food could have been better more fresh fruit for breakfast would have been nice

excited about the trip and then felt let down when there was no tennis court as advertised, the pool was cold,

price was very expensive and paid that much bar closed early and was told not allowed to sit out and talk with

open bar very nice touch, can make drinks yourself according your taste.

self service bar! beauty treatments. shop on site. pool area. views.

no iron in room but there are laundry facility s at cost. kettle in room would have been nice.

my mom adored the infinity pool, a few steps away from the nicest beach we saw on the island

team, he made us feel really welcomed and my daughter enjoyed activities by the pool and in the kids club

the breakfast was so delicious, that we changed from bed-and-breakfast to half-board on our

few minor areas of focus: - the gym was well equipped but would have been great if it was overlooking the ocean

plus no laundry service at hotel

exactly for me:) first all inclusive experience in my life and i am very pleased, very good breakfast, lunch

very clean overall and good food in restaurant, with a decent, if rather small gym

they don’t really cater for guests on bed and breakfast

good access to the beach, friendly staff, good selection of food for breakfast and dinner.

the color of the top swimming pool would be better if it was blue like before

the cleaniness the staff the pool and the location

possibly the only thing was the onsite bar and mini market shutting early ish.

no kids club as advertised

sofa-bed mattress is usable to sleep on for not heavy kids (soft foam mattress)

we also appreciated the self-service laundry on site, which was easy to use

food and local food, the rooms were clean, the entertainment staff was good, the people at the bar were helpful

pool area and the gym was nice, entertainment was good, kids area was good too and clean

also really liked that the room came with kitchenette

bar staff wouldn't give me a glass for a beer at 10pm i had buy a pint even though i was all in

laundry room with no iron

pools closed, games room closed, laundry closed, reception are was closed, haddocks bar was closed

the bar food, the entertainment & especially the staff are excellent

we don't have kids but we seen how amazing she was with them, her people skills we wonderful and she made

they have a new gym here

there are no laundry facilities at the hotel and if you do use the service you won t get your clothes back

no iron in the room, laundry service(extra charge) takes 2 days

my flight was cancelled so i had to stay more, so laundry room would be useful, they have laundry service which

loved the views, sunrises and sunsets. loved the breakfast buffet.

gym is ok

noise from apartment drilling at 9 am and rubbish and laundry trucks coming during the ngt right outside our

really enjoyed our stay here, we made use of the sauna and steam room in the spa everyday, as well as the gym

the spa was lovely. breakfast buffet was lovely and the staff were very friendly

nice size swimming pool and great happy hour deals at poolside bar

was lovely and so relaxing had everything we needed spa gym, the staff were friendly and helpful

laundry is a joke, only two machines and you need to buy tidepods separately

great food options, breakfast and dinner and drinks, big rooms, good wifi and tv, great shower, great views

room was fabulous with our own bar and soft drinks in the fridge

breakfast first few days okay, after becomes boring why repeated all the time, as well as dinner

the gym offered good equipment with an amazing view

for example there is not really the option of using a iron in the room but just use the laundry service which

they had a laundry service but only needed to iron creases out of clothes

there is a laundry service but you cannot get an iron

tiles around the pool can get very slippy

everything! the pools for the kids, the food, the staff, the hotel itself, the location !

pool area and roof terraces were lovely

also have kitchenette if you prefer to prepare your meal

great staff, great rooms and a quiet pool area (as it s adults only )

very clean, good location and ideal for a quiet adults stay

that the bar did not stay open in the evenings, however understands that its still fairly quite time and the

overall welcoming atmosphere very accommodating even laundry was done for us and delivered to room cannot be

great pool, great gym, great breakfast and overall great room

pool bar shut at 5 . why ???

great kids club.

everything...fab pool with superb sea views.

machine, while the washing machine is available for the guest with a little payment in the laundry area (5

they have activities for family and kids which were fantastic

pool could have been a little warmer but still pleasant, was 27 c though.

worth the money charged, no entertainment for kids other than swimming pool, staff rude and lack of information

a comfortable king size bed, 2 rooms with a kitchen

infrastructure - pools, laundry on site supermarket , beach is v

you should ask the reception for clean laundry

laundry room drier was broken so couldn't dry clothes

pool and kids area were nice, and the breakfast buffet was large with ample selection and options to suit

as went to anfi time share place the following morning staff really helpful & friendly the buffet breakfast that

maid service ok but missed out on item replacements and took laundry when indicated not necessary to save water

once there were no towels due to laundry delay and we got the towels only after i asked if hotel does not have

our children are too young to stay up until midnight and we wanted to get room service as we were stuck in the

of a kitchen/only a small minibar

kids disco was loads of fun

laundry service ridiculously overpriced (which isn t unusual) however it s possible to use

there are no laundry facilities other than those offered by the hotel which are very expensive

the housekeeping is very average and the smell of the sheets and towels coming out of the laundry is very bad

the housekeeping is very average and the smell of the sheets and towels coming out of the laundry is very bad

kids playground should be bigger and have a cover over it so kids can play in it.

we chose the accommodation because of the washing machine, but where it was and the mold and laundry smelled

would have been nice to have a basic kitchen kit with a cloth, towel, a washing machine tablet

were under the impression that there is room service which i think should be available in a 5* hotel but when

wifi was dreadful in the room, however, we were on the 10th floor and wifi seemed to work much

the two-bedroom suite with hot tub was a good size and the kitchen was helpful with a toddler

noise from kitchen extractor.

fantastic, only negative thing we could find to say was that the wifi was a little slow compared to what we

would have really liked an evening bar service where you could relax after dinner but it closed at the end of

after dinner, there is no late bar which would have been nice

displayed a total lack of interest in his work and his general behaviour and antics around the kitchen area was

small drying area for laundry/towels

we enjoyed the swimming pool and the roof terrace for the view.

wifi, very close to the beach, nice apartments, microvave and a big refrigerator

location, tasty and wide variety of dishes, room with kitchen, beautiful view, friendly staff.

not told before hand that both their restaurant and piano bar would be closed.

excellent breakfast and very good buffet dinner with menu changing every day

lots on site from the golf courses to

the beautiful room, the facilities (all of the many heated pools were amazing), the spa, the breakfast

bar food was not good

the breakfast is everything one could want, staff is always friendly

good parking facilities

breakfast and dinners were lovely

beautiful infinity pool overlooking the coast

the location, the swimming pool, the jacuzzi, the staff, the food.

great facilities, delicious food, beautiful pool, tennis court and gardens with secluded areas to relax

wifi is good

no complentary waters , no refill of milk etc or laundry bags

i also used their laundry service, and i found out it was not professional at all

if you order an espresso at the bar you get instant coffee and the bartender looks at you so strange if you

a beautiful hotel with lovely rooms with a multitude of outlooks over the beach, ocean, pools and golf course

very friendly staff great activities for kids and adults; ruben and the ladies are super really liked

the pool was warm, good jacuzzi and good sauna

wifi

it's very peaceful and relaxing, the rooms are very comfortable and the pool area is very good and the perfect

i would say just some amenities like the pool and jacuzzi can be very small sometimes.

relaxing and chilled out atmosphere and nice pool and breakfast and bar area, the best part was the staff ie

a bit sparse on kitchen implements, but manageable

free shuttle service to the beach, we used every day saving us around 42

weak internet wifi and activities weren't great

great location. very safe for kids. new year's eve night food excellent

the temperature of water in swimming pool could be higher

location, a very delicious breakfast, a good staff and friendly

hotel is a set of several mini apartments, also equipped with a kitchen

breakfast was great, always with a variety of choices, also fresh juices, fruits and veggies

swimming pools were great (although the kids one seems to be colder than other ones), the rooms are spacious

thank you rita, the young lady who is organising activities on site: paddle,yoga,golf and kids activities

tennis court, activities for kids, animation club, pool bar, food was quite ok (for this price)

bungalows are build to make a closed resort with the swimming pool in the middle

the pool bar offers drinks from 11 am to 11 pm with 2 local beers on offer and various cocktails which are

pool is rather small if you're planning to stay on-site all day, every day - but free bus to the

moody little bar man

all the facilities to enjoy your stay: several pools (including silence pools), a very good spa with fabulous

the gym and spa were closed due to covid so we couldn t use these facilities

5/6 swimming pools, few silent swimming pools, nice activity area where live music was going on during some

the staff at the front pool bar were lovely...the playlist music as you sunbathed was class

breakfast excellent ovo restaurant excellent pools great room great

we even had santa visit as we were staying during christmas with the kids getting some great presents

smoking at the pool even with kids around

food could be a bit better, especially sweet food for breakfast. some days there are street

was superb and lot of activities for kids

we even had santa visit as we were staying during christmas with the kids getting some great presents

breakfast was excellent, the location is good very close to shopping beaches restaurants, overall

location, great facilities, friendly staff, delicious breakfast and dinner, infinity pool, baby-friendly, warm

the bar staff in the rose bar were great, a real show of creating and presenting the cocktails

breakfast was very good sometimes a little bit busy.

wifi is complicated, not so easy to get a place in the small restaurants, self-service dinner /

i asked about laundry and the guy was not helpful, he looked at me like i was asking a very strange

the awful thing has happened when i received my dress from the laundry

there s room service but it can take an hour for them to bring it

we opted for breakfast to be included in our reservation and glad we did

breakfast was delicious, and while we chose to eat out at the many great restaurants nearby instead

lobby with amazing fragrance, spacious room and bathroom, very comfortable bed, black-out blinds, discrete but

room service poor: one day they did not show up

it was really lovely. our room was great. the pools were amazing for the kids

only think i can think of is a slightly hectic breakfast logistic, but thats just a minor

wifi out of room was a little slow

breakfast has improved with good coffee and better ingredients for breakfast.

breakfast - the highlight of the day

pools and beautiful outdoor areas

the staff everywhere were excellent the staff at breakfast in the italian restaurant could not do enough for

pros : pool, cleanliness in common area, breakfast

music around the pool would be most welcome

very clean and nice hotel. staff is very friendly. breakfast selection is superb.

comfort, service, pool, food, peace, being able to eat all meals outside with wonderful view of the mountains

excellent hotel. nothing to fault at all. breakfast was excellent.

breakfast was exceptional, impressive selection of cheeses

and variety of food, helpful staff, housekeeping is of a high standard, bar staff and drinks a great choice

there is an excellent gym and multiple group training classes every day

very quiet. no proper pool bar snack bar. entertainment very dated.

i also thought the bar and buffet prices were high

i used the gym also and it was really well kitted out for a hotel gym

we order room service and it was delicious

bar was very high quality

no spa services.

the food in the restaurant was delicious both breakfast and dinner and the attentiveness of ivan was amazing

to be adults only, noticed a couple of children, but very well behaved

laundry was a little slow 3 days wait for gym gear meant 3 days unable to use an excellent

my stay included breakfast which offered a great choice of food for every taste

the spa could have been a bit more luxurious and friendly.

the kids playground has 2 swings for kids who can already sit on their own (no baby swing), a small

enjoyed the breakfast offering and gym facilities

great facilities and environment. kids club was excellent for our 7 year old.

the breakfast in particular is exceptional

not a really big hotel gym; but sufficient.

the kids club is amazing for children over 3 and it offers time with other children and a break for

times, for short stays on my own in the winter & long holiday with the family in the summer, the kids club here

laundry facilities on site

got a very comfortable bungalow, fully equipped, with 3 bedrooms, spacious kitchen and bathroom

kids entertainment in the evening distance from the sea (25-30minutes walk) parking is always busy hard to find

we loved the bungalow - comfy beds, spacious kitchen/living room, access onto grounds which are spacious and

massage, spa and gym for the grown ups

wifi keep having to sign in every few minutes

gym could have been better.

nice hotel overall, but two things made it stand out: the cakes at the buffet, and the crossfit gym

it didn t feel too big and impersonal and the kids team and staff quickly got to know you

breakfast was great and the adult only pool is relax and not crowded

wifi was free but you have to reconnect every 15 mins

there is great kids playground and some fun and educational kids events, great workout opportunity with almost

cooked breakfast not that great but continental option is available.

wifi was

the breakfast was outstanding, so much to choose from and everything was really fresh

breakfast was amazing

friendly staff, cleanliness was top notch, breakfast vast loads of choices ,ibooked again for this november

15-20min walk to the beach in playa del ingles, but there shuttle buses offered as well

great gym at the premises. roof area for naturist sunbathing. very clean.

the swimming pool was warmer than most

- door handle fell off laundry room, locking me inside

great with my kids!

our kids loved it and we did too

to eat next to the hotel parking in the hotel 3 pools ( one was very cold) many things for the kids

the bar staff around the pool and evening bar were very rude.

staff were very helpful and friendly, it has a good gym, laundry facilities, nice shower, big pool and is gay

building and its decoration/design needs serious update and revamp a lousy wifi is not acceptable in europe in

luis and javier at the pool bar super welcoming and friendly too

gym is very nice

the pool area was great and good gym

golf was also fantastic

there are shallow water area in the swimming pools for kids, which is really nice

it has a great gym that no one knows is there, found it on last day.

to a quieter room since i was traveling by myself and didn't want to be around families with kids

we particularly enjoyed magda and her pool aerobic classes

loved the swim up pool in the junior suites. absolutely fantastic staff x

we booked the renovated junior suite with small private pool. recommend. breakfast was nice

find a quiet spot in tbe dunes if u wanna get away from everybody :) the food was nice, loved the breakfast,

only issue we had was we were unable to connect to the wifi, but we never mentioned it as we didn't actually

also bar staff member gian was always very friendly and always chatted very lovely person

got room 319 very noisy due to outside machines hotel next to us but we got a late check out

and> adults only

the breakfast was the best, wifi / pool & staff was 100%

nice pool area and gym

close to everything, adults only is the way to go aswell if you have no kids, very clean, room cleaned every

a few minor queries - no laundry service was a problem, there was no fridge in the room, and we did not like

from an upgrade, the bed was slightly squeaky, which could be improved for better comfort and breakfast starting

but must mention as it did effect our stay was aircon in the gym as it was too hot to train inside the room

upgraded to pool view room which was an unexpected surprise but very welcome

alena has a great smile every morning for greeting you breakfast

gym was poor.

bar staff very attentive as were the lunchtime pool bar - lovely seafood

friendly staff, great location, nice pool and breakfast ;-). highly recommend

wasn t obvious how to find the spa, i forgot there was a spa until my last couple days but i couldn t find

gym: fairly limited and some defective machinery

venue with a fantastic, healthy breakfast and beautiful rooms, around a cute, clothing optional pool

proximity of pool to street. crowded breakfast room, bar and fitness suite. small size of pool.

only thing we were a little disappointed with is the bar closes at 5pm

really warm welcome from staff pool area really relaxed and great vibes breakfast was awesome!

the pool,the rooms,the restaurant and in particular the staff

staff were very attentive and great with the kids

clean with a good variety of food options for the kids during their studies, as they could eat whenever they

pool for kids was not heated as it was written in hotel facilities description

the palm trees sitting area at the bar was a lovely place to relax in shade, away from the pool area

we was staying christmas week,weather was super amazing and swimming pool was warm enough to swimming

pool is very nice and clean

too many kids staying at times, like 50 at a time

like paying extra for wifi and safe

excellent breakfast. nice pool area, and room had good facilities and nice balcony.

lady who serves at the pool bar is very lovely

lots of sunbeds, gym was good, pilates class was great

lovely place to go with children lots for them to do. also a lovely gym for the adults

breakfast from 7:30 to 10:00 lunch 13:00 to 15:00 dinner 18:30 to 21:45 between those times also

no entrance for them for covered pool or area with swimming pool for kids

breakfast is amazing

excellent laundry service

the venue was amazing, really nice pool areas and good food, the room was lovely and very clean

tour guide who will give us a full tour of the hotel as i don t find out about the kids splash pool until last

gym is only token

30/11-when had breakfast at 8 or didnt fancy any, it's a long time to wait no entertainment or music at all on

cleaning service is not rigorous, like tea table with sand after room cleaning, no laundry bags refilled after

breakfast was very good ,but didnt see any english style sausage or lardons as you used to have

hotel and rooms were spotless throughout amazing breakfast selection very friendly and helpful staff wonderful

the wifi is good

bed in the room was massive and very comfortable, the reserved private bed by pool for our suite was amazing as

good bar service, great room, good a/c

small gym. rooms tend to be small.

senior restaurant staff that took good care of us and especially our kids

didn t like how i was asked to wear a top over my bikini by the poolside bar as a woman but men could go

a lot of people smoke cigarettes around the kids near the pool

no free wifi, dark rooms and littlebit old interiour, crowded.

wifi is only

staff were really friendly, all inclusive was well worth the money, the cocktails at the pool bar were lovely

kids area with fountain slippery floor very danger for small kids you have to hold hands all time

very friendly room size good all updated pool area clean plenty of loungers kids area

i understood that some of the kitchenettes has it, some don t

wifi, spacious rooms, very clear, staff very friendly, sun and good atmosphere around the pool

just the decorations could be upgraded a bit along with the artificial grass around the pool area

booked 8 days to work remotely and got what i was looking for: great place, reliable wifi, spacious rooms, very

nice coffee capsules machine and kitchen equipment

spanish, french and german

adults only, beautifully appointed suite, lovely staff, great breakfast & location

there is a quite large pool, leafy garden with enough space for a feeling of privacy, friendly staff, very good

staff, pool, roof top bar

they allowed us late check out

location is excellent, and the breakfast was plentiful

room service options with a minimum 15 eur spend, with the dishes priced carefully by the hotel so

having to pay extra for wifi in rooms music was catered to guests on the more mature side

many guests go as early as 6am or 7am to claim their spot on the sun-beds around swimming pools by leaving

excellent selection of breakfast options hot and cold foods

central to everything bars,restaurants beaches hotel kept very clean pool and gardens kept tidy we stayed here

rooms are very nice, spacious and wifi works well

much choice for food for kids, ie chicken nuggets, plain sausages etc etc, no ketchup

there is no working wifi in the hotel and room

room and facilities were great. location central and splendid. breakfast was very good.

food, swimming pool, conditions for training.

wifi was not always best

other hotels tend to offer lots of fruit, with basics like chips, hotdogs etc for the kids as snacks

* the swimming pools were quite cold, including the kids pool

little touches like slippers in the room and blankets in the outdoor bar etc

the hotel has 3 swimming pools (1 big pool the main one, 1 smaller and 1 kids paddle pool) the hotel rooms are

dont have good wifi connections in our room and there is this bad smell always coming i dunnu from where but

facilities ie the gym so lacking i'm suprised they advertise it

was good location,quet enough with a small kids

the guys on the bar were also fantastic and knew our favourite drinks by memory

free internet, and expensive to buy, food smell in the room, laundry old (towels and pillows

no iron in bedroom. but they did offer a laundry service to us swim pools were not heated.

courtesy and friendliness of all staff from reception to bar to restaurant and the cleaning staff all responded

wifi not free

only the wifi isnt the best

staff also unhelpful at getting guests taxis, this was rectified by the helpful bar

wifi was just ok

didnt cook dinner as nearby bar had really good food and good

pool unusable if you want to relax, it's more of a pool for kids

and kitchen wide and clean; terrace, patio and pool excellent

but impossible to book since they never pick up - i could not lend an iron for my clothes - laundry/ironing/dry

there was no laundry/iron option

cool hotel, very high standard. location, swimming pool, food... all was nice!

would have liked to get something substantial to eat at pool bar .

thing was excellent large clean rooms amazing views staff very friendly an helpful breakfast very good will

the pool and bar facilities were private but had secure direct access to the beach and the coastal path

it says there is a gym however this is not the case!

the breakfast was delicious and had several options

cost of eighteen euros for wifi in the room

the cash lunch bar food was poor

the pool bar was also great

super nice view on the beach from the bar within the resort

the breakfast buffet is very good too

wifi was free and very good

the location, staff, adults only, food, room was good but slightly smaller than i expected

the pool area is excellent

at the hotel are perfectly arranged and executed, very clean and looked after hotel, gardens and pool

hotel takes large area with beautiful pool areas with very good looking tropical plants and trees

swimming pools, room, night time entertainment and kids club

the wifi wasn t great in some parts of the hotel.

brilliant location with few supermarket, restaurant and a bar in the area, by the sea, excellent pool

air conditioning in the rooms is not really effective and the wifi is patchy at best

great hotel especially for the families with small kids , alot of food choice , friendly staff

a leaflet should be available detailing the hours for breakfast, lunch, and dinner.

hotel with wonderful facilities, lots of green space, 4 heated swimming pools excellent for kids, lots of bed

the first i had to pay for everything, i mean for safe , internet ,laundry and

we were given room #001 and it was on the very ground floor, near the laundry, view from our window wasn't

swimming pool really nice

nice hotel with beautifull pool area, big apartment with everything inside and terrace, breakfast was good also

also the room service was a bit poor, even if we put the card on the door for simple service in 6days we

free wifi was available at the property but did not always work

wifi connection was sometimes unreliable

parking is on the road nearby and the house is accessed via a very steep path

for a comfortable stay (comfortable living room, sun terrace, nice garden area, well equipped kitchen and bathroom

at nights it can be cold, but there are enough blankets to be warm very well stocked kitchen or apartment in

friendly staff, good facilities- free airport shuttle, free wifi, gym, pool, bag storage, good soundproofing,

air con is a plus and mini bar is just big enough to pop few of your own bits in if you don t want to pay

free shuttle to and from the airport

at the airport shuttle bus was nicely arranged, waiting for us just outside the airport

bar would be a bonus and if it opened abit earlier than 12

parking was incredibly difficult to find, would have been good to have a parking lot to navigate to

very helpful staff who helped us find parking nearby and

parking is a pain - trying to find something close to the hotel was challenging (we ended up a few

wifi signal not so good in rooms, better to go downstairs into dining

center of town, lovely room, comfortable bed, super nice and helpful lady running the place, good wifi

comfortable and we enjoyed the breakfast terrace,outside seating areas and the views from the pool very much

delightful breakfast terrace and pool area with wonderful views

breakfast was rather simple

ough we did not leave hungry), and we were disappointed with the

incredible location, the view from the pool is just amazing

quick laundry service

we were even allowed an early check in

the wifi signal didn't reach the room and the beds were not very comfortable.

breakfast a short walk down to the port with an array of restaurants and to the natural swimming pools

the bar was closed, coffee shop was closed, so their was no ambience

very expensive laundry service. wasn t clear it s being charged for each item

additional fees for parking and laundry - would be nice if included

laundry services weren't available either cause of a dryer issue but was no deal breaker

gym equipment was limited (no exercise mats)

wifi connection was very bad, unstable and slow, but this is the only bad point about an excellent

swimming pool cold in february

the parking is free

the breakfast was good

and my friend stayed by the pool for half a day and almost no one else was there, so it felt very exlusive

breakfast was a highlight i especially loved the fresh-squeezed orange juice and the caramel

the breakfast at the golf club right next to the hotel was amazing with a great view of the surroundings

at the golf course = absolute silence and calm environment, rich breakfast and the views were truly amazing,

nice garden, good wifi, good breakfast

breakfast was incredible

if the weather is warm enough, the pool looked good,

room on the first day, would have liked a fresh bottle every day as we had to buy water from the spa ( short

the pool was taken away and the breakfast buffet was very poor