visitor laundry facility was not working.

i believe they are using too much bleach in the laundry

the swimming pool is amazing!!!!

the wifi works great and there are free parking lots right in front of the entry

kids running on the hallways, etc

the laundry area was dirty and trash inside and around the facility

they had a laundry, but a very old and rusty

the laundry room needs improvement

also did not like having to walk to the other side of the parking lot to do laundry

no handicap parking available

was on their laundry, smelly and noisy

not properly designed for any kind of retreat - commercial type laundry working right below the rooms

14 and 15, where we stayed, are right above the laundry

the pool is excellent as well as the opportunity to have a massage and yoga

it has not air conditioning, wifi, and you can t buy any drinking sodas etc

never showed up and was never called back to be informed of an eta and there were roaches in the kitchen

was completely different from pictures shown it was old and not too clean, they were ants on the kitchen counter

is out dated and soft not firm bathroom need alittle remodeling and the tv needs an upgrade too wifi was very

it looks it was nice roomie and comfortable but lak of wifi and people who stayed in there the last night i

kitchen pantry didnt even have coffee or tea

the laundry machine was broken all week

clean room, friendly staff, laundry room

breakfast was really good. beaches were near by and beautiful.

very clean, complete breakfast and good location.

location was everything and the vip service to go and come from the casino, if it was raining or while with

are no laundry room for us to wash our clothes

from our room s small balcony, you could see the water from the laundry room, which we passed along the way

no laundry service or machine.

parking view from the balcony staff from sunday restaurant staff sunday morning was very welcoming

the view was amazing and beach was cool, late check out

a rental car(uber takes forever because they don t really run in that area) and there is no laundry room

they switch our room for another one in front of laundry and everyday we heard the ladies talking loud and

a little run down. bed was a touch uncomfortable. no onsite guest laundry or gym.

loved everything about this hotel including the intercontinental breakfast buffet they had (it's included in

breakfast, pet friendly.

wifi services did not work

i would have expected atleast a bottle of water and there was no staff around to find out the wifi password -

was no wifi, limited lighting in the room and there was water dripping from the ceiling right next to my

than my ipad, the air conditioner was finicky, had to constantly reenter a password to use the wifi and it was

wifi connectivity. bounced off from time to time.

after a long trip i loved that we had a coin laundry just down the hallway

the self service coin laundry

laundry facilities were out of service during my stay

wanted to laundry and the staff had no change fir rhe machines, and there was no change machine in the

also under the laundry room so sounded like planes taking off above you

they helped me coordinate an outside laundry service and also stored some food for me so i could eat the

didn't like that i paid $2600 for a room with a kitchen with no stove or oven, a sink that was dirty glasses

nice kitchenette

the rooftop bar was amazing for sunset

there were no utensils or plates or bowls in the kitchenette

no hairdryers 3) the hotel management and staff are terrible: the cleaning staff throw bags of laundry from one

noisy . laundry didn't work.

the set up of the room for a family with older kids.

even though we didn t have the sign up for room service, they still came to clean the room

there is no room service, kettle or mini bar so be prepared to source your own drinks if you pop back to your

near the laundry room noisy

water cooler for your use in backroom with laundry facilities and very dirty

although the listing says there is a self service laundry, only the washer will accept your money and work

no coffee provided but did have filtered water in the laundry room

there was a water cooler with no cups - no coffee or laundry facilities as indicated on their website

the location is was walking distance from the festival sound of puerto rico, local restaurants, bars and shops

the facilities were beautiful and the pool area is really nice; the rooms were huge and very comfortable; and

the pool is clean and not too warm, even in the summer

wifi didnt work in the room

the pool area had an event with a dj in place one night had an amazing time with drinks available in

i couldnt access to finish my laundry to leave before 2pm

shes stayed in her celphone maybe she was on her break understandable, so we walk through the laundry zone

bar by the pool was not open both times i used the pool and the laundry room only had one washer wish it was 2

beautiful place, great breakfast

restaurants in walking distance pool area is really nice with bar and food beach is 18 minutes away walking or

don t have laundry

access to everything, room service was fast, staff was extremely helpful, the shuttle took you to all of the

early check in after getting off our cruise ship. we had a late flight the same day.

room service was not functioning and it was a big problem to get breakfast since i was there for a

zen spa facilities and restaurants

you need card access to get to the pool, laundry, gym, and to use the elevator to get to rooms

didn't like that the laundry was ridiculously expensive

more handicapped parking and less expensive laundry facilities.need more laundry machines!

the prompt service for towels, room service, etc. front desk was very helpful

room service was great and pleasant staff...also breakfast was on point

no room service or free laundry

working laundry equipment

the laundry room had only 1 machine that was working

wait time to use the machines at the laundry mat was too long given that there was only two working washers,

loved the guest laundry room and staff was always helpful and genuinely nice

the laundry facilities

it was bolted down in the lobby in the laundry room

we were able to flag a man walking by with laundry cart, and he said he didn't have us listed for the night

a lot cheaper than some of the chain hotels clean tv worked wifi worked well fridge in room microwave in room

doors don't lock to room from hallway, parking extremely dangerous, have to be in hallway to use wifi, walls

laundry out of order, tv did not work in hotel room, tv was not replaced in hotel room, loud

inadequate self-laundry service

the only issue is the small laundry facility.

done panhandling for change in lobby of our resort, the dryer didn t even work so we had wet laundry hung all

when isabella came to clean the room, she would always arrange my kids stuff animals in a unique way

only had a little knob to turn in addition remodeling so none of the amenities were available laundry gym roof

was great - close to where we need to board the cruise ship laundry facility was

rooftop area, fitness center and laundry was closed but pictured prominently on the booking website

the laundry area needs some improvement

on my fourth night there i tried to do some laundry before my departure the following day

the place, the bar down stairs and the roof top bar as well

best bed, great breakfast. many food options close by.

appreciated being able to have breakfast outdoors in their beautiful courtyard every morning

, cool unique vibe, rooftop lounging pool, very clean spaces, comp breakfast and very friendly professional

ins, so much care and concern went into how we were getting around, turn/down -room service, sightseeing, food

the door was broken so we ended up being moved to a less desirable suite, that took away in unit laundry(one of

having the ability to cook, do our laundry, and

pool looks dangerous for my 6 year old, i recommend adding a fence to the front or don’t allow kids

pool looks dangerous for my 6 year old, i recommend adding a fence to the front or don t allow kids

i appreciated the free parking and wonderful room service breakfast

no house keeping (laundry & trash sat in our room all 3 days) no change of linens even when asked

wifi sucked the smoked scented hallway needs more bilingual staff hidden fees for

great crew, awesome restaurant.. bar was great too

and bar were excellent, friendly staff, a little high price on the octopus which was excellent and

clean and cozy in which my damily & i were very pleased and happy with,my children loved the pool, my husband

the hotel's laundry room was a welcomed sight

biggest advantages it does have laundry room

kids were hungry, had to get the car and find food to bring back

was conveniently located near a lot of tourist attractions all the pools was open the bar was an extended plus

my kids loved the water slide.

bring some smaller bills to use if you plan on doing laundry

great location, nice views, friendly staff, self laundry service

is fine but for someone like me how gets overstimulated very quickly i loved the calmness of our pool area and

wifi was down the 1st night, limited things to watch on tv

the wifi is not working good

outside and another day was told to move my car when i was parked in the correct casa ciana parking

most importantly, if you need parking this is one of the few places that offer private parking

it s a modern, clean and cozy place with a lot of utilities like wifi, alexa, parking, hair dryer, iron,

like the location, close to the airport also the beach and shopping centers, they also have parking which is a

good news casa ciana has a parking lot they are upgrading

the parking is not free as advertised and i was woken up by a guest yelling in the parking lot because

free parking on site is a huge plus

is centrally located with some parking spaces

appreciated the small, intimate size of the ocean club, as well as the adults only policy

property is perfectly located, neat spaces, have a good bar and infinite pool to enjoy this part of the city

bar was only open until 6pm

of the pool was great, as well as the pool bar staff were extremely helpful

i loved how room service came to clean daily

rooftop pool was extremely nice the staff was kind and very upbeat i will definitely visit

exceeded expectations, breakfast system could be improved. pancakes were raw.

paying over $1000 each time, i just wish the pool bar was open

over all service and efficiency the price room service

we only ate breakfast once but it was delicious

told us they were taking longer than expected since they didnt have any towels left and the laundry service was

room service was not available and we were asked to have breakfast at the sister hotel

even in january the pool was refreshing after paddle boarding

+ water/french macarons + style + sister property + location (no beach view but close enough) + early check

my husband before going on to the rest of the island, and planed on spending an afternoon at the pool, happy

never got it to work effectively) and little amenities one would expect (for example, plastic laundry bags) were

ordered a continental breakfast through room service that is supposed to come w/ juice & basket of pastries

we would have appreciated more cost-effective options, especially since we were traveling with kids

the olas breakfast was hit or miss

the staff at the pool, the pool bar and restaurant were excellent.

facilities for such a reasonably priced hotel, good breakfast incl, pool, shop laundry (although they had no

musty room, small king room, nasty breakfast l, no laundry onsite

the laundry facilities i felt were over priced, and the elevator was a little sketchy

the laundry machine didn t work

working one elevator of two, laundry room closed, don t have a parking, breakfast is to go

not being able to do laundry

the breakfast and laundry facilities were not available, everything else from the room to the pool and gym were

the hotel didn t have a laundry facility. parking on the street was impossible.

their laundry machines were broken and they didn t allow anyone into their game room or gym

it smelled like wet laundry

from a cruise laundry facility was most helpful

the laundry facilities came in very handy after 4 days, a total of 3 for a wash load

the pool access was at the sister hotel next door and laundry access was across the street at the holiday inn

listed are not of the hotel, theyre of the hotel next door that they send you to for pool, and laundry facilities

laundry on site

details trouble with one tv / didn t have laundry service as advertised

they charged me $32/day for wifi and room cleaning because it was

mediocre rooms, poor wifi.

year’s eve party for guests and locals, and people bring their entire families (including young kids)

casino was great the restaurant by the pool was amazing

nice breakfast.

the breakfast could ve been better.

the wifi connection was very weak.

the room was generally clean, and the wifi worked reliably

excellent free wifi. very good staff. free breakfast was more than adequate. very good security.

she gave me a dirty towel and said that s all we have until they finish the laundry

staff was very courteous and helpful loved having laundry facilities

they were very nice about everything and gave me a free bottle of water and i used the wifi, but frankly i was

pool is small and there were no stocked mini bars

the music from the bar below was horrendous

also, since the coin laundry wasn t open i asked cleaning lady and for $40 she washed our laundry

coin laundry

very old & scary elevator storage area for belongings in laundry room not locked

he booked us in early and gave us information regarding a laundry

were some facilities that were not working - like the come restroom and the laundry facilities

one dark skinned gentlemen was super helpful with locating a laundry facility for me

didn't like the tv didnot work and also the wifi

lack of room service, did not show up

common areas and the best they are pet friendly

kitchenette was in serious need of an overhaul

laundry facilities had 3 washing machines 1 was broken and 2 dryers were broken

we had to pay for parking even the laundry you paid for

laundry room was unkept

the food was good, access to beach, breakfast and parking garage access. laundry

hotel and excellent for families with kids

housekeeping even did my laundry for 10 dollars

canario also offered to help with laundry

the boutique did not offer any facilities, such as a parking voucher, coffee or laundry

of clean towels and another time i couldn't find anyone in the lobby so i just had to find the laundry room and

was no wifi and the tv in the room could not stream anything as there was no wifi

room is spacious, bed is so comfy, yum free coffee and tea everyday, self service laundry which is easy to

pool, location, ac powerful, breakfast, free laundry for guests was huge bonus!

the laundry room was so convenient

great location in condado laundry area and rooftop pool

at its highest volume and there is no way to change the settings the microwave is located in the laundry

good location, friendly staff and nice property. late check out was amazing to have!

gym upstairs and spaced to lounge

stay, short uber to all the spots in condado, very comfortable bed, good shower, ac worked well, wifi worked

no good access support to the hotel no desk no wifi free

it doesn t have an elevator to get to the rooftop deck and gym. it s a 5 story building.

pool area was clean and well maintained, laundry onsite is useful

amenities - beach trolley, cafe, laundry

liked everything, the delicious cookies upon arrival ,the hot whirlpool ,huge pool, laundry room for guests

pool and laundry open 24 hours

laundry facilities were difficult to find and the dryer didn t dry the clothes all the way unless

the lobby is beautiful and a hot breakfast was included

hot breakfast

the coffee was great, decent breakfast, villa was very comfortable and huge

the breakfast is very ample

the room has a kitchen, air-conditioning, a tv and a private bathroom

the staff is very helpful and the hotel has its own little kitchen and laundry room

not a bad terrace laundry machine available for a small fee, on premises parking space

smoking, and allowed personal activities can be performed, as well as a coin(quarter-only) laundry with a single

not bad price not bad great, helpful staff convenient parking space laundry machines

sign for laundry said $3

103 and loved it, you will hear people and staff all day and nite because you are between the laundry room and

brighter laundry.

then says oh i thought you needed laundry service when the card clearly says do not disturb hanging on the door

there s a sweet, furry, pet cat that meanders around the hotel, too

my daughter s loved the pool and how close it was to the beach

day, they were out of beach towels because the hotel had put all of the beach towels into the laundry at once

imagine being on vacation and having to find a laundry mat because the property you paid 1400 dollars to sttay

the food was good but pricey. no dryer in the room. cost of $10 per bag for laundry was good.

the restaurant, and how close it was to the beach & other amenities & they did laundry.

they didn't like there's no parking , when it says a laundry facility it means that housekeeping would do your

the cleanliness of the rooms and accessible features like the pool and coffee.

facilities were wonderful (pool, rooftop)

pool was small you pay for water bottle breakfast was terrible and not up to the expectation the

parking accesible

my car was stolen at the parking of the hotel

parking is not available

pool could be cleaner with a larger net to prevent excessive leaves from falling into the pool

they let you use a common restroom with a shower, the beach towels and the tiny pool after the checkout

parking

pool could be nicer, also while the bathroom in my room was beautiful the shower in room 8 wasn't