laundry service ridiculously overpriced (which isn t unusual) however it s possible to use

the housekeeping is very average and the smell of the sheets and towels coming out of the laundry is very bad

the housekeeping is very average and the smell of the sheets and towels coming out of the laundry is very bad

there are no laundry facilities other than those offered by the hotel which are very expensive

there are two large swimming pools - one silent, the other one for families with kids, aquagym, music, etc

wifi and aircon not strong enough

the pool bar and outside service was a welcome retreat from the heat

kids, apart from one cute one with glasses.

location of room fab pool and sea view amazing

would have really liked an evening bar service where you could relax after dinner but it closed at the end of

machine, while the washing machine is available for the guest with a little payment in the laundry area (5

worth the money charged, no entertainment for kids other than swimming pool, staff rude and lack of information

our kids are 11 , 13 and 16 and they all had a great time too

staff are excellent, from the suitcase porter to the reception & bar staff

great location with a beautiful beach and plenty of entertainment options nearby, such as mini golf, children

maid service ok but missed out on item replacements and took laundry when indicated not necessary to save water

once there were no towels due to laundry delay and we got the towels only after i asked if hotel does not have

location was excellent.. spotlessly clean. great pool access room and just a great hotel

new hotel with apple play on the tv and good wifi, very nice to have modern facilities

was in close proximity pool,reception, restaurant, kids area

plus no laundry service at hotel

bar service at the poole very slow mainly due to all inclusive guests clearing up drinks port

breakfast and dinner are buffet, diverse, and good

clean, well organized, nice ocean view and pool area. modern decor, good furniture and lighting.

the pool was good and there were more than enough sunbeds for everyone

no iron in room but there are laundry facility s at cost. kettle in room would have been nice.

the view from our room and pool was amazing

pool area was also very good-one of the rear hotels we stayed that u dont have to pay extra for

(mostly singers, twice a week dancers) for kids - not to entertaining show

hotel was fabulous, clean spacious great pool and bar facilities

open bar very nice touch, can make drinks yourself according your taste.

location was fine breakfast was dissapointing

all staff were friendly, food and dring was of a good standard and lots of choice, swimming pool was lovely

hotel has thought about the safety of guests by putting artificial grass around the pool to make sure no one

self service bar! beauty treatments. shop on site. pool area. views.

there are no laundry facilities at the hotel and if you do use the service you won t get your clothes back

no iron in the room, laundry service(extra charge) takes 2 days

my flight was cancelled so i had to stay more, so laundry room would be useful, they have laundry service which

good enough wifi for mobile across the property

wifi-fi is super slow.

we also appreciated the self-service laundry on site, which was easy to use

location, nice pool (which we did not use as it opens at 10 am and as we are early risers we chose to go to the

room, stairs every where , if you have a pram or walking difficulties you will have a problem, kids club cost

there were a nice day program (aqua gym, darts, bingo, show in the evening and etc)

i enjoyed the free mojito activity class around the pool

for example there is not really the option of using a iron in the room but just use the laundry service which

they had a laundry service but only needed to iron creases out of clothes

there is a laundry service but you cannot get an iron

kids club and entertainment in the evening is great for young

view of sea & pool area, i asked to be close to kids pool & got it

laundry is a joke, only two machines and you need to buy tidepods separately

it is more like a small apartment with kitchen and refrigerator

the snack bar was usually pizza, burgers, chips, nuggets, pastries and desserts

gym is very decent

room was fabulous with our own bar and soft drinks in the fridge

pools closed, games room closed, laundry closed, reception are was closed, haddocks bar was closed

laundry room with no iron

beautiful views great all inclusive food & bar great pools

room was well laid out, comfortable and good internet for the kids

the wifi is great

works happening there was some debris in the lifts which could have possibly hurt feet (meaning kids with no

lot of the times, room not thoroughly cleaned from last people's stay ,lack of entertainment, no kids club, our

central, free parking

big balconies were good breakfast is average but acceptable free parking

possibly the only thing was the onsite bar and mini market shutting early ish.

noise from apartment drilling at 9 am and rubbish and laundry trucks coming during the ngt right outside our

hotel needs a good lick of paint and not much evening entertainment quite disappointed for 4 star adults only

pool closes at 19h because of cleanning

the staff were lovely, we even got room service on one day which we enjoyed

location was very good, gym was ok, beds very comfortable

that the bar did not stay open in the evenings, however understands that its still fairly quite time and the

wifi was wierd and disconnected whenever phone unlocked. pillows, the thinnest in history.

staff, rooms, roof terrace, fresh cooked &table served breakfast, location

great staff, great rooms and a quiet pool area (as it s adults only )

the pool wasn t that big

overall welcoming atmosphere very accommodating even laundry was done for us and delivered to room cannot be

great pool area, jacuzzis, small basic gym plus kids stuff

breakfast was excellent. reception staff were very helpful at all times.

my kids really enjoyed the kids club and the little goody bag and toy that was left for them

ants in the kitchen everyday

laundry room drier was broken so couldn't dry clothes

you should ask the reception for clean laundry

infrastructure - pools, laundry on site supermarket , beach is v

wifi was surprisingly good (the coverage is by room)

the kids were happy with the pool and the children s playground and the older kids were entertained

we chose the accommodation because of the washing machine, but where it was and the mold and laundry smelled

late check out would have been helpful and maybe a bit better breakfast

the staff made u feel welcoming, both restaurants were top class and the food was excellent, pool bar and pool

there was a free parking on site with lots or room for all cars

the gym had good equipment but location was not great, no view of anything

small drying area for laundry/towels

we enjoyed the swimming pool and the roof terrace for the view.

wifi, very close to the beach, nice apartments, microvave and a big refrigerator

location, tasty and wide variety of dishes, room with kitchen, beautiful view, friendly staff.

not told before hand that both their restaurant and piano bar would be closed.

excellent breakfast and very good buffet dinner with menu changing every day

lots on site from the golf courses to

the beautiful room, the facilities (all of the many heated pools were amazing), the spa, the breakfast

bar food was not good

the breakfast is everything one could want, staff is always friendly

good parking facilities

breakfast and dinners were lovely

beautiful infinity pool overlooking the coast

the location, the swimming pool, the jacuzzi, the staff, the food.

great facilities, delicious food, beautiful pool, tennis court and gardens with secluded areas to relax

wifi is good

no complentary waters , no refill of milk etc or laundry bags

i also used their laundry service, and i found out it was not professional at all

if you order an espresso at the bar you get instant coffee and the bartender looks at you so strange if you

a beautiful hotel with lovely rooms with a multitude of outlooks over the beach, ocean, pools and golf course

very friendly staff great activities for kids and adults; ruben and the ladies are super really liked

the pool was warm, good jacuzzi and good sauna

wifi

it's very peaceful and relaxing, the rooms are very comfortable and the pool area is very good and the perfect

i would say just some amenities like the pool and jacuzzi can be very small sometimes.

relaxing and chilled out atmosphere and nice pool and breakfast and bar area, the best part was the staff ie

a bit sparse on kitchen implements, but manageable

free shuttle service to the beach, we used every day saving us around 42

weak internet wifi and activities weren't great

great location. very safe for kids. new year's eve night food excellent

the temperature of water in swimming pool could be higher

location, a very delicious breakfast, a good staff and friendly

hotel is a set of several mini apartments, also equipped with a kitchen

breakfast was great, always with a variety of choices, also fresh juices, fruits and veggies

swimming pools were great (although the kids one seems to be colder than other ones), the rooms are spacious

thank you rita, the young lady who is organising activities on site: paddle,yoga,golf and kids activities

tennis court, activities for kids, animation club, pool bar, food was quite ok (for this price)

bungalows are build to make a closed resort with the swimming pool in the middle

the pool bar offers drinks from 11 am to 11 pm with 2 local beers on offer and various cocktails which are

pool is rather small if you're planning to stay on-site all day, every day - but free bus to the

moody little bar man

all the facilities to enjoy your stay: several pools (including silence pools), a very good spa with fabulous

the gym and spa were closed due to covid so we couldn t use these facilities

5/6 swimming pools, few silent swimming pools, nice activity area where live music was going on during some

the staff at the front pool bar were lovely...the playlist music as you sunbathed was class

breakfast excellent ovo restaurant excellent pools great room great

we even had santa visit as we were staying during christmas with the kids getting some great presents

smoking at the pool even with kids around

food could be a bit better, especially sweet food for breakfast. some days there are street

was superb and lot of activities for kids

we even had santa visit as we were staying during christmas with the kids getting some great presents

breakfast was excellent, the location is good very close to shopping beaches restaurants, overall

location, great facilities, friendly staff, delicious breakfast and dinner, infinity pool, baby-friendly, warm

the bar staff in the rose bar were great, a real show of creating and presenting the cocktails

breakfast was very good sometimes a little bit busy.

wifi is complicated, not so easy to get a place in the small restaurants, self-service dinner /

i asked about laundry and the guy was not helpful, he looked at me like i was asking a very strange

the awful thing has happened when i received my dress from the laundry

there s room service but it can take an hour for them to bring it

we opted for breakfast to be included in our reservation and glad we did

breakfast was delicious, and while we chose to eat out at the many great restaurants nearby instead

lobby with amazing fragrance, spacious room and bathroom, very comfortable bed, black-out blinds, discrete but

room service poor: one day they did not show up

it was really lovely. our room was great. the pools were amazing for the kids

only think i can think of is a slightly hectic breakfast logistic, but thats just a minor

wifi out of room was a little slow

breakfast has improved with good coffee and better ingredients for breakfast.

breakfast - the highlight of the day

pools and beautiful outdoor areas

the staff everywhere were excellent the staff at breakfast in the italian restaurant could not do enough for

pros : pool, cleanliness in common area, breakfast

music around the pool would be most welcome

very clean and nice hotel. staff is very friendly. breakfast selection is superb.

comfort, service, pool, food, peace, being able to eat all meals outside with wonderful view of the mountains

excellent hotel. nothing to fault at all. breakfast was excellent.

breakfast was exceptional, impressive selection of cheeses

and variety of food, helpful staff, housekeeping is of a high standard, bar staff and drinks a great choice

there is an excellent gym and multiple group training classes every day

very quiet. no proper pool bar snack bar. entertainment very dated.

i also thought the bar and buffet prices were high

i used the gym also and it was really well kitted out for a hotel gym

we order room service and it was delicious

bar was very high quality

no spa services.

the food in the restaurant was delicious both breakfast and dinner and the attentiveness of ivan was amazing

to be adults only, noticed a couple of children, but very well behaved

laundry was a little slow 3 days wait for gym gear meant 3 days unable to use an excellent

my stay included breakfast which offered a great choice of food for every taste

the spa could have been a bit more luxurious and friendly.

the kids playground has 2 swings for kids who can already sit on their own (no baby swing), a small

enjoyed the breakfast offering and gym facilities

great facilities and environment. kids club was excellent for our 7 year old.

the breakfast in particular is exceptional

not a really big hotel gym; but sufficient.

the kids club is amazing for children over 3 and it offers time with other children and a break for

times, for short stays on my own in the winter & long holiday with the family in the summer, the kids club here

laundry facilities on site

got a very comfortable bungalow, fully equipped, with 3 bedrooms, spacious kitchen and bathroom

kids entertainment in the evening distance from the sea (25-30minutes walk) parking is always busy hard to find

we loved the bungalow - comfy beds, spacious kitchen/living room, access onto grounds which are spacious and

massage, spa and gym for the grown ups

wifi keep having to sign in every few minutes

gym could have been better.

nice hotel overall, but two things made it stand out: the cakes at the buffet, and the crossfit gym

it didn t feel too big and impersonal and the kids team and staff quickly got to know you

breakfast was great and the adult only pool is relax and not crowded

wifi was free but you have to reconnect every 15 mins

there is great kids playground and some fun and educational kids events, great workout opportunity with almost

cooked breakfast not that great but continental option is available.

wifi was

the breakfast was outstanding, so much to choose from and everything was really fresh

breakfast was amazing

friendly staff, cleanliness was top notch, breakfast vast loads of choices ,ibooked again for this november

15-20min walk to the beach in playa del ingles, but there shuttle buses offered as well

great gym at the premises. roof area for naturist sunbathing. very clean.

the swimming pool was warmer than most

- door handle fell off laundry room, locking me inside

great with my kids!

our kids loved it and we did too

to eat next to the hotel parking in the hotel 3 pools ( one was very cold) many things for the kids

the bar staff around the pool and evening bar were very rude.

staff were very helpful and friendly, it has a good gym, laundry facilities, nice shower, big pool and is gay

building and its decoration/design needs serious update and revamp a lousy wifi is not acceptable in europe in

luis and javier at the pool bar super welcoming and friendly too

gym is very nice

the pool area was great and good gym

golf was also fantastic

there are shallow water area in the swimming pools for kids, which is really nice

it has a great gym that no one knows is there, found it on last day.

to a quieter room since i was traveling by myself and didn't want to be around families with kids

we particularly enjoyed magda and her pool aerobic classes

loved the swim up pool in the junior suites. absolutely fantastic staff x

we booked the renovated junior suite with small private pool. recommend. breakfast was nice

find a quiet spot in tbe dunes if u wanna get away from everybody :) the food was nice, loved the breakfast,

only issue we had was we were unable to connect to the wifi, but we never mentioned it as we didn't actually

also bar staff member gian was always very friendly and always chatted very lovely person

got room 319 very noisy due to outside machines hotel next to us but we got a late check out

and> adults only

the breakfast was the best, wifi / pool & staff was 100%

nice pool area and gym

close to everything, adults only is the way to go aswell if you have no kids, very clean, room cleaned every

a few minor queries - no laundry service was a problem, there was no fridge in the room, and we did not like

from an upgrade, the bed was slightly squeaky, which could be improved for better comfort and breakfast starting

but must mention as it did effect our stay was aircon in the gym as it was too hot to train inside the room

upgraded to pool view room which was an unexpected surprise but very welcome

alena has a great smile every morning for greeting you breakfast

gym was poor.

bar staff very attentive as were the lunchtime pool bar - lovely seafood

friendly staff, great location, nice pool and breakfast ;-). highly recommend

wasn t obvious how to find the spa, i forgot there was a spa until my last couple days but i couldn t find

gym: fairly limited and some defective machinery

venue with a fantastic, healthy breakfast and beautiful rooms, around a cute, clothing optional pool

proximity of pool to street. crowded breakfast room, bar and fitness suite. small size of pool.

only thing we were a little disappointed with is the bar closes at 5pm

really warm welcome from staff pool area really relaxed and great vibes breakfast was awesome!

the pool,the rooms,the restaurant and in particular the staff

staff were very attentive and great with the kids

clean with a good variety of food options for the kids during their studies, as they could eat whenever they

pool for kids was not heated as it was written in hotel facilities description

the palm trees sitting area at the bar was a lovely place to relax in shade, away from the pool area

we was staying christmas week,weather was super amazing and swimming pool was warm enough to swimming

pool is very nice and clean

too many kids staying at times, like 50 at a time

like paying extra for wifi and safe

excellent breakfast. nice pool area, and room had good facilities and nice balcony.

lady who serves at the pool bar is very lovely

lots of sunbeds, gym was good, pilates class was great

lovely place to go with children lots for them to do. also a lovely gym for the adults

breakfast from 7:30 to 10:00 lunch 13:00 to 15:00 dinner 18:30 to 21:45 between those times also

no entrance for them for covered pool or area with swimming pool for kids

breakfast is amazing

excellent laundry service

the venue was amazing, really nice pool areas and good food, the room was lovely and very clean

tour guide who will give us a full tour of the hotel as i don t find out about the kids splash pool until last

gym is only token

30/11-when had breakfast at 8 or didnt fancy any, it's a long time to wait no entertainment or music at all on

cleaning service is not rigorous, like tea table with sand after room cleaning, no laundry bags refilled after

breakfast was very good ,but didnt see any english style sausage or lardons as you used to have

hotel and rooms were spotless throughout amazing breakfast selection very friendly and helpful staff wonderful

the wifi is good

bed in the room was massive and very comfortable, the reserved private bed by pool for our suite was amazing as

kids area with fountain slippery floor very danger for small kids you have to hold hands all time

several pool areas, pool bars and a nice restaurant where you can enjoy breakfast, lunch, dinner or all inclusive

one thing i like about this place is you have another food area if you missed your breakfast or lunch or dinner

bar closed early should be a seperate pool for kids too many people smoking around the pool area

cocktails at the pool bar were lovely, the snack bar open nearly all day was very handy, lovely breakfast in

senior restaurant staff that took good care of us and especially our kids

nothing for kids

first class and plenty of it the choice was excellent for breakfast/ lunch and dinner really good evening

stayed over christmas with my son, and the christmas present from the hotel for kids was a nice surprise

small gym. rooms tend to be small.

i understood that some of the kitchenettes has it, some don t

wifi, spacious rooms, very clear, staff very friendly, sun and good atmosphere around the pool

just the decorations could be upgraded a bit along with the artificial grass around the pool area

booked 8 days to work remotely and got what i was looking for: great place, reliable wifi, spacious rooms, very

nice coffee capsules machine and kitchen equipment

spanish, french and german

adults only, beautifully appointed suite, lovely staff, great breakfast & location

there is a quite large pool, leafy garden with enough space for a feeling of privacy, friendly staff, very good

staff, pool, roof top bar

they allowed us late check out

location is excellent, and the breakfast was plentiful

room service options with a minimum 15 eur spend, with the dishes priced carefully by the hotel so

having to pay extra for wifi in rooms music was catered to guests on the more mature side

many guests go as early as 6am or 7am to claim their spot on the sun-beds around swimming pools by leaving

excellent selection of breakfast options hot and cold foods

central to everything bars,restaurants beaches hotel kept very clean pool and gardens kept tidy we stayed here

rooms are very nice, spacious and wifi works well

much choice for food for kids, ie chicken nuggets, plain sausages etc etc, no ketchup

there is no working wifi in the hotel and room

room and facilities were great. location central and splendid. breakfast was very good.

food, swimming pool, conditions for training.

wifi was not always best

other hotels tend to offer lots of fruit, with basics like chips, hotdogs etc for the kids as snacks

* the swimming pools were quite cold, including the kids pool

little touches like slippers in the room and blankets in the outdoor bar etc

the hotel has 3 swimming pools (1 big pool the main one, 1 smaller and 1 kids paddle pool) the hotel rooms are

dont have good wifi connections in our room and there is this bad smell always coming i dunnu from where but

facilities ie the gym so lacking i'm suprised they advertise it

was good location,quet enough with a small kids

the guys on the bar were also fantastic and knew our favourite drinks by memory

free internet, and expensive to buy, food smell in the room, laundry old (towels and pillows

no iron in bedroom. but they did offer a laundry service to us swim pools were not heated.

courtesy and friendliness of all staff from reception to bar to restaurant and the cleaning staff all responded

wifi not free

only the wifi isnt the best

staff also unhelpful at getting guests taxis, this was rectified by the helpful bar

wifi was just ok

didnt cook dinner as nearby bar had really good food and good

pool unusable if you want to relax, it's more of a pool for kids

and kitchen wide and clean; terrace, patio and pool excellent

but impossible to book since they never pick up - i could not lend an iron for my clothes - laundry/ironing/dry

there was no laundry/iron option

cool hotel, very high standard. location, swimming pool, food... all was nice!

would have liked to get something substantial to eat at pool bar .

thing was excellent large clean rooms amazing views staff very friendly an helpful breakfast very good will

the pool and bar facilities were private but had secure direct access to the beach and the coastal path

it says there is a gym however this is not the case!

the breakfast was delicious and had several options

cost of eighteen euros for wifi in the room

the cash lunch bar food was poor

the pool bar was also great

super nice view on the beach from the bar within the resort

the breakfast buffet is very good too

wifi was free and very good

the location, staff, adults only, food, room was good but slightly smaller than i expected

the pool area is excellent

at the hotel are perfectly arranged and executed, very clean and looked after hotel, gardens and pool

hotel takes large area with beautiful pool areas with very good looking tropical plants and trees

swimming pools, room, night time entertainment and kids club

the wifi wasn t great in some parts of the hotel.

brilliant location with few supermarket, restaurant and a bar in the area, by the sea, excellent pool

air conditioning in the rooms is not really effective and the wifi is patchy at best

great hotel especially for the families with small kids , alot of food choice , friendly staff

a leaflet should be available detailing the hours for breakfast, lunch, and dinner.

hotel with wonderful facilities, lots of green space, 4 heated swimming pools excellent for kids, lots of bed

the first i had to pay for everything, i mean for safe , internet ,laundry and

we were given room #001 and it was on the very ground floor, near the laundry, view from our window wasn't

swimming pool really nice

nice hotel with beautifull pool area, big apartment with everything inside and terrace, breakfast was good also

also the room service was a bit poor, even if we put the card on the door for simple service in 6days we

free wifi was available at the property but did not always work

wifi connection was sometimes unreliable

parking is on the road nearby and the house is accessed via a very steep path

for a comfortable stay (comfortable living room, sun terrace, nice garden area, well equipped kitchen and bathroom

at nights it can be cold, but there are enough blankets to be warm very well stocked kitchen or apartment in

ry cold but we liked that), huge breakfast

lovely rooms, comfortable communal spaces, beautiful pool

amazing characteristic finca, lovely rooms, comfortable communal spaces, beautiful pool (very cold but we liked

breakfast was rather simple

the room -in fact we were given a suite -was very comfortable and we enjoyed the breakfast terrace,outside

seaview without additional costs, swimming pool on the roof, gym, large room, comfortable beds, i could easily

room was lovely and rooftop swimming pool was all ours for a morning

hotel shuttle, comfortable bed, large bathroom, balcony, sun terrace on the roof, friendly staff etc

wifi was sometimes poor and disconntectd.

we used the bar in the evening, which was great

quick laundry service

the bar was closed, coffee shop was closed, so their was no ambience

of a bar facility and a littie cosy area for a night time drink and chat and perhaps some tasty tapas

had to pay 12 extra to use the pool/gym, (for our three night stay), excluding sauna 10 extra per person

lovely wholesome varied breakfast a short walk down to the port with an array of restaurants and to the natural

wifi only in the reception/courtyard area which is fine but becomes difficult in the

parking is a pain - trying to find something close to the hotel was challenging (we ended up a few

center of town, lovely room, comfortable bed, super nice and helpful lady running the place, good wifi

very helpful staff who helped us find parking nearby and

wifi signal not so good in rooms, better to go downstairs into dining

very expensive laundry service. wasn t clear it s being charged for each item

additional fees for parking and laundry - would be nice if included

laundry services weren't available either cause of a dryer issue but was no deal breaker

gym equipment was limited (no exercise mats)

wifi connection was very bad, unstable and slow, but this is the only bad point about an excellent

swimming pool cold in february

the parking is free

the gym was good, but a bit run down

breakfast had all we needed and really loved that they had foreign interns practicing their waiting

nice garden, good wifi, good breakfast

coffee machine at breakfast had lots of options but the cups were small and a pot of coffee would have been

room on the first day, would have liked a fresh bottle every day as we had to buy water from the spa ( short

poor and same everyday, bad smell in the room, no wifi - only in the lobby, bathroom need a refresh - dirty

the pool was very cold but we still managed to had a quick swim and then enjoyed the sun

liked the continental breakfast downstairs

were a little dated, also not too sure if it was mentioned in the hotel description but as its a golf club and

and fantastic views, very friendly staff, very clean room and bed linen, comfortable bed, superb breakfast