stay, short uber to all the spots in condado, very comfortable bed, good shower, ac worked well, wifi worked

good location, friendly staff and nice property. late check out was amazing to have!

no good access support to the hotel no desk no wifi free

it doesn t have an elevator to get to the rooftop deck and gym. it s a 5 story building.

gym upstairs and spaced to lounge

not bad price not bad great, helpful staff convenient parking space laundry machines

not a bad terrace laundry machine available for a small fee, on premises parking space

smoking, and allowed personal activities can be performed, as well as a coin(quarter-only) laundry with a single

the staff is very helpful and the hotel has its own little kitchen and laundry room

sign for laundry said $3

liked everything, the delicious cookies upon arrival ,the hot whirlpool ,huge pool, laundry room for guests

laundry facilities were difficult to find and the dryer didn t dry the clothes all the way unless

friends used the laundry room and the dryer took a long time to dry, had to run them twice

amenities - beach trolley, cafe, laundry

pool and laundry open 24 hours

the coffee was great, decent breakfast, villa was very comfortable and huge

the breakfast is very ample

my kids loved the garden out back

no breakfast

the casinos and beaches are close to the proximity to walk

then says oh i thought you needed laundry service when the card clearly says do not disturb hanging on the door

103 and loved it, you will hear people and staff all day and nite because you are between the laundry room and

brighter laundry.

within 10 to 15 minutes they had put us in a new room , right next to the pool and a balcony with a kitchen

the pool was lovely and the bar was cozy

day, they were out of beach towels because the hotel had put all of the beach towels into the laundry at once

the restaurant, and how close it was to the beach & other amenities & they did laundry.

they didn't like there's no parking , when it says a laundry facility it means that housekeeping would do your

the food was good but pricey. no dryer in the room. cost of $10 per bag for laundry was good.

imagine being on vacation and having to find a laundry mat because the property you paid 1400 dollars to sttay

room is spacious, bed is so comfy, yum free coffee and tea everyday, self service laundry which is easy to

the laundry room was so convenient

at its highest volume and there is no way to change the settings the microwave is located in the laundry

pool, location, ac powerful, breakfast, free laundry for guests was huge bonus!

great location in condado laundry area and rooftop pool

canario also offered to help with laundry

housekeeping even did my laundry for 10 dollars

the boutique did not offer any facilities, such as a parking voucher, coffee or laundry

of clean towels and another time i couldn't find anyone in the lobby so i just had to find the laundry room and

wifi isn t in the room

one dark skinned gentlemen was super helpful with locating a laundry facility for me

the room was for 7 or 8 people,the furniture didn't look clean, kitchen looked like it was falling apart

kitchenette was in serious need of an overhaul

electricity & wifi were very functional

it was pet friendly

staff was very courteous and helpful loved having laundry facilities

she gave me a dirty towel and said that s all we have until they finish the laundry

the courtyard is comfy with the pool and large hot tub and kept clean

they have lactose free and gluten free options and a coffee bar that was actually nice

pool is small and there were no stocked mini bars

laundry facilities had 3 washing machines 1 was broken and 2 dryers were broken

the food was good, access to beach, breakfast and parking garage access. laundry

laundry room was unkept

we had to pay for parking even the laundry you paid for

too many kids

no kettle in the room and the kitchen one was old and tempramental

great location. easy access to room and pool.

location, safe neighborhood within walking distance to many bars, restaurants, casinos, and the beach

the wifi was excellent

the wifi connection was very weak.

was a bit small, as was the pool, but we were prepared for this and it didn't negatively affect our stay

we lucked out on parking

pool was small you pay for water bottle breakfast was terrible and not up to the expectation the

parking accesible

very small pool but who needs the pool with the ocean a block away

free parking on site is a huge plus

is centrally located with some parking spaces

the parking is not free as advertised and i was woken up by a guest yelling in the parking lot because

were some facilities that were not working - like the come restroom and the laundry facilities

very old & scary elevator storage area for belongings in laundry room not locked

he booked us in early and gave us information regarding a laundry

coin laundry

also, since the coin laundry wasn t open i asked cleaning lady and for $40 she washed our laundry

location and parking

and just when i was parking the car the phone started ringing and i answered and there was this gentleman on

it was clean and new. the linens were great. close, free parking was greatly appreciated!

most importantly, if you need parking this is one of the few places that offer private parking

outside and another day was told to move my car when i was parked in the correct casa ciana parking

pool could be nicer, also while the bathroom in my room was beautiful the shower in room 8 wasn't

parking is not available

they let you use a common restroom with a shower, the beach towels and the tiny pool after the checkout

they dont bother but if you have pet allergies this may not be for you

we also liked that the property was in a gated community and had plenty of safe street parking

details trouble with one tv / didn t have laundry service as advertised

doesn’t even compare to la concha, definitely recommending and definitely coming back with the kids next time

room service food wasn t the best.

need separate pool area designed for kids

i wish the spa was in the hotel. but it s only a block away which is not bad.

laundry on site

listed are not of the hotel, theyre of the hotel next door that they send you to for pool, and laundry facilities

iron and ironing board is located in the laundry area

the pool access was at the sister hotel next door and laundry access was across the street at the holiday inn

was able to get just enough quarters from the front desk for laundry

their laundry machines were broken and they didn t allow anyone into their game room or gym

the laundry facilities were never available

also, the laundry machine was extremely overpriced and took forever

don't have their own breakfast, laundry, anything

the flooding side street and the lack of on-site breakfast and laundry availability

wifi was horrible

resturant and bar were understaffed

it was so easy to walk to the beach or local shops, the bar stayed open a little later the night i got there

bar in this hotel is great and view was amazing . and bar stuff was really nice both 2nights

it also said there was a kitchen in every room it was false also no mini fridge or even a coffee maker which

the laundry facilities i felt were over priced, and the elevator was a little sketchy

the great laundry with no soap powder in the shop they suggested i went 500m to buy an entire box

pool was too green. laundry room was too tight and more expensive than the hilton.

that the laundry dryer cost was high

working one elevator of two, laundry room closed, don t have a parking, breakfast is to go

told us they were taking longer than expected since they didnt have any towels left and the laundry service was

one more annoying thing - they charge an extra 75 usd for early check in or check out

vibes nice private outdoor jacuzzi rooftop was cute, you could reserve a time slot to use then pool by yourself

the pool!!

had to manually fix the toilet myself it wasn t flushing the wifi wasn t working

the breakfast is good but the prince is much

food , amenities, the pool area . rooms are perfect

breakfast to the room was served in plastic cups and burger packaging

bathroom door handle is not well attached (room 555), breakfast was included but not good ( please get better

the breakfast was limited choice but quite delicious

never got it to work effectively) and little amenities one would expect (for example, plastic laundry bags) were

great room service/house keeping too

ordered a continental breakfast through room service that is supposed to come w/ juice & basket of pastries

good location, free wifi, free water on your room

spa prices

in the room was not working so i had to use my cell phone to call the property the whole time for room service

the way it looks on the inside, the outdoor area, the pool, the friendly staff, and the extremely comfortable

appreciated the small, intimate size of the ocean club, as well as the adults only policy

were extremely comfortable, the distance of the beach was exceptional, and the pool and poolside bar are fun

room service should leave 2 more bottles of water every day

having the ability to cook, do our laundry, and

the door was broken so we ended up being moved to a less desirable suite, that took away in unit laundry(one of

15 minute walk to restaurants near the casino

oh and breakfast in your room is included

they also offered other breakfast items

no house keeping (laundry & trash sat in our room all 3 days) no change of linens even when asked

great crew, awesome restaurant.. bar was great too

location was great. it was nice to drink by the pool.

not the hotel's fault, but the area is very noisy. i believe there was a bar beside the hotel.

restaurant or bar not open

the people are fantastic and the hotel has an amazing restaurant with pool on the roof

good selection of breakfast food. excellent location.

bathroom was a bit small but this is a stay i recommend very lovely rooftop bar and pool and stunning

decent continental breakfast in lobby, and gorgeous rooftop pool and cabana area we wish we had made more use

had a room on the lobby floor - it is noisy on that floor given it is the breakfast area as well as check in

great location, nice views, friendly staff, self laundry service

bring some smaller bills to use if you plan on doing laundry

have breakfast, but the bar was really good and the service was greate

rooms were dirty, had ants, bedroom door kept getting jammed, wifi didn t work in the rooms

i love the pool area and bar

the laundry facilities

we were able to flag a man walking by with laundry cart, and he said he didn't have us listed for the night

it was bolted down in the lobby in the laundry room

ac, hot water, wifi, tv works find

directions for wifi and tv did not work

rooftop area, fitness center and laundry was closed but pictured prominently on the booking website

on my fourth night there i tried to do some laundry before my departure the following day

the laundry area needs some improvement

only had a little knob to turn in addition remodeling so none of the amenities were available laundry gym roof

was great - close to where we need to board the cruise ship laundry facility was

biggest advantages it does have laundry room

the hotel's laundry room was a welcomed sight

it says you can have 2 adults and 2 guests and also kids are free

building is a bit dated and free wifi connection wasn't

access to the pools, bar in pool. overall, was impressed in the quality of room.

didn't like that the laundry was ridiculously expensive

more handicapped parking and less expensive laundry facilities.need more laundry machines!

you need card access to get to the pool, laundry, gym, and to use the elevator to get to rooms

pet friendly, my dogs stay in the room with all my family

god exercising room and nice pool

the laundry room had only 1 machine that was working

wait time to use the machines at the laundry mat was too long given that there was only two working washers,

there was a laundry room

working laundry equipment

loved the guest laundry room and staff was always helpful and genuinely nice

don t have laundry

shuttle to beach & old san juan proximity to things

great location, clean rooms, cool pool, good restaurants even during covid

we were overcharged a small amount by zen spa and it s been over a week since our stay and we haven t been

food drinks and music by the pool! especially at night time it was a good vibe !

inadequate self-laundry service

laundry out of order, tv did not work in hotel room, tv was not replaced in hotel room, loud

done panhandling for change in lobby of our resort, the dryer didn t even work so we had wet laundry hung all

the only issue is the small laundry facility.

this was really a bummer for myself, kids, husband and cousin

shes stayed in her celphone maybe she was on her break understandable, so we walk through the laundry zone

i couldnt access to finish my laundry to leave before 2pm

bar by the pool was not open both times i used the pool and the laundry room only had one washer wish it was 2

that it didn't have a proper restaurant. only a bar and lounge area.

location and pet friendly

didn t like the room location , it was next to the laundry room, in the back corridor pointing to the street

i like the location and the pool, the quiet atmosphere ud83dudc4c.

were super friendly, breakfast was great, ac was very effective and the outdoor pool was great for a refreshing

we did t go just saw it in the last day) staff was great, we stayed in room #8, ground level with parking right

they do have parking on the side but limited

there's a laundry room in the basement which is handy to dry your soaking beach clothes

do wish they would be more clear about the laundry service regarding obtaining detergent and fabric softener at

laundry facilities were not the cleanest and a machine was broken

the hotel appears to have been recently updated with a lot of modern touches, a workout room, laundry, a nice

the laundry facility was dirty

the facilities were beautiful and the pool area is really nice; the rooms were huge and very comfortable; and

wifi didnt work in the room

the pool area had an event with a dj in place one night had an amazing time with drinks available in

the location is was walking distance from the festival sound of puerto rico, local restaurants, bars and shops

the pool is clean and not too warm, even in the summer

front part under construction. the pool has no tile.

bar/lounge, mist now known as kumo, the rooftop pool, the hotel restaurant downstairs, the gym in the basement

fees beach is shared with other guest service fees when there is no room service expensive

don t like the my room don t have refrigerated because i was with my kids and i have to drink hot

pool was great, restaurant / bar was great, beach was clean and beautiful

i was able to do laundry there which helped during the week

i love the 24 hour laundry room

i was happy to be able to do my laundry at their 24 hr laundry room

the laundry room...machines were not working. ..

they do not offer a laundry service, but have washing machines and dryers so you can do it yourself

they offer laundry but it takes 24 hours & doesn't make any sense to use dry swimwear

didnt provide a laundry room

for the money you charge i would have expected at the very minimum laundry bag and shower cap

they have nice outside bar with fire pit

pool area, gym and beach

then our bed was broken and our spa treatment got cancelled because one of the staff had to leave

no free breakfast like other hotels

also, room service often complained that we asked for hot water to make tea in the room, they even made

location, pool, amenities, breakfast at cana

frontera a club to a casino to even steakhouse

when we left and got to our next destination, all of our clothes smelled moldy, and we had to do laundry

there are only a couple of laundry machines so there was always a wait to do laundry

kept in contact with me but only asked if they could do anything for me but when i mentioned my laundry needed

laundry room is free but does not wash clothes at all and the drier takes forever to dry clothes as

there was laundry and the pools were open late.

breakfast was good although to choose from, everyone was friendly and very helpful my husband and i

staff, hotel & room cleanliness, breakfast exceeded my expectations

breakfast options are limited, just muffins or croissants

on site parking was a big bonus for this hotel

nice clean room and facility, breakfast

would wish the bar by the pool was a bit bigger. laundry room could use more ventilation.

24 hr laundry

laundry dryers took too long to dry a small load of laundry (1 1/2)

laundry room was very convenient as well

the laundry service only one dryer working and not enought for so many guest

although the listing says there is a self service laundry, only the washer will accept your money and work

no coffee provided but did have filtered water in the laundry room

there was a water cooler with no cups - no coffee or laundry facilities as indicated on their website

near the laundry room noisy

is no laundry service, bike rental

to do laundry you have to get lots of quarters from desk or casino

it is beach front and the pools and spa are nice and clean

room service was quick

there were tons of kids and we we on our honeymoon and the pool really wasn't that big and it was always packed

very clean and it has a casino

no hairdryers 3) the hotel management and staff are terrible: the cleaning staff throw bags of laundry from one

noisy . laundry didn't work.

the room was very dark, the t v didn't work, the wifi didn't work unless you went to the lobby and the bed was

it was a struggle given the fact that i had suitcases and both kids

the units are large, good ac, but the kitchen could use some light renovation, to leave it old but better

they helped me coordinate an outside laundry service and also stored some food for me so i could eat the

the rooftop bar was amazing for sunset

the rooftop bar was a definite bonus

wifi did not work for me.

there was no wifi or our entire stay at the hotel -- very inconvenient