deluxe room was spot on, with the little balcony looking out over the fields and pool

one golf ball ice cube and 10 minutes care and attention should do it

only one disappointment we had was that the pool wasn t open

for reception, if room service was available

very easy access to the pool and easy for luggage too as lots of parking available

only thing that could have made the stay even better would have been the addition of laundry

only thing i can think of that would have really been useful to have is some laundry facilities either in the

the bar prices.

gym facilities, tv and sound system didn t work and only one a/c unit was working, no hand

it was very clean, spacious and had pretty good wifi which was great as phone reception was horrendous

whilst at breakfast the laundry staff went into the room and replaced water and took away the soap this was an

we were lucky enough to get a parking space in the hotel parking opposite which made it very easy

free secure parking amazing

parking, bar service and restaurant. good atmosphere. central location.

the bed

the apartment suite was huge and beyond my expectation, 2 x bedrooms, 2 bathrooms, kitchen which was well

amazing on the river. spa. hydro pool

breakfast isn t the greatest

the spa pool is very small (but perfectly formed)

all went well,regret no swimming pool

room was on the ground floor and we we woken by cars in the car park and the laundry trollies being wheeled

room looked out onto a wall, it was cold and we were disturbed early each morning by laundry trolleys trundling

ll and car park) with constant use of area outside window by staff emptying bins and loading laundry

we stayed on the night of the fire in the laundry room, the staff were very professional and made sure everyone

our studio room was outside of the hotel next to laundry could hear machine noise in the night.

cowshed products, an excellent dinner, breakfast and service

the food was excellent too (breakfast and dinner)

breakfast was nice also

excellent dinner and breakfast, using many locally sourced quality ingredients

wifi outside only worked for vodaphone customers so our sat nav stopped working on entering the

a hotel that promotes itself as a child friendly destination, they should have offered basic laundry facilities

great outdoor activities too - mini golf, golf, tennis, badminton, the outdoor pool

room and property felt dated, lack of attention to detail (ie cobwebs / peeling paint etc) room service orders

comfort of kids beds and pillows

the bar and lounge areas were a big hit, as my wife and i were able to relax in comfort, knowing that

hotel bar wasn't yet open however this wasn't a massive issue we had drinks in our room

there was no mention of the free bikes, bar or water sports facilities mentioned, or indeed of breakfast (i

friendly reception, helpful hotel owners, nice breakfast, comfortable bed, car parking bays

i was even more surprised to find that the tv was wifi enabled, with excellent wifi and free netflix and amazon

very friendly and helpful staff location near to accessible amenities beach bar and shops

had to wake up before 6 am daily due to noisy laundry collection lorry and early fire alarm set off on one

couldn t get any signal in my room and also when arrived there was laundry left outside my room and rubbish

we arrived to the previous night laundry for what seemed like all the rooms, all over the floor by the main

there is entertainment, swimming pool food and a bar

room service, customer service.

the free wifi did not have a very strong signal

water took ages to drain in the shower cubicle and the wifi was not working.

my room was so pretty and the corner spa bath was lush

it's stunning with a great four poster bed a chez lounge a dining table and comfy sofas by the fireplace where

only quibble would be the wifi signal at the top of the building was very poor

hotel says it s pet friendly, although they don t really cater for guests with dogs

breakfast very good full english toast croisents porridge service cleanliness

has seen better days but worked and wifi was very weak

com site that only certain rooms were available for pets and that there would be an additional charge for this

the nearby station was useful for reaching lymington and avoided parking there

bar had a extremely well stocked spirit collection

bar staff were exceptionally great , so friendly and made it feel like home from home

location right in the heart of the forest, quiet and peaceful, on site parking, friendly and attentive staff,

com who didn t say the room we booked was not pet friendly- but sorted by the hotel

not great wifi. rather patchy. probably can't be helped.

wifi and television also top class

good wifi

off road parking and free wifi

bedroom and a makeshift wardrobe just a rail very small room wouldn t stay again piles of dirty laundry left

laundry trolleys blocking signage for disabled parking

water pressure is good, the place is clean, the parking is enough, the staff are very nice, the breakfast was

good for kids

the hotel has pool, spa etc

room right next door to kitchen and laundry room as well as communal toilet

smell of urine in the bathroom room location (window view of the hotel kitchen/laundry rooms) no fault of the

able to use gym and pool at sister hotels next door

able to use gym and pool at sister hotels next door

the use of the next door spa was relaxing

tight car parking

room service was out of order.

i had booked a twin and emailed the hotel to say i required 2 parking spaces and my friend and i were arriving

parking is quite limited and difficult, it would be great for hotel guests to have allocated

it has a bathtub and offers room service.

i asked for them, only to be brought dirty laundry

no dedicated service lift for the laundry/cleaning staff

wifi it s not working under service

location, parking, helpful staff, clean and great breakfast

the selection of breakfast was a bonus as my kids are fussy

up to the flat roof making it a security risk if you want to leave the windows open and also the laundry is

os above a kitchen or laundry ) otherwise everything else was very good

our sleep was also interrupted by noise from laundry machinery throughout the night

you should improve and bring more facilities to the gym .

indoor pool was dark and disappointing, ok for kids on a rainy day, but no loungers or other facilities that

was also woken up at 06:15 one morning by a delivery (roll cages of something - laundry

when we checked in at about 4pm there was still bundles of laundry outside bedrooms in the corridors and no

it would help to have more places to hang swimming costumes, and on-site laundry

good old hotel, lovely garden, life music, nice bar and reception. helpful staff.

ground floor it was much better,the only thing that lets hotel down is that there s no cleaner room service

some changes to booking meant we ended up having to get children/pet sitters unnecessarily so was a little

no phone in room for room service

gym has everything you need for a quick workout

noise from upstairs above us drove us insane - it was clearly a large family with young kids running everywhere

critical shower wasnt great but adiquate for our needs bath would have been better swimming pool was very cold

breakfast was amazing with fantastic gluten free range

good value for money clean room breakfast was great staff was good

my daughter particularly liked george one of the staff who did the breakfast, she thought he was brilliant

the bar closed very early and didn t have much of an assortment

nice holiday hotel. suitable for families and pet friendly.

the hotel is not family friendly or suitable got young kids

service for taking drinks orders would have been nice, but only a small bar so not a big

the ev charging point was an added bonus

excellent decor, food and drinks with great service and ev charging that's free!

ev charger temperamental but worked eventually

laundry bags all over the place which is not the best view, in the morning to much noise night as

dirty laundry left in corridors

modern bathroom facilities and clean though it was ground floor adjacent to building services & laundry facility

not until after 4pm one day, we we're cold and wet so told them to leave it, lots of cleaning and laundry items

hotel with great facilities and the room was comfortable (terrible view of crates of laundry though)

they should have a word with the laundry service who do the towels

the swimming pool is amazing and really warm

i had to go again to the reception to ask about the wifi code - she didn't say it was on the receipt, then

family member really good location with easy disabled parking at front of hotel good pool and spa

location, of course, the staff is really nice, especially the guy in the bar and the young lad offering room

open and rotten, mould in shower in hallway on way up to look at room met with 10 big bags of laundry not very

rubbish and dirty laundry outside the front of hotel without any fencing or hoarding/ coverage for this

i spent most of the evening in the bar and the staff and night potter were fantastic and had a few jokes with

very friendly staff. excellent room service. excellent location

was just fine, we initially didn't ask for breakfast for we were going out to eat but the proprietor offered us

was given a room next to staff laundry on the first floor and they started spin drying at 7:30am

such a great old style house!!! great decore! great bar n staff! great furnishings throughout!!!

used room service for meals and quality was excellent

in the bedrooms just an old dusty dirty fan, understaffed, staff weren t very accommodating, no room service

shouldn't pay for on site parking if you are staying in the hotel

clean and well maintained swimming pool

running out of food items poor hygiene around coffe cereal area do wonder what hygiene in kitchen

no wifi in rooms unless paying extra but we would expect at 230

shower was a very hot, cold, hot, cold experience, be careful with kids

was great, staff were friendly, outdoor pool was warm enough for kids to swim in

for the 3 nights lift broken swimming pool out of order incompetent lobby staff rubbish and dirty laundry left

15 per day to park opposite (which will now be 20 in april) and had a tiny room next to the laundry without

hotel staff brilliant spa relaxing food gorgeous room was massive clean and ice over to the

wifi in room only for 20 mins. free in lobby though.

the hotel is a little tired but it is a victorian hotel, the sauna steam room ud83eudd75 swimming pool very good

breakfast was very good

lovely hotel and staff. great location with ample parking. lovely breakfast. good restaurant.

access to the parking lot was difficult

the bed was extra comfy. we had coffee in the fireplace room with the christmas tree :)

there was a free wifi too

there are few important facilities nearby such as public laundry, restaurants, etc

staff, parking, cleanliness, pool, breakfast

not enough seating in bar. would of been nice to have a coffee bar /snack barr

several times - its great value for money, the staff are very friendly and the location and parking is great

n over bar area too noisy women n kids screaming and shouting til 2am,games room needs revamp broken pool

pool is nice although it did get busy with kids and it’s not the biggest of pools

pool is nice although it did get busy with kids and it s not the biggest of pools

still new, excellent breakfast, gym also ok.

children in the spa running riot when we went but most times kids are not allowed in the spa

not much of a night time menu for room service and expensive for what it was.x

couldn t log on to the free wifi

location, nice hotel, bit of noise from bar across the road at night but not the end if the

no room service

the wifi that one has to renewing every day.

enough hot breakfast available, ran out of milk in the evening and morning

was quite a lot from menu not available breakfast room overlooked piles of dirty towels and laundry decor in

great size room for an adult and two kids

smiley young chambermaid and helpful young lady and maintenance man who directed me to a golf club

best part of the hotel for us was the pool; we had the pool to ourselves every day of our stay

the room was very clean and the unexpected bunk beds made the kids happy

was good very quiet at night staff never bothered you very clean and laundry changed regular

laundry trolleys we re trundled past our ground floor bedroom window at 4.28 in the morning.

i sent some stuff for laundry but it wasn t washed.

sometimes hotel laundry can smell a little musky

room was fine and breakfast good. plenty for us to choose.

being woken in the very early hours of the morning by staff bumping metal laundry cages up stairs

no room service

room service to order snacks or lite bites would have been nice

i loved the 4 poster bed and spa bath

were friendly and helpful, location is excellent and liked the fact the bar had live music

netflix on the tvs was a great way for the kids to relax after a day on the beach

food available all day , bar open until 1 a

hotel was nice but a bit run down and there was rat droppings going into the out side kitchen and

that we hadn't booked a table for dinner, the restaurant had plenty of tables but apparently the kitchen didn

the menu in the restaurant and room service could be better.

staff who were cleaning the rooms in the main hotel were all sitting in the hallway sorting the laundry (some

(she hung our coats in your laundry room) we had a drink in the bar before bed on saturday night

the staff were great . especially marco who helped us with our laundry .

i was there for cycling and i had to put my bike in the laundry room, which was fine for me but a pain for the

she hung our coats in the laundry and couldn't have been more accommodating

old furniture, tiny bed, no view, no slippers, no hairdryer, no laundry bags, no minibar, bottle of water from

parking was a little difficult and in had two trips to reception to get the door card to work

breakfast was as expected: all the

) good internet wifi

the staff were very friendly and helpful, the facilities and pool amazing, and the area beautiful

needs a deep clean as smelt like dirty laundry

room just by internal and external hotel laundry storage with trolleys drugged down up and down not allowing

were in room 198 omg laundry deliveries etc next to out window early morning and late at night hotel needs update

had the view of laundry cleaners, fan was broken and super loud all night, despite the fan being on i could

wasn't clean and our view looked onto cages of dirty laundry and a dirty mattress

chinine, the owner, is charm personified and even does your laundry for a very low price, the kitchen is very

rooms, staff, great place to stay, with extra thoughtful touches like fridges in all rooms and kitchen to use

great location. great host and very clean and comfortable with a fabulous kitchen also

), the shower didn t work as it should, water was too hot and i had to rinse my kids and myself using a

communal kitchen has a fridge/freezer

over priced, continental breakfast deffo far to expensive

i had to comment on anything it would be the english breakfast, it really isnt all that

excellent cocktails and comfortable bar & lounge

very helpful staff, very relaxed feel within the hotel and excellent gym

found it difficult to connect with room service/reception on the phone in the room.

so pet friendly it was lovely. the room was clean and comfortable.

comfortable rooms, good bar and restaurant and good location for walking/outdoor activities

cosy bar and the food was great

the restaurant staff were excellent and incredibly helpful - the garden was great for kids too

katie, tom, tao and phillip were great, as were the other bar staff but we can t remember their names

noise outside my room from the laundry collection twice a day

pallets of laundry being dragged under my window at 7am on a saturday

laundry van also loading/unloaded directly outside our room at 7am - no attempt to be quiet or

everyday there was something blocking our way to the lift, bin bags with laundry in the lift and corridor and

strangely our room also didn t have a phone but didn t have a room service menu