their laundry

we were in a non smoking room

good for travelers with pets: only $10/night, has direct access from room to outside area

everything else. big beautiful room. nice pool facility.

from the check to the sparkling clean pool

very good, clean, new, good laundry, good staffs, friendly.

no detergent machine in laundry area ahhaha

limited handicapped parking ice machine and elevator not centrally located in building

pool was closed

room was dirty, kids played score in the hallway until 2am there was no food at 8:45 am for breakfast and a sign

we are required to clean items used in the kitchen it would have been nice to be supplied with paper towels or

facility did not provide breakfast because the room had an internal kitchen

plenty of space and great to have kitchen with full fridge

full kitchen

what a surprise to open the door to the room to find a small one bedroom apartment with full kitchen, bath and

short on staff, limited room service

location,the front desk help was excellent,breakfast was good,the peace and quiet was great,that's what the trip

pool was closed and breakfast was limited

was perfect staff very helpful and friendly room exceptionally clean breakfast s

food, pool. bed was comfortable

sometimes very noisy and laundry was always busy.

guest laundry did not work at all

breakfast was nice!

breakfast was included and the room with the jacuzzi was delightful.

kids were disappointed when they came back from playing in games and couldn't get into pool because

hotel was perfect my room was extremely clean the staff was extremely nice the breakfast in the morning was

ud83eudd37ud83cudffc wifi was not good

i loved my room and the gym was a nice space

breakfast was really nice and the pancake machine was a great hit for the kids

since we stayed during christmas, the hotel leaned into the holiday spirit with a kids’ coloring table set

we had to ask for a room card, so we wouldnt get lock outside and we were able to go into the laundry room

the location and the front desk put us on the top floor so we wouldn t be woke up by kids stomping on floor

kids were also very disappointed with the pool

the kids kept tossing and turning all night trying to get comfortable

i didn't have a microwave in the room, would have been convenient with kids

pool needs re-surfacing and a little cleaning, but not too bad

breakfast wasn't that great

was a parking lot party for a few hours right outside my window

the breakfast

the breakfast needs a lot of work. the juice was very watered down and so was the waffle mix.

the breakfast was good

the women at desk was very friendly and explained the poor and breakfast hours to us

room was overbooked but we got a free upgrade with no problem and was able to do a late check

great variety of breakfast.. location was perfect

having pool towels was a plus

you could smell smoking in a non smoking room. seen laundry over the rails.

i asked him for an iron he told me i would have to go to the laundry room and they had one in there i could

wifi wouldn't stay connected and i kept getting kicked off, the bed was so very hard it was

everything was great and the breakfast was nice

they are pet friendly

front desk person was hospitable and knowledgeable plus they have free laundry.

the complimentary laundry was great too

nice large rooms love the pool and outside area nice grilling area

parking built into the price

didn t like that the property pool is under construction until june, which sucks because i wanted to go swimming

breakfast was great, good coffee, plenty to choose from, and very neat and clean

the parking was not the best mainly because people were double parked. only decaf coffee.

can late so didnt make it to the pool

i went while it was cold so no pool.. over all nothing bad to say about it.

pool area was basically right in the parking lot with no privacy

also, laundry facilities at hotel made it nice to not have to bring home dirty laundry

room was clean, guest laundry unfortunately not

clean, comfortable room. pet friendly

being on 4th floor with a pet

included breakfast was delicious and the beds were comfortable

laundry on site, worker on site and very helpful

love that a have a kitchen to cook in. also the property manager is great.

and quiet, private, comfortable, full kitchen, separate queen bedroom, staff was friendly, professional, and

a very comfortable living area & a kitchen with whatever i needed

the full kitchen came in handy as i traveled for thanksgiving

wifi code did not work.

friendly, clean, location, quiet, comfortable, indoor pool, proximity to sturbridge village, adjacent convenience

pet fee for a 10lb dog is steep, still an overall good value but should be listed upfront on

pool was in the parking lot with a wire fence.

internet wifi sucked

would have been nice to have scrambled eggs to go with the hot potatoes and breakfast sausage

more breakfast options

bed was fluffy. and kitchen was clean.

the breakfast bar was fully stocked with a variety of options

breakfast was okay

great location and pool was wonderful.

we used our towels at the pool and we were able to get clean towels right away

the breakfast was good

breakfast was great

pool area

dog was apparently in room ( the room smelled like a dog), the grounds were dirty, dirty laundry thrown off

access to parking

they charged me extra for my pets, which was fine, but they refuse to give me a receipt for that charge

i had a smoking room and the sheets and covers had burn holes in them the floors was very nasty

nice pool ud83dudc4d

complimentary breakfast, price, location and laundry room for guest.

i wish the laundry facility was updated. also room didn't have usb plugs to charge devices.

were comfortable, room was clean, not a bad breakfast, pool was clean, outside grounds were clean, great location

great to see your pool was open though

breakfast was good

pool was closed a lot mostly due to weather

breakfast was a little low but the staff is amazing! the manager worked with us on everything!

loved the balconies and the variety of smoking/non-smoking room options

the parking was the only thing that was ok.

parking lot was atrocious and people came there who did not belong and were hanging around my car

just happened that we were assigned a room (216) next to guests laundry and unfortunately at very late night

coffee only. not a prepackaged crumb in sight. pet fee not published when making reservations.

fitness room had no weights.

had the fitness center opened which most hotels are saying they can't open bc of covid

only con was the lack of breakfast, but the coffee was good

there s also a guest laundry that s really convenient for us so we could wash our laundry from work the

have very cost effective guest laundry

were laundry is ay

everyone was very nice and helpful. food and bar was excellent. breakfast was excellent as well.

kitchen area, layout, breakfast buffet

parking was easy

amazing continental breakfast and clean rooms.

i would have enjoyed breakfast but i had to leave before 7 am

the staff is very friendly, the location is perfect, and the breakfast is very good

the parking lot provided is very dark at night.

i reported a bag of trash in the parking lot and the groundskeeper immediately took care of it

they let our kids play in the pool late

breakfast was great, well thought out for customers and plenty of food to go around

property was extremely clean, parking lot well lit, beds very comfortable, very quiet, and the shower had plenty

same breakfast items each day

visit third floor, total disappointment, lack of cleanliness, no ice, soda machine not working, laundry room a

the staff was by the laundry smoking cigarettes

the lady when we first checked in and the laundry access.

you should notify people that you don't do laundry every night only every 3 days

anyways ms lady, the housekeepers, the laundry lady & all the ones that ms sabre my service animal

ain't no change machine in the laundry room

somehow the staff lost a whole load of my laundry.

location, comfortable beds, nice flat pillow, laundry

pet friendly but there is an extra charge

pet charge was $25 while most hotels charge $10 or $15

was good, they cleaned the room everyday, breakfast was fine, the good thing they have laundry room mostly hotels

laundry access on floor by the vending and ice

pool was down for repairs

the pool was closed and the gym had nothing in it

the breakfast was great

room was comfortable. great value. pet friendly

it was clean and the breakfast was good

poorly lit parking in the one area

room smelled like pet odor

i also appreciated having a full gym with treadmills, elliptical and dumbbell weights easily accessible

has a laundry facility

wifi was a bit iffy but, again it was fixed by helpful staff

pool area

pool was outdoor and smaller, but it was very nice and fun for the kids

the pool was really nice

resident who left there laundry in dryer for hours knowing i was waiting to dry too

guest laundry was great and inexpensive

the lady working the kitchen area was so friendly & helpful

the location was perfect for us. the parking was good and it was quiet!

the couch was not comfortable. there was no parking available at the end of our night.

quite, guest laundry, friendly staff

laundry room is also convenient

issue we had was the parking layout was unusual with the surrounding area so finding parking was odd

easy parking, great room layout

parking was tough

everything else. especially the very affordable laundry room.

hotel was way too pet friendly for my family and i

that the pool and gym was closed. but that's not what they told me when i booked my room.

available kitchenware and convenience of small kitchen; ample space including pull-out table and seating

breakfast offered a wide variety of options to choose from.

i was assigned a room right outside the laundry facility

parking was limited at best

loved our room, pool and breakfast

no bacon for breakfast

i wish there was an in door pool and that it was a little bigger

we got to do our laundry and the food was just fine that we purchased in-house

guest laundry facilities were very old

quiet and clean. friendly staff. loved the laundry availability

the wifi was miserable. could not log into my gmail!

wifi on th tv didn t work

laundry, pool & exercise room

the room was spacious, clean and the kitchen was great

-- the residence inn by marriott were the most expense place to stay with a pet -- could not recommend this to

staff to the wide food selection at breakfast, amenities, cozy yet modern and spacious room, the kitchen area

we booked a one bedroom with kitchen

no bar of soap in shower so i used the sink soap which worked fine but not what i remember about

the website stated that the pool was closed but did not mention the gym, which was also closed i've stayed in

room was nice but we were placed on first floor behind the kitchen

this property would have scored a 10 had their pool been open. i wish they had warned us.

to find and parking close to lobby

a tarp half covering it and the front desk seemed a little irritated that i needed change for the laundry

slept right next to the laundry room, which disturbed my sleep often

laundry was out of service and the room was a little outdated

laundry room was not working

guest laundry out of service

the laundry room was a nice amenity

smelled like mildew, trash in the hallways, laundry in the hallways

smart tv, laundry facilities, kitchen, allows dogs, safe. staff was very kind.

the kitchen had absolutely no cutlery, cooking utensils, dishes or pots and pans

also, it would be nice to have a sign in the kitchen area and in a memo before arriving to explain the type of

room such as lamps were broken, smoke alarm was coming off the wall, the hotel didn t have a laundry facility

waiting on the pool

and the breakfast is awesome also this hotel is very convenient to stores and to the

wifi was difficult to start up and had to start process again once it was inactive for more than 5

pool was closed

lady at the desk had no hand towels in that building, but she was nice enough to go to the main laundry and get

ample parking, nearby restaurants, the strollway to old salem, good breakfast, wine and cheese, and milk

wifi in my room was very weak

were never able to get signed into the available wifi

shame the bar closes early - could have stayed there all night

breakfast, room clean, laundry

also, the washer/dryer in the laundry room wasn't very clean

close to many attractions & food, the guy at breakfast was friendly and welcoming, the gym , the pool, the staff

we do not eat breakfast early.

shade could have blocked the pool lighting better

kid friendly, lovely pool, laundry on site, great breakfast options, lots if snacks, drinks, and alcohol available

only thing i didn't like was they didn't have a vending machine in the laundry room to buy laundry detergent

the location is perfect. love the pool. love the laundry are that is offered.

there is a guest laundry room with a washing machine and 2 dryers, a small fitness gym, a huge pool in between

the location and parking were great

the sink in the bathroom had a slow drain. no coins for laundry facilities.

didn't like that there was no food in the bar on sunday evening, due to the fact that the cook didn't show up

we had all of our stuff and kids in tow and had to go back down to get our keys reset

the wifi did not work in the room and between the outside noise and the roar of the air conditioning

patio didn't feel safe for the kids because it was close to the road and didn't have any fences separating them

my kids swam and froze their little butts off and the pool was the main reason we booked the place

place was very nice good location comfortable indoor pool but the kids said it was cold nice lounge area and

i liked the location the atmosphere was nice bar upstairs very pleasant

the pool was closed during our visit but that couldn t be helped.

gym wasn t stocked with towels or water

breakfast area is attractive, clean, and roomy

location, cleansiness, gym

breakfast perfectly adequate and the 24 hour coffee bar a big plus

was there during a soccer tournament so the pool was always packed

all the staff were very friendly, and the quality of the breakfast was outstanding, with plenty of eggs in

says it's $25 per pet, but we got there and they tell me it's actually $75

breakfast menu wasn't interesting and the food itself was fresh but nothing special

i ordered room service and was assured i would receive an itemized receipt at checkout (required for

ordered coffee and hash browns from room service and waited and hour

within walking distance of tons of great restaurants (highly recommend kranky's for coffee and breakfast)

housekeeper picked up my laundry bag of clothes when cleaning and they said they couldn't find it and that was

great location. great bar and restaurant onsite.

the staff at the bar and restaurant were amazing and karen from room service was great too!!

the pool and gym is closed also

entire staff - including room service - was quiet attentive and pleasant

there was no coffee maker or dirty laundry bag

service in the bar room very dirty bath tub all servic night stand desk etc previous guests dirty laundry in

everyone was really kind and helpful, and the downstairs playroom as perfect with kids

has a great custom fragrance in the lobby but the guest floor main living space smell like a gym shoe

bowling alley, basketball gym, nice size showers and rooms.

i like it s clean. never have to worry about that. and pet friendly.

pillows were uncomfortable. couldn't get wifi to work properly. light in the shower didn't work

my kids enjoyed the pool and slept very comfortably

the staff was wonderful! the room service food was really good.

location allows pets

from the receptionists to the maintenance guy, chris, the laundry guy and the cleaning ladies

handy guest laundry

good value, reasonable pet fee. appreciated the breakfast. gym was spacious.

getting a little worn. very small bathrooms. most equipment in gym broken!

convenient, clean, friendly staff and good breakfast.

helped me with my laundryud83dude00 -having a starbucks in the lobby -use of a lobby for gatherings -cleanliness

the laundry machines are very easy to use, and the clothes can be treated very clean with fond flavor

mattresses were comfortable, they were barely big enough fto accommodate 2 adults in 1 bed and 2 kids in the

meth heads sleeping in parking lot

no microwave, parking sucked, internet sucked

2 of the main reasons we booked this hotel was the full service laundry advertised and the jetted tub

i also prefer the ones that offer laundry areas too

the room, not clean facility, not maintaining the hotel, take off all services like breakfast, laundry and so

woman at the front desk ignored me twice to continue laundry when i asked for help at the desk after standing

desk staff was incredible rude - didn't realize it was not pet friendly - our frenchie who is an esa has stayed

breakfast could offer a little more, also only one washer and dryer in laundry facility.

the laundry room dryer was out of order, and it doesn't have a pool or gym

front desk person was doing laundry too, didn t have clean washcloths the first day

not great with 3 kids in room

not great with 3 kids in room

kitchenette was not accessible for a wheelchair

the kitchenette full size fridge

like that this place had a small kitchenette, hot plate full size fridge

location and kitchenette

liked the fact that they had a laundry room other than that there was nothing good to say about the staff or

staff busy smoking cigarettes

first room we got was a non-smoking room but it sure smelled

obnoxious people staying there that played loud music from there car till 2am we asked for a non smoking room

the bed was surprisingly comfy for a low rated hotel, the water pressure was adequate and the tv/wifi worked

no laundry soap available for 4 days. parking lot not the best.

we could not get wifi

explained that my room came with a complementary continental breakfast but could only get the hot bar or the

pool was out of service. only thing that was not ok for me.

pool area has mice - pool itself looked great and the grill area was nice and neat .

laundry room took my money to dry

nothing was working...pool and no laundry room

not working, gym not working, laundry facilities not working, vending not working, given one roll of toilet

room location breakfast pool laundry staff

laundry facilities, love the staff, their very nice & professional

the kids loved the free popcorn at night

the staff, including those serving food at breakfast, housekeeping, front desk in the middle of the night, we

lost half a night's sleep due to pickup truck (diesel) idling in parking lot, outside our room from 3:00am on

have 2 teenage kids

a place for kids 3 pm we just walked into our room do kids could get bathing suites on not even 2 minutes later

restaurant kitchen on 2nd floor closed at 2

i wish the hotel had room service

the gym was good as well, i ended up extending my stay for two days, so that should say a lot

room service was great and we enjoyed the food

room service was unavailable for breakfast so we had to go get it