i asked for them, only to be brought dirty laundry

no dedicated service lift for the laundry/cleaning staff

parking, wifi was down

difficult at this time to be fair under present circumstances due to covid 19 no room service, soap dispenser

loved the generous breakfast options too

bedroom and a makeshift wardrobe just a rail very small room wouldn t stay again piles of dirty laundry left

laundry trolleys blocking signage for disabled parking

tasty buffet style breakfast with lots of options

the 24/7 room service number constantly stated that no one was available to take the call we went to use

for us, with 2 small kids, been the best choice

ev charger temperamental but worked eventually

service for taking drinks orders would have been nice, but only a small bar so not a big

from the restaurant, the cocktail bar, room service,the attentiveness from the staff

com) which apparently can’t charge for full expenses and half board option does not include kids meal at dinner

wifi didn't work in room, however, was moved to another one where it did work

) not exactly an environment to relax in and pool full of kids screaming and splashing - spa area should be

i would also recommend to set up the hours for families with the kids and adults only use of the spa separately

the swimming pool, also had a kids paddling pool next to it, was great for my 2 year old

is no room service, so guests need to go to the restaurant, bar, or reception for anything they need

clean rooms friendly staff welcoming and pet friendly

open and rotten, mould in shower in hallway on way up to look at room met with 10 big bags of laundry not very

rubbish and dirty laundry outside the front of hotel without any fencing or hoarding/ coverage for this

breakfast was a bit

we ordered room service on the first night and the quality of the food was great

it was reasonable to stay there and they had an indian room service menu

was also woken up at 06:15 one morning by a delivery (roll cages of something - laundry

it would help to have more places to hang swimming costumes, and on-site laundry

when we checked in at about 4pm there was still bundles of laundry outside bedrooms in the corridors and no

also liked it was pet friendly and had it's own car park

i have a pet and have no cleaning products and asking them to clean my room just sounds wrong , it shouldn

was given a room next to staff laundry on the first floor and they started spin drying at 7:30am

the 15 parking per car per night is rather expensive.

in the bedrooms just an old dusty dirty fan, understaffed, staff weren t very accommodating, no room service

very quick room service

co but if we had booked direct for the same price we would have received free parking and free breakfast we

they should have a word with the laundry service who do the towels

the pool is a great resource and was widely available mid-week

lovely old fashioned interior, relaxing spa area, in heart of bournemouth

now closes at 10pm instead of 11pm and there is now no overnight room service for refreshments

good wifi connection, perfect location

not until after 4pm one day, we we're cold and wet so told them to leave it, lots of cleaning and laundry items

hotel with great facilities and the room was comfortable (terrible view of crates of laundry though)

laundry bags all over the place which is not the best view, in the morning to much noise night as

dirty laundry left in corridors

modern bathroom facilities and clean though it was ground floor adjacent to building services & laundry facility

15 per day to park opposite (which will now be 20 in april) and had a tiny room next to the laundry without

for the 3 nights lift broken swimming pool out of order incompetent lobby staff rubbish and dirty laundry left

great location, great facilities in the hotel (pool, gym, sauna, steam room, jacuzzi, beautiful garden,

gym

could only have free wifi for 20mins - not that great after all parking fee was ridiculous too

the pool and staff

no wifi in rooms unless paying extra but we would expect at 230

the outside pool was great and thoroughly enjoyed by all

no free water room service charge not a good view from my room side

modern, comfortable bar area

my daughter particularly liked george one of the staff who did the breakfast, she thought he was brilliant

bar overlooking the sea

i don t believe the bar was open at all during our stay, the pool was closed but we couldn t find use the

the parking at this hotel was expensive 20 a day, breakfast was expensive @ 14

the shower almost burned me the wifi did not work

up to the flat roof making it a security risk if you want to leave the windows open and also the laundry is

our sleep was also interrupted by noise from laundry machinery throughout the night

os above a kitchen or laundry ) otherwise everything else was very good

glass all over the decking out side we’re there was kids by the pool

48 parking, room service not turning up

room right next door to kitchen and laundry room as well as communal toilet

smell of urine in the bathroom room location (window view of the hotel kitchen/laundry rooms) no fault of the

noise of the kids who have swimming lessons in the pool a good part of the time it's open

we couldn't sit in the bar and enjoy our evening as there was a huge party of golfers who were extremely loud

the gym and female changing room at suncliff needs a massive improvement, most gym machines were out of

expensive drinks in bar so did not use this facility

the spa bath and the decor!!

major but parking wasn t very clear

the wifi worked well too

easy free parking and self check in and out

room service for drink was poor and was sent from pillar to post to get an answer if how it worked

minor criticism but the room had a connecting door and i am not liking this and just my pet hate and the room

pool is nice although it did get busy with kids and it’s not the biggest of pools

would have liked longer swimming times for kids

pool is nice although it did get busy with kids and it s not the biggest of pools

so just wanted anyone else to know what to expect so your aware you will share with the kids

room could have been a bit bigger or 2 of the kids beds should have been separate from adults

so just wanted anyone else to know what to expect so your aware you will share with the kids

kitchen vents directly outside windows let in cooking smells/fats into the room & noise from fans

reception who checked me in quickly and gave me a summary of the relevant information (breakfast wifi etc) as

i sent some stuff for laundry but it wasn t washed.

laundry trolleys we re trundled past our ground floor bedroom window at 4.28 in the morning.

sometimes hotel laundry can smell a little musky

was good very quiet at night staff never bothered you very clean and laundry changed regular

room was fine and breakfast good. plenty for us to choose.

being woken in the very early hours of the morning by staff bumping metal laundry cages up stairs

no room service available at midnight

no room service or water in the room

the staff, both reception and bar staff were friendly, helpful and welcoming

late check out at 11

2nd stay and excellent facilities , food and gym and location

i came for a work trip and wifi was included in the tariff and worked well

room spotless clean, perfect location, 24h gym and breakfast included - great value for money

perfect stay and great location. really enjoyed our stay, will remember to use the gym next time

walking to the beach and back to hotel is a bit difficult with older person & kids

had the view of laundry cleaners, fan was broken and super loud all night, despite the fan being on i could

needs a deep clean as smelt like dirty laundry

wasn't clean and our view looked onto cages of dirty laundry and a dirty mattress

room just by internal and external hotel laundry storage with trolleys drugged down up and down not allowing

were in room 198 omg laundry deliveries etc next to out window early morning and late at night hotel needs update

had to wake up before 6 am daily due to noisy laundry collection lorry and early fire alarm set off on one

couldn t get any signal in my room and also when arrived there was laundry left outside my room and rubbish

we arrived to the previous night laundry for what seemed like all the rooms, all over the floor by the main

the wifi not always good in room

free wifi was available in the room although that might not be the case in other rooms

pallets of laundry being dragged under my window at 7am on a saturday

everyday there was something blocking our way to the lift, bin bags with laundry in the lift and corridor and

noise outside my room from the laundry collection twice a day

laundry van also loading/unloaded directly outside our room at 7am - no attempt to be quiet or

pet friendlyserved

the single bed wasn't suitable for a pet to sleep on, very uncomfortable

the hotel as it was close to the harbour and we had a ferry to catch in the morning and it was pet friendly for

room size, location, kitchenette, helpful and friendly staff, flexibility, pet friendly.

chinine, the owner, is charm personified and even does your laundry for a very low price, the kitchen is very

wifi was good, a little temperamental but fine as it was free

the bunk beds were great for the kids

communal kitchen has a fridge/freezer

a really cosy lounge , beautiful kitchen and outside seating area

has parking, the staff were helpful and friendly, the rooms were clean and looked smart, the lobby area

the kids

staff very helpful. nice breakfast. location excellent for bic. good view from bar and lounge.

bar in the hotel, which we

free onsite parking was a plus

to be informed that there was a wedding on the friday/saturday nights, so not able to eat in the bar resturants

spacious rooms and a great swimming pool along with saunas and jacuzzi

spa was excellent. breakfast content and service excellent.

they also have spa, massages and a gym

liked the communication on whatsapp for room service restaurant and gin bar staff facilities

of laundry bags in the main corridors partially blocking the fire exits, not very clever

they left big bags of laundry, dirty towels etc

the bar was c!osed

wifi service could be better, my room was situated upstairs at the back of the building and the

not enough parking spaces and wifi not really good

bed bedding smell of laundry detergent, king size bed not align properly, gap between two beds together

the staff were very unhelpful and forgot to send our laundry twice

drinks at bar

great room and view and this time we used the gym

nice bar restaurant area overlooking the sea

we used the car park and were unfortunately blocked in by a laundry lorry when it was time for us to leave,

great location, lovely, friendly helpful staff. gorgeous room, pet friendly

also rooms should have dog/pet only rooms as not everyone wants to stay in a room if a pet had previously stayed

concierge parking, great cocktails, and great room service

tired and bored, the second who organised a maintenance man to fix our towel rail and ordered our room service

the bar menu for lunch was nice

decor in bedroom, restaurant & spa very tired & dreary

the facilities especially the bar area and the dining room

we stayed in was very nice ,good size and good facilities including a fridge ,the reception and bar we're also

early check in, helpful staff, value for money.

there are few important facilities nearby such as public laundry, restaurants, etc

great facilities including a pool and lounging area

on site parking pool and spa location and good value fo money.

very good breakfast clean hotel ample parking welcoming staff

very helpful, breakfast was very nice, pool added bonus, lovely walk through the park to bournemouth , very

no bar or dining area as shown in pictures, dining room full of hotel laundry and locked

no bar or meals.

not working properly shower door didn t close wires hanging from the tv & hairdryer on to kids bed very

room was very comfortable and a great size, very good bedding, big car park, very fast wifi, friendly and helpful

the shower was dirty and door hard to open, kids could quite easily get burned in there

bags of laundry outside our room from 2-30, when we got there until the next day

cheap, with early check in.

my kids love the shower because it was big enough

parking limited but did manage to get off road so happy in the end

wifi worked really well

messy - hallways to the room always cluttered with dirty laundry, open doors to store rooms where you could

next to laundry cupboards staff very noisiy in mornings even with do not disturb sign on door as we were

location only two hundred yards from cliff walk, takes pets, parking and wifi

room service was available but preferred sitting in the bar area, staff were helpful and

my kids were so excited to have a bunkbed in the room

room moved to not clean and looked out over heating vents and laundry bins

great value for money. room adequate although overlooking the laundry. breakfast lovely.

with a makeover , shower drainage a little poor and room too hot , prssumlbley with being next to laundry room

i like the fact that they put the kids bed and parents bed separate room and had a sofa and loved that room

big and quiet room - flat screen tv - great free wifi - spa - swimming pool and gym - big bathroom with tub -

parked on the road as not enough spaces and other people were blocking others in requested early check in which

parking, breakfast, tea/coffee facilities & water, comfortable mattress, quality loo paper, wifi, very friendly

hotel bar wasn't yet open however this wasn't a massive issue we had drinks in our room

easy walking distance of the event so i was able to enjoy a pre-event whisky in the small lounge bar in the

) there is also plenty of street parking

2nd room was really poor quality, round the back by the laundry smelt bad poor quality wholes in doors paint

what we got was a lodge outside the hotel right next to the laundry room, we had to pass cages of dirty linen

the room service staff, reception, and bar/restaurant staff were warm, polite and really went out of

we had a lovely large pizza one evening in the bar

pool spa pool, food, friendly staff

our room was opposite the laundry store room and the noise started v early which was a shame

the usual facilities were provided for the room but no laundry bag

wifi was a bit intermittent

want to go back with my husband minus kids

the spa bath in the room was a wonderful bonus

bed comfortable breakfast very good and location fantastic had lovely swim in the heated indoor pool and italian

no spa facilities

of working wifi, only one hand towel between 2 of us, weak shower, 3rd floor room but lift only went up to

a long day, then asked for a toasted sandwich which had the same reply, also not much choice for room service,

can also use the facilities in their sister hotel, the haven which has an outdoor pool

the room, the dinner and the breakfast. all was of great quality adn standard

my only negative is i did try to book in with the spa and was unable to get any treatments

breakfast was superb; evening meals very tasty and great quality; spa was lovely

were absolutely ideal for families, so much space and was the structure of an apartment with the comforts of a

pool only for 16+ yrs so kids couldn t use it

whilst at breakfast the laundry staff went into the room and replaced water and took away the soap this was an

our small glass of red wine in the hotel bar on our return from our night out was very nice but the staff were

we used a lot of room service which was super quick and the staff were always extremely friendly

we were lucky enough to get a parking space in the hotel parking opposite which made it very easy

the bed

bottle delivery and laundry delivery

no room service

you could step out of the spa straight onto the white sandy beach

but on arrival we were told there wasn't , which meant i had to change in the gym and my wife changed in the

extremely poor wifi preventing working is the bedroom

gave us a room right next to laundry so you could hear machines

on sunday morning at 7am was when the laundry wagon arrived below our window and many noisy crates were pushed

park for the kids within 2 min walk from the hotel

to pay for the car park definitely a pet hate definitely would consider not stopping here because of

dinner options were limited, no kids menu so was a bit costly for a more budget friendly hotel

the hotel was easy to find and free parking a bonus

wifi was slow and unreliable in our room

great location , easy parking

only thing that could be improved was the wifi which disconnected every now and then

creaked when you moved which i don't realy like when you get to have a stay away from home (no kids) and you