the dryer didn t dry so well in the laundry room!

the 24 hour help # she gave me a code for a concierge closet which turned out to be a laundry room with

and free laundry

not good value for money for a company that has only virtual staff - laundry uses coins and doesn't have detergent

laundry needs a boat load of quarters, which means it's as good as having no guest laundry

very clean and spacious. central location. good breakfast. nice laundry room.

24 hour self service laundry using the app was perfect for a long time stay

the staff was wonderful. the kitchen in the room was fully stocked. weekend breakfast was great.

the gym needs a little more equipment but overall the stay was great!

really wish they would update their kitchen cookware

guest laundry was out of service. washer and dryer both broken

our room was also next to the laundry: whenever it ran, the entire room vibrated and droned

day, my kids wanted to go to the pool but it was dirty

the swimming pool is not so big and the area near the pool is so tight.

wifi sometimes not good

i appreciate having a laundry facility

laundry facilities are good

also there were no laundry soap dispensers in the laundry room so unless you bring your own you can't do laundry

clean, ample parking, large room, laundry available, accessible bathroom

though i did not utilize them, knowing that there are laundry rooms is a big bonus

also, a guest laundry, exercise room and a breakfast area with a free breakfast

good laundry facilities, good kitchenette

the kitchen is great

very convenient for san francisco airport good breakfast (buffet) very clean and comfortable

pet friendly, great location and clean

location for what i needed, room was well designed and laundry was very inexpensive

parking was tricky

parking is too small

tight parking

free parking

laundry, which is still only $1 per wash

laundry facilities, swimming pool, service center, close to a big shopping

was very nice high class hotel at a reasonable rate. nice restaurant and bar as well

basic wifi is good at times (early morning) but there are times when it is very slow

location close to office, walking distance to nearby food places, or nice restaurant and bar inside to grab a

doesn t have guest laundry

it would be useful if there was a guest laundry

not e4ven a laundry bag

hot breakfast w hot oatmeal (not instant) and sausage.m etc

large breakfast area

there was a shuttle, laundry and a hot tub for sore muscles

rooms, super comfy beds, plenty of parking, laundry facilities as well as a fridge and kettle

guest services - laundry - business center are excellent !!

laundry facility broken elevator broken

elevator not working/laundry facilities not working had to ask for towels in gym!!!!

there are laundry services available on the second floor and also a dry cleaning service available

nice people run it free parking, wifi, and 24 hour coffee coin operated laundry room nice lobby and courtyard

beds were nice and comfy. staff was really nice. i liked having a 1st floor room with kids.

beds were nice and comfy. staff was really nice. i liked having a 1st floor room with kids.

apparently teams of young teens were staying at the hotel and both the kids and chaperones were very disrespectful

the guest laundry situation was not the clearest and there was inconsistencies between staff.

location, location, location. oh, and free laundry facilities.

there were many amenities included with the rate, including access to laundry facilities, a fitness center,

i was surprised to find out the laundry facility was

the front desk staff was extremely accommodating and i was even able to do my laundry.

perfect for a long stay clean and spacious rooms with full kitchen, laundry room onsite, gym, a trail for

they even had a laundry room on site

to use a washer you need to purchase laundry detergent which is hugely overpriced if you buy it from their

laundry machines required quarters, and i never carry change

the laundry room, gym were all well kept, clean and easy to use with nothing

very close to restaurants, groceries, banks, and laundry mat

poor parking

i liked the available parking, large room, comfy bed, clean, quiet and safe area.

parking lot slopes dramatically so when someone opens their car door next to you, it can swing open

parking was nice plenty of room site was really clean

no self serve laundry facilities

is no coin operated laundry ( i think there isn't one)

only upon request, no laundry during weekend days, ac ground standing unit, parking with charges, closest services

basic necessities which you would normally expect, toothbrush, toothpaste, shampoo, conditioners, laundry bags

should consider having laundry

i liked they had a laundry facility on site

i also didn't like that i wasn't told clear information on where the guest laundry was located

the great laundry room was

laundry room, tv

and pool were dirty, floors in the room we re disgusting

i had to ask for clean sheets and bed protectors and make the bed and put the sheets into the laundry bin at

also needed coins and or dollar bills to get coins in order to wash laundry

the room is huge of course lots of laundry and dryer machine microwave availability

had a laundry facilities and staff is friendly

the vending area was nice and there were laundry facilities onsite.

i was disappointed about the laundry - it was available only for american app store holders

could not use the laundry

they offer free hot breakfast which is better than i expected

everything. the variety at breakfast was wonderful. very pleasant stay.

liked free breakfast ie waffle, yogurt, bagel, juice; liked heated pool, full refrigerator.

breakfast was very nice . i liked having a 24 hr. laundry room!

friendly staff, laundry facility

nice to have laundry facilities on site

even have laundry w/plenty of equipment

breakfast bars too old! they crumble before you open them to eat.

nice to have laundry available but it was almost $5 per wash and dry

laundry facilities if needed

was perfect just when i ask the room service for extra towels she was really mean and

soft towels, comfy bed, pool, indoor jacuzzi, and good sized fitness room for a hotel

what kind of big hotel has a spa that has only an occupancy of 4 people

arrived very late but still had a nice welcome with a warm cookie

the pet policy is not very self explanatory

staff gave me a late check out that i requested at check in, which they did not have to do, but it was appreciated

hotel provides free shuttle from sfo. rooms were clean and we had a good stay

staff are accommodating! shuttle to and from airport is a plus!

location, the hotel had its own restaurant & bar

experience until this time,tv's didn't work, found a used shower cap hanging above the toilet, kids palm marks

no information in room like pool hours or what is avail in restaurant or if they have room service

comfy beds and bedding, being pet friendly is a plus

gym was way too cold

there's a gues laundry, which was super helpful

crew loudly talking in spanish between each other, dirty laundry left on the floor by the rooms by the cleaning

how to get there, where the elevators were located, what time breakfast was and where, where the laundry room

the laundry room machines have mobile app to operate after downloading and adding 25$ to this app

maybe more variety of pancakes or waffles for the kids or muffins

there is no self service laundry machine and dryers.

no laundry service available! always reason for not providing service!air

we enjoyed the pool and room service

the young shuttle driver was very helpful and nice

room service food excellent

the gym was available and spotless

gym is equipped very simple

rooms were very clean. comfortable beds, good breakfast and easy parking.

wifi was very unstable.

gym facilities are

wifi

breakfast was great. staff was nice!

great breakfast buffet

service is listed but it means you can do a food/drink takeout from the bar and breakfast area

room had a strong smell of chemical, the wifi was slow for it to being usable

quiet room with a great breakfast and laundry room.

in the same area is a washer and dryer for laundry needs

the attention to detail. laundry, tea and coffee station, nice size room. nice staff.

needed the laundry facilities but the machine was broken

one guest to use laundry facility all day, had to hunt people down towels, no one answered front desk phone and

easy free parking free hot breakfast pool. gym. laundry

microwave/mini-fridge in every room, laundry facilities, very clean overall

laundry available, good parking

nothing to do in the area, wifi disconnecting in certain

great parking

wifi was kind of back and forth, sometimes it worked sometimes it didn't

kids took over the pool splashing like crazy and well

it advertises as pet friendly which it was not

a family stayed in the room next to us and the kids got very loud early in the morning, so we're couldn't sleep

shuttle was overfull at 4am in the morning.

the room is clear. hotel has laundry. good to have it for long trip

absolutely wonderful staff, laundry facilities for guests and great free breakfast selection.

laundry room

good room, tv, air conditioning, location, laundry

the breakfast was amazing and everyone at the front desk was nice and helpful.

laundry facilities were clean and had probably 12 washer and dryer sets, great for fresh laundry

laundry room

the kitchen , the bed , the bathroom / shower it all felt good

nice gym, pool

the kitchen and living area well designed

and comfortable with a view of the bay, lots of natural lighting and good lighting inside room, laundry facility

they also had a pair of washers and dryers to do last second laundry

great breakfast, laundry facilities, parking, the amazing views

laundry service on site as well as a computer station with printer

breakfast was included and laundry facilities were available onsite

room was next to the busy laundry room

room next to laundry room can prevent you from sleeping at night; try to avoid

flexible management as we first had a room next to the hotel's laundry

they had laundry on site, breakfast in the morning and were only a couple miles from the airport

comfortable bed, good breakfast, clean, nice tv, free shuttle from the airport

rooms great view on the bay nice restaurant area with a lively atmosphere hotel also has a guest laundry

the fridge didn't have a freezer, laundry was only located on 1 floor which was the 4th floor

nothing. despite advertising bars restaurant and pool etc there was not even a laundry

no pool no laundry service

i needed laundry room, got that done

it was very convenient to have an in-house laundry available for our use

i use the laundry room, i think the laundry is a little bit expensive.

every hospatality was great and breakfast was amazing

she didn't provide information on free wifi for members or any perks associated

they even accommodated my request for early check in and late checkout due to our flight times

), the restaurant food was great, staff was awesome, pool area was great

great airport shuttle. solid lobby restaurant. good gym.

close to airport for early departure.....shuttle service to airport....comfortable bed

to airport, shuttle service, staff were great and allowed us to checkin earlier - really helped with jet lag

i also found out that this hotel is a pet friendly hotel

in quarters to do one load of laundry (6th floor) but if you want to buy detergent it is for purchase in the

to airport shuttle service clean nice front lobby all amenities laundry pool fitness room walk to stores and

the decor was amazing - my kids were like,

modern, clean, convenient, great shuttle service

continental breakfast

the location was so helpful to the airport, the facilities were excellent - loved the guest laundry

and maintenance team, extreme cleanliness in rooms and overall facilities (from gym, pool, laundry)

pet friendly, it comes with an (understandingly) extra cleaning fee but it's great being able to

large quiet room despite being so close to the airport. full kitchen area

we have had a little flight the staff was so nice to our little kids

was in a quiet park of san jose by the drive in

not a whole lot of anything had truck parking in the back everything it was wonderful...

free parking and hbo

parking in the back

fridge worked and so did wifi

laundry inside the hotel helps us during our stay

good laundry

we were able to do early check in so my elderly friends can get a nap in and not be cranky scrooges

beds were comfortable, staff was great, and we enjoyed the breakfast as well

good complimentary breakfast, friendly and helpful staff, very comfortable and spacious king room with sofa

to have our own kitchenette; adequate storage; coin-laundry on site (cheaper than outside laundromats), friendly

it has fully equipped kitchen and laundry room

location, laundry facilities.

no ice machine. no coin laundry. no clean linen for the sofa bed. 0 9

site manager was helpful laundry machines available

there is guest laundry room, big clean bath tub, fridge, the wifi can be a little tricky concierge is happy to

laundry on-site

laundry machines only working with app that didnt accept european credit card.

close to most anything you might need, food, drug stores, laundry or gas

friendly staff! spacious rooms! easy access to parking lot. there s on-site laundry.

nice people, clean accommodations and good breakfast!

it faced the interior of the courtyard and pool

parking was diffiscult in the morning and day time due to busy restaurant next door, designated

was never able to connect with wifi

nice pool area

very limited parking spaces; a bit noisy with city trains passing a couple of blocks away

also good is safe parking

parking lot in the back accommodated our large truck well so we were happy about that

wifi problem

very homo looking so i hid my children's and told them the motorcycle people are what the slow kids are when

laundry costs a lot of quarters but there is no change machine

our room was located near laundry room

close to airport and other areas for shopping, laundry, groceries, fast food and

pool, laundry facilities, location

location wonderful staff superb breakfast buffet large rooms all amenities provided laundry fitness breakfast

nice and clean rooms and 24-hour room service

our dinner was very delicious and so was our breakfast

while there was a minor mixup between the kitchen and the wait staff over our order that delayed delivery a

breakfast was really exceptional as well

the staff kyle allowed me to late check out at 2pm and very accomodating

they are touching dirty laundry anyways, so it doesn't make sense that i need to change my own sheets while on

kitchen was closed, we checked in later than usual after a long drive expecting the bistro to be

elevator to go to the front desk would ve had to go down the stairs then go back up to get my kids and things

this hotel is quiet has a great bar and restaurant and pretty views

i had a great night sleep and the pool was amazing

clean, including bedrooms, dinning area, parking lot and laundry room

the laundry room needs a change machine or to be able to use card

because of the coronavirus, they had to shut down the gym and laundry rooms

electric vehicle charging. laundry on premises. no touch door keys.

their laundry fee is good too.

laundry facilities

24 hr laundry very comfy and spacious rooms hotel staff who actually deserve a big smiley face -

clean, good location, laundry

had to pay for laundry and the dryer doesn t dry some of the clothes even after 45 minutes

staff were friendly and laundry onsite

location, cozy, clean room, comfortable bed, friendly staff, safe location, easy parking

too plain breakfast

the included breakfast could be better.

but what i liked most was that a lot of facilities were provided without extra cost; wifi was available 24x7

parking spot for free

laundry hours

ease of check in and check out, and use of other facilities such as laundry

a good laundry and a hot drink machine

room was small but adequate, there was onsite laundry, the hotel is within walking distance to several good

if you're a long stayer and request it, you'll be allowed to use their laundry room

knowledge about laundry service one of the reception staff told me that they didn't have a laundry service

and last but not least i really appreciated the laundry room for guests ud83eudd17 it comes in handy

the rooms were very clean and there was a laundry facility near my room

laundry used the hotel's paid laundry service

very clean, large size rooms and great to have coin operated laundry onsite

i would like to mention ken in particular who helped us to get our laundry done

they did not have working laundry services as advertised

good bathroom, laundry on site

near to airport and quiet. laundry facilities. underground parking.

laundry available for additional price

ice machine was broken, no laundry , no pool or spa

the staff was super friendly the location is great and the breakfast is wonderful

wifi drops signal when the plane flies over.

very broad and quiet in addition to some simple nearby extras you may want to have like a tiny gym room or a

the tv was large and newer, but the wifi was slow - even watching a movie on the hotel s own tv, it paused

had a guest laundry

guests can also enjoy various amenities, including an on-site gym, a laundry room, a hot tub, and a pool

guests can also enjoy various amenities, including an on-site gym, a laundry room, a hot tub, and a pool

more laundry facilities would be helpful. washers and dryers busy

they put me in a quiet room right by the guest laundry area as requested

coin laundry and comfortable clean rooms are pluses

free shuttle is awesome

kids playing in the sports hall

friendly staff, free airport shuttle, nice room

like do you have wifi

clean has laundry, also the jacuzzi was amazing

use of laundry facilities and the spa/hot tub were well needed and much appreciated

the room was decent found hair on the bed sheets either from last guest or room service

safe area/clean rooms/good breakfast and shuttle to and from sfo always makes things conveninent

freakfast was realty good the front desk so friendly and kind the only thing i mist was the pool,the room very

helpful and friendly staff. the breakfast is excellent. the laundry onsite is also great.

it exceeded in the very nice new shower, spacious room (sofa and desk) and the on-site gym and laundry

nice that they had a little gym and laundry too (didn t use the

breakfast was very good and the menu changed every day

parking is tight

laundry facilities on site

laundry on site and friendly staff

t like, the only thing i can think of is once the front office didn t have quarters for the laundry

free shuttle to and from the airport, very cheap, free parking, laundry available

this location with heated pool, laundry, close to airport with shuttle

first room was located under a laundry room so noise all night with some sort of fan starting and stopping

30am by lot of noise from the laundry room to the point that the two kids could not sleep

pet fee not included in the booking price extra payment for parking some electrical outlets not

new gym a

having a bar and restaurant

also i wish each floor had laundry service

room was next to the laundry room and it was very loud

close to airport & onsite laundry. the room had two bathrooms & two tv. great service 7 staff.

great setup, clean, my son enjoyed the view. staff super nice, room service was great.

liked the fitness room

s an app for the laundry which we could not use but there s a laundromat nearby

location was good parking available for free laundry service available- though only one machine

he was very helpful showing me the laundry services and how to use them

laundry, spa, remote control broken

the parking lot is tiny

room was next to laundry. vent in bathroom leaked, no one resolved it.

i loved the complimentary breakfast, close location to the airport and the comfy/clean room.

clean, comfortable and roomy. the breakfast and coffee was very good

at breakfast, the coffee and waffles were good

the delicious warm breakfast provided a lovely start to a long day of flight

-because of covid the airport shuttle didn't work (but they called a taxi for us ) the laundry was not

the parking isn't that bad they will find you a spot, the staff is helpful and friendly, the laundry room for

laundry really expensive to do on site

cost of doing one small load of laundry was quie expensive

stay away from the laundry

it has a very small pool, great breakfast choice and guest coin laundry

laundry, out of work.

it was clean and it had a laundry facility. you were able to access netflix from their tv

well equipped hotel (especially the laundry can be helpful

had to walk across the main hotel building to eat breakfast, do laundry & use the fitness center

i also love that their laundry is right across the gym

breakfast was included. laundry service available. pool area

doing laundry for free and having good breakfast.

some improvement shown short term, laundry facility lacks equipment that does service well, a drop leaf folding

free laundry room, breakfast and lovely pool area

additionally, there was coin operated laundry, bit no way to get change

comfortable bed, spacious room, tv, nice bathroom, great reception, guest laundry, parking space, etc

they didn t have any quarters for the laundry.

we were assigned room 101 - a first floor room opposite the laundry, and next to the stairwell

laundry room only had 2-washers/2-dryers

, front rep, treated us to room service

bars and restaurants were open with limited hours, no pool

also too many kids parents not taking care of their kids at the pool not sure if there could be a limit or an

i got this hotel for the sauna and gym both we're closed.

my kids love the pool n the staff where really friendly

laundry, room with kitchenette

the laundry machines here are also free to use for guests, which was a welcome surprise (i knew they

great breakfast and laundry facility

laundry service is spectacular

accommodations, beds, kichenette, laundry availability

it has a really nice laundry room and business center

laundry for guests per floor! fitness facilities and overall room

no laundry bag aswell

kids appreciated the wide array of options waffles, fruit, yogurt, cereal, sausage, eggs, oatmeal

desk lady could be nicer to kids and more welcoming

there was everything you needed, laundry etc... the beds were comfortable and it was very clean

the laundry room is pretty small but it's open 24 hours if you ever need it

and the laundry room was definitely a plus for my family

laundry room was very dirty

fact it had free wifi, a swimming pool, breakfast each morning & laundry facilities

was free last year when i stayed here, and laundry too

my room was noisy i could hear the elevator all night ; no room

location, friendly staff, excellent food and bar onsite, clean comfortable room and huge bathroom

the gym and the view of the restaurant.

very nice hotel... kids loved the indoor pool!

laundry mat on site which was great

too few laundry facilities. no microwave in room.

very great place for stay before departure (they offer airport shuttle, guest laundry and etc).

they also have a laundry room, but the machines are coin-based (purchase at the front desk)

hotel is clean, up to date, has a restaurant, fitness room, pool and laundry center

laundry piled in hall

#2 guest laundry was broken so you had to use the sister motel next door

there was a guest laundry

laundry was 3$ per wash which is too expensive

paid laundry, plumber woke up us at 7 am to check water temperature in the room

beautiful rooms, the pool area and outside seating are amazing

take note that we were very proper just swimming and having fun with our kids and he was so prejudice

beautiful garden with a lot of seating and pool

spa was broken and it wasn t mentioned on the website and that was one reason i picked this hotel

not able to order anything from the bar or restaurant until 4 pm, while by the pool

no breakfast

staff was very friendly and helpful.complimentary breakfast was really nice.

breakfast buffet would have been nice

wifi connection is either great or non-responsive

could of had a better breakfast..not much there..

there was a warm indoor pool and there were laundry facilities on-site

liked the kitchenette in the rooms with everything you need to prepare a meal and the laundry

stay the room was comfortable and clean, with access to a laundry which was very convenient

coin laundry machine, soap sold at deskfront

really liked the suite with the kitchenette that included a dishwasher

last name and room number), + transparent refrigerator, + handy phone (reception / room service / laundry -

we used the laundry room, but the washer/dryer were $2

i believe my room may have been above the laundry room

traveled for a week before staying here and needed to wash my clothes- thankful for their laundry room and access

guest laundry machines cost $4 to wash and $4 for 30 minutes in dryer