i couldn't get back my money that was left on my laundry card

laundry room was not easy use

the pool was very small and cold.

amenities were not in room, only a small hair conditioner was supplied and a bar of soap

wifi doesn t work at all

i didn t like that there was no laundry room.

had to stand offset; didnt have a balcony or view as booked; had to go to unsafe laundromat to do laundry since

only wish they had a laundry room and they didn't start charging $15 parking

was a huge parking lot and we weren t worried about our car getting broken into; there is a shuttle; and it

also there is a ballroom/conference room, little gym, outdoor warm swimming pool (my kid loved it

shuttle service during the stay and the availability of laundry service on the premise.

breakfast provided bags to take items to your room

to start i was supposed to get a 2 bed bedroom and didn't my kids have to sleep in the bed sofa, very uncomfortable

flight connections i had on a trip to italy, i was forced to arrive a day early and leave a day late in oakland

i specifically requested to be booked at the holiday inn with the restaurant and bar and swimming pool

being so close to the airport was very helpful and the pool was great for the kids.

location, cleanliness, staff, parking and shuttle are what make this place great for me

pool and staff

clean room, free wifi and breakfast, close to the airport.

clean, secured parking and a charming courtyard

there was not onsite facilities for laundry

the hotel breakfast bar is full service

room service, was very accommodating.

wifi not working, not friendly nor helpful staff.

trash under the bed like the room service didna

above, also do you ever consider providing plastic bags for guests dirty laundry?

pool was under construction but too cold to swim anyway but hopefully the next time we stay it will

were able to get early check in

receptionist i like the courtesy of staff the helpfulness very clean room comfortable bed diamond bar and grill

no hot breakfast

gym was closed but it was a safety measures, so no complains.

pool was available and gym also very clean

it would have been nice to have more pillow options. also, there was no hot tub by the pool.

the restaurant and bar were also a surprise as it was pretty good for a hotel and the free breakfast was one

the restaurant and bar were also a surprise as it was pretty good for a hotel and the free breakfast was one

attentive, love that we can sit outside our sliding glass door, large room, love the hot tub and laundry option

did not choose the room location- 1st floor across from the laundry room

ud83dudca1i noticed the cleaning crew still had their laundry door open and i immediately was met with maintenance

they have a gym laundry room & a bag

you can hear everyone, including next door laundry service

operated laundry machines, microwave in the room, more attachments for the gym equipment currently in place

workout room, great staff, good location for where i needed to go, decent self service laundry room

would prefer a changemaker in the laundry room

the pool and workout room were nice

, friendly, helpful and fast shuttle driver

parking a bit cramped.

large comfortable room clean, thick towels good bed and wifi.

parking was a little rough because the hotel was sold out.

breakfast area the nicest i ve seen in years

wished the pool was open, which is one reason i selected this hotel

and having to go through the basement when parked underneath the building through part of the laundry room and

hrs aday, friendly efficient maid service, good wifi, large bathroom countertop, quiet, covered parking

clean and cheery. breakfast was awesome. the front desk staff were always pleasant and helpful!

they had a nice hot breakfast very impressed overall

kids running up and down the hall

the tv and wifi were excellent

the free juice and cereal bars for breakfast was fine

the whole situation traumatized my 3 kids

the room was a non smoking room and the room smelled like marijuana like someone had just smoked in the room

ask for no smoking room but got one full smoke

the water in th pool was to cold

no...great breakfast...

noise at night when they were playing in the pool

clean room nice staff good parking

no breakfast,no pool, no good quality magneto key. noisi room next to door.

parking

like the benefit and convenience of having a continental, complimentary breakfast

there was no breakfast and they didn't have wifi due to password

don't even try the wifi because it's useless

homeless person sleeping in parking area, bathroom basin & shower not real clean

i which they had laundry. at least there was a laundromat close by that you could walk to

the parking too small

tight almost contested parking spaces for entrance and exit

sometimes parking can be a busy

we loved the spa tub. large nice room

laundry facilities were only available on the second floor even though the website said there were

loved having the laundry facilities as we are a large family and we were staying for multiple days

comfy beds, hot hot shower, very clean and tidy (includes a laundry room and fitness centre)

there are laundry and dryer machines, which are very convenient for long-term travel

the laundry dryer i spend too much coin before my clothes dry

room smelled , no clean hand towels , no thrash baskets , no bags for laundry , bed was uncomfortable, bed or

having laundry on site, dog friendly. easy to find. stores are close. our room was very clean.

amenities include free grab and go breakfast, free parking, coin operated laundry room and pet friendly

i asked for the towels as well she kind of gave a huffy noise and grabbed 3 washcloths from the laundry behind

no on site breakfast

the staff was super nice and the facilities were exceptional. breakfast was really good too.

also appreciated the kitchenette

very unique lots of design feature for kitchen delightful facility

very clean & up to date with covid-19 standards which was great. pet friendly!! ud83dude0d

wifi and waterview.

they told us laundry was available but the machines were broken

gym

free breakfast

open the pool

gym was not clean and no sanitizer

i asked to move to a different room due to it being right next to the guest laundry

other hotel guests had their laundry hanging on the rails of the top floor from end to end

laundry unavailable , machine not working.

perfect esp, the wifi was the best ever!

the little parking lot.

great breakfast, tasty, workout room, (tv issues w/rain) spa area jacuzzi ok, sauna, good

cars are safe no parking fees

enjoyed the size of the room, the hot breakfast, and variety of breakfast choices

pool and spa was the highlight of the stay

bonus: ample free parking & lemon water in lobby

bring your own quarters for the laundry

guest laundry was appreciated

laundry facility is onsite but i didn't use it so i can't speak on that

to summon staff to get on property (gated/locked at certain times) & to gain access to on-site laundry room

it was clean enough. on site laundry.

parking fee and laundry was not 24hrs

pretty clean and comfortable bed and the breakfast bar has a good variety

when booking was not advised the property was under construction, pool and exercise room not open

cleanliness, fresh crisp newness. breakfast.

the pool wasn t open and the fire alarm kept going off

the laundry area, kitchen supplies, and reception area is great

the guest laundry was a welcome addition and there were several machines and dryers

laundry

the laundry room was also great

quiet, large, small kitchen, close to bay, grocery, laundry, had breakfast to go, staff friendly

great breakfast, self laundry option

laundry was on the opposite end of hotel and small washers

the laundry was cramped in a small room with the ice machine

my family sleeped at that day, laundry room noisy sounds waked our family around 2:00am

glad to have a guest laundry

i wasn t sure if it was their laundry soap or if the beds had bed bugs

desk attendant was terrific with finding needed shopping, then dinner, quarters and soap for laundry, and then

it was nice that they had laundry facilities

friendly staff great shuttle bus good breakfast good clean rooms plenty of space

room size and great breakfast

that weren t snug on bed), filthy carpet in stairwells, broken/poorly functioning equipment in laundry

that there's no laundry room at the other buildingud83eudd2bud83dude43

they had a laundry facility that was open 24 hours.

there wasn t a laundry room in my building.

pool was closed due to covid 19.

use laundry room not enough washers and dryers

also couldn't find any laundry room and we also didnt manage to call reception anyway

should have microwave in the lobby and another washer and dryer.24hr laundry available.

the laundry facilities were reasonably priced and clean

parking and location

the pet area

after all that, she gave me keys but didn't tell me where to go and gave me no info except the wifi code

no tv. no wifi

bathtub was clogged, toilet didnt flush, i paid for rooms that were non smoking and rooms smelled of smoke, one

wifi doesn t work barely enough towels burnt holes in the blankets

my room was above the laundry room way way back

op laundry machines with no way to get change on premises didn't make sense

very clean. location. staff were great. free laundry.

location, that's nice and quiet, with plenty of convenient free parking

location and pet friendly

love this place the price is right the beds are super comfy and the breakfast is delicious

the staff was friendly, the room large and clean, and the breakfast delicious

lots of parking

healthy choices for breakfast

staffs are not kind, whole building is not clean, parking is not safe.

the laundry facility to and vending machines are way over priced

breakfast was very skimpy: oatmeal, granola bar, coffee, muffins.

no continental breakfast and no room service.

the pool area was closed even though it was stated it would be open

no breakfast and pool was closed

complaint is that from previous stay and this stay the hotel promoted available dry cleaning and laundry as long

parking should be gated for peace of mind considering the disclamer banner in front to not leave

customer service, the breakfast was great, the beds were comfy, and the rooms were very clean

gym was a bit smaller than expected

also the ample space for car parking

laundry coin-op was far away, no fault of the hotel, just the location.

sometimes the parking lot is packed and we cant park close to our roon

nice staff. easy parking. free wifi.

smoking rooms available

free wifi

the pool is also not heated if anyone was considering it

like the staff, the food, the swimming pool, best of all i loved the room

the staff was friendly. the breakfast was hot and delicious. room cleaning was done efficiently

were asked to leave because of parking

great breakfast and selection

the laundry facility uses an electronic payment system that ripped me off twice

wifi was slow. not simple to connect on cell phone

the parking the first night was very congested.

breakfast was excellent.

the parking, the area is so small.

as this is a corprate situation, the laundry room cost twice as much to wash and almost x5 to dry as the local

also used the guest laundry which was great

finally,- a good laundry facility which we used a couple of times (super convenient but $10/load)

no breakfast or coffee due to covid 19 precautions

the parking lot is well lit at nighttime

thought wish gym equipments were functioning and laundry were free

no laundry even tho it s listed

), very slow wifi

no restaurant or bar at the hotel or walking distance

the property was a bit noisy at night the food from room service was very forgettable

no gym, pool or laundry.

mildew smell in bathroom, and i was in the room next to the hotel laundry avoid room 419.

under construction, put us directly next to laundry facility with loud radios going off at all times

train is incredibly loud, the internet pitifully slow, there was no laundry service and the laundromat was quite

parking could be better

laundry services were closed due to machine being broken, was there 3 nights they never got

though the inside of the hotel is pet friendly, there was nowhere for my pet to safely use the bathroom

wifi not included. no hh points.

breakfast menus, potatoes are half done.

helped me with early check in

was a dirty bath tub beside the laundry

laundry was mentioned as an amenity but was unavailable

machines in laundry room not cleaned

laundry system not working

so clean beautiful rooms and great breakfast and great service

nice location in the center of downtown free wifi clean, comfy room

the pool wasn t that exciting and no hotel restaurant or bar

knowledge of bar staff. didn t know which beers were weaker because i don t drink beer

it was quiet, no traffic noise, nice pool and exercise area

there's a fitness room and a pool which is pretty good

only stayed for one night, it was nice, i liked that they had laundry.

free laundry service

didn't enjoy the lack of room service but they explained the pickup options well

it wasn t a pool like it said

the equipment in the gym was pretty old and creaky; should be nicer and bigger for a major conference hotel

excellent gym which everyone could use freely

the breakfast was very good. lots of variety.

the free breakfast was the best i have ever had at a hotel

the gym had everything we needed for a quick workout

the bar area was a very nice area to unwind and catch the game

laundry room for guests - 3$/load

tried to do the laundry but of our detergent

the continental breakfast was the usual

location, cleanliness and good breakfast, hot coffee, friendly staff

is nice and quiet and breakfast was the best

gym was very

room service shouldn t be classified as room service

did not have breakfast but the menu looked good

no room service. phone in room didnt work.

breakfast i ordered on march 15th was simply awful

nice kitchen w/full size fridge

room was more like a mini-suite, with a full kitchen, including a microwave, coffee maker, and a full-size fridge

very clean, nice bed. kitchen and bathroom worked well.

fast wifi connection

so nice and neat to be keep to staying longer with comfortable bedding as nice housekeeping and laundry cares

the laundry was a one-minute walk at most, very convenient

first of all the hotel does not have basic things like a microwave, iron, laundry bag etc

staff is friendly, professional. room was clean. on-site laundry.

standard 1 star hotel. not new. not so clean. they have laundry, but it coast money.

there are laundry facilities available

i really appreciated the laundry room near the end of our trip

laundry room was nice, clean and they had 2 washers/6 dryers

location convenience spacious access to coin use laundry facilities

spacious room. good breakfast. friendly staff. convenient location. not too much noise.

i liked that it had a clean laundry facility, and that my room had a cute kitchenette which was perfect for my

only thing i don't like is the laundry room i wish they would fix the card debit readers for the washer and

clean rooms and laundry rooms,garbage cans around so no litter

clean, laundry room, bathtub, great services

the kitchen and how quiet it was

location, clean, great staff, laundry facilities

proximity to the purpose for our stay and free parking guest laundry

no laundry room

location, great staff, clean, laundry facilities

for breakfast such as from what time to what time and more information should be provided on laundry room,

i loved the gym

pool was surrounded by redwood trees

no room service

and no room service or late night food available at all

room service took forever

also laundry was convenient and the bus stop is just outside so i could easily take the bus to

affordable,clean,laundry room,pool,large tv

great hotel,clean,nice pool,laundry room.would recommend to friends and family.

clean rooms,cheap laundry,good prices

it also had a laundry and pretty good vending machine choices

no laundry service any

ev chargers, flexibility with staff and room was nice

pool area was small and in a strange location, no hot tub that we saw

the breakfast was really, really good, and the staff was amazing

was hoping the pool would be a little more inviting, with seating and a better view

loved the 2 bedroom for privacy and laundry facility.

had to ask for room service

loved the kitchen with the bar stool area

full kitchen, everything clean and in good condition

at front desk was sweet and extremely helpful, beds were comfortable, room was clean breakfast was

it doesn t have laundry room and most of the stores i need are far from the hotel

hotel staff member assured us we could leave the laundry room unattended as it was a safe facility and that we

laundry facilities were also available for hotel guests

the comped breakfast buffet it was excellent and very nice

no food. no pool. no bar. no gym.

we were located right next to the housekeeping laundry facility and all night long we heard the wheels of the

liked that the manager for the restaurant and bar lounge on duty was very nice and accommodating to my needs

the cordial staff, quite generous and eager to help us navigate the property and spa amenities

nice bar and restaurant

to flo and janet at the restaurant, the spa was superb (jamie)

they have a guest laundry room as well

laundry room closed early

sanitize the general manager is totally insensitive to any problems you may have regarding your kids in the

the kitchenette and breakfast

breakfast was very good, i felt safe didn't have to worry about area the are was beautiful

everything that i said before plus not laundry and the smell of the hotel in general

good place to stay for the price.cheap laundry room only on 2nd floor. restaurant nearby.

they also have an indoor pool and hot tub that was super enjoyable to be in for some unwinding time late night

loud kids in the pool area with no supervision

also, the restaurant- bar area was closed on the weekend

machine in laundry room broken

laundry facility was on 2nd floor 2) within walking distance to amtrak train station (about 10

facility, used laundry room and hot tubs

we purchased 2 rooms which the room with the 2 beds was spacious for my mom and 2 kids

my kids loved our stay, especially the indoor hot tub and pool

they they had a laundry room and starbucks for the morning in the lobby

there is a coin-operated laundry in the building, which i think is convenient

beautiful lounge and bar area that was very inviting to our stay.

the staff at the bar was just 2 girls talking, you felt like you interrupted them when you placed your

free wifi was not good, and we had to pay to get good one, but the fee was waived by the staff when we

the hotel is nice but has no room service

the swimming pool is small and overrun with kids and loud families no allowing for any relaxation

luxurious vibe, professional staff, bed is so comfortable, bathroom are beautiful, great parking

breakfast was overpriced for the quality. bar only opens at 5pm. elevators were slow.

i met a lady who was the bar tender and a maintenance guy but that was it

staff, cleanness, availability, number of laundry units are best in class

there was no laundry detergent available for purchase

good for family stay laundry room basketball court breakfast no complaints and local stores

i didn't use the gym or pool, but the room was clean, all amenities were available and the bed was comfortable

it was nice and clean and my kids loved it!!

laundry, which is still only $1 per wash

laundry facilities, swimming pool, service center, close to a big shopping

5) loved the pool

just gym issues

did not like having to review the room service menu on the tv; it was quite cumbersome

there are laundry services available on the second floor and also a dry cleaning service available

nice people run it free parking, wifi, and 24 hour coffee coin operated laundry room nice lobby and courtyard

the grab bar in the shower is way in the back and not practical to reach

it was for 4 adults, however, when we checked in they had it notated that it was 2 adults and 2 kids

of the hotel are close due to the pandemic like the indoor pool and the bar other than that is decent

there is no self-laundry service.

no laundry facilities. otherwise, everything is really good.

location, free parking, friendly staff, comfortable bed.

bathroom very small gym too small, no kettlebells

everything was great my kids always love staying here

i liked the services accessible free breakfast, laundry if needed.

we especially liked that a guest laundry was located on our floor

i think that the laundry could be a little cheaper..i thought it was a little pricey.

i liked everything. the room, food, and laundry

free breakfast was excellent, the laundry facilities were in good shape and plentiful

guest laundry was out of service. washer and dryer both broken

our room was also next to the laundry: whenever it ran, the entire room vibrated and droned

that it had on-site bar and restaurant

the swimming pool is not so big and the area near the pool is so tight.

day, my kids wanted to go to the pool but it was dirty