handsome facility. pool. great breakfast area

the staff was excellent great breakfast pet friendly will stay again for next trip

the parking lot was well lit and felt safe

the cleanliness and the staff. the breakfast was amazing a lot of choices

she even turned on the fire pit so the kids sit outside after they got out of the pool

el hotel tiene piscina indoor y te ofrece un laundry grande y sin costo

for instance our room had a laundry basket and the kitchen was fully equipped and included a pitcher, extra

beds were comfortable and breakfast and laundry facilities awesome

customer service , suite , breakfast, laundry room

have a free laundry facility for the guests

i only did not like the gym: very limited facilities.

they were short staffed, and we were there for 3 days with no room service

wish the bar & bistro opened earlier, for early dinner

the pool was a little chilly, but other than that, everything else was great!

you also had a shuttle to take you within 2miles

coffee that was served at the bar should be complimentary

was some young kids in they 20-30s had got drunk and disturb our sleep from 3 o'clock

the bar and sitting areas were nice

staff at bar being inattentive

my car for the weekend in the parking deck and enjoyed what the hotel had to offer from the bar downstairs and

the hallways smelt and the laundry smelled like something had died in it

laundry room was out out of order and i needed to use facilities

gym was extremely hot. laundry room only had 1 washer working.

was out 30 minutes before breakfast ended and they never made more

the bar was nice

the room and the pool both were very clean. staff was friendly and helpful.

had both room service breakfast and ate in the gallery

i was there as a birthday treat to myself for self care, to order room service, spa and drinks and had to go

from the staff, the location too the relaxed atmosphere as well as the spa services & the rooms with a balcony

the mini bar in the room was extremely high if you pick it up it automatically charges your card to be

it also has guest laundry, which we needed traveling with a toddler

hot tub. pool. breakfast. clerksawesome

pool could have been cleaned. the water was murky.

i was traveling alone and i felt the location was safe and the parking lot was well lit

entrance to parking lot was a little tricky.

free parking and safe area are also benefits of staying here

staff was very nice and helpful. shuttle service was very nice and prompt. room was clean

in addition i was traveling with a pet and this hotel was well designed to receive and house pets

front desk staff, easy check-in and nice treats for your dogs plus no pet fee

the xyz bar was super and well stocked with all of our

and the staff were super friendly and nice, particularly the lady who was working the kitchen area for breakfast

it was a clean hotel with excellent breakfast setup

i liked the convenience of having a fitness center

thank you for the comfort, breakfast, coffee, wifi, and rewards for my first stay

there is really no kitchen/kitchenette just a sink, microwave and mini fridge

having to pay for laundry.

i liked the wifi.

kitchen was very old for the star rating

didn't like the fact that there was no kitchen tables and chairs, just the pull-out table underneath t

our room included a kitchenette complete with refrigerator, stove and microwave

laundry room policy is not ideal

we also checked in the first room we were assigned to was not cleaned and still had trash, dirty laundry, and

so i washed my own linen in the laundry room

the laundry room

laundry room and hallway bathrooms across from my room which had a smell from one or both

laundry room could certainly use some cleaning

it ended up getting so late that we just decided to wash them ourselves at the on site laundry since we had

they have laundry facilities, a basketball court, a gym with a peloton, reclined bike, elliptical, treadmill,

rooms are large; location is perfect, staff were helpful and friendly, breakfast is amazing, beds, sofa were

the gym was never busy and well equipped

hallways smelt like w33d -they only had two housekeeping so they were behind on laundry -the room was stocked

laundry broken, pool out of use and staff couldn't care less

there is no laundry facility or laundry service in the hotel.

they only clean the room every three days?????? no hair dryer. no laundry bag

property didn t have a place to do laundry

someone took away our laundry bag while our clothes were washed

laundry $4 to wash and dry ridiculous and no special rates for one's with extended stays wow that's

laundry room is conveniently operated by credit cards. location is close to many businesses.

breakfast sucks!!

cleanliness was not on point lobby bathroom and gym unavailable

laundry on site, breakfast options and helpful/friendly staff

don't understand why breakfast should cost anything

no yelling kids, loud neighbors or music, one of the best experiences so far, staff was friendly and attentive

well appointed rooms, welcoming and accommodating reception staff and a great bar lady , alisa.

breakfast was not good. bed was very firm.

it was very kind for the hotel to dry our laundry since their dryer was inop

perhaps during the summer time would be better with the pool

park my car just next to the entrance, the parking is big enough and i saw a multi storeys garage on the parking

no indoor pool

such an eyesore being located where everyone must see next to the gym

i had to request clean laundry/linen and toilet paper

i didn't like that it was roaches in the bathroom and kitchen sink

wifi was not reliable

breakfast not very good. gym to small.

also, it had a microwave in the room along with a little kitchen sink

four floors, pool, laundry, vending, and gym

couldn t connect to the wifi.

parking lot for the actual property was small but not a big issue

parking may eventually become an issue

my door of the room and trying opening it with key and he was successful, we all wake up and my kids was screaming

onsite laundry, convenience store, and plenty of parking

the room close to the main hotel laundry

shift great svc 7am shift not there at 7:15 my first morning and never returned my call about wifi not working

roomy kitchen area as well

room was clean and updated, good air conditioning, fully stocked kitchen

i love the convenience of having a kitchenette and laundry facilities

laundry facility could use more washer/dryers or even a coin machine.

the gym is clean, and they have a comfortable sitting area to just read or watch tv

staff was friendly and it is also pet friendly which i will remember for next time

the parking spaces are way too small

we liked having laundry facilities too

breakfast was more than adequate, food service nice feature

breakfast was ok just continental nothing fancy rooms was clean and beds are very comfortable

great room with separate bedroom and full kitchen we enjoyed watching the kids play basketball

speaking loudly and kids running from room to room

the pool and the gym were closed.

the staff couldn t have been nicer. they also had a pool which you never mentioned

clean, friendly customer service, great healthy breakfast, the breakfast area was so nice

clean rooms, friendly staff, great breakfast

the pool was dirty every day

running all day an night loud bottom floor near door that you hear open and close an any wanna do laundry you

staff first put us across from the laundry with 3 staff who we asked if it would be loud

our room was right beside facilities laundry & housekeeping making for very noisy days & no naps

i had to go buy a new suitcase, find a laundry mat to put all my belongings through a dryer and have been

bed pillows they need better breakfast lay out

drug deals at the doors all the employees live at the hotel laundry isn t done until 8pm and on

breakfast, no change machine in laundry room, and the pot smell on the 3rd floor

have just finished doing some laundry and the sheets on my bed we're not quite dry and there are no towels in

it smelled like sour laundry and marijuana throughout the whole building

no change for the laundry room

laundry

damage to all rooms, breakfast ran out of everything , had to take my own towels to laundry too

breakfast was extremely good and hot

wifi was too slow to function on an ipad

easy early check in

and welcoming to the fur family but there isn t really any where to walk them besides the parking lot and

and the gym area did feel somewhat small with me wishing there was a little more space

hotel it should be but there are many features to include nice bathrooms with large shower and kitchen area that

the suite is very small, but it it does have a full kitchen and over all is very cozy

we got the efficiency room with a small kitchen and although there were plates, and cups, pots, and pans, there

this hotel also had the cleanest guest laundry i have ever seen

had 2 adults and 2 kids

it was great to be able to just walk over to carowinds instead of having to load up the kids and all our stuff

had 2 adults and 2 kids

kids and i didn t care for the breakfast

guest laundry

i was going to use laundry room at 6:00 am , my key card was deactivated

very tight parking lot.

parking close to the rooms

breakfast

dirty laundry still in our room from previous guest

it has a laundry room onsite that’s not expensive, a pool, grills to do outdoor grilling, basketball court

no laundry

laundry was useful for me, you can shop at the small market in the hotel

laundry room was too dark snd creepy

visitors need to create airwallet for the laundry, being able to tap ypur card or phone would be easier

basic things like kleenexes,do not disturb signs,and laundry bags were missing

62 for one night, plus a $100 cleaning fee (without prior notice), plus a $70 pet fee (without prior notice),

we were there with my stepsons football team and we all enjoyed it maybe the kids a bit too much

staff cleeean room except couches need to be vacuumed off free from pet hairs

laundry machines was not working properly and had to pay twice to make it run

laundry facilities worked properly and efficiently

our kids were sad we had to leave

it also had a separate desk/work area that was convenient for my kids to hook up

it was nice having a couch, desk, and even a small kitchen area (mini fridge, keurig, and small sink)

the utensils in the kitchen were not clean

only downsides i noticed were that the wifi could be a bit more reliable, and the pool hours went quite late

no kitchen

i would have loved for the pool to have been opened, we were looking forward to that

pool was out

accept cards for laundry rooms

the location, all the staff was very kind, room was very clean, breakfast.

parking wasn't the best

there were kids there playing soccer, the young lady at the desk make sure i had a good safe quiet

the pool wasnt very clean, the services at the hotel could be explained better

cleanness, laundry facilities, abundant breakfast, efficient service, and friendliness.

also, the laundry facility was not functioning and that is something i could have used to watch dirty soccer

no continental breakfast, no fitness center, and no room service as advertised.

the breakfast selections were not great and the egg omelette was not good

breakfast was decent but needed waffle maker or frozen pancake to microwave or toast

clean guest laundry facility

need to fix the laundry, facilities, and breakfast could use some other options like some turkey sausage and

we went out for a few hours came back cooked as we were cleaning up we noticed ants all over the kitchen

also, the parking lot isn't the best

location of hotel pool lacked privacy and hotel parking full quickly.

the dryer in the laundry room doesn't dry the clothes all the way.

neat, clean, and pet friendly. quick easy check in and friendly staff.

the staff member was very helpful the breakfast was good price was right

excellent selection for breakfast!

yelling in hallways after 10 pm on 2nd floor it stated on your web site that it was pet friendly

pool, fitness facilities, laundry

no guest laundry room

the facility is very family and pet friendly

bar and food personnel also very friendly and accommodating

kids loved the pool

the indoor pool and workout room are well maintained

i was so disappointed i moved them where they could walk across parking lot to a cracker barrel - and not as

wifi didn't work from time to time, so i wasn't able to use certain devices i brought with me

no real restaurant, just a bar that you had to pick up food

i also wish they provided more towels, as we took two down to the pool, and only had one left over for the

appreciated the laundry facilities

and clean laundry machines for $2

it had a nice gym and laundry inside the hotel

we were traveling from ny and needed to used the laundry area they had laundry soaps and fabric

breakfast options were odd

we were on the ground floor near the laundry, gym, pool and lobby

easy access off i-77 good breakfast!

breakfast was really noisy - attendant banging chairs while cleaning, etc.

delores made the best breakfast ever

breakfast was great, perfect exercise room, nice pool.

stay there before familiar with most of it, nightcap bar ice is convenient bed is great.

loved the location and the gym!

sleep was great as i never heard any noise coming from the hallways or outside from the parking lot

chose this hotel for the pool

the only recommendation is to have lower lighting in bar area and make it a little cozier.

love the full sized kitchen and huge bathroom with laundry area

laundry available in the

very good for family! kitchen and laundry very helpful! big room space!

the area around the hotel,parking lot and grounds were all littered with trash and animal waste.

love the full sized kitchen and huge bathroom with laundry area

laundry room

very friendly and helpful, 2 laundry there

no wifi. ants in the room.

when we went to check out my husband pet someones dog and they tried keeping our deposit and accusing us of

convenient location, pet friendly

wifi setup not great, just ended up using my data instead

the mattress, guest products, staff,parking garage great location

when we got to the hotel and realized we had to use a parking ramp for parking my first thought was oh god this

not partake of the breakfast

my kids love the rooftop pool while my husband and i enjoy the night views on the relaxing outdoor furniture

t really like the big power lines, while in the pool area

our room was next to the pool and people were out late talking loud, so be aware of that

hotel parking is a little limited. can be a little loud in bar area.

the gym was large and well-lit

outdoor seating & pool-nice

they told me the washer/dryer was on the wrong floor and sent me to the staff laundry refrigerator didn

parking lot could be a little better, especially since it shares it with another hotel and other

hours of pool

pool was too cold.

breakfast, great location, beautiful lobby and bar area. clean!

staff was horrible we waited 20 minutes before we went looking and found the guy standing in the laundry room

when i called to ask for some he told me it was too late that they can't get in the laundry room

once i complained, then he started to check me in and told me they only had smoking rooms

for a non smoking room

clean room, sheets, and bathroom. hardwood floors, flat screen tv, and quiet. strong wifi signal

property good laundry facility nice pool- water is good cool

room service, no complimentary breakfast, bistro closes too early

i liked the rooms with balconies overlooking the pool. next time i will request one of those.

wifi didn't work so i couldn't

the quietness, the pool area

it was a plus that the pool was open

the room was so attractive and clean. free parking in a fun mixed use area.

the bar was open and staff was helpful and friendly.

the pool hours

parking is limited and it's not alot of spaces but we were fine walking a short distance.

i enjoyed the breakfast and pool table in the lobby area

breakfast was great

location and nice environment, nice gym and breakfast

i checked out i noticed extra charges of more than $60 for pets but i didn t have a pet with me

small gym with 24 hr access on the 1st floor and a fantastic continental breakfast available from 6-9:30

pool was a bit small for such a big hotel but it was heated which was a nice surprise for a morning

everything. the staff. the rooms. the pool. love it all.

the amount of kids running amuck with no supervision

great wifi

our pet peeve, seemingly everywhere now, are the ridiculously heavy duvets.

is a great hotel, from the two room suite with kitchen, breakfast, pool and deck, gym, laundry, location, upkeep

laundry room is useful but needs a good clean

laundry was very clean and that was appreciated

the rooms smelled like a pet had just stayed in and wasn't cleaned.

friendly staff, immaculate room. fabulous location. relaxing pool area.

comfort great breakfast laundry facilities price

the only issue would be parking in the area.

was the kitchen manager i think, and although we have stayed at this hotel before when we went to carowinds

great location, clean spacious rooms, nice facility gym, pet friendly and friendly staff!

enjoyed the room, hotel location, pool and breakfast

2 tv's and tables and chairs, small snack and convenience area to buy things by the front deck, laundry: 2

the room was fabulous breakfast was great.

kitchen is a bonus

fireplace didn t work. would have been nice on that 20 degree evening

quality for price...having a full service kitchen was great

room service meals were delicious and staff was pleasant. very beautiful property.

pet friendly. free parking

ordered room service. the food was so good! great proportions as well.

desk staff were friendly enough but understaffed and didn't seem to know how room service worked or even if it

the pet fee was waved when we stayed and we loved all the attention given to dogs while at the hotel

stayed in room 231, aperantly there is a laundry room next to it

my room was opposite the laundry/maids room every morning loud voices disturbed my sleep

was really nice we got one with a spa pool and it was really nice to the bathrooms is really nice had a in the

we enjoyed the pool

there is a little garden off where you eat breakfast and the pool and spa area is private and well maintained

to take their own room trash to outside dumpster and carry their own dirty towels & linens to laundry, to receive

guest laundry is available and vending machines for snacks and drinks

a lot of options for delivery, there's a reasonably priced laundry room and dishes/pots are provided or available

clean no problems staff where great front desk easy check in very polite laundry bed towels where clean and

vending machines in hot laundry room

the pool area was clean and well maintained with fresh towels available

the location was awesome !!and loved the heated indoor swimming pool!!

there was some problems with the gym and the spa area, which limited our access.

m the beginning i thought it was gonna be a noisy stay , it was lots of kids running around near my room but

ve us early checkin/late check out)

didn t get clean towels only certain days was laundry day

the laundry facility.

the stairwell system is confusing making it hard to find vending machines/laundry while also being disgustingly

no oven in the kitchen.

gentleman outside dining at 10 am in the parking lot

no laundry room

the room was nice, the laundry facilities was great and the breakfast was tasty.

we had to travel every other day to a laundry mat to do our

about this place it has everything that i need if i could change something it would be the laundry using quarters

the room was clean and spacious. breakfast was decent. guest laundry was tidy and accessible.

the gym exceeded expectations; very spacious with numerous spin bikes, free weights, treadmills, etc

there is a parking lot right beside that is gravel

restaurant kitchen on 2nd floor closed at 2

i didn't have time to check out the rooftop pool or restaurant; however i did venture to the bar on the 2nd

free parking, great location

roaches and waterbugs spotted in the laundry area that was close to our room

nothing too crazy, the free laundry is an amazing choice as wellud83dudc4fud83cudffe

the laundry was broken the ice was broken the majority of the vending machines were broken the pool was

laundry facilities were ok

vending machines and laundry were out of order

helpful staff laundry room for extended

they also didn t have change available for the laundry facilities

staff has been absolutely unhelpful and uninterested in helping us track down a bag of dirty laundry that was

several times to get extra shampo and a laundry bag

vending, ice and laundry on different floors, its confusing

no frige no laundry

wifi was terrible

i could hear a pin drop from the other rooms, poor air ventilation, phone didn t work in room, wifi didn

was kind of duck off, they had a restaurant where i could order food, buy wine or alcohol, catch shuttle to the

have preferred pet fee to be $50 per room vs

omg finally a hotel with free laundry!

the construction also meant their restaurant and bar was closed for in person dining but the room service was

i came to get away from my kids only to listen to someone else’s all night the whole two nights stay

room lacked some basic amenities and there was no maid or room service

pet fee- most pets are cleaner than most people staying in hotels

parking, free breakfast, gym and pool area, laundry on site

to the hotel tired from work at 11 and decided to do laundry then bc im not much of a morning person to wake up

breakfast was delicious and the room was super comfy

i loved the indoor pool and it was quite. it s right off the interstate with little traffic.

no closet, mini ironing board, kitchen was very small, only room for one person at a time.

we also utilized and appreciated the pool and laundry room

cool that it has laundry

my son was grateful for the 24 hour laundry facility and the availability of the fitness center

location of my room was next to the laundry room

the laundry center was a little outdated and could use some extra love.

the price was good and it has a pool and laundry facilities

laundry smells like mold

there was also pet hair everywhere and the dishwasher had dirty dishes left in it

very pet friendly

the kids loved everything no complaint from us

too tired to try the pool

i like the breakfast. staff was very friendly and helpful.

beds were great and the staff and the gym and the water in the gym

my daughter liked the gym

breakfast was a lil hard to eat

probably the amount of parking space

there was a really nice continental breakfast included with our room - eggs, sausage, fruit, cereal, assorted

that you guys do not have shuttle buses

was a unhoused man sleeping in the grass by one of the parking areas

spotless!! staff was nice and ver accommodating . parking was plentiful.

the restart was not open, the bar was not open, they had no laundry detergent, there were no were on the pull

the buttons to the working elevator was sometimes missing, the door handle from the inside of the laundry room

hallways, weight room, and laundry room wasn't clean

faulty keys made it difficult to get in the hotel, to get to the ice machine/laundry room & hotel rooms

liked the free parking and that their was a nice laundry and area to eat etc

it has parking, self service laundry and fitness centre.

liked that there was a shuttle to take you back and forth to light rail-drivers were all very nice and professional

they offer a free shuttle service within 3 miles of the hotel which was awesome

very friendly and helpful, particularly the ladies that checked me in/out, and both of the shuttle drivers

reception was great and so were the shuttle drivers. i'm very happy that i chose to stay there.

we used facilities like a laundry which was very useful

friendly staff laundry

the parking space and the construction work going on.

airport shuttle / free week parking was nice

the staff was so friendly, i liked that we could park there for 2 weeks with free shuttle to airport

had to go to other end of corridor to use another set to get to laundry

went to do a load of laundry, sign on door to laundry room says, see staff for detergent etc

the hotel also lacked shampoo and no longer sold laundry soap, even though it was advertised

there is a guest laundry area

spacious room and laundry available

complementary breakfast and amenities like gym and pool.

never once had room service in my 4-night stay

i fell in love with the decor of the lobby, the glass elevator, friendly staff & the top tier breakfast

complimentary wifi does not work

complimentary things like snacks and drinks and breakfast great experience

didn't like the fact that there was no laundry onsite and that the rooms are small compared to other hotels

i was unable to connect to wifi.

the gym isnt operable and wifi pswd didn't work

hot shower, breakfast, comfortable beds, quiet, good sleep.. not far from attractions.

comfy bed. hot water. wifi.

our room was either above or beside the housekeeping s laundry, when the washer would spin it was so loud

no restaurant's on property. the noise from the laundry room.

suggestion: needs it's own change machine for laundry facility.

every time someone used the laundry the noise from the machines was almost unbearable.

machines in the laundry room should be replaced because you can hear them every time someone is washing their

night we stayed there it started to rain and there were some kids in the pool that didn't bother to dry off and

no free shuttle to airport as advertised.

the price was great, the hotel has an airport shuttle which saved about $25 taxi ride each way

i also enjoyed the pool

a breakfast that included some hot food like eggs and oatmeal was a plus

and free full breakfast severed daily

breakfast was good too

or at least the booking website advertised as having a rooftop lounge it does not and a heated pool it does not

comfortable pillows and bed,a/c worked, good lighting, great breakfast, nice water temperature in pool

the full kitchen and the peaceful location.

breakfast options

nice, colorful furnishings, comfortable beds and being pet friendly is a definite plus!

very modern i love the lobby area and the access to the gym and bar was amazing

pool was chaotic with kids splashing around throwing a football and knocked over my drink

great facilities (e.g., gym and pool), comfy beds, big rooms

no laundry facility

free airport shuttle

it was our first stay with the pups in a pet friendly hotel and i would stay at this hotel again

location and accept pets

staff was friendly and the airport shuttle was prompt both times and the drivers were kind and knowledgeable

room wasnt good cleaned the 1st time. pool water was green.

lady barbecuing in the parking lot

love the pool area.

the pool was closed the whole time of my stay

we kept the room a mess but it wasn't and that they would have to buy a new mattress due to our pet having an

to get my own towels, coffee refills for room , and kept the laundry as well as trash gathered

t have ocean view, felt like we were in the basement near the cleaning and laundry

place is ripped up laundry broken, the 5 o'clock wine and snack didn't happen

booked a king bed with pull-out sofa, which booking said was ok for 2 adults + 2 kids, but it was a single-bed

we had a room full of kids and we asked for the room to be cleaned while we were out saturday and for new towels

also the laundry services were out of order

pool heater was broken, kids were disappointed

clean, yummy breakfast and at a great price!

the pool hours

people at the front desk are amazing and super kind , breakfast was suprisingly good and the location is pretty