you need quarters to use the laundry machines, which was kinda inconvenient

extremely clean a d comfortable, beautifully decorated, good breakfast and friendly staff.

decent fitness center

breakfast was awesome!

cleanliness, great shower supplies, ample space and great breakfast.

kitchen staff

clean, breakfast was delicious

the breakfast and coffee were excellent, but word to the wise --- get there early

the only issue i had was that the breakfast was very limited for the price

location n staff. breakfast

nice outdoor swimming pool, and great breakfast

it was really helpful to have a kitchenette too

pet friendly, kind staff, and great location.

pool was a little small. parking garage was dark!

the cost of parking was high. the breakfast was less than average

would ve been really nice if the pool was little warmer

there are three restaurants within the hotel; the pool and spa options could definitely come in handy

rooftop bar was exceptionally hospitable

low water pressure in a shower, dirty room, missing sippers, empty bar, slow room service, missing concierge,

great location to convention center . great gym . nice large corner room

there were some things being remodeled, such as the pool, and the laundry room

pool closed ,no laundry ,parking was expensive

also the guest laundry was not

alot of people travel for work and would be nice to have better wifi for free.

kids playing in hot tub

no ice, no laundry, no restaurant

restaurant in the hotel was absolutely horrible the bartender was nice and frustrated with the kitchen

phenomenal customer service at front desk, early check in without an additional charge

water in tub backed up when showering,breakfast staff in kitchen was rude to us and was hovering

great location, i love the bar and restaurant, very beautiful city view at night

the front desk stated they do not do laundry before 10am and they knew they were out the night before

all amenities are up and operating again including the pool, a full gym and restaurant

the indoor pool and gym were small but nice to have

the location was great and walking distance to food and the gym.

clean and free breakfast

room service was great and very helpful

location was awesome. breakfast was great. bar was excellent. softest bed i've ever slept in

and comfortable room, nice bar and restaurant, welcoming staff, gym facilities at ymca excellent

we have two small kids and this upgrade made their trip extra special

we were given a room next to a loud group of kids there for a cheerleading event

like the location of this hotel also the breakfast is great too

we did not eat the breakfast . our room was very comfortable and inviting,

in bar very friendly and helpful in evening

rooms were spacious, kitchen facility in the suite was good

only thing we missed was room service

there was laundry from a previous stay, laying in the room.

brought the bedding up to us in a reasonable time but when we ask her to take the dirty laundry she told us to

the toiletries, laundry bags, coffee making kit and trash bags were all changed every day

no laundry facilities

nothing to tell us about the hotel and what they had to offer and location of restaurant, gym, pool

location, valet parking, cheerful staff, pet friendliness.

roof top bar and added bonus

was disappointed there was no spa nor pool to chill at

also there was not a microwave in the room, it room service brought one right up

no. they accept pets so we were very happy.

you get a card key to access the hotel elevators, pool, laundry and your room

for what i paid for the room there definitely should have been room service!

do not like the extra charge at the bar when i asked for a bacardi and diet and was charged two prices

nice pool and great room set

the bar, the pool and the dinner area was closed due to the virus so even though i understand, it would have

the restaurant and bar area was very nice and breakfast had a lot of selections the rooms were very clean and

perfect location, nice staff, very clean ,comfy bed and the breakfast was delicious! ud83dude0a

no breakfast or access to gym

breakfast options could have been better

the breakfast was good, room was clean

the roof top bar was great for pictures

no pool, so many homeless people in the area. room service did not broom. no robes

friendly staff. loved the dog space, that was so convenient, definitely worth the pet fee!

we didn t have use of the pet friendly facilities but that even have those

paid for 2 days of wifi and could only access it one time

the hotel was family friendly & has a laundry

everything besides the dirty laundry

good coin laundry but not laundry service and when i tried the first time, no coins available at reception

all of the staff were so helpful, less than a 2 minute walk to the lightrail, laundry facilities on site, pool

gym was small and mostly cardio stuff

laundry out of order

pets being allowed

when i checked in, the front desk staff gave me no information nothing about breakfast, wi-fi, gym access,

lots of room to put your bags on the bench, good wifi connection

very modern, clean and friendly staff. chose this hotel due to it being pet friendly.

the rooftop bar was closed after the concert which was disappointing

super convenient for walking to shops, restaurants and many rooftop bars

the drinks at the bar were bomb !! cleanliness of room.

the apartment was beautiful, great view of the city centre, well equipped kitchen, comfortable bed and spacious

but i can imagine for a light sleeper or person with kids this may be a problem

everyone was nice and such an amazing bar and pool

hotel closed the pool on the last two dats we were there

i love there s stores connected to the hotel, and the amazing gym

great location. the gym was the best hotel gym i have ever seen

i loved the pool and bar and the gigantic tv

room service not available 24/7z

the room service was excellent and the food

if the pool and fitness center was open

great mini bar selection great valet and bell boy service room service quality is good

i was also told the hours of pool use so we purchased new swim wear, but the pool was so cold it was unbearable

no room service. not a variety of late night snacks or sodas of any kind.

the hotel bar has some great bartenders and they made their drinks strong

gym was amazing disappointing there was no pool

the amenities are great and the lobby lounge, bar and coffe shop are really great too, very pleasing, comfortable

good location + gym was well equipped although some of the treadmills didn t appear to work properly

was really challenging coming and going, room service was just okay, we were placed on the event floor and there

the brunch was great. roof top bar is awesome. location was great and spa was great.

spa was very small

no shower cap in bathroom.you have to go to front desk to get. no room service.

at the bar the separation between customers could be better, did not follow the 6 feet rule

went well from valet parking, check in/check out process, quality of room, breakfast, bar , health club, overall

they said something was wrong in the kitchen

fantastic private lounge, service, breakfast, gym

room service was fantastic

front dest, valet and room service were wonderful

laundry room provides detergent and has coin operated machines

was offered and recorded 1 laundry detergent when i checked in after mentioning i would utilize

guest laundry should have contactless option to pay for the service (actually, coins are needed )

comfortable bed, very clean room. laundry!

everything was nice. the location, the staff, and even the bar workers was super amazing

location was great, daily room service

the gym the sink

the extremely loud music coming from the bar or bars next door.

the gym needs upgrade, no lounge chairs available on the roof

the mgr helps us greatly when our room service food was cold, he took care of us, providing us free breakfast

no personal laundry service and no free breakfast

- restaurant breakfast doesn't start until 8am, no tv guide in the room, no fitness access, no laundry, no real

was lovely, but disorganized, no room service menu in room, couldn t give me directions

the bar in the hotel closes at 10pm as does room service.

elevator broken lousy continental breakfast and no shuttle. hotel needs an overhaul

we didn t try the breakfast but i heard wonderful things

they are pet friendly, but you have to walk a block to the nearest potty area. not a fan.

i didn t get an opportunity to go to the bar area, but it looked like a nice atmosphere

the breakfast was nice

the spacious, modern, sleek rooms with kitchenette, huge tv and great bathroom - large gym - pet friendly hotel

suggestion: needs it's own change machine for laundry facility.

every time someone used the laundry the noise from the machines was almost unbearable.

did not like that there was a laundry room located above my room and i was woken up every morning by loud noises

no restaurant's on property. the noise from the laundry room.

roaches in our room and the laundry area. night staff wasn't the nicest...

that you guys do not have shuttle buses

we felt unsafe from the time we drove into the parking lot

the staff was friendly and breakfast was pretty good.

not a lot of parking available.

ok breakfast

it has parking, self service laundry and fitness centre.

my experience was wonderful besides the lady staff that was at the bar attitude wasn t nice

liked that there was a shuttle to take you back and forth to light rail-drivers were all very nice and professional

the diner/kitchen opened late and the food was tasty 3

loved the inside set up with bar grill with nice comfortable lounge area

friendly staff laundry

we used facilities like a laundry which was very useful

the shuttle staff are out of this world

very comfortable bed. good wifi.

none of the sockets works to the lamps for me to charge my lap top an phone they are very lose an wifi in an

pool bathroom was highly neglected.

had problems connecting to hotel wifi, tried several times and still wouldn't work.

came for one day for my daughters gymnastics meet. the kitchen staff was sooo friendly!

the staff from checking in, shuttle, restaurant were excellent!

breakfast was awesome. room was comfortable. evening cocktails awesome.

went to do a load of laundry, sign on door to laundry room says, see staff for detergent etc

the hotel also lacked shampoo and no longer sold laundry soap, even though it was advertised

had to go to other end of corridor to use another set to get to laundry

there is a guest laundry area

spacious room and laundry available

didn't like the fact that there was no laundry onsite and that the rooms are small compared to other hotels

wifi didn't reach our room most of the time.

great breakfast

everything-breakfast, room, customer service

the gym isnt operable and wifi pswd didn't work

the buttons to the working elevator was sometimes missing, the door handle from the inside of the laundry room

the restart was not open, the bar was not open, they had no laundry detergent, there were no were on the pull

hallways, weight room, and laundry room wasn't clean

liked the free parking and that their was a nice laundry and area to eat etc

faulty keys made it difficult to get in the hotel, to get to the ice machine/laundry room & hotel rooms

there is no coffee pot in the room nor did they have laundry facilities.

the gym was actually really nice, especially for a hotel- i was impressed

pool table, complimentary breakfast, clean rooms, complimentary water bottle and soft beds!

very clean, good breakfast and shuttle to airport service excellent

gym was open

the included breakfast starts early, which was perfect because the hotel shuttle took us back to the airport

was saturday night and the bar was closed because of staffing issues.

the staff was fantastic, breakfast was amazing. everything about this hotel was great

we finally arrived at the hotel late at night, and ended up feeding the kids pizza after midnight due to the

the bathroom had a lot of light, and the kids loved having a pool table to shoot on

clean, quiet, choice of hotel room on arrival, good breakfast

it was nice, it has a pool , and the staff was sweet !

breakfast at 7:00 so we missed it.

the breakfast was not good and no variety.

shuttle pick up from the airport took 45 minutes

laundry services

loved the salt water pool and convenience to the airport and downtown charlotte.

nice pool, close to the airport, friendly staff, nice restaurant, nice surrounding

was very nice, kitchen was open later and i hadn t eaten all day - really appreciates that

of the hotel and billed on the invoice without customers having to pay for parking on an insecure wifi at

also the laundry machines need to be updated to take credit cards

one of the laundry attendants was rude.

the laundry supervisor was very nice. she was very sweet. she is a 10/10.

said there was balcony and there wasn t really and no laundry facilities

light in lobby busted, several light bulbs out in lobby, breakfast staff cold, not friendly, kids in gym

laundry smells like mold

the price was good and it has a pool and laundry facilities

indoor pool kitchen in room

front desk workers mainly over night was very rude and disrespectful she told me on u have kids make sure y�

was decorated in a nice modern way that felt like home, the pool was a good size & warm, the kitchen in the room

location of my room was next to the laundry room

cool that it has laundry

the laundry center was a little outdated and could use some extra love.

we also utilized and appreciated the pool and laundry room

my son was grateful for the 24 hour laundry facility and the availability of the fitness center

to the hotel tired from work at 11 and decided to do laundry then bc im not much of a morning person to wake up

parking, free breakfast, gym and pool area, laundry on site

parking, free breakfast, gym and pool area, laundry on site

the pool was closed.

no closet, mini ironing board, kitchen was very small, only room for one person at a time.

great facilities (e.g., gym and pool), comfy beds, big rooms

did not have breakfast

great facilities (e.g., gym and pool), comfy beds, big rooms

the room size is perfect is a pet friendly hotel everything is wonderful

large fire pit by the pool

the kitchen set up was nice except no stove

new wifi system requires you to login every two hours, is very slow, and simply annoying waste of time

the pool could have been longer and deeper at the deep end.

the location was good. the kitchen was large

bedroom not separate from living room and kitchen area.

breakfast was good, but could use a little more variety in the

i was told a shuttle would still be available but when i called it was done by 11 pm so i had to take a taxi

no free shuttle to airport as advertised.

the pool and firepit. very relaxing. loved loved loved the shower

also, i didn't like that there were several (7) young kids in the gym area playing around

no frige no laundry

bed, accessible accomodations (walking distance to restaurants, shuttle)

had to stop in charlotte on our way to florida, so i wanted a pet-friendly hotel right in the exit of i-77

i could hear a pin drop from the other rooms, poor air ventilation, phone didn t work in room, wifi didn

wifi was terrible

i didn't like that there was no self serve laundry and no vending machines

no laundry room and pool was outdoors

i didn t like that the property didn t have laundry room.

no laundry facility at the hotel

plates and bowls at breakfast were funky

roaches and waterbugs spotted in the laundry area that was close to our room

staff was rude they act like they didn't understand english they didn't want to get the dirty laundry the phone

and security guard would not let my guest use the laundry

laundry facilities were ok

vending machines and laundry were out of order

no laundry facility

lobby is beautiful suite styled rooms great breakfast! nice gym

gym open 24h and quit good equipment, very clean, nice staff

there is a nice sports bar across the parking lot.

a bug was found in our room and the pool wasn t open during the duration of our stay.

had a bar and restaurant at hotel

great price for one night stay. ample parking. employee who checked us in was very nice

shuttle perfect

i will stay here again.... just when the pool open. i love the room & staff.

room service trays were left in hallway overnight

had the previous guests trash in the room and used laundry we found in the closet

we found the laundry room door with no door knob and there was plenty of towels in there

small gym. indoor pool not really toddler friendly

the rate, the great hot breakfast and shuttle to the airport

that the remote was missing to the fan. the parking lot could be little bigger.

the laundry room

shady characters hanging out in the parking lot

the parking was fine and the tv channels were good

brilliant wifi

that want to party at 2:45am until 4:00 in the parking lot outside my room, the bed was uncomfortable and the

it cost me $10 to do one load of laundry

i really liked the wifi was free

suite had a kitchen area

did eat breakfast

did not have time to use the gym and pool, which was a huge disappointment

didn t get clean towels only certain days was laundry day

the laundry facility.

the stairwell system is confusing making it hard to find vending machines/laundry while also being disgustingly

i like the style of room and convince of having a kitchen.

place to stay full kitchen

vending, ice and laundry on different floors, its confusing

staff has been absolutely unhelpful and uninterested in helping us track down a bag of dirty laundry that was

several times to get extra shampo and a laundry bag

they also didn t have change available for the laundry facilities

helpful staff laundry room for extended

omg finally a hotel with free laundry!

the one stop shopping; lodging,restaurant,bar,fitness with peloton!!!,pool

the construction also meant their restaurant and bar was closed for in person dining but the room service was

not enough parking

clean gym with plenty of equipment for a good workout

we had to travel every other day to a laundry mat to do our

the room was nice, the laundry facilities was great and the breakfast was tasty.

the room was clean and spacious. breakfast was decent. guest laundry was tidy and accessible.

about this place it has everything that i need if i could change something it would be the laundry using quarters

no laundry room

ice room and laundry accessible

have a guest laundry which is open from 6am to midnight everyday

find that the back of the house need to have more attention, (example) the laundry must be looking more clean

the bed, wifi, complimentary hotel shuttle from airport option, to make coffee in the room

shuttle driver was great also

i was told to go to the laundry myself to pick up the bed sheets and pillows case, and there was no hot water

we were able to do our laundry nice breakfast great staff

clean no problems staff where great front desk easy check in very polite laundry bed towels where clean and

vending machines in hot laundry room

a lot of options for delivery, there's a reasonably priced laundry room and dishes/pots are provided or available

clean, nice gym, guest laundry and very nice professional front desk.ud83eudd17

i think every hotel should have a smoking lounge and bar on the top floor for easy ventilation

nice lobby and restaurant area. room service had good food! so close to airport.

we also ordered room service for dinner and it was very good quality

nice location and loved the pool and gym with the kids

no room service

my kids didn’t

the bar was closed so we had to get in our car and drive off premises just to get a coke

smell. drink. room service

rooms weren't big enough for my family with 3 kids

i haven't ever did laundry in a hotel and that experience was actually good

the floors are sticky the laundry room has 2 big trash bins that smelled horrible

pet grounds and dumps were unexpected

pet dogs barking a lot up and down the hall

comfortable and pet friendly all what we needed!!

laundry facilities were very dirty

was in a room next to the laundry with laundry carts lining the hallway

i caught up on my laundry, the area was small but tidy and cheap to wash and the washers and dryer work very

the laundry room not working

would like better laundry facilities

desk staff were friendly enough but understaffed and didn't seem to know how room service worked or even if it

room service meals were delicious and staff was pleasant. very beautiful property.

i think we were told that room service was available, but where was the menu for that

great location, great staff, and great hotel with a great bar ud83dudc4d

location was great, very pet friendly. did not try the breakfast.

property good laundry facility nice pool- water is good cool

not a good hotel to take the kids

the pool is nice as well

the wifi wasn't working

nice view of the pool

laundry service was not available as washer was down

courtesy of staff, cleanliness, very good breakfast,shuttle service,pool, very quiet although it seems very

free breakfast with a good number of food options

wifi reception in my room was sporadic and spotty

pool was nice. room was very nice and breakfast and shuttle were on time and great

2 tv's and tables and chairs, small snack and convenience area to buy things by the front deck, laundry: 2

pet fee is over $100 so for one night stay it is almost as much as room

the breakfast some items stale, fruit not as fresh ( overall ok)

quality for price...having a full service kitchen was great

excellent breakfast room

the gym exceeded expectations; very spacious with numerous spin bikes, free weights, treadmills, etc

cheap toilet paper , no baggage /luggage cart , no room service , it felt like a holiday in but newer

there is a parking lot right beside that is gravel

nice setup in gym

room did not have a microwave, room service was only available upon request, and there was no pool

when i called to ask for some he told me it was too late that they can't get in the laundry room

staff was horrible we waited 20 minutes before we went looking and found the guy standing in the laundry room

tables no wifi was not working at all i informed hotel manager twice and nothing was

clean room, sheets, and bathroom. hardwood floors, flat screen tv, and quiet. strong wifi signal

he was also very angry with me for smoking- in a room designated for smoking

laundry room is useful but needs a good clean

is a great hotel, from the two room suite with kitchen, breakfast, pool and deck, gym, laundry, location, upkeep

laundry was very clean and that was appreciated

good included breakfast and cute pool/patio in the middle

this is kinda a deal breaker for me had i brought my kids i would ve been exasperated

the bar closed early.

our pet peeve, seemingly everywhere now, are the ridiculously heavy duvets.

i wanted to use the gym earlier than 6:00 so i wish that there had been 24 hour access.

the gym looked nice although i didn't use it

bed was soft, the room was spacious, the fire pit by the pool was beautiful,the drinks were delicious, and the

stayed in room 231, aperantly there is a laundry room next to it

my room was opposite the laundry/maids room every morning loud voices disturbed my sleep

was really nice we got one with a spa pool and it was really nice to the bathrooms is really nice had a in the

wasn't any bacon or sausages for breakfast, but other than that the breakfast menu was fine

perfect in every way. beautiful room, great location, friendly staff, great breakfast bar!!!!!!

very friendly and helpful, 2 laundry there

laundry room

that we paid a fee for our pets.

no wifi. ants in the room.

the wifi connection sucks.

very accomdating staff, on site laundry, gym, allowed us to check in early after flight cancellation

fact that the laundry service was not free and even worst, needed quarters to put in the machine

is a laundry room on the first floor, but it requires quarters and there was no machine to exchange

liked the laundry being inside the fitness center and the fitness center being available 24 hours

they also have a laundry area and really everything you need

the laundry facility was dirty with trash all over the floor

parking area

being able to lie down after traveling with two kids

parking for front rooms to far away from rooms

at the hotel nobody answered the phone at 8 pm and so on and i was with my 2 kids at the airport

free shuttle to and from the airport

glad they have a shuttle bus it is was great to use.

breakfast was a pleasant surprise

motel was in a good location to arena, clean, had a restaurant, had snack machines, pool, ice, the room was very

pool was closed due to covid, otherwise no complaints.

laundry room, pool , workout equipment( treadmills), and ice machinea all out of order and was for

i always saw house keeping cleaning. i liked the laundry and gym facilities

the laundry facility was out of service ago we couldn't do our laundry

laundry in the building

quarters for laundry and suggested i go over to seven 11 to get some

like that they had a pool of workout room a laundry room breakfast in the morning and some staff

the shuttle service they offered was awesome

we were on our way to cancun, so the shuttle service was awesome

it's right off rte. 85. clean, comfortable, good breakfast.

but a little bit more variety at the breakfast bar would have been nice

laundry was closed

the laundry room was opened to the hall so that is all you smelled coming in and the rugs were wet and

only thing i wanted to do that i didn t get to was laundry, the guest laundry was out of service but that wasn

they were friendly to my pet

nice room and the bar in the hotel

one front desk person didn t know about the laundry facility and pretty much guested her way

great staff, size of room great, laundry next to room was perfect.

didn t look for amenities so was surprised no laundry facilities no restaurant

the wifi

the front desk staff were very helpful with plans and arranged a shuttle to the airport and provided an affordable

no guest laundry room

pool, fitness facilities, laundry

pet friendly is a huge bonus

wifi was superfast

traveling with kids can be difficult

visitors need to create airwallet for the laundry, being able to tap ypur card or phone would be easier

basic things like kleenexes,do not disturb signs,and laundry bags were missing

62 for one night, plus a $100 cleaning fee (without prior notice), plus a $70 pet fee (without prior notice),

the gym was too open, and it was small

you're looking for a good sized room, clean hotel, moderate prices, pool for kids, good location hotel with

laundry facilities worked properly and efficiently

laundry machines was not working properly and had to pay twice to make it run

late check out

the late check out was a plus. also staff was very friendly.

i didn't get to eat breakfast but the bar looked good.

accept cards for laundry rooms

online said the pool was open, which was the only reason we choose this place, but when we got there, it was

the pool was good

the next morning there was a great breakfast selection

the parking lots were well lit

i was going to use laundry room at 6:00 am , my key card was deactivated

guest laundry

this was a good alternative to avoid the traffic and looking for a parking spot in the city

parking lot needs striping for automobiles

very clean comfortable and easy access from interstate. very good breakfast.