nice they let us use the hampton gym. and the noisy pipes in

door to the room slammed hard, and there was someone from the kitchen who stood guard over the breakfast which

indoor pool, free shuttle! great place for couples !

the pool did seem very small for such a big beautiful hotel, but everything was

the front desk stated they do not do laundry before 10am and they knew they were out the night before

breakfast and customer service at front desk

room service for the whole 10 day stay but i found out later it's upon request

hours for room service, unable to make connection with room service during hours

clean, breakfast was great. staff from front counter, to kitchen & valet parking were great.

did not like that there was a laundry room located above my room and i was woken up every morning by loud noises

every time someone used the laundry the noise from the machines was almost unbearable.

machines in the laundry room should be replaced because you can hear them every time someone is washing their

no restaurant's on property. the noise from the laundry room.

our room was either above or beside the housekeeping s laundry, when the washer would spin it was so loud

the hotel was family friendly & has a laundry

good coin laundry but not laundry service and when i tried the first time, no coins available at reception

everything besides the dirty laundry

all of the staff were so helpful, less than a 2 minute walk to the lightrail, laundry facilities on site, pool

we did not get a chance to eat breakfast but everything else was excellent

bar closed too early, the hotel was full of guests going to concert, upon return to hotel there

new and clean kitchen in room was great (but unnecessary for our purpose).

the location, the breakfast, and the happy hour :)

breakfast was really good

room itself was nice, spacious, with a sofa and a small kitchen

laundry room provides detergent and has coin operated machines

guest laundry should have contactless option to pay for the service (actually, coins are needed )

comfortable bed, very clean room. laundry!

was offered and recorded 1 laundry detergent when i checked in after mentioning i would utilize

comfort, cleanliness, free breakfast buffet, free internet, weight room/gym