microwave in room and it was located in the laundry room with lint from clothes flying around when i wanted to

breakfast is perfect, front desk is also very nice.

hotel offers breakfast although the room says it doesn't, at least for us

from the time of check in which by the way they were able to accommodate an early check in

breakfast was provided in the attached restaurant so we had to choose single item off the menu of 5

hotel was clean, staff were helpful the free breakfast was lovely the beds were comfy having a laundry in hotel

amazing breakfast, unfortunately they ran out of waffles when i arrived at 8:30 am for breakfast

hotel was clean, staff were helpful the free breakfast was lovely the beds were comfy having a laundry in hotel

the check in staff was friendly, we were not informed that you had to make a reservation for the gym or the pool

meaning the hot bar should have a service behind for staff and kitchen to make things easier for the flow and

pet fee is too high at $50 cdn.

convenient location pet friendly

value for money, convenient location and ample parking

away from the congestion of downtown montreal and access to free parking

could hear kids by door but overall really liked it and breakfast was

was no laundry room, and it was about 18 min by car from the city center

laundry facilities and room size

my room was right beside the customer laundry room and it was very noisy.

sized room, gym was nice and the breakfast was fantastic with lots of variety

it was a lunch bag breakfast - but very satisfying - muffin, hardboiled egg, juice, fruit and yogurt - if you

good price, good value, comfortable bed, clean, pet-friendly, decent service, good wifi

the price to stay here is very reasonable and an extra $12 to keep the car in a downtown parking garage during

they allow late check out for a small fee per hour

bear the bridge. parking available. good price. was very clean. no complaints.

free parking right in front of your room. wifi was ok.

thing i didn't like was the the free wifi that didn't work most of the times, and i found the price a little

the wifi was temporarily unavailable while we were there

was not able to connect my laptop to their wifi even though my cell could connect but wasn't great at all

wifi sucked

easy parking at your door

pool was clean and clear and very nice, quite deep on one end which was nice for a change

i like that there is a parking lot

the wifi was difficult to get onto and once on it dropped out. we could not use it.

nice fenced in sitting areas around the clean, up kept pool

was provided cutlery and dishes to use even if did not order room

i liked the easy access to everything in the area, and the bar downstairs was great!

pet-friendly, and staffed by very friendly people

gym is really small. the couch in the room was small. there is no freezer available.

gym wasn t very good and the restaurant wasn t open at night.

pet friendly (they set up a bed, bowl, and treats for our

that being said, the underground (free) parking and the great view towards montreal on the horizon, if you're

absolute clean and comfortable. large rooms. pet friendly.

also, we had a pet so we had to stay on a particular floor

the gym facilities had decent options for cardio

free parking and laundry facilities. staff were friendly and helpful.

plus, the pool and gym were great for the kids

that much amount for just sleeping in no hot tub just a pool

nice new building. big comfortable rooms. nice indoor swimming pool .

plus, the pool and gym were great for the kids

wifi was so weak

not clean , kitchen doesn't work

piece of junk. no pool. no hot tub nothing matches the pictures.

- cleanness was worried. - wifi was poor, not possible to make a video call.

was a spa room but didn t even have a bath plug for the bath

close to downtown, semi-short walk to metro, comfortable bed, laundry in room

i love the idea of it being an apartment as well so it has its own kitchen and laundry if i ever needed to use

hotel pleasantly surprised us - it felt like a full apartment, with a washer and dryer and full kitchen

the parking spaces is horrible. the wifi is very slow

com) so perhaps it was just not communicated through the third party, but the 45$/pet/night fee was not communicated

wifi disconnects often

of a bar can be inconvenient but i was aware in advance and there are plenty of local hostelries

i was pleasantly surprised with the gym facilities (not huge but had what i needed) and 24 hour access

really comfy beds, great lighting, like the soaps dispenser, 24h gym is excellent,

nice facilities including a gym & availability of basic breakfast/snack goods and very good coffees

there's only one washing machine and dryer, so you might have to wait for others finishing their laundry

our room would get a lot of sun light restaurants, gas station and grocery stores are all close laundry is

amenities: the hotel offers great amenities, including free laundry machines (tide pods are available for $1

really clean comfortable room, great breakfast included, parking included, free laundry

hotel provides self-laundry, just pay for the detergent

filthy floor in room- literally dust bunnies everywhere and the wood floor was extremely pet- stained and gritty

staff super friendly, big bathroom, good sheets, pet friendly

the room service was disappointing, and the bed sheets were hard and rough

the staff were amazing and the bar / restaurant area had a great selection

no room service after breakfast

breakfast was generous & we thank you for providing us a wonderful stay

staff was extremely friendly and good with kids

free breakfast was amazing

the electric fireplace in the room didn't work

the breakfast was very nice and michel was always there to attend to anything we needed

big downers- first wifi was dreadful even though the staff tried very hard to improve it

and the free breakfast was a nice plus

a 3 star: bed was very soft and uncomfortable, breakfast selection needs improvement, no daily room service

breakfast was good and free coffee/lattes even better

wifi was basically non existent.

only concern was the noise of the cleaning people slamming the doors to the laundry cabinets in the hallway

- clean spacious room with pool w bar and hot tub

room service was excellent and the room was always clean and ready for us

only thing that was a concern was the gym

the staff, location and free wifi made our stay very nice.

gripe i have is we were on the first floor and it was very noisy both internally and outside with laundry being

i used the laundry service and they were really quick and did a nice job

and if you re looking for a quick work out we were able to utilize william gray s hotel, pool and gym

room service menu very limited at breakfast. afternoon coffee in lobby usually cold or empty.

thought there was a gym in the hotel but you have to walk blocks to use a gym at a different hotel

the sofa bed is uncomfortable but great for kids

property, great sized suite, very clean, free wifi, and absolutely kind and accommodating staff

the rooms are spacious and clean

kitchen supplies were not enough to cook.

the concierge was so helpful, the rooms were really large and we loved the fireplace

the apartment-style rooms, complete with kitchen and laundry, are excellent for low-maintenance, light travelers

very nice to have laundry facility in loft

loved the room, spacious, full kitchen and laundry

very modern loft style. lots of room. full kitchen and laundry.

there is also a washing machine and dryer with laundry pod provided

4th floor / no elevator thought it had a fitness center and laundry, it did not

good location, clean and well fitted. nice to have laundry facility

no laundry detergent provided or bath mats

not a big deal but we had been traveling and one reason we chose it was to do some laundry

there was in unit laundry with detergent

no room service with a bag of towels delivered to your door is quite poor

wifi was very poor, even after we spoke with the front desk there was no improvement

breakfast was great - it was seat down

lively bar and restaurant every night

no room service, minimal bathroom supplies

towels and toiletries are sparse and the burden is on the guest to ask for more or put out a laundry bag to

it is a la carte only and so you're in the kitchen's hands in terms of timings and quantity

the only thing i could say is that the gym is tiny - jus one running machine and one cross trainer and some

lobby, table service, and bar with fireplace and sitting area are chill and comfy

bar is very basic - so if you're going for a hotel lobby ambiance, this isn't the hotel for you but

the staff was very friendly and knowledgeable. very close to metro. free parking for guests

room was large and comfortable, wifi very good

to get a towels, wash clothes, we had to go downstairs as there was no room service

stayed here for one night while traveling through montréal with our young kids

clean room, comfortable beds.. friendly staff...large parking ...

wifi would regularly drop out, frustrating having to rejoin daily

husband and i fled our four kids to the oasis of the spa and hotel william gray

was a mishap with room service (sent our order to the pool instead of our room), but they didn't charge us for

breakfast menu in the room for room service did not match the actual options available from the kitchen

ordered room service from maggie oakes and i m still thinking about the lobster papperdalle

areas are not finished: the laundry room that i d really appreciate wasn t there yet and around the hotel

it was also great to have an accessible self-serve, well equipped laundry

i was also the only person i could see using the gym towels that are stacked in the laundry room on each floor

really enjoyed the pool and sauna, especially when traveling with kids

liked how clean the room was and the included amenities with gym, pingpong table and bar added to the great

breakfast setting is surrounded by so much extraordinary modern art, it just takes your breath away

there is no room service

holes in ceiling, no electric fireplace, sewer smell in lobby probably was a nice hotel 20 years ago, but

be a little more eco friendly with packages (tiny bottles of bath stuff and individual jellies at breakfast)

on arrival there were kids behind reception and upon leaving our car rental key was misplaced by the valet and

towels smelled like they are washed with the kitchen laundry- also they were thin and we were given just 2 sets

we double checked our bill on the way out and found some laundry accounts which were not ours, included - the

were all great as well, including the common lounge areas with free tea and coffee, terrace bar on top of the

location was amazing, staff was great and room service was very nice

fitness equipment in gym

room view was disappointing, no privacy, while the laundry service was closed during two subsequent federal

loved the use of gym, sauna and pool

the front desk staff are very friendly, and the room service is both fast and polite

location, pool and gym facilities. lifeguard at pool was very accommodating

the pool area was amazing for both kids and adults, and the covid precautions meant that we felt safe using

peaceful, green with plenty of parking

easy parking

liked the cleanliness and organization and the price point was great with parking

free parking, great wi-fi, fresh air, clean room, comfy bed, renovated room, design

room was clean and room service was available everyday, good rates compared to the majority of hotels in montreal

no laundry facility.

when i asked if i could use the laundry service free of charge, the supervisor agreed and confirmed a full

enjoyed spa water in the lobby!

booked for 2 adult nn2 kids the beds were small for 2(twin). furnitures looked old.

they didnt do room service so i had to ask for everything on my last day

we were allocated room 4th floor, next to laundry chute overlooking yard which housed rubbish bins

it'd also be great if it was clarified upfront that some hotel services (like laundry) are not available on

to use staff elevator but that one doesn't go to the parking and it had in it dirty dishes and laundry for the

very minor thing - since the hotel allows pets, there were pet/urine stains in the elevator

renovated facilities, room, happy hour & breakfast were excellent

staff left stuff animals in our room for the kids which was a nice surprise for them

there is a bar at the mezzanine floor which parties till late

ordered room service the food was outstanding im mad at myself for not ordering more dinner and breakfast

also no room service past 10h30 so no night snacks or even a soft drink

very big room which was super nice after a long drive: the cocktails were fantastic at the lobby bar and the

the rooftop pool and courtyard area as a surprise

the gym is well equipped for a hotel, and the views from the rooftop pool are beautiful

the rooftop pool and bar was the perfect setting for a spectacular view in a quiet setting

pool was too busy and water was dirty.

location and the facilities pool and gym

the free wifi and the cooked breakfast was a pleasant surprise.

rooms and bed, very poor and bad breakfast, wifi connection very weak

wifi is not accessible

clean bright bedrooms with large windows, clean bathroom, excellent cleaning service , great tv & wifi connection

wifi in rooms meant we had to spend a lot of time sitting in the dining room to access the wifi

the hallways inside hotel were a bit aged and both room service trays and bags of room laundry from house

laundry quality

staff repeatedly left their cart outside my room, along with dirty dishes (not mine) and bags of laundry they

room service was quick and delicious

he interacted with adults and kids alike with great info and advice

can clearly hear doors slam and you will cringe from constantly hearing the squeaky wheels of a laundry cart

good laundry facility

the room was as expected and comfortable, nice to have a pool/hot tub/sauna/gym on site

clerk was very friendly and accommodating even though i was disappointed with the lack of a free breakfast

kids 12 years and younger eats free

the pool wasn t available

it s such a beautiful and clean hotel, with a fantastic gym and pool

pool and terrace, gym, location, room style, bed & begging, shower, auto light in bathroom, security in elevators

pool area is really busy and kids going crazy in the pool

roof top pool, roof top bar, enormous room, very comfortable beds

friendly and helpful staff. good breakfast. laundry machine.

i used the laundry facility just off the lobby to do a load of laundry - the washer-dryer was in a locked room

not better facility for laundry

to wait to use them because there is only one set for the entire hotel to use (there's another laundry room in

the hotel is expensive enough to have to pay extra for the products for the laundry.

there were laundry facilities which were very handy

laundry was delayed so we had no towels on check in and the fitting sheet on the bed was too small

when we tried to use the laundry room, we found no detergent was available for purchase

pool, hot tubs and gym was pleasant

they kept saying it s a brand new hotel so their kitchen was not in service (but they do not mention anything

wanted a room only but i booked a room with kitchenette, laundry facilities and small living room

service of laundry in each room/apartment

it was wonderful not having to return home with chores to do (laundry)

clean and have laundry inside of room !!! best city view

good gym staff were amazing - nothing was too much trouble good having kitchen and laundry location was good

the harsh chemicals from the laundry. overwhelming smell of laundry detergent.

no laundry service

it seems that those bedsheets/duvet are very old and only laundry can not clean it properly anymore

since it is pet friendly, wooden floors might be better than carpet

decoration, staff , location, comfortable, modern, wifi, .

no room service.

my kids love it

a really nice gym and sauna

fridge with room rate, only 1 day of wifi

wifi was almost unusable

fitness center and pool are very good

loved the pool and hot tub

spa, pool and gym area and club facilities were great.

breakfast was very expensive and confusing

kids in the pool

no hand cream laundry machines defected rude staff in case you don't know french

we could hear the laundry machine going. every day! through all spinning cycles.

location from train station, also they have a laundry facility

they have a fantastic gym and a laundry that guests can operate independently so it's great for longer stays

very helpful staff i liked that you have guest laundry facility i liked your gym facility

bed were just too small for two power outlet didn't work room servicing was late in the day no laundry

there's no laundry room

1 or 2 of staff in kitchen were angry and not friendly and moving dishes with a lot of

it would have a kitchen for guests it might be a better kettle is mandatory in rooms during the cold weather

phoned a few days before our arrival to enquire if the kitchen catered for someone with a gluten free/lactose

white shirt during room service to be frank it probably got picked to in the white towels for laundry

wifi was not working either

the pool/are gym was well equipped and a great add to the experience

the night they lost my room service meal order. but they more than made up for it the next day.

pool and spa were very nice

wifi was very good however i was disappointed to see that you had to pay to use it for more than 24

didn t like that there was no water in the room and that the gym did not have any free weights

close to the old port, friendly and helpful staff, comfortable bed, lovely terrace and good size gym with view

gym facilities were not that great, and half the machines were broken

le prepose au petit dejeuner (lequel ne vaut pas les 23$), ne sait meme pas dire bonjour et merci en francais

the laundry facility is awesome

reception should introduce clients to the laundry and gym services

- super tea 24 hour--- super super location-perfect staff--- everyone was absolutely lovely laundry facility--

there was laundry available

laundry on site for $2/load

the laundry machine can be added more.

laundry machine was excellent service as well as we enjoyed the kiosk and restaurant services

there was no microwave in the room, the ac was slow and made nights uncomfortably hot, and the laundry area

also have self operated laundry machines

the waitress at the hotel bar was a doll

no room service

great location and room service. spacious bathroom

pool and hot tub were a hit for the kids

my flight arrived on early morning in 7

have difficulty scanning- was able to order room service dinner with some trouble

location, friendly staff, complimentary breakfast, kitchen, coin laundry ......

many things like stuff friendly,space,cleanliness,gym, laundry and great location!

falcilities - especially swimming pool, gym room, laundry room

le square hotel was amazing, offering a good varied continental breakfast, laundry room and a lovely heated

good laundry facilities with room for several people to do laundry at once

onsite free laundry and coffee

lots of room, super friendly and helpful staff and free laundry.

complimentary laundry facilities very helpful

and they have a free laundry

excellent location had many amenities such as laundry and luggage storage.

minimal amenities, pool, laundry, leisure areas

microwave was in the laundry room

beds not changed sheets and shower curtain smelled like dirty wet laundry that wasn t dryer after

i also liked the value for money and the laundry room service

good location. had laundry room

the laundry is too small

also we hire laundry services, very slow service and they return it dirty

bathroom that never properly drained to housekeeping services that never appeared to doing my own laundry, there

location, clean hotel, ok restaurant on the premises and a pool that could be fun for kids

twin, high powered usb sockets at each side of the bed, the real fast and stable wifi, awesome gym and spa,

a bit rundown going to the basement for laundry.

they charge me for laundry in us dollars, but give me canadian dollars

plus i was pleased with a laundry room downstairs in the basement level floor

kitchenette small but functional (we made dinner twice) and good guest laundry

about this hotel, location couldn't have been better, staff very helpful, was able to my laundry which was an

laundry facilities on site

offer a room with a laundry machine and kitchenette great for a long stay with kids

you have to pay full at entrance, the path from garage to elevator is shared with full laundry carts (that's

restaurant, coin laundry on-site

was suitable for my needs - walking distance to st catherines st & downtown area - coin-operated laundry facilities

exaggerated costs for laundry, minibar and food

wish there was on site laundry service

could have picked up the laundry in the room instead of having guests haul laundry to reception.

restaurant / bar could be open throughout the day for refreshments & an in room service menu

hours and lower prices for the restaurant and room service

excellent breakfast in the restaurant downstairs very comfortable rooms

is comfortable and big enough for two kids to sleep together

the room was excellent, the location very central, good gym

on site restaurant was delicious - included breakfast - delicious can t wait to come

common spaces were fun and cozy, also near bar to grab a few drinks while the family played chess

were not very friendly and i was shocked to find out the laundry service doesn't run on weekends

to pay $64 for early check in for two rooms

area was a terrific place to watch a hockey game while my kids played pool

the pool

area was a terrific place to watch a hockey game while my kids played pool

hotel laundry tray kept on same spot ( on the desk, were i move it from bed at night to sleep) for the 2

laundry team damaged my jeans when requested to rectify they could get the stain off

no laundry service

also, the gym was kept quite warm and there was no way to change the temperature

the staff were terrific, the room service from the restaurant excellent

i really liked the fact that they had a good iron and an iron table in the room and also laundry facilities

think that they should put the cleaned laundry straight in you room, rather than having to pick it up at the

laundry room (need to use coins) present

it even had a laundry room to wash clothes

the laundry service was confusing

i was sent by staff all over the building to look in different laundry rooms for one

laundry = they had laundry facilities, and supplied the soap and dryer sheets

basic accommodation, but very good value for money, very comfortable bed, nice to have laundry facilities and

the laundry requires an app, and the app requires a minimum of $10

check in the staff did not care to explain the laundry facilities ( where and cost )or shower facilities

size of room. able to open window. laundry facilities. friendly staff.

i used the laundry room (coin laundry) on the first floor two times

of restaurants close by the continental breakfast was better than most i ve come across coin laundry

we also used their laundry which worked without problem

there was also a laundry room if you needed to wash and dry

were forced to squish in with many other people including hotel staff with a bag of smelly dirty laundry

i would give it full five stars if laundry machines were available

free wifi

room service was great

due to the pandemic, room service had been halted

elevator was very slow and there was no elevator for the staff with the laundry carts, so it they were moving

changing break fast menue adding roster to the room adding laundry room

accommodated is with an extremely early check in when they didn’t have to

the carpets were so dirty and gross i was scared to let my kids sit on the floor to put their shoes on

no bath tub so a bit challenging with young kids

cheap laundry service

no laundry provided.

great that we could do our laundry here as well, for free

when people check in, they should be told there is a laundry service, a pool table, ice machine

maid service great got laundry done

the manager did my laundry as a courtesy. he went above and beyond for me.

room service old furnitures and amenities no breakfast and kitchen options unsatisfactory and poor

room service

daily room service staff at the reception desk excellent location

coffee machine in the room rooms renovated laundry washing by load is good

only one, ver busy elevator, also used by hotel staff for the laundry

a bit of noise from the people in the street. no laundry.

to compensate for it, they offered free laundry, which was fine

good gym, great breakfast and very comfortable room

only 2 critiques would be that the hotel should seriously think about having an on property laundry room for

lobby was full of huge buckets of bedding heading to laundry

elevator wasn't working. toiletries not provided. not laundry bag. not worth the price i paid!

no on site guest laundry, crowded elevators at key times

nice hotel with all facilities, more than enough free laundry

it felt like such a retreat, and yet they were absolutely welcoming to our kids

only complaint: the free wifi was very slow and drop often. but they do offer a paid internet.

travelling with pets -- stay here

no pool and smoking lounge

in renovations and no kitchen service

the bathroom is fantastic and bar george is stunning!

if not, there is room service, though with only one chair this can be challenging

didn't like having to call room service to get a bucket of ice

well, situated, clean, comfortable beds and very nice bathroom. the gym is useful too.

excellent service from the footman to the front receptionist to the room service

the pool was nice, just a bit smaller than expected, but still very enjoyable

super hot water and water pressure (sadly not a given anymore) a super comfy bed and an indoor bar to get your

nice hotel, good stuff, beautiful restaurant and in room service

pool was exceptional, the staff were very friendly and welcoming and the room was so nice and clean

the room service drinks were actually a decent price

one thing that really annoyed was laundry noisy

no laundry service available, we had to walk to a laundromat 10 mins away in a not nice area

laundry service

the hospitality sector at the moment but this is not an excuse to not provide basic services - no laundry services

very helpful staff, good gym

breakfast standard continental but hood start to the day.

and right next door to the amazing pois penche resto and trope juice and smoothie bar what more do you need

close to the underground city and many nice restaurants and bars

continental breakfast was just enough to satisfy my hunger early in the days

there was shampoo in the bathroom but no little bar soaps to use for the sink