comfort and swimming pool

did not like that there was no room service; no one ever informed us that there was none, we had to empty our

wifi not good.

clean, easy access, free parking... 9/10

everything in bar and fridge you have to pay for so probably don't put it there for temtations

no coin op laundry, no pool, and breakfast not fully self serve.

we particularly booked this one as it had laundry facilities but, unfortunately the dryer broke down

the breakfast was good and we enjoyed it. room service was good. free parking.

did told them that we are with kids still staff was giving 4 small hashbrowns with 1 spoon of scrambled eggs�

much, ok location and ok breakfast, but was so upset to find out about their exorbitant pet fee on the spot at

the spa worked! good breakfast. comfortable bed. 2nd door to parking lot and private spot.

we loved being on the first floor because we had the parking space right by our back door

the breakfast is free and excellent

wifi just worked in lobby and hallways, not inside the room

we stayed overnight because we had a party at the golf a few minutes away and it was perfect

also, a little note or something in the room and/or hallways to indicate where ice, laundry, pool, etc, were

my kids (14 and 9) loved the swinging egg chairs in the lobby, the pool, and the hot tub (not too hot)

populated rooms with multiple screaming kids

the kids liked the swinging chairs in the lobby

parking was really far away

laundry buckets for garbage

wifi is extremely

they had a bar and free parking

is not the facilities fault, but we were going to the casino de montreal and the location of the hotel was too

smelled of smoke, worn down common areas. parking lot entrance is riddled with pot holes.

laundry room was under maintenance and hotel asked us to pay cad 20 for

no microwave in the room and there isn't any common laundry available

gym equipment

the pool was cute and clean

was super clean and the room was spacious for 3 adults and 2 kids

the setting, balcony, jacuzzi, pool, well maintained, superb bed

we also enjoyed the pool area

clean from the building, the lobby, the pool and then the room

amazing kids pool. good friendly staff.

also disappointing that there was no scrambled eggs offered at breakfast

area, water cold, spa water lovely warm

line-up for checking in and kids returning swim towels, other guests requesting towels

long stay with kids if we could have a shared washer it would be an additional help or lessen my laundry load

tube didn't work at the swimming pool and it was disappointing for our kids and the therefore for all of us

disappointed about not being advised that breakfast ended at 9:30am on fri and no lunch

there was a ringette tournament so lots of kids running in the hallway so we worried about our quality of sleep

complimentary breakfast would've been nice, but kids ate free so that helped

if you need to do laundry: there is a laundromat close by which is only a 15 min walk, we got the instructions

no laundry services

great parking and metro station a few steps away

friendly and helpful staff, plentiful parking, spacious and clean rooms, excellent location right next to the

lot of parking possibility

there is a pool but it was so cold when we were there that only a polar bear would consider using it

the wifi was not very reliable. the beds were kind of lumpy and squeeky.

the room was spotless with an excellent wifi connection

wifi wasn't working and the rooms were smelly for the start.

pool onsite

new room. clean. good wifi. easy to find/park.

they didn t give us the wifi password either

convenient parking and location.

enough places in the parking and pretty close

wifi was fine

pool, well it exists, but not

parking was directly outside the room

wifi signal very weak had to reconnect several times

wifi was non existent

location, room, parking

there was no laundry facilities and no room cleaning for 3 nights

attendant on one of the days had no clue how the laundry works

due to covid we didn't choose to take breakfast, we went outside rather to have breakfast.

no pool.

the breakfast could ve been more organized.

no one mentioned anything about there being no laundry service due to covid, 6 days into my 13 day trip, as

no dry cleaning/ laundry service available when asked yet found a laundry bag in the room

no laundry room, no microwave

are in the whole way running around, slamming doors, then i phone the front desk, and they sent a laundry

could not sleep properly since kids were running in the hallway and making noise but this is nothing to do with

s clean and the facilities are great with full kitchen, laundry and i loved my room with ensuite

it had a complete kitchen and laundry

fast wifi and nice facilities. friendly staff

we had use of the entire kitchen , and will make this our go to spot, the next time we are in town

everything was good. the kitchen facility, the neatness, room facilities.

really clean comfortable room, great breakfast included, parking included, free laundry

laundry facility handy

there's only one washing machine and dryer, so you might have to wait for others finishing their laundry

our room would get a lot of sun light restaurants, gas station and grocery stores are all close laundry is

amenities: the hotel offers great amenities, including free laundry machines (tide pods are available for $1

only one laundry machine for the whole hotel and that was not wotking either.

easy access location, parking availability, big room and comfort bed, laundry s room

the only laundry machine in the area was not working

laundry was not functioning during our time

the parking is private and free

i have no clue if the laundry offers to do your laundry and i didnt ask

charming and has loads of character, close to town and on site parking

wifi was very poor

breakfast was much nicer than other comparable

breakfast was hot and fresh. room were clean, nice set up. bed was comfy.

not much stores or restaurants around and the gym was not well equipped

good size pool and fitness facility which we used

wifi was not strong enough for our cell phones and we were on the 6th floor. outdated rooms.

proximity to the metro. free parking!

good internet via wifi

aren t enough machines in the laundry room, so i had to wait

facility of laundry is not good i had missing clothes from laundry moreover no cameras in the area so nothing

laundry is filthy and so is the microwave in the laundry

coin laundry was also a plus

very small laundry

place was quite: it was a bungalow next to the pond with its own little kitchen, and compact washer and dryer

my parking spot was super reachable and visible

it was nice to have a fridge, microwave oven, full kitchen sink, eating counter, and tv

would suggest a tea-towel in the kitchenette for drying dishes/hands, and perhaps some oil in the hinges of the

was spacious, liked mini kitchen, bed comfortable & good control of room temperature

had a smell to them and the laundry closet has a clear leak that soaked half the hallway

the wifi us ok

it was nice to have tv, high speed wifi & air conditioning.

the spa bath could have been cleaner as well and the staff might want to add some bubbles with the room

there's a small kitchenet but no coffee or muffins were to be found

on bike and had been biking in the rain - they let us store our bikes in the garage, use the laundry to dry our

helpful, lending me a travel adapter and umbrella for my stay, booking taxis and letting me do my laundry

proximity to the kitchen was loud in the am, but manageable ..

be great if there were self-serve coffee in the kitchen in the morning

perhaps an explanation of breakfast options, and how they would want anybody to use the kitchen

the hotel also does not have any washing machines on site so it was impossible to do laundry

to go cross the busy street for parking, inside the building was old, no laundry facility, no ice machine, ac

the laundry area the floors were never cleaned with crumbs & debris everywhere

little leary re the parking which was under the bridge across three lanes of busy traffic with no traffic light

cleanning - comfort - size of room - parking excellent at all

laundry

sit in the park and enjoy watching kids play, bikers in the park

the tv is all wifi took us a while to figure it out.

good wifi throughout

bed, friendly staff who were able to accommodate our early check in

inconsistent room service new coffee, tea, towels, water glasses not, or only partially, restocked

the gym is well equipped for a hotel, and the views from the rooftop pool are beautiful

restaurant was great - especially the breakfast buffet

complementary drinks token on arrival a nice touch, and a lovely roof top bar to have them in

excellent breakfast buffet with friendly service.

wifi in rooms meant we had to spend a lot of time sitting in the dining room to access the wifi

wifi is not accessible

rooms and bed, very poor and bad breakfast, wifi connection very weak

clean bright bedrooms with large windows, clean bathroom, excellent cleaning service , great tv & wifi connection

the free wifi and the cooked breakfast was a pleasant surprise.

com said it has 'laundry(paid)' , but it is a paid laundry service which takes 24 hours, not a paid laundry

lobby was full of huge buckets of bedding heading to laundry

elevator wasn't working. toiletries not provided. not laundry bag. not worth the price i paid!

only 2 critiques would be that the hotel should seriously think about having an on property laundry room for

nice hotel with all facilities, more than enough free laundry

diy laundry facilities

had kitchen inside the room, was quite big the room and they had laundry station

room had a kitchenette and the hotel had laundry which is great for those travelling for a few weeks

size of room. able to open window. laundry facilities. friendly staff.

i used the laundry room (coin laundry) on the first floor two times

think that they should put the cleaned laundry straight in you room, rather than having to pick it up at the

it even had a laundry room to wash clothes

the laundry service was confusing

laundry room (need to use coins) present

i really liked the fact that they had a good iron and an iron table in the room and also laundry facilities

personnel, room breakfast laundry facility

a very reasonably priced guest laundry hidden away in the bottom level of the old building

a bit rundown going to the basement for laundry.

they charge me for laundry in us dollars, but give me canadian dollars

location, size of room, breakfast and access to laundry facilities

staff is good but no gym and no breakfast ::

every morning i got a knock asking if i wanted the room serviced or needed supplies, even though the front desk

i waited from 1042 till 1115pm to get sheets, pillows, and a blanket to put my kids to sleep

super slow check in, couldn t answer questions, refused to do a late check out because she didn t know how

was no ac and the temperature reached 27 c in the room with kids not able to sleep

also, my mom and i arrived before check in, and they would not share the wifi password

nothing, it wasn't even room service till we walked down and ask for also air-condition was trouble we even told

thin walls. out dated. gym facility had equipment that didn't work.

druggys yelling not a safe environment for night adventures or to walk around with kids

stay was horrible, kids screaming, the receptionist doesnt seems to care about concerns, etc

oted as first floor) and when i requested a room change as the basement looked chaotic -laundry was being loaded

debris, we are right by stairwell so we could hear people walking up and down then slam door, the laundry room

room had no desk for working. no laundry service.

i only felt that wifi was bit slow other then that every was 10 on 10.

i am also very satisfied with the wifi quality

website said parking and wifi, neither of those was true.

wifi microwave rushed check out

doors were dirty wifi directions on phone were incorrect and outdated

wifi did not work ever, walls very thin, needs major room updating bathrooms very small

wifi plus no parking

maid service great got laundry done

when people check in, they should be told there is a laundry service, a pool table, ice machine

cheap laundry service

great that we could do our laundry here as well, for free

no laundry provided.

hotel room was very comfortable and gym was perfect

another attached restaurant that stays open later which i think also serves room service and breakfast the next

husband and i fled our four kids to the oasis of the spa and hotel william gray

ordered room service from maggie oakes and i m still thinking about the lobster papperdalle

to top it all off the spa was luxurious and professional, one of the best massages i ve had

basic standard, no bar, no gym, no laundry service

wonderful breakfast. great view

breakfast

wifi did not work my entire 4 night stay

location is really convenient with the metro literally next door, and many great restaurant and bar options in

i used the laundry service and they were really quick and did a nice job

gripe i have is we were on the first floor and it was very noisy both internally and outside with laundry being

also no gym on premises

would highly recommend booking to go to the bota bota spa (10 mins walk away) through the hotel as they gave

was very comfortable; and the shower was like a spa experience

i also liked the value for money and the laundry room service

the laundry/microwave room was a bit gross

beds not changed sheets and shower curtain smelled like dirty wet laundry that wasn t dryer after

minimal amenities, pool, laundry, leisure areas

laundry room was good

every room has also a small kitchen which is really convenient

hotel, with a unique ethiopian theme, we got the queen suite, great space, nice and well equipped kitchen, great

spa bath was absolutely lovely , the room was very cozy and comfortable too

very unique africa style restaurant & bar in lobby, blue nile

confusing room service buttons

laundry facilities on site room was well insulated staff met every request very good size room

and they have a free laundry

lots of room, super friendly and helpful staff and free laundry.

the hotel provides a free laundry room with four each of washers and dryers

helpful staff, easily accessible laundry room, no charge washers and dryers, great location

the on-site guest laundry and secure, under ground parking were added bonuses

facilities -laundry was cheap to

there is also laundry room

reception should introduce clients to the laundry and gym services

there was laundry available

microwave in room and it was located in the laundry room with lint from clothes flying around when i wanted to

high speed wifi excelent

breakfast was great staff was excellent

breakfast was amazing

attentive staff, great breakfast, clean facility

only one, ver busy elevator, also used by hotel staff for the laundry

a bit of noise from the people in the street. no laundry.

to compensate for it, they offered free laundry, which was fine

coffee machine in the room rooms renovated laundry washing by load is good

breakfast was okay as well and wifi worked good

full kitchen and laundry were excellent amenities

*drool* laundry machines

plastic, paper, composting vegetables separate from fish; toilet that conserves water; different laundry settings

absolutely love the concept of the design - apartment style with full kitchen and laundry facilities

absolutely love the concept of the design - apartment style with full kitchen and laundry facilities

service of laundry in each room/apartment

good gym staff were amazing - nothing was too much trouble good having kitchen and laundry location was good

wanted a room only but i booked a room with kitchenette, laundry facilities and small living room

is new, room space is big, with laundry and kitchen, which is very friendly for family

clean and have laundry inside of room !!! best city view

there are laundry facilities but on the day i wanted to use them we were not allowed access as the staff had

the laundry was a nice bonus too

helpful, pleasant staff. comfortable beds, excellent breakfast, laundry on site.

in short, if all employees are off work, you cannot use kitchen(and fridge), laundry, etc

staff was friend and helpful especially when we need change for laundry

when we tried to use the laundry room, we found no detergent was available for purchase

there were laundry facilities which were very handy

laundry was delayed so we had no towels on check in and the fitting sheet on the bed was too small

we brought our dogs, they had no bed for them, no bowls for them but charge a 75$ pet fee

good location and nice gym/pool

the manager did my laundry as a courtesy. he went above and beyond for me.

daily room service staff at the reception desk excellent location

room service old furnitures and amenities no breakfast and kitchen options unsatisfactory and poor

room service

from carrying our bags to arranging laundry to recommending good value restaurants they were excellent

they even did my laundry for a small

laundry service

useful information on the best ways to travel to places, grocery stores and where to get laundry

one time we asked about laundry and when we checked how much it would cost, the staff told us not to worry

the wifi

wifi was very good however i was disappointed to see that you had to pay to use it for more than 24

the gym is very small, limited though i dont expect to have everything, but considering the amount we

there was no alcohol in the minibar and room service was not available due to a private event in the restaurant

close to the old port, friendly and helpful staff, comfortable bed, lovely terrace and good size gym with view

the room was wonderful; they even provided pet dishes for my cat

limited room service menu.

clean, comfortable, small kitchenette, attention to detail, lovely and large spa like bathroom

room was like a small apartment with all the amenities, including a fireplace

the rooms are spacious and clean

only concern was the noise of the cleaning people slamming the doors to the laundry cabinets in the hallway

check in didn't mention roof terrace bar restaurant, lighting in room was lacking.

a petite suite, loved the spa tub and comfortable king-sized bed

no gym at hotel to balance out the overeating.

in the old city, with its flavored, yet upscale led, super clean, room is huge with fireplace, jacuzzi, exerting

bed were just too small for two power outlet didn't work room servicing was late in the day no laundry

there's no laundry room

the gym is a bit small, but it has the main equipment

cleanliness and the gym

breakfast pastries were delicious

towels smelled like they are washed with the kitchen laundry- also they were thin and we were given just 2 sets

we double checked our bill on the way out and found some laundry accounts which were not ours, included - the

gym could've been better and more spacious / better air flow

our kids had never been out of the states before and this was an easy introduction for them to receive

were all great as well, including the common lounge areas with free tea and coffee, terrace bar on top of the

can clearly hear doors slam and you will cringe from constantly hearing the squeaky wheels of a laundry cart

good laundry facility

the breakfast was great, and the koi ponds lovely to look at. kids loved it!

appreciated the late check out

room service quality was not good - had to pick up because of low staffing and poor quality food