my kids loved the kids club, disco and the pool while me and my husband enjoyed the food and the nightly walk

brilliant location with few supermarket, restaurant and a bar in the area, by the sea, excellent pool

wifi service wasn't seamless

many activities for kids

we paid for breakfast only and managed to try all the local restaurants in a small square very close to the

we were given room #001 and it was on the very ground floor, near the laundry, view from our window wasn't

the first i had to pay for everything, i mean for safe , internet ,laundry and

also the room service was a bit poor, even if we put the card on the door for simple service in 6days we

about a third of the gym machines were broken

nice hotel with beautifull pool area, big apartment with everything inside and terrace, breakfast was good also

is great value for money - food and drinks available at all times - pools were amazing for the kids - lots of

swimming pools, room, night time entertainment and kids club

the pool area is excellent

pools and garden area with bar is clean and nice

so friendly for kids

occupied with fantastic activities like beach walks in the morning, stretching exercises, water gymnastics and

during the day water aerobics, a few shops and bars around

gym is very poor - not enough equipment and what exists is shabby and in poor shape

feel that the wifi is a bit shaky and weak in different parts of the hotel

vibes, lovely staff, clean and comprehensive gym, nice selection of breakfast items

the massage ,the sauna ,the gym are also well organized

wifi was only in the reception area

the pool and bar facilities were private but had secure direct access to the beach and the coastal path

we were looking for 5 nights late summer sun, and wanted to just chill out

breakfast was excellent

there was no laundry/iron option

but impossible to book since they never pick up - i could not lend an iron for my clothes - laundry/ironing/dry

breakfast choice was fabulous

we liked having a gym to workout daily

slow room service - lack of full/queen/king size beds - lack of vegetarian dishes - monotonous breakfast

the only thing that is provided in the kitchen is teatowels

pool side bar was excellent-olga is so friendly

wifi was just ok

was amazing, the garden was so beautiful, the staff was super helpful, and there is an amazing bar right next

apartment was lovely, very spacious and pool out side the door, love the whole set up

free internet, and expensive to buy, food smell in the room, laundry old (towels and pillows

no iron in bedroom. but they did offer a laundry service to us swim pools were not heated.

only the wifi isnt the best

wifi in the hotel take your own towel with you because provided in the room can be used only in the

all the staff beginning with reception, dining room, and bar are courteous and helpful

gym was the worst i have ever seen there's was nothing in there

maybe their program for kids was better, i can't say

was good location,quet enough with a small kids

great pools

were a little hit and miss, most were very polite but the pool bar man seemed a little grumpy

the only snacks at the pool bar were same sandwiches everyday, no other snacks at all

food, design , cava for breakfast, warm water in the pool

the warm pool was not that warm. should warm the kids pool more than the adults ud83dude05

* the swimming pools were quite cold, including the kids pool

wifi was so-so, you had to find the right place, where you can get a good connection

pool was a little on the cold side

stairs from food area to pool area burnt my feet on steps ended up with burnt blisters under my foot

excellent location, staff very helpful, very good breakfast options rooms clean,

soft seating in the bar area were too low backed and not comfortable to sit in, the dining chairs were more

other than that, coffee pods are supplied in the kitchen which don t fit the machine provided, which seems

the kids absolutely loved it

the effort made by the hotel for christmas was to be applauded and kids seemed to be well looked after by staff

fourthly we had to wait till 3pm each day for our room service so we had to use wet towels to dry ourselves

bar closed early should be a seperate pool for kids too many people smoking around the pool area

amazing staff, good facilities for kids

enjoyed every single things there, from the stuff and breakfast, the rooms was very clean stuff very friendly

water in the small kids water park was colder than the adult main pool

shows; animations; children programme; gym; variety of meals in the restaurants - especially taking into account

- especially taking into account that we are vegetarians; view from the terrace; amazing pool

bar is not in every room, you have ti rent them for a minimum of 1 week for an extra cost

many guests go as early as 6am or 7am to claim their spot on the sun-beds around swimming pools by leaving

location room size pool towels in the room on arrival

sea view, big variety for breakfast, friendly employees, cross a small street to access a lively boulevard with

great position at beginning of sand dunes. fabulous sea views. nice bar and entertainment

very clean and stylish in parts, lovely staff, good breakfast selection, useful and helpful late check out

staff were very attentive and great with the kids

the pool towels had seen better days but that s a very minor complaint and we could have just been

the pool area was fantastic

staff were very friendly and the bar at the far end of the complex, under the rooms were very good with our

staff should remove towels from sun loungers at the pool, very difficult to get a good spot unless you re up

+ stunning view in restaurant and terrace + super breakfast + big fitness room + very nice show kitchen diner

the staff are amazing, the rooms (we stayed in a 4th floor suite) are exceptional, the breakfast and all

breakfast in panorama restaurant; amazing views

room service twice a day

room service is non existant they never delivered what i

kids loved the variety

hotel was great, pools, restaurants, bars & staff all 10/10 gym could do with some free weights.

kids loved the variety

time tables are not the usual for spanish people i wish they can open the swimming pool later on and the buffet

stayed over christmas with my son, and the christmas present from the hotel for kids was a nice surprise

really warm welcome from staff pool area really relaxed and great vibes breakfast was awesome!

pet policy accepts pets with open arms, that s is why we chose there for 4 nights

pool and relaxation area, clean and well kept rooms, very friendly and helpful staff

the pool,the rooms,the restaurant and in particular the staff

only thing we were a little disappointed with is the bar closes at 5pm

clean, modern, nice bathroom, very comfy bed, good wifi, very pleasant and friendly staff especially michael

tiny details: the window in my bedroom was somehow not working and there was no wifi in the bedroom, which is

wifi, spacious rooms, very clear, staff very friendly, sun and good atmosphere around the pool

location, lovely pool and jacuzzi, comfortable and spacious apartment

apartment was clean an spacious, pool was heaven and the staff (belen) beyond amazing

a few minor queries - no laundry service was a problem, there was no fridge in the room, and we did not like

gym didn t have any air conditioning, that s the only downside i had on the whole

breakfast is a la carte, not a buffet which was a nice feature

the room was lovely and clean and there was wifi, tv, hairdryer, mini bar (extra cost), kettle, water (extra

bar lady valeria lovely made amazing cocktails sanum beach cocktail the best

breakfast and dinner were fantastic

- adults only

ud83dude01 secure wifi for remote working is fast and reliable, with dedicated workstations for guests

friendly staff, great location, nice pool and breakfast ;-). highly recommend

the room safe is additional charge, and the shower temperature changed from hot to cold, also the gym is not

kids were keen kn staying late at night

not the hotels fault but you’d think if there was a pool with kids stuff (fantastic we thought) that parents

modern, clean, super friendly and in a great location, wifi supper speedy

service was 50/50; some were friendly, but there were times, conversely, when no one was at the bar (the only

the breakfast was good

the only thing we didn t like was that the pool could have been cleaner

breakfast arrangement is a little disappointing with precooked eggs and bacon really cold.

it's annoying when people smoke when you are drinking and eating, and when there are kids around

the swimming pool was warmer than most

areas to work with a laptop if needed but wifi a bit patchy

staff were very helpful and friendly, it has a good gym, laundry facilities, nice shower, big pool and is gay

really gay friendly and theres a good room service

luis and javier at the pool bar super welcoming and friendly too

the only thing would be for more weight plates in the gym as not many other than 10 20 5

staff

close to everything, adults only is the way to go aswell if you have no kids, very clean, room cleaned every

breakfast choices great- full cooked, omelette bar, continental, cereals, juice, fruit everything

nice pool area and gym

also the last five days of the holiday there was no wifi they said it was being fixed but come on five days

liked it was adults only overall the hotel is a bit above three

- door handle fell off laundry room, locking me inside

bungalows were amazing, great kitchen, 2 bedrooms and 2 bathrooms, spacious terrasse with a table and 2 sun

in particular, bar staff dina and the animation team max, roberto, bene and patrick made our stay phenomenally

apartments were well equipped including the kitchen

2-bed bungalows were great, especially with kids

nice hotel overall, but two things made it stand out: the cakes at the buffet, and the crossfit gym

it didn t feel too big and impersonal and the kids team and staff quickly got to know you

the gym could also do with an uplift as equipment was old

it didn’t feel too big and impersonal and the kids team and staff quickly got to know you

24 hours gym and outdoor cross trainer

also the crossfit gym was amazing and allowed us to do our own workouts with the equipment

loved staying at this hotel, great location , great selection of beautiful food at breakfast and dinner and my

super beach bar with quite good healthy food selection

we really enjoyed our breakfast and dinner

amazing restaurant at the pool

laundry facilities on site

didn t work there usually (chef didn t know how to prepare dishes on the menu, people at the bar didn t

the gym, and devicis for the kids at the older playground, you need to fix them.

good enough wifi

nice bungalows, wifi was good, breakfast was good, swimming pool was very good

easier access to the pool (ramp?)

the renovated pool is quite amazing and the ph level seemed just perfect as it was no trouble opening my eyes

pool was lovely and clean with available sunbeds all day and handy pool bar

no free wifi in rooms. have to pay for every drink. the dinner not includes drink.

excellent and the hotel installations very particular ,la piscina el bar en la piscina y sus access

plenty of sun beds around the three pools we had two ground floor apartments next to the pool they were very

everything! the staff were lovely, it was so clean, beautiful pool area, food was lovely.

was with too adult teenagers and they always found plenty to eat, they made great use of the gym

ample parking is available right in front of the building, and the property is conveniently located just

staff, especially pablo at the bar were amazing

excellent laundry service

only disappointment was the snack bar by the pool- we felt that this could have had better options, e

adult only area on ground level , with no screaming kids would have been the icing on the cake

about this hotel one of the best hotel to stay in with your family plenty of activities for the kids and adults

with the exception of one of the bar staff in the main lobby area

cleaning service is not rigorous, like tea table with sand after room cleaning, no laundry bags refilled after

hotel and rooms were spotless throughout amazing breakfast selection very friendly and helpful staff wonderful

excelente breakfast location fantastic for walking

i would appreciate it if the restaurant and spa staff spoke better english.

gym could be bigger with more variety of equipment & weights

gym opened the same time as breakfast, would have liked the gym to open an hour before breakfast as

to a quieter room since i was traveling by myself and didn't want to be around families with kids

again ideal location free parking and must say very clean resturant and bar available next to pool great

great if you have kids and just want a bit of r&r at the hotel

no attractions for kids except tiny playground

the room is beautiful, fully equipped with a comfortable large bed, microwave, kitchen and a/c

pool and sauna very good. i liked it. the room was separated from living area and kitchen.

helpful and sweet, beautiful pool and a very nice atmosphere, also amazing cocktails and great breakfast

2 level apartments with spacious kitchen and two bathrooms, also the facilities are great pool bar, sauna and

lovely resort with very friendly staff. raul is brilliant. lovely breakfast.

wifi speed could be improved and a soap bar in the bathroom would be nice

no bar area

maritza is just amazing with both adults and especially the kids

microwave in the kitchen, not entirely clean cutlery, tv fee and very hard to open the door to the apartment

shuttle bus to the beach

the pool and bar

terrible diarrhoea that came out black after eating one night in the all inclusive i bought my kids away because

the pool was a good size the pool bar during the day

was usualy served under heaters and so not as hot as it could be the hotel had no indoor bar

pool . restaurant. drinks availability. room near all services.

times, for short stays on my own in the winter & long holiday with the family in the summer, the kids club here

being charged 5 euros for a bucket of ice from room service.

the breakfast was one of the best we've had

area was great and staff amazing people my kids loved it they should be more kids for them to hang out with but

from the cold,relax ,eat well,sleep,swim in there many heated pools and pamper yourself in the spa & feel strong

as we didn't want fancy food, the only alternative was room service, which we took

resort, great restaurant and the breakfast buffet is superlative

welcoming of the hotel staff was excellent, the spa was very nice and clean, there was a great breakfast selection

breakfast was great

beautiful swimming pool, excellent food and most of all very friendly customer oriented attitude

wifi is good

laundry was a little slow 3 days wait for gym gear meant 3 days unable to use an excellent

the restaurant and bar facilities were much better than any others in the actual resort

the spa was an added bonus, with complimentary access to steam room and jacuzzi for whole family to

location, close to the ocean, clean, with very attentive personnel and excellent breakfast/ dinner

was no music in the bar in the evenings other than a short period of muzak and this made the atmosphere

the awful thing has happened when i received my dress from the laundry

i asked about laundry and the guy was not helpful, he looked at me like i was asking a very strange

the water was too cold for my kids so we ended up only using the pools once or twice in eight days

the pool facilities were great too

the rooms are not that good isolatet, there were some kids in the morning which made some noise.

kids club only facilitates younger kids

it s year 2019....you need to have free wifi in the rooms and in the pool garden.

breakfast buffet is a bit manic and takes away from the 5* experience.

the gardens are spectacular and the heart of the hotel is its infinity pool with the blue sea stretching out

all perfect for kids and adults

no kids

the breakfast buffet was definitely a highlight

pool and overall facilities

location. adult only.. breakfast was superb. rooms are lovely, staff helpful and friendly

had a corner sea/pool view room which was fabulous

buffet was terrible but the hotel and unique option for breakfast was really great

breakfast was superb and the location was fantastic

however we got moved as our room was very noisy at night , so you accommodated us and moved to a pool room to

the gym was also quite hot, and the air-conditioning did not seem to work effectively

pros : pool, cleanliness in common area, breakfast

excellent hotel with superb facilities and great choice of food for breakfast and evening meals.

he was amazing as was the food, i looked forward to breakfast and dinner every day

odd opening hours for food at the blu bar - one of the pool bars, 12-1 and then 3

the food, buffet for breakfast and dinner, was fabulous - wide choice and well suited to anyone, like me, with

wifi is complicated, not so easy to get a place in the small restaurants, self-service dinner /

staff was friendly rooms were clean pool was clean

i didn't like were problems caused by the pandemic, like not being able to play with balls in the pool

occasional bar staff being short tempered

food could be a bit better, especially sweet food for breakfast. some days there are street

great food for dinner and breakfast-pretty lousy during the day

wifi in the room poor

construction work going on during our stay, no room service after 1am crazy for a 5 star hotel

your skin is sensitive you are bound to have red marks all over your face after the night; - paid wifi in the

everyone's idea of a good time, i would have enjoyed if there was an area with a more lively bar with music

spa was excellent too

more food options at bar pool

hotel bar closing at 10pm which is very early

ground floor apartment, with front terrace across the swimming pool, spacious,well utilize, very clean

reasonable kitchen for self catering, buffet meals at reasonable price - plenty of choice

more food options at bar pool

i also used their laundry service, and i found out it was not professional at all

no complentary waters , no refill of milk etc or laundry bags

even in rooms without official ocean view, you can watch sunset from balcony, infinity pool, nice spa indoor,

peaceful. good spa and massage.

lots of space, big bathroom with shower and bathtub, everything was clean and the breakfast buffet was rich,

beautiful room and view! breakfast and dinner very good!

delicious dining: the restaurant impressed with a variety of breakfast options and delicious evening meals

there are great facilities, gym, pool, giant chest and the food is delicious

staff, awesome infinity pool

beach and main streets, but it provided so many services: tracking tours, massages, cinema, yoga, gym, tennis,

was clean and spacious, bathroom had good shower, rooftop loungers were a special touch with a pool

very close to gran canaria airport and the free shuttle bus to airport

free shuttle to and from the airport

airport transfer was not available late at night - a big fail for an airport hotel in my opinion

pool, gym and rooms, convenience to airport. shuttle bus on departure.

spa, the kids club at the end of the world, the room is old, the hair drier, restaurants a la carte closed

excellent - great views - fantastic top floor infinity pool and bar - regular free bus service to maspalomas -

the pools are wonderful and my children really enjoyed the family pool

buffet with plenty of choices, sunset pool has very beautiful mountain and ocean views, the pool water is heated

was perfect and on a high and luxurious level - from the room, up to the pool area and to amazing breakfast

parking was incredibly difficult to find, would have been good to have a parking lot to navigate to

wifi not great

wifi only in the reception/courtyard area which is fine but becomes difficult in the

there's a free street parking but fills up during the day. bed was a little hard.

center of town, lovely room, comfortable bed, super nice and helpful lady running the place, good wifi

small drying area for laundry/towels

the spacious layout included kitchen facilities and a big bed, making it an ideal choice for a relaxing stay

the wifi is quite slow during the day but ok to work with after midnight

bar prices very reasonable

provide the double bed , but it was also comfortable ,they had very good staffs , they clean the pool every

we chose the accommodation because of the washing machine, but where it was and the mold and laundry smelled

the breakfast buffet was top-notch

breakfast was just okay some things not to warm.

a beautiful property with a fantastic heated saltwater pool

anfi which might be the best on island, the pool, the balcony with view and chairs, the overall

parking was a five minute walk away as the house is accessed by a path only so don't bring too much

free wifi was available at the property but did not always work

there is no mobile signal in the area but the house has wifi connection

in the house / area, so we could not make calls or send/receive smses but i managed to connect to wifi

at nights it can be cold, but there are enough blankets to be warm very well stocked kitchen or apartment in

laundry room drier was broken so couldn't dry clothes

you should ask the reception for clean laundry

infrastructure - pools, laundry on site supermarket , beach is v

inclusive food was nice, as well as the gym and the views from my room.

the view and the food were great, the facilities like the gym were kinda ok-ish.

noise from apartment drilling at 9 am and rubbish and laundry trucks coming during the ngt right outside our

room clean and well equipped kitchen fridge ,coffee machine , microwave

breakfast was lovely in the mornings

nice size swimming pool and great happy hour deals at poolside bar

was spacious and kitchen well equipped

lot of the times, room not thoroughly cleaned from last people's stay ,lack of entertainment, no kids club, our

) to the beach, the pool was really nice for the kids

great kitchen

thing the pool is my favourite

pool was closed for maintenance when we were there

overall welcoming atmosphere very accommodating even laundry was done for us and delivered to room cannot be

everything...fab pool with superb sea views.

great pool, great gym, great breakfast and overall great room

also wifi signal did not reach outside the main building,very poor

gym very small

hotel bar closed way to early at 5pm, it would have been nice to have a drink in the evening without

breakfast was okay because of the fresh fruit and fried eggs

the hotel plays music by the pool every day and there are drinks served from the bar/restaurant and also from

wifi was good

wifi speed is very slow

pools closed, games room closed, laundry closed, reception are was closed, haddocks bar was closed

laundry room with no iron

clean, spacious excellent pool area for the kids

there is a lot of families with kids, if you want to use the pool and relax you won’t be able to due to the

we don't have kids but we seen how amazing she was with them, her people skills we wonderful and she made

laundry is a joke, only two machines and you need to buy tidepods separately

place to stay with kids or without them

aircon had no issues, a very nice stay, especially for a family with kids

food (mexican, asian corner, ice cream, etc), breakfast with prosecco and tasty -kids pools, and heated all

food (mexican, asian corner, ice cream, etc), breakfast with prosecco and tasty -kids pools, and heated all

they had a laundry service but only needed to iron creases out of clothes

there is a laundry service but you cannot get an iron

for example there is not really the option of using a iron in the room but just use the laundry service which

everything about the pool area from the amazing views to the pool bar itself

in many places in the area of this hotel wifi did not work at all

price was very expensive and paid that much bar closed early and was told not allowed to sit out and talk with

hotel has thought about the safety of guests by putting artificial grass around the pool to make sure no one

was excellent staff where very friendly pool very clean food very good taxi very cheap to the port or europa

excited about the trip and then felt let down when there was no tennis court as advertised, the pool was cold,

location was fine breakfast was dissapointing

we also appreciated the self-service laundry on site, which was easy to use

to find hotel in first attempt very very limited parking sofa bed is just a sofa not bed for kids

parking spaces at the hotel are limited, but we always managed to find one

entertainment staff was good, the people at the bar were helpful and funny sometimes, the whole kitchen staff

quiet area under the pool

no iron in the room, laundry service(extra charge) takes 2 days

my flight was cancelled so i had to stay more, so laundry room would be useful, they have laundry service which

there are no laundry facilities at the hotel and if you do use the service you won t get your clothes back

i loved breakfast as the choice was immense

with a wide variety of choices, beautiful views, nice entertainment team, good for adults and kids

no iron in room but there are laundry facility s at cost. kettle in room would have been nice.

team, he made us feel really welcomed and my daughter enjoyed activities by the pool and in the kids club

staffs clean room amazing view fresh food and drinks fast wifi infinity pool is

cups were a lot smaller than if you had the drink in a glass at the bar area

the room, breakfasts and dinners, pool, amazing staff, waiters, nice location, free parking and wifi

plus no laundry service at hotel

conditioning not very good, food at dinner time not much choice and snack bar not much choice either

gym too small and food a bit repetitive, though good

very clean place with good stuff very good wifi good food

breakfast and dinner are buffet, diverse, and good

machine, while the washing machine is available for the guest with a little payment in the laundry area (5

matias, the pool staff and particularly the children's animation team, who are excellent with the kids and bring

beautiful, sandy beach not far from hotel and water park for kids

heated pool , views , gym, sauna, food

our kids are 11 , 13 and 16 and they all had a great time too

maid service ok but missed out on item replacements and took laundry when indicated not necessary to save water

once there were no towels due to laundry delay and we got the towels only after i asked if hotel does not have

new hotel with apple play on the tv and good wifi, very nice to have modern facilities

location, pools and facilities, car parking

room service was excellent

laundry service ridiculously overpriced (which isn t unusual) however it s possible to use

there are no laundry facilities other than those offered by the hotel which are very expensive

the housekeeping is very average and the smell of the sheets and towels coming out of the laundry is very bad

the housekeeping is very average and the smell of the sheets and towels coming out of the laundry is very bad

parking in underground park park could be a bit tight in some places

to the spa was not advertised

breakfast served until 1100am was perfect, no rushing about and everything you could want served by

wonderful spa

wifi connection

only bar is the small one by the pool - would be nice to have a social area (on roof terrace or atrium

) - washing maschine/tumble dryer out of order, don t excpect to do laundry

the kitchen is well equipped with appliances and utensils

wifi connected tv was very welcome for the

some very small ants in the kitchen at times despite keeping it clean and food free.

(big tvs, great wifi) balcony overlooking the beach, with sunshine all day

an crockery an microwave not much spoken english but all was well an resolved the best was laundry cleaning lady

the breakfast and the pool were very pleasant

wish we had more time to enjoy the outdoor space and gym

breakfast is beyond praise - everything is fresh, tasty and with a smile

free parking, breakfast, and hospitality was great!

no wifi in rooms, only in shared area

and fantastic views, very friendly staff, very clean room and bed linen, comfortable bed, superb breakfast

no wifi in the room, road to the hotel is full of holes, breakfasts are always the same.

you can also use pool and sauna at the hotel

lackness of wifi in the rooms

free car parking

the rooms are a bit dated and there is no access to a bar or food

nice swimming pool

breakfast, easy parking, quiet location about 3min walk from golf clubhouse stunning building, very friendly

), however it is always available in the common areas in the courtyard and around the pool

parking spacious

the only thing is that i would not say that the hotel is for families with little kids - we were there with

big pool and sundeck

location , nice ground floor room , good room amenities , good car parking , breakfast was fairly good

parking off road (as you would expect out in the country

breakfast was incredible

pool looked so invuiting but water was too too cold in january _ invedt in solar panels and a cover

room on the first day, would have liked a fresh bottle every day as we had to buy water from the spa ( short

breakfast was very good, nothing was too much trouble for staff

this hotel needs is a bar to make it excellent