not only front desk bit maintenance crew to laundry staff everyone always smiles and will have a conversation

the 6th floor hallway near the laundry was dirty as well as the elevator

loved all the options that came with our booking, including the food and the pool.

staff was actually pet friendly

wifi was bad, i kept loosing signal, when i would connect the signal was very week

friendly staff. pet friendly. clean laundry room. kept snow shoveled and parking lot.

overpriced vending and laundry machines, and some of the noisy residents

within first hour local police were called because of a homeless person living in their laundry room

staff was very rude, no change to use the laundry and breakfast muffins and bard was hard.

no dirty laundry bag and the fan in bathroom sounded like a motor

room had a small kitchenette but zero utensils, plates, glasses, pots and pans, cutlery, dish towels, paper

i booked specifically to get into the pool but was so tired i slept all day abs night

great location, friendly & helpful staff, clean, comfortable, great breakfast!

breakfast

had to wait to swim as we got to the hotel 15 minutes before the pool closed so we went to the workout room and

very clean and easy to get in and out. staff was knowledgeable and friendly. great parking.

no amenities. no coffee, small pool, no pleasant extras.

slept late so we missed breakfast :(, we were so busy we didn't get a chance to even try out the pool

a spot to place our own lawn chairs and were then harassed by employee kimmie bc our 14 yr old kids were not

the bartender was less than attentive the one time we went to the bar

was as listed 2 small bottles of shampoo, conditioner, 1small hotel 3inch by 3inch soap bar and 1/2 roll yes

staff was very nice and helpful. laundry facilities were convenient.

our room was right next to elevator and right above the laundry room

i had the entire pool area to myself and enjoyed breakfast with one other person

i really appreciated the staff gave us early check in as we were exhausted from our travel

breakfast was bland- other comfort inns offer more breakfast

room was directly next to the laundry facility

hotel was clean, well kept, staff were friendly and helpful, amenities were nice (pool, laundry, gym), elevator

we stayed for 2 days and are room was next to the laundry room so every day at 9am they turned something on i

to my room had a strong mildew odor and my room was next to laundry room

great staff, clean room, decent breakfast choices

they don't have things they advertise in the room like a microwave, mini fridge, working tv, or laundry

the onsite laundry is way overpriced and the machines steal your money and guess what, they would lift a

fact that laundry dispensers were empty and it said no refund but tell you it was empty

i chose it because this hotel because it allows smoking in the rooms

had to wait 20 minutes for anyone to come check me in the clerk on duty was outside smoking and conversating

remember the pet fee

they advertise pet friendly and after we got there, my disabled husband and i had to share a queen sized bed

they didn't serve any type of breakfast, so i can't speak on that

you are going to advertise a certain price with a pet friendly hotel then it shouldn t change when you get to

it has a lot of hanging in the parking lot drinking. made it a little uncomfortable

1. the staff was very good. 2. free laundry was great. 3. location excellent.

price, location, we were on first floor, free laundry, full size kitchen, free internet

price, location, we were on first floor, free laundry, full size kitchen, free internet

the walls in bathroom and kitchen very dirty

liked the size of the room and if i was staying for longer the full kitchen would have been nice to have

only 2 of the 8 laundry machines were working

breakfast was understaffed and a bit chaotic one morning

not enough handicap parking

size of the room, the kitchen.

really nice to have the studio with full kitchen

having a full size refrigerator with a nice maker and a coffee pot in the kitchen was convenient

the kitchen area in the room had terrible smell as well

breakfast was hot and good, very good night sleep

hotel was clean and was great location. breakfast was great.

breakfast hostess jackie was friendly and helpful and was the reason we stopped this trip after

very clean in the lobby, laundry room, or gyms

needed to do laundry, no change machine, no way of getting change unless you go to the nearest gas station

bed, dirty shower, ants in the room, cigarette butts all over the property, standing water in the parking

the staff was pleasant. they were pet friendly.

parking lot was littered with dozens of cigarettes

of cleaning staff, daily towels were hard to get, and laundry machined were not repaired timely

it has an indoor pool, i also like that it has the cheapest laundry services i've ever seen.

breakfast had plenty of variety. plenty of vending machines in the building. on-site laundry.

my sheet and pillow case had a little stain but it looks like a laundry issue

pool work out area and laundry

i walked through piles of laundry thrown outside of rooms being cleaned just to get to my room

website said spa tub so we figured it had a jacuzzi tub in the room but it did not

very clean with a nice breakfast and polite workers

kids loved the pool

we asked for early check in and they said no because we went through booking

finally at 12:25 am the guy came out and said he was doing laundry

we were next to laundry room and could here staff and/or other people going in and out all night

parking, side door lock didn t work, key card to room demagnetized, tub faucet was loose, tub

very clean and we enjoyed the hot breakfast

the lights from the parking lot shined right in our room, through the thin shade

don't know if our room was next to some pipes or the laundry room but there was a small annoying knocking noise

when i went to do laundry i wanted to use money it wouldn't let me.

loved the manager's reception and the complimentary breakfast buffet

was surprised that the shuttle did not go to hollywood casino ampitheater as that was not included in the

indoor pool

pool was really nice

location. parking. staff. room size.

disappointed in paying for parking

parking was great and there were nearby dining options

apart why do you get places the farthest away from the pet area

needed to do laundry and the staff was very helpful

three people waiting before we were able to get someone because the gentleman working was folding laundry,

i didn't see a dirty laundry sack hanging up to use

they have laundry facilities, room is very clean, updated, and comfortable

we felt like we were sleeping on wet laundry

and helpful staff (got a free pass for laundry), very centralized location for the city, felt

leaked, ceiling was cracked and plaster falling down, washing machine put rust stains on our laundry, one tiny

laundry available

no bag for dirty laundry.

breakfast was great

hotel was in an excellent location, was very clean and the breakfast the next morning was good

plus ample parking and great rates

bed was amazing, full breakfast!

the breakfast could have been a little better.

was amazing and breakfast was very good loved the pancake maker staff had the room set up for me with flowers

the washer and dryer were not in a laundry room, just in the hallway

lighting in parking lot.

parking lot ability to walk to a restaurant

short walk to ameristar casino. close to historic downtown area. decent breakfast.

the walk to casino easy peasy

they have a very friendly staff. they did all of my laundry for only $10.00.

the laundry area.

i would like it if there was an ice machine or laundry facility.

no laundry facilities

a lot of pickup trucks in the parking lot

love the laundry facility

pool capacity being limited to 20 people due to covid-19

parking was too small of lot.

enjoyed dinner and breakfast

amd surrounded by a bunch of places to go without ever needing to drive and there was plenty of parking

were in a room right next to the laundry service

laundry room needs new washer and dryer breakfast needs real plates and silverware, very cheap

there was also a live bird in the laundry room

save some laundry cost

laundry facilities

the front staff was busy inside the laundry area behind the front desk area and was pleasant when she helped

15pm a young gentleman went to the laundry room and said he could not help because he was not front desk

the gym, the laundry facilities, the area is safe and the rooms are clean

outstanding breakfast

quiet and wonderful selection of breakfast foods

new, clean accommodation with great breakfast and laundry available for guests.

the breakfast buffet was poor for the quality of the hotel.

and wonderful breakfast

new, clean accommodation with great breakfast and laundry available for guests.

pool and breakfast staff was awesome they were absolutely amazing

unavailable, tv service went completely out as well as wifi so no entrainment and the waffle maker was out of

the included breakfast was great! i also loved the lighted mirror in the bathroom.

pool was closed due to covid

pool, fitness room was closed

and younger kids being allowed to yell and run on the main floor all hours of the night

the pool area was closed, but not a big deal as it wasn't the purpose of our trip.

the parking lot was well lit and i felt safe leaving my stuff in the car

pool was closed for repairs.

no breakfast included pool was closed

the pool was clean and felt very safe

room, indoor pool, decent fee for pets and room placement close to pet outdoor area

stayed in a suite with a kitchen

the breakfast was amazing with many options and well maintained

everything. staffers very nice!!! best breakfast!!@

the staff friendly and breakfast was full of foods and the cook was delghtful

room not too clean. no laundry bag in room. bed only made with double sheets. not comfortable

i was able to get a early check in time.

get a shuttle to the concert and don t deal with the crazy parking lot

room service for food is a little

we loved that there is a shuttle offered to the

clean, comfortable, convenient with laundry facilities

we also appreciated the gluten free options at breakfast

breakfast was good

the mini kitchen/living area

hotel was clean, staff was exceptional, pool area and breakfast were great.

you need new laundry service they're not doing a good job at all sheets should smell fresh

had a drink at the bar and the server was so nice

parking and friendly staff

the pool and hot tub was open but completely deserted

it was quiet, the staff were very nice, and my room service dinner was delicious.

pet friendly

wifi room service

good breakfast, close to highway, friendly staff, she came up to give me a diff room because the

the staff, the breakfast, the room size.

pool closes.

laundry facilities on site

no laundry facilities on-site. no refrigerators or microwaves in rooms.

i wish it would of had on site laundry facilities

no free breakfast. no laundry facilities.

no laundry facilities 2

was a constant smell wafting from the laundry room

we tried calling laundry and the front desk multiple times with no answer

laundry sucks

everything was great, except the laundry is more expensive than most places.

room was clean. standard breakfast items which was satisfying for a hotel. minimum noise level

loved the hydration stations, the beautiful gym, laundry machines and vibrant bar area

free parking, eatery on site

loved the hydration stations, the beautiful gym, laundry machines and vibrant bar area

easy parking

loved the hydration stations, the beautiful gym, laundry machines and vibrant bar area

location is a very short distance from hollywood casino which was where we saw a concert

room service did not vacuum the carpet.

the swimming pool was nice - warmer than most we've had at other hotels. convenient parking.

is great, but soccer families staying were very loud at 3 am and kids running up and down the

gym did not have any type of sanitizing system

not like about my room was that it was located right next to the basketball court, and there were kids playing

one of the kids needed emergency service because it got into her eyes

the quietness...my kids love you breakfast

my girlfriend didn t want to leave and she really enjoyed the free laundry

laundry was free

free laundry

a lot of storage, kitchen was well equipped, comfortable bed, amazing shower pressure, free laundry, free

free laundry room--major item for longer stays or long vacations

being able to do laundry.

you could hear everything going on outside so it was impossible to sleep until the pool closed around 10-11

there was absolutely 0 parking

sad the pool wasn't open and that we couldn't have the hot breakfast but that was due to covid.

like breakfast loved to smoke sausage

no laundry facilities on site

no laundry bags in room

did not like that there was not a guest laundry facility

parking kind of tight

bed was awesome and spa tub my kids loved the pool!!

on-site laundry facility was a nice add however a little pricey: $2

laundry room was out of order

did not use wifi or tv, arrived late, and left fairly early

were there for a soccer tournament and the moms had made names to put on the hotels for our kids and the

the cafe, gym and the pool area were all closed

laundry was next to my room and seemed to be running all night

he came up to our room and saw we had our grandkids visiting and said he saw them running, which they were not

it was a nice size room. what i needed for the kids.

it was a nice size room. what i needed for the kids.

nice breakfast fitness center was a plus.

no dirty laundry bag to take our dirty clothes home in

the laundry wasn t working but i don t use that anyway

also really appreciated having a guest laundry - very useful

was told day before early check in no problem but that morning when i called was pushed back

great hotel! accommodated my pets! super friendly staff! great breakfast!

onsite laundry

no laundry service available

i had made notes about a dog and heard no response about a pet fee

i could not use the gym

i liked that the hotel was pet friendly! had a good breakfast buffet!

parking lot was full so we had to park in the garage

when we returned in the evening there were no parking spaces left in the lot, they quickly gave us a key to

of the hotel is still under construction so the pool and gym were small and the parking lot was being worked on

the breakfast was awesome

breakfast was great and on time. location was great because of the outlets we went to as planned

lady at the front desk was nice and there was plenty of room for the kids in the queen suite

the breakfast was also exceptional

the pool was green and it smelled like mildew.

clean,modern, comfortable, nice amenities, good breakfast

had games available at the front desk for us to play with the kids

laundry facilities are on site but not private

let us check in early and that gave us some extra time to do laundry

space, location! full size refrigerator. laundry facilities. help desk

and offered a variety of amenities (hot breakfast, outdoor pool, personal laundry facility on site, fitness room

laundry room near office

the breakfast was fine

one per person they said and the breakfast was cold and old and not good at all

no breakfast

breakfast options

needs to fix pools

cleanliness and laundry services

right off the interstate and tie laundry is available all night.

i called the front desk to request a nw one and the guy told me it would be a few hours because laundry had

only wanted to sleep, shower, wash some laundry

the time i stayed there the laundry was out of order but since then they've fixed it

laundry room wasn't good at all

when booking it stated they had a pool, but when i got there it was closed

nice breakfast

no indoor pool or bath tub

the hotel offered free breakfast, free internet, and the parking was great

need in it, it was very clean, the amenities are great like the pool, fitness center, and even a laundry room,

free laundry if you have a room

laundry room was two washers and two dryers, one of each didn t work

free laundry

breakfast was great

laundry facility needed improvement

clean room, microwave and frig, laundry for guest, good breakfast

the washer in the laundry room wasn't working

breakfast and seats by a window

that the pool was not available during this time

in addition, it is very safe, they actively patrol the parking lot and have ctv cameras

sidewalks weren't shoveled to get to door from parking

the parking had 2 entrances and a soda machine. can t think of anything else i liked.

the parking

wifi free

was great for the kids

hotel was full of kids there for a soccer tournament

we also loved having the covered parking garage for our car since a big snowstorm hit while we were staying

we loved the outside patio and the pool courtyard!

agent at front desk put us in a room we wanted on the bottom level so my kids could go outside from the room

desk waz able to get me in an early check in as i drove all nigbt and might not make a 1400 check in time

burn holes everyone from cigarette and hookers in the parking lot!

people running up and down the hallways and yelling/arguing in the parking lot behind my room

, not sure of parking situation

booking peramiters were breakfast, pool and parking, , this hotel showed pictures and said they had both

staff, clean hotel, easy access to restaurants and free garage parking in the snow storm was super

we got access to a phenomenal gym and there was a sauna by the pool but no hot tub

excellent service, super staff, great pool sauna and excerise area

i know kids are kids and being at a hotel is exciting, when we booked this room we should have been told

it's a perk to have free parking

hotel did a horrible job providing plowed parking days after it had snowed

wasn't much of a breakfast

wifi was unreliable

did not eat breakfast there

value for money. i got a studio (with small kitchen & stove). it was super clean.

was a little disappointed they didn't have a laundry room

laundry facility

bed was comfortable and had room service tho i didn't use it.

nice touch with giving the kids cookies and having water in the room!

the shuttle drivers are always helpful and friendly

machine & laundry were broke the first night

free hot breakfast and on-site laundry.

laundry facility washers had hair/detergent build-up and only used powder, which was not available

easy check in, late check out

our flight got switched and i called to see if we could get a early check in

i liked the whole kitchen set up and the sliding back door .

size of the room, having the kitchen in the room, and location were the only good things about the hotel

there were not kitchen cookware

no utinciles, cookware, dishes even though theres a full kitchen

i selected a pet friendly hotel but there was no options to mention that i had a pet online and no information

needed to do laundry and didn t have cash

pool and gym were clean

pool was clean and my kids enjoyed it

the pool is a little small for how big this hotel is

the beautiful patio with fire pit, kids loved the pool, and the staff was great!

whoever is doing the laundry needs to wear a hairnet or something

housekeeping all weekend due to covid the kitchen smelled like mildew as if it had been mopped down with dirty

breakfast was good

i like the pool area for the kids , and the morning breakfast

this hotel had the best deal on a room with a kitchen

cleanliness laundry early check in

large group of kids but the hotel managed the noise well

the kids wished it had a swimming pool.

breakfast didnt start until 0630 and i had to leave before then and there was no coffee set up in

nothing that i can think of besides wish it had breakfast with hotel purchase instead extra cost

someone stole my laundry and they said the cameras don t work

they have a laundry room, free breakfast and a computer/fax machine for hotel guest to use

couldn t get clean sheets because staff said the laundry room was locked and there was no access to a key

first room i was given was already occupied, apparently by staff whose dirty laundry was piled on the furniture

they told us we were responsible for taking our bed sheets and towels down to the laundry and picking up more

by far, my most favorite thing about this hotel is the laundry room on the first floor.

emilio got a good laugh since we went to the wrong laundry room ( employee ) and he showed us the way to the

until laundry day to swap out towels, youll have to wash them yourself

furniture was nice, kitchen was nice, bathroom clean and bed was comfortable

the set up with the kitchen. and the space in the room

property was disgusting, laundry room and ice machine were disgusting

there was no breakfast, pool, or hot tub and no laundry soap for the washing machines

request new linen and was denied that until after midnight when i was told to meet someone at the laundry room

no change was available for the coin-operated laundry, making it useless

laundry room and machines very dirty

wonderful laundry facilities - great machines and reasonable prices

i'd say the only bad thing was the laundry situation

laundry (sheets, towels, etc) from other guests left in the hallway overnight

laundry room was unavailable

they also had a laundry room which was so convenient

we were able to do our laundry while we swam in the pool area

they have a 24-hour gym, an indoor and outdoor

were lots of kids unsupervised running up and down the hall slamming doors and screaming all night so it was

gym was under construction

poolside loungers were broke, old and worn down. need to be replaced

i wish the temperature of the pool was slightly warmer

they gave us coupons for the kids

pool and no outside area for sunbathing

parking is free

pool area as well as inside the pool was covered with clumps of hair

really liked the breakfast bar

the kitchen with its supplies was so helpful

great little kitchen

breakfast was great

only one ice machine in the building. breakfast was not good, very few options

breakfast was amazing! nice variety!i really enjoyed the biscuits and the pancakes

room, very minimal pet fees, outstanding location

couldn t sleep and in a dog friendly property but the company made me pay wow stop calling it pet friendly

the breakfast was very good. i enjoyed the pool.

breakfast was very good and a good variety to pick from; location was easy to find , the staff was

the laundry room was close by, but the washing machine smelled like mildew and you needed quarters to

my kids are the pickiest eaters and there was something for everyone

the cocktail hour, the pool area, convenience of the parking.

only thing i didn t like was how there s no other way to get to the pool or back to your room from the pool

great location, nice gym and such good breakfast

no laundry

pool was closed,the laundry machines were inoperable

laundry facility out of order

i specifically went to the hotel for my kids to enjoy the pool

breakfast was not provided in the cost so we opted to go outside of the hotel

the lobby was gorgeous as well as the bar area

the indoor pool area had leaves and dust bunnies all around it

only other issue was pool was out of order 2 of the 3 times we tried to use it and freezing

decore,happy hour,breakfast,free parking the bed was comfortable,and there was hot water!

was clean, didn t have to pay for parking, people was nice and if u need something they try to make sure they

keep breakfast area tidy

the parking sucks not enough places. people parked all over the place

the comfy bed and the breakfast

not enough parking near the building 2

there could have been more parking spots but not a major issue.

the smell of the elevator fact it s only one elevator laundry room sucks only two and two

continued to loudly burp over and over and over as we sat in the lobby waiting for laundry to get done

not much parking space

breakfast wasn't amazing but can't complain ud83dude0c and there was only one way to get to it ,

the mirror in the room was really a mess and the kitchen cabinets had some crumbs, but that s the only issue

thing i would have liked to have had was a plastic bag for my laundry after showering to put in my suitcase

location. easy free shuttle from airport to hotel.

also the fact that if breakfast was not included in your room price that you could still purchase

the kids loved the pool and the waterfalls indoors

the inside balconies was noisy we couldn't enjoy it with all the kids in the pool.

not very clean. shower didn't work at first. no laundry. doesn't feel safe.

so i cant do laundry

doesn t have a laundry facility

no laundry facilities for guests.

the health department should be there it s all roaches and there were people doing drugs in the laundry room

upset due to personal family reasons and at check in the man at the desk was very kind and saw my kids w me and

from t he gentleman keeping the breakfast line clean to the one taking our keys and checking us out in the

location. pool. breakfast. modern. clean

upset due to personal family reasons and at check in the man at the desk was very kind and saw my kids w me and

price and the pool was not heated

heavily of mold- it s supposed to be a smoke free building but it always reeks of weed, the laundry facilities

there is a onsite laundry room

people yelling and screaming in the hallway, the fact the hours for the laundry weren't posted and my work

laundry weren't posted and my work clothes were locked up in the dryer, the fact there wasn't any kitchen utensils

kitchen

gave me no blankets i had to wait for them to wash laundry they said they almost out of everything they had me

the laundry machine stole my money

i'm supposed to wash my own towels that are provided to me in my room with my clothing when i do laundry and

it had a laundry room although i didn't use it

there s a laundry room

and the laundry was for a charge - $4 is not a huge sum, and reception is ready to split your bills to

are excellent, it would be better if the laundry room would upgrade with new washer and dryer

hotel did not have guest laundry either

place is beautiful, clean, and pet friendly

gym was not operational and not really a true workout space

guest services were limited, like items on the shelf to purchase; the guest laundry facility was actually the

wifi did not work bed was soft and uncomfortable no tissues in room air didn't work properly when i

the breakfast was hot and delicious, very courteous and helpful staff.

gym was very small

desk personnel, kitchen, van drivers, cleaners, everyone

laundry helped so much to pack up and fly home

was perfume on the sheets probably from your laundry detergent i've never stayed in a motel that had perfume on

comfortable, laundry room on site, breakfast included woth drinks wine and beer free in the evening till

our room was on the first floor near the side doors, a sitting area, the laundry room, ice machine and elevators

i also liked the laundry facilities

and every door had piles of dirty laundry outside of it for the entire day

the mattress wasn't very comfortable. i was charged for wifi.

access to gym through pool area that was wet and dirty

paid over $100 for our room but still had to pay for parking and wifi

very nice and clean kids loved the pool.

it could have been a reaction to the laundry detergent they use; i don't know

i went to all the exit signs only to find myself outside, the laundry room and other exits that didn t take

only thing that i didn't like was that our window was a window to a hallway next to he laundry room

the pool closed to early

secure parking area

the first level seem to be a basement laundry room door was open didnt want to see that.

good location, comfortable and had a nice breakfast. room was spacious and had a guest laundry.

our room is beside the laundry. the machines are not loud, but the people waiting are loud.

guest use of nearby laundry facilities shook our bed

the gym and swimming pool was amazing

i am happy about the laundry facility as well as pleased there was a pool that was open

guest laundry washer and dryer were awesome

$150 deposit per room. laundry facility used a mobile spp

guest laundry price was high

the breakfast was great

very poor tv channels and no laundry

tv channels are horrible and internet very slow and still no guest laundry

from the two front desk lady's to both of the laundry lady's

there were laundry facilities on site which was very handy for us

they offered breakfast and laundry on site

no laundry facilities

they don't have a laundry room to do laundry

the pool was open.

staff made sure my pet was welcomed

24 hour airport shuttle

i would have liked laundry facilities to wash my clothes, but there wasn t any

the clothes that were sent for laundry were not cleaned and we were charged

hot tea all day and the laundry center was awesome cheap and convenient

when asked for more linen, we were told the laundry room was closed, and did have a key to give us more linen

laundry machines didn t work