was on their laundry, smelly and noisy

not properly designed for any kind of retreat - commercial type laundry working right below the rooms

14 and 15, where we stayed, are right above the laundry

the pool was cool but so refreshing

there was no wifi in the room but we did have 5g/4g

visitor laundry facility was not working.

i believe they are using too much bleach in the laundry

the breakfast..

kids running on the hallways, etc

free parking

the laundry area was dirty and trash inside and around the facility

the laundry room needs improvement

they had a laundry, but a very old and rusty

also did not like having to walk to the other side of the parking lot to do laundry

no habia wifi

no laundry at all. fireworks at 1:30 am is too much.

have tompools , but not laundry , so what will you do with tje wet clothes after you go in to the poll

laundry room or laundry service

the wifi was

is perfect, casino, pool, breakfast and service right on point

in kitchen, mattress was old and sagging

kitchen pantry didnt even have coffee or tea

was completely different from pictures shown it was old and not too clean, they were ants on the kitchen counter

although i didn t use it i liked that there is a full kitchen available

at night little difficult to find parking space but then found and all good

clean room, friendly staff, laundry room

the laundry machine was broken all week

after parking car had to walk all the way around the building to get to the lobby

the casino is a most

location, near shopping areas, beaches and casino.

the pool was clean and they keep their animals under really good conditions

fresh air, up in the mountains, with a pool, and . beautiful view, what's not to like.

great colonial ambience at a real hacienda with a pool, good breakfast, clean room.

doesn t have a microwave or a coffee maker in the room and the tv was not good they is no wifi no ice maker

there was no bar and they was giving a special service to a group of people that were staying there

wish the laundry area was open, but it s under renovation.

there's a guest laundry and we are able to clean our clothes after a hiking tour

in order to use the laundry room, you have to get the keys from reception

the pool was a bit cold and no jacuzzi but it was great.

it's very convenient to have the casino on the premises, too

the pool area was a nice surprise and it's beautifully decorated

i like all the lobby and bar section. i love the colors and the different spots for photos.

the bar staff service was faster in every moment

the bar was closed on saturday night and no breakfast open

pool

they even allowed me to use their laundry facilities free of charge

streaming services, there was no clothing steamer (though the cleaning staff did provide a great laundry service

i had emailed in advance and was told we could do our laundry at the hotel

historical architecture, the staff and how helpful they were, the fact that i can do my own laundry on site

needs ac in lobby, laundry room and elevator. also needs better parking accommodations

also they can a coin laundry right on location, which saved us since we had lots of wet and dirty clothes from

it was super quiet at night and parking has controlled access

the pool was great and we loved the fact that you cannot just drive onto premises unless you're a guest

need to evaluate the use of carpet in the room for better hygiene, was bad for the kids allergy.

excellent in everything just the wifi is a lit bit slow but everything is super good

laundry facility on site

the laundry room is clean also

gym was out of service

the drinks were crazy room service was awesome

great location kids friendly

they are pet freindly

place is pet friendly (with charge not

the pool is awesome for kids

swimming pool is great for kids.

location was good. place is beautiful. lovely pool area.

no laundry service or machine.

from our room s small balcony, you could see the water from the laundry room, which we passed along the way

are no laundry room for us to wash our clothes

ocean view, good food at the restaurant, beautiful swimming pool and nice bar at the pool, pretty near to

parking view from the balcony staff from sunday restaurant staff sunday morning was very welcoming

hotel was amazing but a small suggestion would be to add more laundry rooms and more walkways to the parking

continental breakfast and need to pay extra to have a full breakfast

one suggestion- upon arrival we were told we could get lunch downstairs, i wish we knew the bar area was open

is not really nice poor wifi connection even with 10$/day extension

good casino and installations

dining room for six people, living room with flat screen, sofa convertible to sofa bed, laundry area with full

place is full of options such as kitchen, laundry, bicycle riding, swimming pool, restaurant and the beach is

food is great at the restaurant and they are pet friendly

the gym was nice to have and renting snorkeling and tennis gear was easy

no room service

wifi services did not work

nicely situated in old san juan, interesting old building. nice wifi

was no wifi, limited lighting in the room and there was water dripping from the ceiling right next to my

i was not told the code to get in the door after 5pm or the wifi password

i would have expected atleast a bottle of water and there was no staff around to find out the wifi password -

was broken the entire week as well as the washer in the laundry facility

after a long trip i loved that we had a coin laundry just down the hallway

laundry facilities were out of service during my stay

laundry machine was out of service and there seemed to be no urgency about getting it fixed, so i

wanted to laundry and the staff had no change fir rhe machines, and there was no change machine in the

they helped me coordinate an outside laundry service and also stored some food for me so i could eat the

there was no wifi or our entire stay at the hotel -- very inconvenient

the wifi cut out every 20 minutes

loved my kitchenette and small balcony

nice kitchenette

noisy . laundry didn't work.

no hairdryers 3) the hotel management and staff are terrible: the cleaning staff throw bags of laundry from one

nice kitchen and comfy beds

kitchen was not well stocked so don t plan to do much actual cooking

sorry about the bad wifi

near the laundry room noisy

the benefits of that were that there was laundry, fridge, wifi, etc

careful using the laundry

although the listing says there is a self service laundry, only the washer will accept your money and work

there was a water cooler with no cups - no coffee or laundry facilities as indicated on their website

the location is was walking distance from the festival sound of puerto rico, local restaurants, bars and shops

to the beach and the city old town i like to vibe of the area had a small pool which was okay, good

the plunge pool was small but great to cool off after walking around all day

the pool area had an event with a dj in place one night had an amazing time with drinks available in

the pool is clean and not too warm, even in the summer

bar by the pool was not open both times i used the pool and the laundry room only had one washer wish it was 2

shes stayed in her celphone maybe she was on her break understandable, so we walk through the laundry zone

i couldnt access to finish my laundry to leave before 2pm

the pool could be bigger but the view was superb

i loved the pool and the view from my room as well

don t have laundry

no shuttle to or from the airport

we appreciated the early check in, and upgrade

zen spa was also great, relaxing and the therapists very helpful

i liked that the hotel was in a great location and there was a complimentary shuttle to old san juan and a near

more handicapped parking and less expensive laundry facilities.need more laundry machines!

you need card access to get to the pool, laundry, gym, and to use the elevator to get to rooms

didn't like that the laundry was ridiculously expensive

the pool is beautiful, gym is great

have a good small water park for

wait time to use the machines at the laundry mat was too long given that there was only two working washers,

the laundry room had only 1 machine that was working

loved the guest laundry room and staff was always helpful and genuinely nice

there was a laundry room

working laundry equipment

we were able to flag a man walking by with laundry cart, and he said he didn't have us listed for the night

it was bolted down in the lobby in the laundry room

the laundry facilities

ac, hot water, wifi, tv works find

staff was rude and didn t revise us with the security code for the main door entrance or the wifi password

the door was broken so we ended up being moved to a less desirable suite, that took away in unit laundry(one of

having the ability to cook, do our laundry, and

oh and breakfast in your room is included

location, free parking and free breakfast.

the breakfast brought to the room was great, the kitchen area was also fantastic.

only had a little knob to turn in addition remodeling so none of the amenities were available laundry gym roof

on my fourth night there i tried to do some laundry before my departure the following day

the laundry area needs some improvement

coin laundry facility

rooftop area, fitness center and laundry was closed but pictured prominently on the booking website

ins, so much care and concern went into how we were getting around, turn/down -room service, sightseeing, food

location was great but,we didn't eat breakfast there not because we didn't want to we just wanted to explore

decent continental breakfast in lobby, and gorgeous rooftop pool and cabana area we wish we had made more use

i did not eat in the restaurant so can not comment about the food or that staff, but the lobby bar was attractive

good selection of breakfast food. excellent location.

inadequate self-laundry service

the only issue is the small laundry facility.

done panhandling for change in lobby of our resort, the dryer didn t even work so we had wet laundry hung all

laundry out of order, tv did not work in hotel room, tv was not replaced in hotel room, loud

they need a better game room for the kids. in the basement is not ideal.

no house keeping (laundry & trash sat in our room all 3 days) no change of linens even when asked

wifi sucked the smoked scented hallway needs more bilingual staff hidden fees for

clean and cozy in which my damily & i were very pleased and happy with,my children loved the pool, my husband

the gym was

wifi is not working well

outside and another day was told to move my car when i was parked in the correct casa ciana parking

it was clean and new. the linens were great. close, free parking was greatly appreciated!

the kitchen is equipped with basic essentials

having parking available made it very convenient

it s a modern, clean and cozy place with a lot of utilities like wifi, alexa, parking, hair dryer, iron,

the parking is not free as advertised and i was woken up by a guest yelling in the parking lot because

free parking on site is a huge plus

is centrally located with some parking spaces

biggest advantages it does have laundry room

the hotel's laundry room was a welcomed sight

the wifi was glitchy when connecting, but when it connected, it was fine

the view, the pool and the beach.

and desk were not clean in our room and our kids room

great location, nice views, friendly staff, self laundry service

bring some smaller bills to use if you plan on doing laundry

for almost $400 a night there was no breakfast or even free wifi

gym is very basic.

pool options + being close to the beach

tried to order room service one night but the restaurant was very busy and was not able to accommodate us

better room service but w/ covid the challenges are expected!

gym is pretty small but has everything essential.

i loved how room service came to clean daily

room service should leave 2 more bottles of water every day

the breakfast is good but the prince is much

beautiful interior and pool. extremely nice and helpful staff had an amazing stay

the jacuzzi and pool

beautifully decorated, good location & restaurants; one of them at the rooftop both with bar and good

exceeded expectations, breakfast system could be improved. pancakes were raw.

told us they were taking longer than expected since they didnt have any towels left and the laundry service was

even in january the pool was refreshing after paddle boarding

the drinks at the bar were fair and a bit expensive

the wifi was spotty and hard to get a good signal

we called for ice bucket, 3 times and my husband finally went to the bar and asked for a glass of ice himself

the laundry facilities were never available

more mirrors in the bathroom , change to new shower floor, bags for laundry services , more air condition in

not being able to do laundry

the breakfast and laundry facilities were not available, everything else from the room to the pool and gym were

also, the laundry machine was extremely overpriced and took forever

pool was too green. laundry room was too tight and more expensive than the hilton.

didn t like the expensive laundry room

the laundry facilities i felt were over priced, and the elevator was a little sketchy

musty room, small king room, nasty breakfast l, no laundry onsite

working one elevator of two, laundry room closed, don t have a parking, breakfast is to go

never got it to work effectively) and little amenities one would expect (for example, plastic laundry bags) were

warm pool. comfortable chairs. great suite. gym.

facilities (two pools, big gym) and location (on the oceanfront - sunrise is stunning)

i paid $770 for two adults and two kids and was not happy with the quality and the amount of food in 1919 and

the staff at the pool, the pool bar and restaurant were excellent.

the pool access was at the sister hotel next door and laundry access was across the street at the holiday inn

the laundry facilities came in very handy after 4 days, a total of 3 for a wash load

listed are not of the hotel, theyre of the hotel next door that they send you to for pool, and laundry facilities

, laundry, vending machines etc

from a cruise laundry facility was most helpful

details trouble with one tv / didn t have laundry service as advertised

gym and pools were excellent

beach doesn’t have a lifeguard, my kids almost drown and the 2 staff members that were there didn’t help,

kids were in the adult only pool

and thank you to alexander at the vip club bar for his excellent service and warm hospitality

the wifi connection was very weak.

the room was generally clean, and the wifi worked reliably

clean, great breakfast and breakfast area

the pool looked nice but i never used it

the location is good. the area is walking pharmacies, beach and casino.

staff was very courteous and helpful loved having laundry facilities

she gave me a dirty towel and said that s all we have until they finish the laundry

two casino's in either direction 3 blocks from hotel

close to shopping, restaurants and casinos without needing a car

location, ropa vieja restaurant, fitness center, choco bar cortes

were some facilities that were not working - like the come restroom and the laundry facilities

very old & scary elevator storage area for belongings in laundry room not locked

coin laundry

also, since the coin laundry wasn t open i asked cleaning lady and for $40 she washed our laundry

he booked us in early and gave us information regarding a laundry

one dark skinned gentlemen was super helpful with locating a laundry facility for me

didn't like the tv didnot work and also the wifi

wifi was unreliable

location and wifi

no wifi for most of stay

the food was good, access to beach, breakfast and parking garage access. laundry

laundry facilities had 3 washing machines 1 was broken and 2 dryers were broken

we had to pay for parking even the laundry you paid for

laundry room was unkept

access to beach, kids play pool, hot tub, sauna and bar

of clean towels and another time i couldn't find anyone in the lobby so i just had to find the laundry room and

housekeeping even did my laundry for 10 dollars

canario also offered to help with laundry

the boutique did not offer any facilities, such as a parking voucher, coffee or laundry

also the wifi was terrible