small drying area for laundry/towels

i liked that i had the pool and the ocean view

apartments were lovely and staff especially oliver in the bar were exceptional

the wifi reception could have been better.

the wifi is quite slow during the day but ok to work with after midnight

we chose the accommodation because of the washing machine, but where it was and the mold and laundry smelled

the gym had good equipment but location was not great, no view of anything

breakfast was just okay some things not to warm.

all you need for a kids holiday.

kids absolutely loved the swimming pool

infrastructure - pools, laundry on site supermarket , beach is v

you should ask the reception for clean laundry

laundry room drier was broken so couldn't dry clothes

was really good, bar service really good, fab gin and tonics

inclusive food was nice, as well as the gym and the views from my room.

overall welcoming atmosphere very accommodating even laundry was done for us and delivered to room cannot be

my kids really enjoyed the kids club and the little goody bag and toy that was left for them

they also offer late check out well in to the evening for 50 which is great with the late night flights

we did have our own breakfast, and the location is perfect

new gym , supermarket, robes and slippers in room, late checkout shower facilities since last year

the hotel plays music by the pool every day and there are drinks served from the bar/restaurant and also from

the rooms are modern and spacious with a small kitchen stocked with utensils

adults only. quiet area. nice pool area. well equipped. good strong wifi.

wifi was very good for watching netflix on my laptop

that the bar did not stay open in the evenings, however understands that its still fairly quite time and the

noise from apartment drilling at 9 am and rubbish and laundry trucks coming during the ngt right outside our

room clean and well equipped kitchen fridge ,coffee machine , microwave

bathroom and kitchen could be upgraded and refurbed

adults only hotel

we really liked having a mini kitchen in the room with a proper fridge, microwave and hob as it meant we could

the gym needed an air conditioning as it was warmer inside than out

we travelled with a toddler, kids are not allowed in the nice pool on the 11th floor but there is another pool

spa, the kids club at the end of the world, the room is old, the hair drier, restaurants a la carte closed

didn't play golf, but next time definitely will (i think there were even courses for the beginners)

the staff was incredibly friendly, and the food was superb for both breakfast and dinner

pools closed, games room closed, laundry closed, reception are was closed, haddocks bar was closed

laundry room with no iron

we don't have kids but we seen how amazing she was with them, her people skills we wonderful and she made

the addition of the vip pool and sun bathing area is a real gem

beautiful views great all inclusive food & bar great pools

fsns great but the location was perfect pools good the apt had front terrace was great for the kids and very

comfortable beds well equipped kitchen stunning views and peaceful great reception

in the main hotel u could get fresh pizza mad at anytime in the morning by the bar man without any

thing the pool is my favourite

not enough parking spaces

laundry is a joke, only two machines and you need to buy tidepods separately

- tasty breakfast and dinner

cocktails and spirits can be served behind the bar which was included in the price

free wifi

pool was excellent, staff superb, kids club excellent, great choice of food

for example there is not really the option of using a iron in the room but just use the laundry service which

they had a laundry service but only needed to iron creases out of clothes

there is a laundry service but you cannot get an iron

nice room, comfortable beds, big balcony with sunbed (we had triple room in section 2 over kids playground)

was upgraded to an amazing room with my own pool

we also appreciated the self-service laundry on site, which was easy to use

i enjoyed the free mojito activity class around the pool

o clock bar staff were very rude speaking about myself everytime i went to the bar and other guest in

car parking is very limited

didn't use pool area, restaurant or bar at hotel = can't say anything about them facilities

there are no laundry facilities at the hotel and if you do use the service you won t get your clothes back

my flight was cancelled so i had to stay more, so laundry room would be useful, they have laundry service which

no iron in the room, laundry service(extra charge) takes 2 days

also the pool water was quite

room size is spacious for 4 people (2 adults and 2 kids)

all the god entertainment was at an late hour so that the kids was to tired to go and see

self service bar! beauty treatments. shop on site. pool area. views.

open bar very nice touch, can make drinks yourself according your taste.

location was fine breakfast was dissapointing

hotel has thought about the safety of guests by putting artificial grass around the pool to make sure no one

no iron in room but there are laundry facility s at cost. kettle in room would have been nice.

incredible swimming pool, spa, gym, food and entertainment

gym, indoor pool, outdoor pool, staff were all fantastic

breakfast is fab and has something for everybody

(mostly singers, twice a week dancers) for kids - not to entertaining show

plus no laundry service at hotel

very clean overall and good food in restaurant, with a decent, if rather small gym

very clean place with good stuff very good wifi good food

they don’t really cater for guests on bed and breakfast

bar service at the poole very slow mainly due to all inclusive guests clearing up drinks port

no complentary waters , no refill of milk etc or laundry bags

i also used their laundry service, and i found out it was not professional at all

pools (except cold), kids club friendly personnel parking location

there s an interior pool (hot water) not accessible to kids (i didn t see that mencioned anywhere in booking

there was an amazing choice alf foods at breakfast and dinner.

poor kids club not enough on in the evening

we also had breakfast in the restaurant a few morning which was very nice

wifi signal is too weak, net speed very slow.

warm pool, the kids was in it for hours

apartment was spacious,the kitchen well equipped, very clean and the stuff very attentive

nothing really, apart from the wifi was a bit slow.

it's very peaceful and relaxing, the rooms are very comfortable and the pool area is very good and the perfect

wifi a bit dodgy

the room is beautiful, fully equipped with a comfortable large bed, microwave, kitchen and a/c

wifi kept going in and out which was frustrating at times.

all the facilities to enjoy your stay: several pools (including silence pools), a very good spa with fabulous

wifi in the room poor

the rooms were amazing, the bed was so comfortable. beautiful pool area and nice bars.

furthermore, since it is a spa, the spa is quite big and impressive too, for such a hotel

we stay every year in there sister hotel up the road so many things didn t work in the room room service kept

wifi is good

easy access to beaches and centers by car, they also have a free shuttle system to/from beaches

the weather was amazing, kids enjoyed the swimming pool

no bar area

microwave in the kitchen, not entirely clean cutlery, tv fee and very hard to open the door to the apartment

pool

we even had santa visit as we were staying during christmas with the kids getting some great presents

bar quality/service fantastic- quality of drinks excellent , never had to wait at the bar

breakfast excellent

eating breakfast in the morning was a bit cold it’s a shame it is all outdoors.

spa and sauna

terrible diarrhoea that came out black after eating one night in the all inclusive i bought my kids away because

staff location and pool area

pool . restaurant. drinks availability. room near all services.

free car parking

not hard but supportive enough, there were extra blankets for still cool nights in february bar man nights

just loved everything, the hotel, the staff, the food, the pool views, location, level and quality of service

the food, buffet for breakfast and dinner, was fabulous - wide choice and well suited to anyone, like me, with

location, great facilities, friendly staff, delicious breakfast and dinner, infinity pool, baby-friendly, warm

some furnishings need updates. rose bar and restaurant a little dated

great breakfast, great location, friendly staff

machine, while the washing machine is available for the guest with a little payment in the laundry area (5

wifi during all staying

pool and bar area were brilliant and restaurant was great too

lots of ants attacked our food in the kitchen and another problem what we have noticed was big flying cockroaches

large balcony with loungers air conditioning well equipped kitchen cosy living room swimming pool was great the

i asked about laundry and the guy was not helpful, he looked at me like i was asking a very strange

the awful thing has happened when i received my dress from the laundry

the water was too cold for my kids so we ended up only using the pools once or twice in eight days

good gym and breakfast

eating at the hotel for lunch or room service was very affordable

comfy room. bar space was relaxing. staff welcoming and friendly.

we particularly enjoyed the yoga, and the gym has panoramic sea views

breakfast buffet as well as dinner were outstanding throughout

beach and main streets, but it provided so many services: tracking tours, massages, cinema, yoga, gym, tennis,

plants in the atrium needed to have the dead leaves picked out of them, the plants in the pool bar needed some

excellent facilities including pool and gym and for food was

towels not 5 star and breakfast area is huge and very busy

great spa experience

numerous pools to choice from

the resort is very well presented, lots of space filled with palm trees, lights and swimming pools

everything requires extra payment, tennis, mini golf, even to change your pool towel has a charge

one massive downside of the gym for me was that it wasn t 24h which is bad for a supposedly 5* hotel

we did ask but coffee was only available from room service

wifi out of room was a little slow

to pay extra for the safe in the room and wifi throughout the hotel (there was free wifi near the reception

pool management of beds.

but this time it was not good - we couldn't sit outside since the room was basically in the bus parking outside

around the pool at the hotel end could be better - the pool bar staff should walk around the perimeter checking

breakfast was truly wonderful with an amazing selection of fresh fruits, yoghurts, juices as well

comfort, service, pool, food, peace, being able to eat all meals outside with wonderful view of the mountains

- parking place was reserved for our car during the stay - nice swimming pool area - very good room service -

very attentive, friendly and picked up on the details (likes bringing me a bottle of water in the gym)

wi-fi could have worked better on the room's balcony, the other side of the pool, or the gym

no kids and very clean

there is no spa which would have been the icing on the cake

laundry was a little slow 3 days wait for gym gear meant 3 days unable to use an excellent

was a little slow 3 days wait for gym gear meant 3 days unable to use an excellent

amazing food. warm swimming pool and shades near swimming pool.

ich they announce on arrival) for the security safe in the room, which i find ridiculous, the wifi is laborious

kids club was good enough for kids 4 years and older

friendliness of the staff, the absolute quality and selection of the food, a great cocktail bar with a lovely

was a funky bar next to the restaurant area, but nobody in it

the parking is too small

luxurious sunbeds and towels, plenty of umbrellas, lovely pool bar and cafe

as in you pay 1 price and should be able to use all of the facilities for free such as the spa and wellness

only bar is the small one by the pool - would be nice to have a social area (on roof terrace or atrium

just to be able to emerge from the sea (or pool) and go straight to your room and terrace just a few steps away

helpful staff , lovely range of food ; both the breakfast buffet & evening dinner , with a restaurant overlooking

no lounge bar area to sit at on an evening after our evening meal as area still used for outside diners

poor wifi reception. reading light on only one side of the bed. much of the food not very hot.

the housekeeping is very average and the smell of the sheets and towels coming out of the laundry is very bad

there are no laundry facilities other than those offered by the hotel which are very expensive

laundry service ridiculously overpriced (which isn t unusual) however it s possible to use

the housekeeping is very average and the smell of the sheets and towels coming out of the laundry is very bad

food at breakfast and dinner

the staff and the pool. this hotel is probably one of the nicest i've stayed in gran canaria.

presence of swimming pools and gym. free of charge parking on the street

quiet place just to chill, warm pool, tasty food.

gym equipments were a little bit dirty and the hotel location is about 30 min of a walking distance

clean, spacious, great food, lovely staff and nice gym and pools.

maid service ok but missed out on item replacements and took laundry when indicated not necessary to save water

once there were no towels due to laundry delay and we got the towels only after i asked if hotel does not have

very clean excellent staff the gym was great needed an extra bike as only one

there is a nice kid zone, with jumping mat in it for jumping, kids were very happy about that

there is a nice kid zone, with jumping mat in it for jumping, kids were very happy about that

gym opened the same time as breakfast, would have liked the gym to open an hour before breakfast as

breakfast could start at 7:00 for the early departures. little spots for parking.

the pool was lovely and the gym had some decent equipment

golf was also fantastic

the buffet breakfast was a little cold but everything else was great

laundry facilities on site

i missed information that not all rooms have kitchen

all inclusive brilliant with kids.

exceptionally clean and well kept property with a great breakfast buffet and superb facilities

got a very comfortable bungalow, fully equipped, with 3 bedrooms, spacious kitchen and bathroom

the food was incredible, breakfast so much variety

it didn’t feel too big and impersonal and the kids team and staff quickly got to know you

the pool bar could have been open later my only criticism

wifi did not work at all

the breakfast and dinner could have been better.

there is great kids playground and some fun and educational kids events, great workout opportunity with almost

also the crossfit gym was amazing and allowed us to do our own workouts with the equipment

elisa in the kids club and disco really looked after the children

very interesting place, very safely for kids and family.

the breakfast was outstanding, so much to choose from and everything was really fresh

- door handle fell off laundry room, locking me inside

barbacan was brilliant

it was great to get fresh towels every day for the pool and also for the rooms

nice adults only pool and nice bungalow

nice gym and great kids pool

what a gym !!

the hotel provides a shuttle bus to the beach

only thing they didn't have gluten free bread at the breakfast

as a guest of the hotel you get access to the stark luxury gym, which is next door and has amazing facilities

we were staying on a half-board basis, and the breakfast selection is excellent, with a great mix of cooked

staff were very helpful and friendly, it has a good gym, laundry facilities, nice shower, big pool and is gay

the wifi i found very frustrating

to thank all the staff and specifically carmen, at the front desk, which kindly let us have a late check out

gym facility very organised and great massage treatment options

clean staff was superb .. front desk cleaning lady.. bar guys

pool area was a good size with plenty of sunbeds

staff. location. cleanliness. breakfast all excellent

breakfast and dinner had a good selection for everyone

bathroom okay, wifi quite good, bed comfortable

we love that it s adults only

modern, clean, super friendly and in a great location, wifi supper speedy

quality of food was average (breakfast + dinner)

on the first day we had a electrical issue with our kids (young adults) bungalows, the staff found a very quick

beautiful brand new bungalows, private pool and communal pool. private outdoor shower area

pleasant surroundings with entertainer singing dancing night life cocktails at pool .

a few minor queries - no laundry service was a problem, there was no fridge in the room, and we did not like

from an upgrade, the bed was slightly squeaky, which could be improved for better comfort and breakfast starting

but must mention as it did effect our stay was aircon in the gym as it was too hot to train inside the room

upgraded to pool view room which was an unexpected surprise but very welcome

alena has a great smile every morning for greeting you breakfast

gym was poor.

bar staff very attentive as were the lunchtime pool bar - lovely seafood

friendly staff, great location, nice pool and breakfast ;-). highly recommend

wasn t obvious how to find the spa, i forgot there was a spa until my last couple days but i couldn t find

gym: fairly limited and some defective machinery

excellent and the hotel installations very particular ,la piscina el bar en la piscina y sus access

all very good.,,pool side bar was fantastic....thank you

falta de personal y servicios , like real bartenders on the bar and two or three persons on the reception

very friendly staff (all of them), good food, great pool area

lady who serves at the pool bar is very lovely

excellent laundry service

could be a warmer even if is just in kids pool but robe honest kids still went in there

the plenty small shops and bars around the swimming

gym wasn t very well equipped

hotel, very good location, staff friendly, clean room, a lot animations for adults and kids

cleaning service is not rigorous, like tea table with sand after room cleaning, no laundry bags refilled after

adults only so quiet and luxurious

breakfast was very good ,but didnt see any english style sausage or lardons as you used to have

pools were crystal clear and you get pool towels from the towel station

gymnasium could be bigger for the size of the hotel

we didn't care but they gave us 1) a free late check out; 2) waived (unnlecssarily) mini bar bill really fair

proximity of pool to street. crowded breakfast room, bar and fitness suite. small size of pool.

the pool,the rooms,the restaurant and in particular the staff

we didn't care but they gave us 1) a free late check out; 2) waived (unnlecssarily) mini bar bill really fair

really warm welcome from staff pool area really relaxed and great vibes breakfast was awesome!

free shuttle buses to playa del ingles - there were always activities going on in the swimming pool area

also the gym is missing free weights like dumbells or bands

24 hour bar with branded spirits etc, fun times had by all 7 x people in our group aged 3 - 70

breakfast, good choice of cooked items, omelettes very good

wifi would randomly drop a lot a dining room manager was kind of rude informing me no tanktops

music by the pool

hotel great location, rooms spotless cleaned every day, all staff very friendly bar 2 in the snack area, couldn

wifi we ever had, in the room it was absolutely unusable

the pool bar was great always playing cards with my family and having nice drinks thanks to the barman

enjoyed our stay and facilities. great services and they engaged the kids very well

gave us late check out, which was appreciated

with a nice terrace/balcony, a comfortable bed, a bathroom with shower, a nice bedroom and a kitchen with coffee

we had plenty of street parking too

a manual for the microwave oven would be great and bigger cups in the kitchen.

wifi weak

small gym. rooms tend to be small.

all inclusive was great and the food was nice for breakfast, lunch and dinner

stayed over christmas with my son, and the christmas present from the hotel for kids was a nice surprise

a lot of people smoke cigarettes around the kids near the pool

variety and quality of dishes for all meals (breakfast, lunch and dinners) very attentive, helpful and friendly

leafy garden with enough space for a feeling of privacy, friendly staff, very good kitchen, good gym

spanish, french and german

wish i could have gained access to my room a little earlier, and i wish i would have had a late check out which

breakfast is lovely staff are amazing

the cocktail bar (atelier) was amazing and the gym was

staff were really friendly, all inclusive was well worth the money, the cocktails at the pool bar were lovely

wifi is only

kids didn't want to get out of the pool

one thing i like about this place is you have another food area if you missed your breakfast or lunch or dinner

location, pool, service and facilities great!

location is excellent, and the breakfast was plentiful

room service options with a minimum 15 eur spend, with the dishes priced carefully by the hotel so

having to pay extra for wifi in rooms music was catered to guests on the more mature side

many guests go as early as 6am or 7am to claim their spot on the sun-beds around swimming pools by leaving

excellent selection of breakfast options hot and cold foods

central to everything bars,restaurants beaches hotel kept very clean pool and gardens kept tidy we stayed here

rooms are very nice, spacious and wifi works well

much choice for food for kids, ie chicken nuggets, plain sausages etc etc, no ketchup

there is no working wifi in the hotel and room

room and facilities were great. location central and splendid. breakfast was very good.

food, swimming pool, conditions for training.

wifi was not always best

other hotels tend to offer lots of fruit, with basics like chips, hotdogs etc for the kids as snacks

* the swimming pools were quite cold, including the kids pool

little touches like slippers in the room and blankets in the outdoor bar etc

the hotel has 3 swimming pools (1 big pool the main one, 1 smaller and 1 kids paddle pool) the hotel rooms are

dont have good wifi connections in our room and there is this bad smell always coming i dunnu from where but

facilities ie the gym so lacking i'm suprised they advertise it

was good location,quet enough with a small kids

the guys on the bar were also fantastic and knew our favourite drinks by memory

free internet, and expensive to buy, food smell in the room, laundry old (towels and pillows

no iron in bedroom. but they did offer a laundry service to us swim pools were not heated.

courtesy and friendliness of all staff from reception to bar to restaurant and the cleaning staff all responded

wifi not free

only the wifi isnt the best

staff also unhelpful at getting guests taxis, this was rectified by the helpful bar

wifi was just ok

didnt cook dinner as nearby bar had really good food and good

pool unusable if you want to relax, it's more of a pool for kids

and kitchen wide and clean; terrace, patio and pool excellent

but impossible to book since they never pick up - i could not lend an iron for my clothes - laundry/ironing/dry

there was no laundry/iron option

cool hotel, very high standard. location, swimming pool, food... all was nice!

would have liked to get something substantial to eat at pool bar .

thing was excellent large clean rooms amazing views staff very friendly an helpful breakfast very good will

the pool and bar facilities were private but had secure direct access to the beach and the coastal path

it says there is a gym however this is not the case!

the breakfast was delicious and had several options

cost of eighteen euros for wifi in the room

the cash lunch bar food was poor

the pool bar was also great

super nice view on the beach from the bar within the resort

the breakfast buffet is very good too

wifi was free and very good

the location, staff, adults only, food, room was good but slightly smaller than i expected

the pool area is excellent

at the hotel are perfectly arranged and executed, very clean and looked after hotel, gardens and pool

hotel takes large area with beautiful pool areas with very good looking tropical plants and trees

swimming pools, room, night time entertainment and kids club

the wifi wasn t great in some parts of the hotel.

brilliant location with few supermarket, restaurant and a bar in the area, by the sea, excellent pool

air conditioning in the rooms is not really effective and the wifi is patchy at best

great hotel especially for the families with small kids , alot of food choice , friendly staff

a leaflet should be available detailing the hours for breakfast, lunch, and dinner.

hotel with wonderful facilities, lots of green space, 4 heated swimming pools excellent for kids, lots of bed

the first i had to pay for everything, i mean for safe , internet ,laundry and

we were given room #001 and it was on the very ground floor, near the laundry, view from our window wasn't

swimming pool really nice

nice hotel with beautifull pool area, big apartment with everything inside and terrace, breakfast was good also

also the room service was a bit poor, even if we put the card on the door for simple service in 6days we

wifi connection, very slow and also no more wifi connection since 10pm until 8am in the morning

late check out, buffet breakfast was brilliant,

hotel had a pool, gym, breakfast, nice bathroom and comfortable bed

lovely room, gym, room service. loved the bathroom.

had booked a twin executive room and a late check out and had been informed through booking

there is no mobile signal in the area but the house has wifi connection

parking is on the road nearby and the house is accessed via a very steep path

wifi connection was sometimes unreliable

parking was a five minute walk away as the house is accessed by a path only so don't bring too much

free wifi was available at the property but did not always work

parking was incredibly difficult to find, would have been good to have a parking lot to navigate to

very helpful staff who helped us find parking nearby and

parking is a pain - trying to find something close to the hotel was challenging (we ended up a few

wifi signal not so good in rooms, better to go downstairs into dining

center of town, lovely room, comfortable bed, super nice and helpful lady running the place, good wifi

swimming pool was my favourite place

the breakfast at the golf club right next to the hotel was amazing with a great view of the surroundings

wifi would have been better. wifi would be

no wifi in rooms, only in shared area

liked the continental breakfast downstairs

an crockery an microwave not much spoken english but all was well an resolved the best was laundry cleaning lady

snack and water in the room. breakfast included in the price. nice staff, big parking.

the gym is not really in a good state

private parking, excellent rooms, pleasant staff

parking

wifi was poor.

there is plenty space for car parking

nice pool, beautiful region and great restaurant.

plenty of parking and a restaurant on site

free wifi

free parking (you need a car for shopping& sight seeing)

the breakfast was generous and the staff was super friendly and helpful

character, really good for people who prefer staying in the hotel and just relaxing - really good wifi( never

the breakfast was adequate but it could have been better.

to very thick walls, the wifi coverage was spotty

) - washing maschine/tumble dryer out of order, don t excpect to do laundry

bit tight especially in kitchen area but otherwise perfect place for holiday for families with small children

the wifi at the apartment falls off constantly but works well if your using it constantly

some very small ants in the kitchen at times despite keeping it clean and food free.

super fast wifi, which is really rare on the island