the hotel allowed residents to park in the electric parking points when not electric cars

set in large grounds, with a lovely orangery where the restaurant and bar is

it was ok as the view was great, but it became obvious there was a staffing issue in the kitchen/restaurant

too much noise until midnight coming from kitchen area below

except gym could be better equipped

bar meals were also to a very high standard with a good choice of cask ale whiskey and gin bar

wifi tended to be rather intermittent, but not really an issue for me

the room service was excellent too

wifi - couldn't connect in room which was at far end of hotel, have previously stayed nearer to

great location with parking of the road, the food was superb with a great choice.

pleasant friendly staff. helpful arranging early check in with no extra cost

staff friendly in most part and early check in which was

internet is really bad. wifi is terrible

took our kids and were told we could explore the whole hotel and grounds

wifi was very temperamental. kept dropping out.

lovely hotel. clean and modern. great amenities and free parking

and as there isn’t anything else around the hotel it was an easy option after a long day and kids eat free

price was good, bar area and restaurant was really clean, location was very good and parking wasn't a

they showed us to our room, they explained opening hours for the restaurant and bar and answered any questions

the bar area again well presented and spotlessly clean

and welcoming lovely bar and restaurant

the bar area is very nice

wifi does not reach the bedroomsfur

the building was beautiful and the open fires in the bar were very welcoming.

free and plentiful parking

plenty of parking

fault anything - wifi was non existent in our top floor room - which was a bonus

one towel was badly worn one breakfast returned as cold bales of clean laundry blocking access to our

long minutes for our deserts to arrive whilst the chef and kitchen people were busy unloading laundry from a

very comfortable bed, very good parking, excellent bar and bedroom

was above bar so quiet noisey (happy guests) until around 10

we arrived quite late the restaurant staff happily served us a delicious meal, the breakfast was also delicious

reception and the outside door to room 12 unfortunately closely passes the parking space for the laundry collection

floor annexe side door means you walk past the kitchens and laundry area - the smell and decor are not always

parking is free in front of the hotel with plenty of room to park your car

staff were brilliant and the rooms impeccable. loved the conservatory for breakfast and dinner.

had room service and the triple cooked chips were spot on

mins from venue, near to local amenities, spa pool, gym, communal areas and staff, clean comfy beds, hot water

not clear as to when room service should have been paid.

great for kids, long corridors to run down and even the bar area is great for them with loads of space to

gym and spa facilities staff very helpful definitely stay again

free parking was great as quite rare these days

hosts made us feel very welcome (even did a bag of laundry for us)

had two bedrooms, one with a super king bed and the other a king size, two bathrooms, lounge and kitchen/diner

staff were so helpful and friendly the hotel is lovely and the rooms very comfy excellent bar and both the

take food in the main bar and you will be included with the locals

setting, great parking, staff so friendly & helpful

been better, only because i had a dog, we like to sit at a table not on a high stool breakfast bar or comfy

good times for breakfast, handy for taxis and a bar next door. quiet and no one bothered you

car parking, air conditioning, very helpful & friendly reception and bar staff

king size bed was wonderful. breakfast was good. a walk in shower.... fantastic

nice reception/cafe area & staff responsive to request for late check out

i feel sorry for them having to live there without kitchen / laundry facilities

there was no clean pillow cases for us as the laundry person had not been to the hotel yet so we had to shared

rooms gym everything apart from food choice

and also a gym and

plenty of room to park a vehicle with a trailer/large van

reception was slick and friendly and helpful, accommodation was good, good bar staff, great food

even made me a packed breakfast as i needed to leave early

no wifi connection in the room

room service not available due to lack of staff

wife has limited mobility, so they arranged for our room to be next to the parking spaces

we were next to the laundry room

beautiful grounds, lovely dining and lounge rooms, great bar offer

location, staff, comfort, breakfast, a++, really really good overall.

went the extra mile and genuinely cared about the quality of your stay exceptional choice for breakfast; eggs

, we weren't in the mood to be paying 110 to be sharing the building with a load of excited kids, some of whom

our room was next to the service room where all the laundry was kept and there was a stench emanating from that

room service was an option which is great as i have adhd and anxiety so not always comfortable

we didn t have time to use the leisure / spa

good wifi

bar order was messed up, ok it was a new chap had only been there a week and the queue behind us

we found dirty laundry from the previous occupant under the chair indicating not effectively cleaned

kitchen seemed to run out of things quite early.

bed settee for kids and double for us

spacious apartment with double bed and sofa bed. good kitchen and huge bathroom

ideally sited for my needs good amount of parking

was fab and hubbs loved the quality and delicious full english buffet breakfast

excellent room very comfortable beautiful setting great bar staff and fantastic reception team, breakfast very

of bar meals were on the expensive side for what they were

friendly bar staff

pricey for bar drinks (but understand to be expected in a hotel) breakfast a little pricey for what you get at

to cancel the trip, was looking forward to staying there as in previous years i had helped the laundry delivery

found some dirty laundry under sofa bed on arrivalud83eudd28

the television was not connecting to wifi

i liked the room the staff and the yummy breakfast

the late check out of 1pm when joining their members for free

pool, hot tub was a little colder than expected, hot tub also at over capacity most of thee evening

we didn t like the location of the room, very hot, noisy motor ( to do with pool

secured wifi would have been nice - open networks don t really belong in 2019

after a long day out i phoned room service (only time on the second night) and it

room had everything you could need and the hotel and bar was lovely

poor standard, room out dated, smelt , dirty laundry in corridor

skip the set menu and order room service

provided in the hotel room and the fact that the staff listened to my request in placing rose petals (though

chef is italian and is super professional and gives you a practically personalized service the barista of the

the clayhangar bar in the hotel very good food

stifling hot 30 degrees inside and 15 outside, presumably sat over a laundry or shop

general manager made me feel at home and helped with a laundry issue

just need a bar there.

clean, tidy, bar next door, parking, location

we had a drink in the bar and the staff were attentive and polite

great breakfast (except sausages), free laundry a bonus

showers and laundry wasnt enough for family

laundry is free! it s very convenient!

we were very happy to see the laundry facilities available to guests

breakfast was good,location handy for the bus station,having a guest laundry is very good we used it twice

the health club is great, with small gym, pool, jacuzzi, sauna etc

i arrived wifi was not working however when i asked the front desk they connected me to the staff wifi

wasn't aware there was a charge for swimming pool until arriving

room, spacious and good lighting shower was very nice and a pool and a gym made the trip exciting

hotel very clean and nice food served in the bar i found after a nights stay with work

management advised there had been issues with the laundry

dirty laundry left in the room by previous guest so room obviously not cleaned thoroughly

spa bath did not work

location is excellent and provides good value for money, clean well equipped rooms and a nice bar and

ideal to the city centre - bars and restaurants nearby - all the staff was friendly and helpful - breakfast ud

no laundry service offered no fitness room coffee at breakfast was horrible

bed was comfy and the bar staff were brilliant

it was comfortable. clean and the bar was nice too

i made use of the gym whilst there, and though compact, it had everything you'd need for a quick fitness session

excellent wifi

wifi did not work

bar relaxing

we had access to the gym which was 24hr

hotel,staff,facilities and breakfast were brilliant

an added bonus that it was pet friendly

had evening dinner in the pet friendly area

no wifi

breakfast was great and a brilliant selection

breakfast was great! meeting friends.

fantastic hotel in a great location with free parking

plus didn't sleep very well as we were next to the laundry room and it there was a constant rumbling sound

everything the bed was comfy the room was very nice has wifi and a fair price have been 3 times now and has been

also i have asked the receptionist to request the room service to clean my room

location, bar and restaurant on premises

had a problem with the phone to order room service, however staff were really helpful and sorted it quickly

out in the end as no one came back to clear plate for 40 mins after finishing main course - no laundry service

i rated in total 8/10 purely because i couldn t judge the spa i didn t see, but again, this was my fault

great location helpful staff comfy night great room service

pool and spa facilities were crowded

delicious breakfast, would stay again

only thing that i found annoying no one serving at the bar permanently you had to keep going to

good wifi, friendly staff and easy ample parking.

walking distance to the famous eagle market, shopping mall, nice staff, i had a bonus of a bit early check in

bed was comfy... room service good... location excellent

good room service and friendly staff

from adjacent railway station and laundry delivery at 7:00am

the carpet was mainly discolored and the tiles was a hazard as they were not correctly put together

management should not have taken a booking for 50 plus kids and had more control over the

wifi isn't secure so couldn't use it when needing a secure network but signal good enough to

it appeared to be run by kids. not offered english breakfast (included), kids just chatting.

and unprofessional,only one lift (had to use stairs due to staff using public lift to take dirty laundry away

lovely staff , value for money, great rooms fab breakfast

kids said the tv didn’t turn up loud enough

arrival the staff gave me my own carton of soya milk (i'm vegan) which i used in my room and at breakfast

everything especially the breakfast