nice entrance, excellent rooftop pool (only cold water), 24x7 minimalistic gym (minimum required machines are

late check out, buffet breakfast was brilliant,

wifi was sometimes poor and disconntectd.

friendly staff, good facilities- free airport shuttle, free wifi, gym, pool, bag storage, good soundproofing,

friendly efficient staff. good facilities, pool and gym particularly.

wifi not great

wifi not always on, twice had to ask for it to be put on

there's a free street parking but fills up during the day. bed was a little hard.

parking is a pain - trying to find something close to the hotel was challenging (we ended up a few

wifi only in the reception/courtyard area which is fine but becomes difficult in the

we were given room #001 and it was on the very ground floor, near the laundry, view from our window wasn't

the first i had to pay for everything, i mean for safe , internet ,laundry and

well-equipped kitchen, big balcony with jacuzzi fantastic for evenings :) fantastic swimming pool, small pool

the area around is very quiet, nice little bar outside the supermarket be warned very hilly steep walk

hotel entertainment gym needs updating

breakfast was great

wifi was really very bad

wifi was horrendous - took forever to connect then would continuously disconnect

not a spa hotel: it's very child friendly

i also loved the spa which is in the hotel but semi open with views of the sea and sun beds,with a heated pool

for a comfortable stay (comfortable living room, sun terrace, nice garden area, well equipped kitchen and bathroom

wifi connection was sometimes unreliable

free wifi was available at the property but did not always work

at nights it can be cold, but there are enough blankets to be warm very well stocked kitchen or apartment in

parking was a five minute walk away as the house is accessed by a path only so don't bring too much

bar services and entertainment also very good for a family holiday

the beachfront walk was beautiful & made us walk every morning after breakfast to keep us away from filling

love this place and the staff excellent, big shout out to paco and nestor at the pool bar

so friendly for kids

bar area poorly staffed with long queue for drinks

the whole staff was caring about it in the hotel but also by the pool

we could enjoyed plenty of activities, beach yoga, aqua yoga, aqua gym and even a self massage workshop

arrived at 930 and the restaurant had closed and the room service stopped

hotel with clean facilities and a good buffet breakfast

note that the adults only concept does not cover the beach which is filled with small kids

there was no laundry/iron option

but impossible to book since they never pick up - i could not lend an iron for my clothes - laundry/ironing/dry

buffet was amazing, room service food is lovely and a great price, outdoor pool area is simply amazing

the little water play area is great for kids… while it is true that the kids pool is deep we got the kids

no drunk people and activities for kids

the only thing that the hotel might want to address was the equipment around the pool which was rather tired

the cash lunch bar food was poor

extremely poor gym

gym room was quite small and limited. interior could have been updated - especially bathroom.

breakfast was exceptional with a wide variety of food, with both healthy options (plenty of fruit)

equipment in the kitchen was in good condition, the room included even a full-size fridge

so theorically no wifi, no info until the next morning

pool unusable if you want to relax, it's more of a pool for kids

wifi signal just outside, and not even reaching our bungalow

every day, beach very close to the property, nice bar with low prices just next to the

free internet, and expensive to buy, food smell in the room, laundry old (towels and pillows

no iron in bedroom. but they did offer a laundry service to us swim pools were not heated.

lunch and dinner with a lot of variaty and in between you could order at the bar at the pool, like hamburgers

very relaxing hotel plenty of choices in restaurant staff very helpful and friendly loved the pool areas with

was a little rude, can t take drinks or food to room we got stoped and told off like some kids

& large room, food & drinks, friendly animation team with a lot of activities - especially aqua gym was amazing

the hotel has 3 swimming pools (1 big pool the main one, 1 smaller and 1 kids paddle pool) the hotel rooms are

bed, fabulous breakfast, beautiful pools and gardens

the swimming pools were freezing cold, including the kids pool, also falsely advertied as having 3 or 4 hot

we were told that we would not be able to use the pool upon check out as our flight was in the late evening

food, swimming pool, conditions for training.

nice vibe of the place, ease of checking in friendly staff good breakfast , good layout shops supermarket and

cavar for breakfast if you want it, and good

noisey fellow guests late at night, wifi signal strength poor.

value for money and the kids club excellent

room and facilities were great. location central and splendid. breakfast was very good.

beaches hotel kept very clean pool and gardens kept tidy we stayed here for 17 nights bed and breakfast which

for 5 night all inclusive , great location, clean rooms, the food in the restaurant was good, the breakfast was

all inclusive was great. i enjoyed breakfast lunch dinner n all the cocktails was brilliant.

the kitchenware was new and of good quality

lot of program of pool

pool can be heated a bit more during winter

breakfast was fab and the activities were fab

several pool areas, pool bars and a nice restaurant where you can enjoy breakfast, lunch, dinner or all inclusive

i was travelling with kids and grandparents

the pool was great (althouhh slightly cold)

, possibly fried bread sometimes at breakfast, would have liked to have been informed about upgrading my

hotel great location, rooms spotless cleaned every day, all staff very friendly bar 2 in the snack area, couldn

free parking large pool area, with plenty of activities clean spacious room

chocolate fountain, fresh papaya and waffles for breakfast , delicious dates, this hotel surprise us every day

exceptionally friendly staff, amazing kids club staff, good food selection

location, breakfast-lunch +dinner also snacks the whole 24hrs. bar 24hr also.

great enterainment for both kids and adults, food was fresh, loads of options for everyone

not convenient with small kids because the light shines through to the other room

location, breakfast-lunch +dinner also snacks the whole 24hrs. bar 24hr also.

location is excellent, and the breakfast was plentiful

breakfast, cleanlieness

the beach is right in front of it, it is clean, the room is large and they have a varied and good breakfast

live evening music was packed so had to sit inside with competing bar music

breakfast and dinner the possibility of taking a shower the day of check out after returning from

one very small dislike, no area around pool for non smokers

proximity of pool to street. crowded breakfast room, bar and fitness suite. small size of pool.

wifi needs sorting - poor signal

we didn't care but they gave us 1) a free late check out; 2) waived (unnlecssarily) mini bar bill really fair

proximity of pool to street. crowded breakfast room, bar and fitness suite. small size of pool.

breakfast is lovely staff are amazing

leafy garden with enough space for a feeling of privacy, friendly staff, very good kitchen, good gym

more seating to relax in spa area after coming out of sauna and steam room

there are a lot of doves flying around the swimming pool and we had a towel and a t-shirt that got dirty because

wish i could have gained access to my room a little earlier, and i wish i would have had a late check out which

nice gym

location for the restaurants & bars were within easy reach

of all we arrived late around 12 o'clock pm, and we were pleasantly surprised that the lobby bar worked 24/7

the location was amazing, just a short walk to the sea, and the pool area was lovely

kids loved the variety

a few minor queries - no laundry service was a problem, there was no fridge in the room, and we did not like

breakfast finishing up at 10:30

bar lady valeria lovely made amazing cocktails sanum beach cocktail the best

we also loved the pool, and the size of the shower and beds

alena has a great smile every morning for greeting you breakfast

spa treatments were very

having own space outside bungalow and handiness of pool bar and eating facilities

hotel with a set of houses and a common pool so kids could meet and play together

hotel with a set of houses and a common pool so kids could meet and play together

place is not cramped, great for families with kids, the hotel has plenty of space for kids to run around

it would be good to see more extensive gym facilities and perhaps a bigger sauna and jacuzzi

location pool met other guest food was excellent

you ended up waiting for quite basic elements of your breakfast

had breakfast and dinner included with my reservation

i didn't actually get to breakfast so cant leave a opinion

we were staying on a half-board basis, and the breakfast selection is excellent, with a great mix of cooked

great gym at the premises. roof area for naturist sunbathing. very clean.

the reception area, pool area and our room were so clean and tidy

it's annoying when people smoke when you are drinking and eating, and when there are kids around

breakfast was amazing

two treadmills of the 3 were not working and gym was busy.

gym was small and very busy at the times i went, there wasn t enough equipment to go around

gym could have been better.

it didn t feel too big and impersonal and the kids team and staff quickly got to know you

such a big tv in the room without netflix service ( that should be implemented ) ; outdoor gym facility busy

staff were very helpful and friendly, it has a good gym, laundry facilities, nice shower, big pool and is gay

luis and javier at the pool bar super welcoming and friendly too

great pool parties each saturday from dj lucky and food and drinks were reasonable prices

the pool partying and great customer service

of the cables on in the gym needs fixing

i think the cleanliness of the pool and hot tub used to be better

spotless room, nice pool area, a bottle of water and cava waiting in the room upon arrival, and a small breakfast

wifi was touch and go, but that s usually a bonus on holiday.

wifi was fast

room was very big with a well equipped kitchen

the swimming pool is good as is the poolside bar too

got room 319 very noisy due to outside machines hotel next to us but we got a late check out

great location, last minute booking, nice pool area and adults only option.

i love working with kids but need a holiday from them

breakfast and dinner were of very good quality and variety for the money but not al a carte

lightning in the indoors bar area and restaurant was to bright and wasn t so cozy be be there

we really enjoyed our breakfast and dinner

the kids club is amazing as are the staff

for kids, pool and activities are so good

the wifi connection in the hotel is good but in the room is very weak.

- door handle fell off laundry room, locking me inside

barbacan was brilliant

great with my kids!

the staff here are friendly and helpful and the bar staff and pools are great

our kids loved it and we did too

laundry facilities on site

beers and cocktails would be nice - coffee machines in de restaurant only functioning during breakfast

the kids pool. the kids play area. the buffet.

room and bar, kids pool warm with slides, beautiful bar with lovely staff

or kids loved it too

was with too adult teenagers and they always found plenty to eat, they made great use of the gym

very quiet. no proper pool bar snack bar. entertainment very dated.

the gym was well equipped and able to use 24hours

i loved the pool areas, palmtrees, and views from my balcony

staff, especially pablo at the bar were amazing

) - washing maschine/tumble dryer out of order, don t excpect to do laundry

kitchen is very well equipped could do with a plastic chopping board that’s all

everything you need in the kitchen

there is a good kitchen area in the room where you can make breakfast, lunch easily

wifi connected tv was very welcome for the

we even had to pay 12 more euros per night for our pet and they had no detail for him, so why to pay 12 more

pool side bar closed ... why ?

the pool area with bar is great

staff were very friendly and swimming pool was decent size with a nice bar in the middle

wifi wasn t great (affected my work), refurbished rooms but no kettle or toaster

breakfast and dinners were lovely

comfy room. bar space was relaxing. staff welcoming and friendly.

lovely pool and facilities

beach and main streets, but it provided so many services: tracking tours, massages, cinema, yoga, gym, tennis,

the location, the swimming pool, the jacuzzi, the staff, the food.

wifi is good

excellent laundry service

the plenty small shops and bars around the swimming

food was very good, staff weee great with the kids and evening entertainment was always something for everyone

about this hotel one of the best hotel to stay in with your family plenty of activities for the kids and adults

hotel, very good location, staff friendly, clean room, a lot animations for adults and kids

cleaning service is not rigorous, like tea table with sand after room cleaning, no laundry bags refilled after

the spa team (separate from the main hotel we re a bit

hotel is excellent, staff are polite and professional, really lovely pool bar with exceptional views and food

all was great. indoor pool could be heated as a nice experience.

good gym and spa and very helpful staff in all areas

the kids were not allowed to use inflatable rings in the pool by the staff - i am not talking about the

the pool was beautiful and ghe rooms are very vlean and modern

bar staff were very slow

evening entertainment rather for older people, not great. wifi not good.

pool bar food menu could do with a few more fish/veg main options - apart from small dishes or salads

an crockery an microwave not much spoken english but all was well an resolved the best was laundry cleaning lady

place is made with soul, my favorite is the on-site gym and the meditation area near the buddha sculpture, there

parking

wish we had more time to enjoy the outdoor space and gym

spoke good english, made a good breakfast, pointed out local shops etc

lolo, raul at the reception are very efficient, the staff at the bar and restaurant, ayose, diego, edu, david

wifi kept going in and out which was frustrating at times.

it is convenient, the bungalows have everything you need to self-manage your stay (small kitchen, coffee machine

lovely resort with very friendly staff. raul is brilliant. lovely breakfast.

the pool bar is amazing, nice drinks and the breakfast is basic but very tasty

wifi a little sketchy but everyone uses roaming these days right?

white bungalows, music, palm trees, heated pool, food, although i am vegan and often even the mix salads had

shuttle bus to the beach

everything from the room to the pool to the staff was perfect, and a big thanks to evelyn and lolly for the

very nice and good experience with the kids .

tennis court, activities for kids, animation club, pool bar, food was quite ok (for this price)

free car parking

the pool and bar

great apartments, lots of space and clean. great pool area, lots of beds

staff location and pool area

nice swimming pool

), however it is always available in the common areas in the courtyard and around the pool

i thought the breakfast was a little disappointing, there wasn t much on offer.

lovely swimming pool, so green and cosy place. the personnel really helpful and kind.

a bar fridge would have been nice so that i could have a drink and a snack before settling in

not a really big hotel gym; but sufficient.

the kids club is amazing for children over 3 and it offers time with other children and a break for

quiet pool, excellent food, proximity to the beach.

sleep,swim in there many heated pools and pamper yourself in the spa & feel strong again in the gym

limited parking places - no guarantee to find a place to park, we had to park on paid parking for 3 days ca

welcoming of the hotel staff was excellent, the spa was very nice and clean, there was a great breakfast selection

very clean and nice hotel. staff is very friendly. breakfast selection is superb.

- nice rooms (with fresh fruits every day and plenty of water included), a well-equipped gym and two enjoyable

pool management of beds.

welcoming of the hotel staff was excellent, the spa was very nice and clean, there was a great breakfast selection

i asked about laundry and the guy was not helpful, he looked at me like i was asking a very strange

the awful thing has happened when i received my dress from the laundry

few times we stayed in the room and ordered room service dinner after being at the pool

it has the perfect balance of luxury for the parents and entertainment for the kids

common spaces are beautiful, rooms are clean and big, the gym is not too large but somewhat complete

laundry was a little slow 3 days wait for gym gear meant 3 days unable to use an excellent

with balcony, fabulous breakfast, friendly helpful staff, cleanliness, lovely pools and outdoor bar area,

amazing breakfast with huge choice of fresh fruits.

the hotel there were few kids to play with and nothing to do for kids except to stay in the pool

was a little slow 3 days wait for gym gear meant 3 days unable to use an excellent

minor details and suggestions: - wifi should be free in all rooms

breakfast buffet is a bit manic and takes away from the 5* experience.

pool, lazy river, buffet breakfast, buffet dinner, service in dining room, room service, reception area, outdoor

in general were ok but in bar area being english we found we were treated as second class citizens we were not

we did ask but coffee was only available from room service

1000 for 5 nights they charge 2 per day to use the room safe and another 2 per day for wifi

no kids

importance of excellent customer services, all staff are well presented - they certainly set the bar high when

there is no spa which would have been the icing on the cake

great location, good breakfast, free wifi as a christmas present.

excellent facilities including pool and gym and for food was

breakfast - the highlight of the day

breakfast was superb and the location was fantastic

location was excellent, the large infinity pool is one of the nicest i've come across anywhere, the outdoor

drinks at the bar are 12 for a cocktail, one of the bartenders was great and cared about making it properly

everything was perfect. abundant, varied and delicious breakfast.

the bar staff in the rose bar were great, a real show of creating and presenting the cocktails

climatized pool

there is however a great kids pool and the kids club is there, and we based ourselves there with our 7 and 2

wifi is complicated, not so easy to get a place in the small restaurants, self-service dinner /

hotel bar closing at 10pm which is very early

we also had breakfast in the restaurant a few morning which was very nice

there was not wifi signal in the room, only at the balcony. you should wear the the wristband.

place was cleaned 5 times a week and wifi was excellent

breakfast, fantastic choice

fresh omelette at breakfast instead of prepared.

was superb and lot of activities for kids

we were right above the main bar which was a little annoying with a child if we were in bed before 11pm but

pools are incredible, food variation is perfect ( just book your tables in advance) and the staff

gym could've been bigger and more accessible water facilities.

gym didn t have air conditioning

couple things disappointed us during our stay there were unstable and sometimes poor wifi connection which is

pool bar was closed but we think this was seasonal.

from the room good selection of swimming pools very nice entertainment shows in the evening good gym

clean throughout, great public areas, separate quiet pool, good breakfast selection, fantastic room service,

i also used their laundry service, and i found out it was not professional at all

no complentary waters , no refill of milk etc or laundry bags

room service came late so your tea or coffee was cold pool staff was not always around

peaceful. good spa and massage.

location, breakfast, variety of pools, gym

and fantastic views, very friendly staff, very clean room and bed linen, comfortable bed, superb breakfast

on one side, the breathtaking caldera; on the other, sweeping vistas of the golf course and the island s

loved to stay at bandama golf hotel because it was quiet, had a wonderful view and the staff was very helpful

you can also use pool and sauna at the hotel

the breakfast was delicious every morning, and the location is absolutely top-tier

poor wifi

it was relaxing, tranquil and we enjoyed spending many hours by the pool

free wifi

staff were really nice, the pool was awesome, the location very beautiful!

location , nice ground floor room , good room amenities , good car parking , breakfast was fairly good

from kids pool - they don t have anything for kids entertainment

lady at the spa reception was really great but it's very complicated to book the spa, not all rooms have access

lots on site from the golf courses to

we really enjoy using the spa and the pool there, so if you want a heated pool away from children (apart from

the gym needed an air conditioning as it was warmer inside than out

coffee machine at breakfast had lots of options but the cups were small and a pot of coffee would have been

the pool was taken away and the breakfast buffet was very poor

breakfast was incredible

this hotel needs is a bar to make it excellent

no pool

the breakfast is a bit simple, but still quite acceptable.

friendly staff, beautiful pool, great breakfast

friendly staff, beautiful pool, great breakfast

the breakfast was generous and the staff was super friendly and helpful

move around since you cant do much there - the pool is very cold and is not heated - there is no spa as mentioned

small drying area for laundry/towels

lovely apartment,ground level garden and steps to pool

the pool also had a great lead

i liked that i had the pool and the ocean view

wifi was poor

we chose the accommodation because of the washing machine, but where it was and the mold and laundry smelled

anfi which might be the best on island, the pool, the balcony with view and chairs, the overall

think kids club could be a bit improved with regard to ventilation

t it was just a very

excellent room service when dining in. supermarket in the hotel. nice beach, good location.

infrastructure - pools, laundry on site supermarket , beach is v

laundry room drier was broken so couldn't dry clothes

you should ask the reception for clean laundry

well cleaned rooms and nice bar area and pool

we were accommodated in 132 - first floor with fully blocked balcony view by kids club

wonderful fully fitted kitchen which was a great help for us

the apartment was spacious enough, super clean and very well-equipped (dishwasher, spacious kitchen fully

her apartment was clean with well equipped kitchen

clean, comfortable and pet- friendly appartment

the kitchen was absolutely fine, but the living room was a little bit too small

only thing i can think of is that the breakfast room/restaurant was quite chilly in the mornings

perfect service, the staff is very kind. very clean and amazing breakfast! the location is great

nice service, helpful staff, stylish, large room, excellent breakfast with fresh and carefully picked ingredients

the terrace and honesty bar was a nice touch

it is very quiet at night, and air-conditio, wifi and shower all very effective

no iron in room but there are laundry facility s at cost. kettle in room would have been nice.

there are parking places avaliable

the room was clean, the breakfast was varied and rich in various dishes

pool area was also very good-one of the rear hotels we stayed that u dont have to pay extra for

the room, breakfasts and dinners, pool, amazing staff, waiters, nice location, free parking and wifi

worse than that there is a storeroom directly opposite the room where the laundry is collected anytime between

breakfast could have had more options and it's also limited.

the location is perfect to be able to see the old town, with a lively bar one street away and the christopher

staff super friendly breakfast outstanding great location honesty bar on roof with small pool plenty of seating

changed every day, choice of times for breakfast, printed our return flight boarding passes, late check out with

location right next to the cathedral on a pedestrian street very helpful staff lovely breakfast well designed

awesome location, great breakfast

very friendly people working nice breakfast beautiful room with hit tub and the terrace

kindness of staff, great breakfast, everything clean and fresh. in the middle of old city center

the staff was very friendly and the breakfast was delicious