very nice gardens and swimming pool, which make a very relaxing stay

very peaceful lovely breakfast quirky rooms with mamma mia feel to it

wifi, tv

hotel is in quiet area that offers plenty of parking space

free parking (you need a car for shopping& sight seeing)

wonderful fully fitted kitchen which was a great help for us

her apartment was clean with well equipped kitchen

the kitchen was absolutely fine, but the living room was a little bit too small

clean, comfortable and pet- friendly appartment

the apartment was spacious enough, super clean and very well-equipped (dishwasher, spacious kitchen fully

breakfast had all we needed and everything was super tasty

the terrace and honesty bar was a nice touch

it is very quiet at night, and air-conditio, wifi and shower all very effective

superb breakfast served by attentive staff

staff is amazing - ladies that helped us with breakfast, small things to make kids happy - highly recommended

the staff, the location, the room we got. everything was excellent. breakfast was very good.

kindness of staff, great breakfast, everything clean and fresh. in the middle of old city center

excellent location, lovely room, helpful personable staff and excellent breakfast.

the staff was very friendly and the breakfast was delicious

bar / restaurant seems to be a little under utilized

pool facility was great

hotel - only down side, pool a little cold, and no kids allowed at the roof inside of having two suites and them

top floor with swimming pool closed to adults with kids.

we also ordered room service

the wifi access is a bit tricky

worse than that there is a storeroom directly opposite the room where the laundry is collected anytime between

location was perfect, the hotel boasted fabulous views from the rooftop pool

the rooftop area was comfortable with a plunge pool and operating a well stocked honesty bar and with superb

rooftop plunge pool and bar was the perfect environment to relax and read

a small fridge as it can get really warm, to keep a bottle of water for example, better wifi

included washing machine, dryer not described so in future would travel hand luggage only as laundry easy, saving

the laundry washing is so freaking expensive, we had to look for one nearby

it had the worst wifi i have ever seen in a hotel. you people need to fix it asap

there's also a sizeable gym with reasonable equipment, which we used every morning

no information given about breakfast or gym

reach wifi conection but the biggest issue was the aircondition what did not worked

wifi too weak in room light switches confusing

to wifi involved giving a lot of sensitive personal data and we kept getting logged out

also wifi excellent which i needed to keep my family overseas updated on my husband's condition

wifi/ internet absolutely sucks at this price point

was not working sent two shirts to laundry, returned as expected on the same day but in one shirt there were 2

wifi was very bad, for the price of the room and the name attached to the hotel, i would have

a large hotel, with a nice bar and restaurant area

we could order the dinner (3 courses) from set menu in the bar area

good breakfast the gym and the location.

this hotel needs is a bar to make it excellent

the pool was taken away and the breakfast buffet was very poor

good hotel in beautiful surroundings excellent breakfast included in the price, a very pleasant rest from the

room on the first day, would have liked a fresh bottle every day as we had to buy water from the spa ( short

nice garden, good wifi, good breakfast

staff is friendly and helpful, and the rooms are of decent size, with good wifi connections

slow and intermittent wifi

wifi good

wifi was terrible

wifi was only one or two bars.

missing things in the room, no kettle, no laundry bag, no tissues etc

our room a little noisy at times but we think it was close to laundry door and lift access so possibly due to

they do not have a spa/wellness but they have a little gym with good technogym machines

used room service and food was cold and could not be eaten tv did not

staff is incredibly helpful and kind new design of the rooms & the bed are comfortable the little gym was nice

free laundry facilities are a big plus, though with one machine there is sometimes a queue so bare that

is a bathroom and a kitchen on the ground floor, to hang your laundry you will have to climb two huge steep

great kitchen and laundry facilities, and such a perfect location so close to the beach!

extremely comfortable since the kitchen is big

although, i had no trouble with my 187cm size, and the bathrooms (and kitchen) are cleaned daily, so when waking

great little pool, gym and sauna

the music from the bar was a little bit noisy at night, but not enough to disturb our sleep.

the roof top bar staff members were also great, unfortunately, didn t catch their names

+ it's only a short walk from the beach + cheap beer at the bar by the pool + wifi worked well!

roof top pool sauna and the amazing breakfast buffet

have loved a discounted rate for hotel guests at breakfast or at least a discount for kids

the mini bar was not cold

the rooftop has a nice pool with a view and a gym

wifi was not stable. i had to look for better location inside the room.

wifi was very slow

almost didn t work, just in the bathroom sometimes :( there suppose to be gym on the roof - but it didn t

wifi almost didn t work, just in the bathroom sometimes :( there suppose to be gym on the roof -

gym was surprisingly decent for a hotel one

no kettle in the room. not very stable wifi in the room. no parking place.

we reached hotel, and our room had a gym cycle

that i only had one night there!! no wifi

was horrendous, loud noises all night long, very dirty, only one outlet, ancient television, no wifi accessibility

a lounge / bar area , that sadly doesnt function

maybe a possibility of installing a wifi every 2 floors on the main hall will be perfect for mail and home

sometimes it is very noisy and wifi is available only at the reception.

poor wifi

it was relaxing, tranquil and we enjoyed spending many hours by the pool

the only thing is that i would not say that the hotel is for families with little kids - we were there with

the staff the room the pool the breakfast the location

plenty of parking and a restaurant on site

free wifi in room although not such a good signal, that seemed to be an issue at most hotels

there could be more equipment in the kitchen like sponge or tea towel.

we booked the room with small kitchen, so we can do our own breakfast

good included breakfast - and also very efficient kitchen staff

wifi needs boosting to the upper

as a plus, on the roof there is a small bar that serves drinks and food, and sitting there at the evening having

rooftop bar had tasty food wich wasn t expensive

gym is super small

rooms were very clean and even the wifi works amazing in the rooms

hotel is gorgeous, reception staff bar staff everyone was so friendly the room is amazing spotless and location

been changed, we had to ask clean new ones and the bed linen didn t smell like coming from the laundry the

friendly receptionist for many years, well equipped kitchen corner in the room, spacious room, allowedcearly

i worked during the day, the desk and chair were great, the wifi waw fast and reliable for video meetings

also the wifi did not work

in shower and glass door so didn't feel safe, no english speaking tv channels and no access to wifi without

wifi connection was good and you can use the laptop on the 1st floor for free

clean room, terrace, position. good wifi

convenient location price late checkout wifi was great

comfortable and spacious rooms and good wifi

much noise, room too hot, no ac in the building, the internet wifi wasn't good, it only connected well in the

close to beach, restaurants, las canteras boardwalk, markets, laundry. clean, quiet.

laundry was so expensive

wifi only available in room

the position and the breakfast

very comfy bed. plenty of clothes space. well laid out bathroom. nice cafe bar in foyer.

the kitchen utensils were limited to one bread knife and a soup spoon, two cooking plates but no oven

the wifi didn't work well ud83eudd72

well equipped kitchen

i chose the self-catering/apartment category and the booking website has pictures with a kitchen

wifi very poor stayed in room407

great staff, excellent localization good same day redelivery laundry service

wifi in room wasn t great but was good in restaurant area would have been nice if spa was open in

our only worry was that they had limited free parking and we had a rental car

the location, the reception staff (alfonso and the other older man were extremely helpful) the gym, the pool,

is pretty basic, no kettle, no room service, a little dark and old but a reasonable size and fine for not spending

staff, room service staff (laundry), chamber staff and duty manager were all fabulous, friendly, provided a

clean, fantastic view, nice pool area, comfortable beds.

lady in the bar was nasty and rude

soft pillows , but that is a matter of taste anyway poor 24 hours room service menu

they made sure of the room service, even though language was a barrier for us since we didn t know spanish,

daily cleaning and changing laundry and bed linen in

have really a problem with cleaning regarding the cutlery in the breakfast bar and also the moisture smell in

hard to join the wifi service

first you only get 1 wifi account

flawless wifi

we didnt use room service but the prices appeared reasonable

spa bath broken, safe impossible to use

was really large and spacious

wish there was an indoor spa when bad weather

for the beach about an hour's walk to the old town, but plenty of buses, the roof top bar, pool and jacuzzi very

breakfast was served individually on a plate, no choice, but very good and with excellent coffee

throw from the beach, right next to an amazing coffee shop where you can have a pastry for breakfast and a latte

beds good wifi reception central location minutes walk to the beach professional english speaking

also allowed us an early check in which was great

the dining area is like a bar also open onto the street as well as the hotel

room pretty basic with poor view. no laundry cleaning on weekends.mediocre breakfast

from concierge, reception, bar staff and house keeping - excellent

the pool area the bar the food

excellent wifi

the machines in the gym were old and almost not useable

at the golf course = absolute silence and calm environment, rich breakfast and the views were truly amazing,

surroundings, both to the golf course and the mountains as well as the volcanic caldera

at the golf course = absolute silence and calm environment, rich breakfast and the views were truly

lastly, my room was in the corner of the building and the wifi could not reach it (including the tv)

the breakfast was good

tv was modern and a nice size and there was a wifi router in the room with good quality internet

wifi was weak/slow

good breakfast for 9

amazing smell, equipment, good breakfast

wifi wasn't great but it wasn't an issue for us.

mini bar had bottled water only purchasable

3 times asked for wifi password and was given incorrect ones

entertainment at all in hotel no pool or bar to sit at not an area to even sunbathe can't even attend the bar

there was no bar although it was advertised

the bicycle in gym not working

laundry bill was very dear.

gym location beside reception

gym was great including fresh towels

the many times i have stayed in both nh imperial and nh las canteras, i have found the wifi quality/signal/speed

position and gym were excellent. nice room. professional staff .

did not have breakfast

chose not to eat breakfast but the location was excellent and the staff went out of their way to be helpful

the breakfast is awesome: fresh fruits, freshly brewed coffee, freshly baked bread by the owner

the wifi was very fast which was a plus as i needed to work one day

breakfast was excellent, with cooking (eggs, bacon, sausage etc) done on a personalised basis

room above the bar is noisy and there should be a small fridge in the room

wifi is fast

wifi a bit in and out

kettle in the room but staff made us lovely teas at the bar downstairs

super fast wifi, bathrooms super modern and glamorous

the pool and the view is nice

pool needs cleaning and maintenance.

breakfast, easy parking, quiet location about 3min walk from golf clubhouse stunning building, very friendly

not enough choice of beer and wine in the honest bar beside the pool

lovely old fashioned pool lounge area

an crockery an microwave not much spoken english but all was well an resolved the best was laundry cleaning lady

wish we had more time to enjoy the outdoor space and gym

place is made with soul, my favorite is the on-site gym and the meditation area near the buddha sculpture, there

spoke good english, made a good breakfast, pointed out local shops etc

a very nice breakfast inclusive on our stay ample parking there is a gym and small pool sun lounge area

swimming pool cold in february

the parking is free

) - washing maschine/tumble dryer out of order, don t excpect to do laundry

some very small ants in the kitchen at times despite keeping it clean and food free.

2 televisions, 1 in the bedroom and 1 in the kitchen dinner

the kitchen is well equipped with appliances and utensils

(big tvs, great wifi) balcony overlooking the beach, with sunshine all day

for a comfortable stay (comfortable living room, sun terrace, nice garden area, well equipped kitchen and bathroom

parking is on the road nearby and the house is accessed via a very steep path

free wifi was available at the property but did not always work

wifi connection was sometimes unreliable

at nights it can be cold, but there are enough blankets to be warm very well stocked kitchen or apartment in

wifi only in the reception/courtyard area which is fine but becomes difficult in the

center of town, lovely room, comfortable bed, super nice and helpful lady running the place, good wifi

your way to the hotel was difficult and stressful and parking was a little tricky

there's a free street parking but fills up during the day. bed was a little hard.

very helpful staff who helped us find parking nearby and

historic property in a lush, verdant setting with a nice pool and plenty of outdoor hang-out space

delightful breakfast terrace and pool area with wonderful views

for the breakfast

ough we did not leave hungry), and we were disappointed with the

delightful breakfast terrace and pool area with wonderful views

laundry services weren't available either cause of a dryer issue but was no deal breaker

very expensive laundry service. wasn t clear it s being charged for each item

additional fees for parking and laundry - would be nice if included

breakfast was really tasty and we ate dinner i think, 4 nights of our stay

our favorite thing was definitely the breakfast

quick laundry service

we were told poor reception in the rooms but in fact wifi didn't even register as not working

lovely wholesome varied breakfast a short walk down to the port with an array of restaurants and to the natural

it s just a pity that kids are only allowed for 1 hour in the morning and the evening, and it need to be

great small hotel. spa pool really warm.

was clean and spacious, bathroom had good shower, rooftop loungers were a special touch with a pool

very close to gran canaria airport and the free shuttle bus to airport

the pool

fitness room and swimming pool on a top

very good breakfast selection every day with wonderful bar food and restaurant

breakfast was good, dinner too

we particularly enjoyed the yoga, and the gym has panoramic sea views

breakfast buffet as well as dinner were outstanding throughout

the hotel, its gardens and the pool are fabulous

despite sharing on a form at arrival, the kitchen needed reminding every day about our vegetarian requirements

the first i had to pay for everything, i mean for safe , internet ,laundry and

we were given room #001 and it was on the very ground floor, near the laundry, view from our window wasn't

we received complimentary drinks at the pool bar when we arrived

the gym was hidden away but looked like it had not been used in years

swimming pool really nice

wifi is good

the bar was also very nice, there was live music every evening

everything was perfect. so friendly clean great location. breakfast outstanding

good air conditioning and wifi

-good choice of food at the buffet -enjoyable yoga classes - kind staff - we didn't pay for the wifi and had it

the breakfast buffet is very good too

bar services and entertainment also very good for a family holiday

complex was large with a great park area, pools, kids playgrounds and sport area

great selection at breakfast. always fresh. relaxing atmosphere and great service from all staff

wifi around the pool area not very good

is great value for money - food and drinks available at all times - pools were amazing for the kids - lots of

but impossible to book since they never pick up - i could not lend an iron for my clothes - laundry/ironing/dry

there was no laundry/iron option

was clean, had a lot of space, free entertainment, swimming pool as well as a restaurant and bar available

at the hotel are superb (free-motion branch situated in the hotel itself, with secure garage parking etc)

next to kids water activity area, there was so deep pool. no kids pool :(

breakfast variety is good enough, it was not boring and everything was fresh

no real bar scene at night in the hotel, relax cafe next door does have a live music night

heated pool reasonable size

the breakfast was delicious and had several options

cost of eighteen euros for wifi in the room

great bar with tasty food just at entrance

staff also unhelpful at getting guests taxis, this was rectified by the helpful bar

pool unusable if you want to relax, it's more of a pool for kids

olga's bar next to the pool povides great cocktails :) the apartment is cleaned and towels changed every

didnt cook dinner as nearby bar had really good food and good

no iron in bedroom. but they did offer a laundry service to us swim pools were not heated.

free internet, and expensive to buy, food smell in the room, laundry old (towels and pillows

the gym was recently renovated and well equipped (only towels were missing from the shelves and water

no chance to get it when you go to swimming pool

we have to buy wifi if we need internet