clean room, friendly staff, laundry room

the laundry machine was broken all week

there is also a small gym with basic, but good equipment as well as a nice small pool

the bar did not have much choices to pick from.

poor quality of breakfast, bad wifi or internet service , small pool

it looks it was nice roomie and comfortable but lak of wifi and people who stayed in there the last night i

in kitchen, mattress was old and sagging

kitchen pantry didnt even have coffee or tea

is out dated and soft not firm bathroom need alittle remodeling and the tv needs an upgrade too wifi was very

at night little difficult to find parking space but then found and all good

visitor laundry facility was not working.

i believe they are using too much bleach in the laundry

the swimming pool area!!!

the kitchen was missing many things like cups for a morning cup of coffee

loved the pool area, the kids pool was great

that i didn t like it, just didn t realize the rooms are designed 2 together with foyer/laundry (great

having a laundry machine for the room was excellent, although it needs better maintenance

laundry facilities were in the foyer right next to the room

great location, safe loved the restaurant there and that they had laundry there

the pool and hot tub were great and the hot tub was nice and hot

the restaurant was bias with dining in for me and my spouse. forced us to do room service.

staff around the beach and pool were very friendly

the tropical location, the amenities, the food, the plunge pool in our room, the beach, the architecture, and

lastly, the beautiful pools and spas close at 6pm, and thats just such a shame, as they look so incredibly

sand bar at positivo was very uncomfortable

went to use the laundry mat and was robbed a whole wash cycle

aside from needing pool towels, laundry seems to be a serious problem here

loved this experience especially casino area added since my last visit here.

the gym wasn t available

rooms need to be updated and the kitchenette description is misleading

not properly designed for any kind of retreat - commercial type laundry working right below the rooms

was on their laundry, smelly and noisy

14 and 15, where we stayed, are right above the laundry

the spring fed swimming pool is lovely

handicap barriers, there were no ramps from the parking lot and at the guest house

a little run down. bed was a touch uncomfortable. no onsite guest laundry or gym.

a rental car(uber takes forever because they don t really run in that area) and there is no laundry room

they switch our room for another one in front of laundry and everyday we heard the ladies talking loud and

the parking is a little tight but other than that no problem

the closing hour of the pool.

only if it has swimming pool, it would be fantastic. should think about a narrow lap pool

wifi services did not work

was no wifi, limited lighting in the room and there was water dripping from the ceiling right next to my

than my ipad, the air conditioner was finicky, had to constantly reenter a password to use the wifi and it was

i would have expected atleast a bottle of water and there was no staff around to find out the wifi password -

after a long trip i loved that we had a coin laundry just down the hallway

wanted to laundry and the staff had no change fir rhe machines, and there was no change machine in the

also under the laundry room so sounded like planes taking off above you

was broken the entire week as well as the washer in the laundry facility

the self service coin laundry

they helped me coordinate an outside laundry service and also stored some food for me so i could eat the

the wifi cut out every 20 minutes

the rooftop bar was amazing for sunset

staff, bar, location, decor, kitchenette, shower.

there is no coffee maker in room even though i had a pretty good sized kitchen

noisy . laundry didn't work.

no hairdryers 3) the hotel management and staff are terrible: the cleaning staff throw bags of laundry from one

it was a struggle given the fact that i had suitcases and both kids

family enjoyed hanging out at the roof-top infinity pool and watching the cruise ships at the port

the wifi in the rooms is below average

the benefits of that were that there was laundry, fridge, wifi, etc

water cooler for your use in backroom with laundry facilities and very dirty

there was a water cooler with no cups - no coffee or laundry facilities as indicated on their website

careful using the laundry

near the laundry room noisy

the pool area had an event with a dj in place one night had an amazing time with drinks available in

the location is was walking distance from the festival sound of puerto rico, local restaurants, bars and shops

to the beach and the city old town i like to vibe of the area had a small pool which was okay, good

the pool is clean and not too warm, even in the summer

wifi didnt work in the room

bar by the pool was not open both times i used the pool and the laundry room only had one washer wish it was 2

i couldnt access to finish my laundry to leave before 2pm

shes stayed in her celphone maybe she was on her break understandable, so we walk through the laundry zone

can see areas that weren t cleaned well, and you pay extra for breakfast when there s barely anything to

food selections, no casino, no massage salon, really nothing entertainment to do.

don t have laundry

nice infinity pool, sun deck on roof

the room was very comfortable and the wifi worked well even after the hurricane when not many working wifi

wifi log on was a nuisance

the hot tub room service(pricey but the food was good) infinity pool casino all the resturants in the

more handicapped parking and less expensive laundry facilities.need more laundry machines!

you need card access to get to the pool, laundry, gym, and to use the elevator to get to rooms

didn't like that the laundry was ridiculously expensive

hotel was clean and spacious! loved the pool area! would 100% visit again!

have a good small water park for kids

working laundry equipment

wait time to use the machines at the laundry mat was too long given that there was only two working washers,

there was a laundry room

the laundry room had only 1 machine that was working

no room service or free laundry

it was bolted down in the lobby in the laundry room

the laundry facilities

we were able to flag a man walking by with laundry cart, and he said he didn't have us listed for the night

staff was rude and didn t revise us with the security code for the main door entrance or the wifi password

a lot cheaper than some of the chain hotels clean tv worked wifi worked well fridge in room microwave in room

the only issue is the small laundry facility.

inadequate self-laundry service

laundry out of order, tv did not work in hotel room, tv was not replaced in hotel room, loud

done panhandling for change in lobby of our resort, the dryer didn t even work so we had wet laundry hung all

pool/beach hours suck

the laundry area needs some improvement

was great - close to where we need to board the cruise ship laundry facility was

coin laundry facility

on my fourth night there i tried to do some laundry before my departure the following day

rooftop area, fitness center and laundry was closed but pictured prominently on the booking website

, cool unique vibe, rooftop lounging pool, very clean spaces, comp breakfast and very friendly professional

i did not eat in the restaurant so can not comment about the food or that staff, but the lobby bar was attractive

breakfast time vary daily

bathroom was a bit small but this is a stay i recommend very lovely rooftop bar and pool and stunning

the people are fantastic and the hotel has an amazing restaurant with pool on the roof

the door was broken so we ended up being moved to a less desirable suite, that took away in unit laundry(one of

having the ability to cook, do our laundry, and

i love that they delivered the free breakfast to the room

they even allowed us to park early since they didn't have early check in

the location was close to my meeting so that was good. and the kitchenette is the real reason.

no house keeping (laundry & trash sat in our room all 3 days) no change of linens even when asked

restaurant or bar not open

they are able to give you a $17 daily credit to their snack bar in the lobby

and bar were excellent, friendly staff, a little high price on the octopus which was excellent and

pool was a bit cold, no jacuzzi.

biggest advantages it does have laundry room

the hotel's laundry room was a welcomed sight

of the hotel control with covid but had to make reservations for the pool or gym

the wifi was glitchy when connecting, but when it connected, it was fine

wifi did not work

great location, nice views, friendly staff, self laundry service

bring some smaller bills to use if you plan on doing laundry

verbiage at spa discounts is confusing.

you can use condado plaza amenities & beach access but our hotel pool & bar was better

gym is very basic.

it s a modern, clean and cozy place with a lot of utilities like wifi, alexa, parking, hair dryer, iron,

it was clean and new. the linens were great. close, free parking was greatly appreciated!

outside and another day was told to move my car when i was parked in the correct casa ciana parking

like the location, close to the airport also the beach and shopping centers, they also have parking which is a

wifi good

free parking on site is a huge plus

the parking is not free as advertised and i was woken up by a guest yelling in the parking lot because

is centrally located with some parking spaces

clean and infinity pool was open 24/7 which was nice

the gym was great

we were looking for a hotel that s adults only and this was it

i loved how room service came to clean daily

we experienced a power outage but they engineering s stay came right away to fix the cable and wifi

breakfast was not good the eggs were two salty both times i ordered them, the bacon was greasy and

the breakfast was limited choice but quite delicious

beautifully decorated, good location & restaurants; one of them at the rooftop both with bar and good

the breakfast is good but the prince is much

bathroom door handle is not well attached (room 555), breakfast was included but not good ( please get better

told us they were taking longer than expected since they didnt have any towels left and the laundry service was

friendly and my wife and i always looked forward going back to relax and the roof top bar and pool was just

designed boutique hotel, you can use their sister property next door which has a great pool and jacuzzi

pool was bigger even the adjacent property s pool was too small

the pool at the rooftop in the old building needs wall painting

never got it to work effectively) and little amenities one would expect (for example, plastic laundry bags) were

everyone was so nice and helpful. beautiful hotel and room. spa was amazing. beach is beautiful.

facilities like gym spa sauna and pool

warm pool. comfortable chairs. great suite. gym.

a few more children s food options at lower cost (my kids are not adventurous)

working one elevator of two, laundry room closed, don t have a parking, breakfast is to go

that the laundry dryer cost was high

pool was too green. laundry room was too tight and more expensive than the hilton.

the great laundry with no soap powder in the shop they suggested i went 500m to buy an entire box

the laundry machine didn t work

also, the laundry machine was extremely overpriced and took forever

it smelled like wet laundry

the laundry facilities were never available

more mirrors in the bathroom , change to new shower floor, bags for laundry services , more air condition in

the breakfast and laundry facilities were not available, everything else from the room to the pool and gym were

from a cruise laundry facility was most helpful

was able to get just enough quarters from the front desk for laundry

laundry on site

iron and ironing board is located in the laundry area

parking was scarce, you had to go into a nearby hotel for laundry and pool

details trouble with one tv / didn t have laundry service as advertised

kids in the adult only pool

kids were in the adult only pool

doesn t even compare to la concha, definitely recommending and definitely coming back with the kids next time

very easy to get overrun by one family or group of kids

wifi works sometimes. location is subject to traffic

the wifi connection was very weak.

our belongings and move to our nxt hotel i must say this will be my go to hotel at this point the wifi worked

the pool looked nice but i never used it

intermittent wifi

she gave me a dirty towel and said that s all we have until they finish the laundry

staff was very courteous and helpful loved having laundry facilities

pool and hot tub clean and well stocked with towels

the hotel had a nice pool area, great breakfast, very close to the beach

to the beach and proximity to great restaurants and the casinos for an easy night out

coin laundry

were some facilities that were not working - like the come restroom and the laundry facilities

he booked us in early and gave us information regarding a laundry

also, since the coin laundry wasn t open i asked cleaning lady and for $40 she washed our laundry

very old & scary elevator storage area for belongings in laundry room not locked

one dark skinned gentlemen was super helpful with locating a laundry facility for me

the first day they left a bag of clean towels and soap on our door after we denied room service

kitchenette was in serious need of an overhaul

no wifi for most of stay

very large with complete kitchen

laundry room was unkept

laundry facilities had 3 washing machines 1 was broken and 2 dryers were broken

we had to pay for parking even the laundry you paid for

the food was good, access to beach, breakfast and parking garage access. laundry

only issue we did have was , we couldn’t really enjoy the hot tub there was nothing but kids hanging in it

canario also offered to help with laundry

the boutique did not offer any facilities, such as a parking voucher, coffee or laundry

of clean towels and another time i couldn't find anyone in the lobby so i just had to find the laundry room and

housekeeping even did my laundry for 10 dollars

also the wifi was terrible

great location in condado laundry area and rooftop pool

the laundry room was so convenient

room is spacious, bed is so comfy, yum free coffee and tea everyday, self service laundry which is easy to

at its highest volume and there is no way to change the settings the microwave is located in the laundry

pool, location, ac powerful, breakfast, free laundry for guests was huge bonus!

it doesn t have an elevator to get to the rooftop deck and gym. it s a 5 story building.

gym upstairs and spaced to lounge

good location, friendly staff and nice property. late check out was amazing to have!

no good access support to the hotel no desk no wifi free

stay, short uber to all the spots in condado, very comfortable bed, good shower, ac worked well, wifi worked

laundry facilities were difficult to find and the dryer didn t dry the clothes all the way unless

pool and laundry open 24 hours

free soap for laundry

pool area was clean and well maintained, laundry onsite is useful

liked everything, the delicious cookies upon arrival ,the hot whirlpool ,huge pool, laundry room for guests

the room has a kitchen, air-conditioning, a tv and a private bathroom

breakfast included

no breakfast

hot breakfast

my kids loved the garden out back

not a bad terrace laundry machine available for a small fee, on premises parking space

not bad price not bad great, helpful staff convenient parking space laundry machines

sign for laundry said $3

the staff is very helpful and the hotel has its own little kitchen and laundry room

smoking, and allowed personal activities can be performed, as well as a coin(quarter-only) laundry with a single

then says oh i thought you needed laundry service when the card clearly says do not disturb hanging on the door

103 and loved it, you will hear people and staff all day and nite because you are between the laundry room and

brighter laundry.

necessarily a dislike, i just wished they utilized their bar more

my kids enjoy a lot

imagine being on vacation and having to find a laundry mat because the property you paid 1400 dollars to sttay

the food was good but pricey. no dryer in the room. cost of $10 per bag for laundry was good.

the restaurant, and how close it was to the beach & other amenities & they did laundry.

day, they were out of beach towels because the hotel had put all of the beach towels into the laundry at once

they didn't like there's no parking , when it says a laundry facility it means that housekeeping would do your

the pool was a nice bonus - it was very cool and refreshing

was a bit small, as was the pool, but we were prepared for this and it didn't negatively affect our stay

he was so friendly and was able to get us an early check in which was extremely appreciated

it was just enough space to feel comfortable but still social distancing and the pool at night is very romantic

convenient to the beach, good restaurants nearby, great welcoming & informative staff, and the parking was

parking

having a kitchen with snacks was a plus if you were hungry

we also liked that the property was in a gated community and had plenty of safe street parking

easy to find parking in front, only one block to the beach, and really beautiful lobby and rooms

they let you use a common restroom with a shower, the beach towels and the tiny pool after the checkout