had a laundry delivery which was sat in a fire exit for at least 2 days

so noise early morning as the room is in the car park bins being emptied and laundry vans

i was awoken at 7am on sunday by laundry being wheeled across the car park: it sounded like a tank was passing

we stayed on the night of the fire in the laundry room, the staff were very professional and made sure everyone

ll and car park) with constant use of area outside window by staff emptying bins and loading laundry

whilst at breakfast the laundry staff went into the room and replaced water and took away the soap this was an

atmosphere and great facilities for breakfast and dinner and just chilling out in the lounge and bar facilities

wifi a bit slow, slightly noisy room with road facing option although it wouldn't stop a rebook.

were extremely comfy, cooked breakfast was nice.. also love a late check out!

central location in the town excellent clean and comfortable room nice bar area

the beginning of our stay until the end, all staff in reception, bar and restaurant were exceptional

we ordered room service on saturday night and it arrived hot and well prepared

it s easy to find, there s a good amount of parking, and everything is easily accessible

breakfast was superb; evening meals very tasty and great quality; spa was lovely

parking was limited

a hotel that promotes itself as a child friendly destination, they should have offered basic laundry facilities

loved the walk to the beach and the golf course

breakfast room service yesterday was 30 minutes late and the waiter on the phone was rude about the delay as

location and surroundings were fabulous all the staff were really friendly and helpful the gym was good the

golf short course was good but would suggest they show signs to the 1st hole which i could not find

fabulous location, parking onsite, rooms comfortable and nice touches to make it feel like

parking difficult

t working so we couldn t do our own ice for drinks if i m being really picky, some allocates parking for

i had booked a twin and emailed the hotel to say i required 2 parking spaces and my friend and i were arriving

beach wonderful location,the sunset bar is stunning,as is the marquee dining and restaurant

breakfast, clean room and surroundings, parking . near to seaside

parking was limited but so was everywhere else in bournemouth

close to the o2. clean, car parking. friendly owner.

there s free parking on the road

there is not any bar or cafes to go close by, which is not quite good the point of telling me in that day

we arrived to the previous night laundry for what seemed like all the rooms, all over the floor by the main

couldn t get any signal in my room and also when arrived there was laundry left outside my room and rubbish

had to wake up before 6 am daily due to noisy laundry collection lorry and early fire alarm set off on one

parking was very difficult as so many cars and not possible to reserve spaces, i was blocked in by

the wifi not always good in room

expensive drinks in bar so did not use this facility

there s no telephone for room service or contact with reception

am not sure if it was available, but room service menu would be handy at times for a quick bite

s room): an enormous space with numerous pieces of furniture to make use of, a gorgeous walk-in fireplace and

plenty of hot water, wifi and smart tv plenty of tea, coffee and biscuits etc

room right next door to kitchen and laundry room as well as communal toilet

smell of urine in the bathroom room location (window view of the hotel kitchen/laundry rooms) no fault of the

my kids loved waking up to the sea view

blanket on the bed and not beening told that there was christmas party's on all weekend and there kitchen was

very noisy as we where above the paty room, and next to the kitchen very loud extractor fan that woke us at 7

our sleep was also interrupted by noise from laundry machinery throughout the night

up to the flat roof making it a security risk if you want to leave the windows open and also the laundry is

os above a kitchen or laundry ) otherwise everything else was very good

lovely swimming pool /bar and lounge areas

no/intermittent wifi on one day

bedroom and a makeshift wardrobe just a rail very small room wouldn t stay again piles of dirty laundry left

laundry trolleys blocking signage for disabled parking

t always get in a hotel room/chalet, and a variety of condiments were available in our very own kitchen section

room service, the housekeeper didn't do a good job, our room still had the used towels on the floor

plus, it had a kitchen, which was fantastic

didn t have the staff to run the bar in the evening & the receptionist had to almost beg someone to come over

spacious room. good breakfast, friendly staff . other facilities available gym, swimming pool.

good value for money clean room breakfast was great staff was good

my daughter particularly liked george one of the staff who did the breakfast, she thought he was brilliant

very poor bar chioce

when we checked in at about 4pm there was still bundles of laundry outside bedrooms in the corridors and no

was also woken up at 06:15 one morning by a delivery (roll cages of something - laundry

it would help to have more places to hang swimming costumes, and on-site laundry

there wasn't any wifi facility

i loved being able to take my pet with me

fantastic amenable staff lovely spa great location

the food in the bar area was very good and drinks are reasonably priced and the pool was great for a swim before

) not exactly an environment to relax in and pool full of kids screaming and splashing - spa area should be

location very close to the seafront the facilities of the hotel, stylish restaurant and bar and the spa facilities

the showers and jacuzzi wasn t working in the day we used pool

not until after 4pm one day, we we're cold and wet so told them to leave it, lots of cleaning and laundry items

laundry bags all over the place which is not the best view, in the morning to much noise night as

hotel with great facilities and the room was comfortable (terrible view of crates of laundry though)

dirty laundry left in corridors

modern bathroom facilities and clean though it was ground floor adjacent to building services & laundry facility

no dedicated service lift for the laundry/cleaning staff

i asked for them, only to be brought dirty laundry

very friendly especially at check in and kids loved the halloween goodie bags they were given

no food available at night, no room service

not anything in the hotel that we didn't like, didn't check out the gym so can't comment

great breakfast, comfortable beds and free ev charging

staff were incredibly helpful, and the bar did some very tasty cocktails

ev charger temperamental but worked eventually

snacks could have more choice, and also would of been nice to have room service menu in room or in arrival pack

ev charging point was a bonus and means that you will stay top of our list

was given a room next to staff laundry on the first floor and they started spin drying at 7:30am

co but if we had booked direct for the same price we would have received free parking and free breakfast we

i highly recommend this hotel my kids loved it, and i will definitely stay here again

wifi was just about ok but not for streaming films

parking: plenty of spaces (including 2 for ev charging) but for booking

open and rotten, mould in shower in hallway on way up to look at room met with 10 big bags of laundry not very

rubbish and dirty laundry outside the front of hotel without any fencing or hoarding/ coverage for this

clean comfortable bedding, good breakfast

the paid breakfast was not to are liking, had to pay for wifi which we didn't do

we ordered room service on the first night and the quality of the food was great

no free water room service charge not a good view from my room side

room comfortable the meals in the bar were good value

the pool and staff

felt that the bar and kitchen were understaffed

55am as the kitchen was now 'shut' and had already started clearing away the buffet so a limited offering

15 per day to park opposite (which will now be 20 in april) and had a tiny room next to the laundry without

for the 3 nights lift broken swimming pool out of order incompetent lobby staff rubbish and dirty laundry left

hotel is less pet friendly now and that could have a big impact on many people who have stayed there

the manger of the restaurant was amazing made you feel welcome and the portuguese girl behind the bar i couldn

the hotel fault but we found bournemouth was not a pet friendly place to visit compared to other seaside

room service - tapas only on offer, absolutely nothing else

swimming pool. grandeur. views. deer. friendly staff particularly shannon and giuseppe.

old country hotel, rooms comfortable, breakfast delicious and dinner was the best meal we've had for months

very poor wifi and service charge for bar menu (only 50p which sort of makes it worse)

the pool was beautiful and we took full advantage

they should have a word with the laundry service who do the towels

every floorboards was very creaky and the pool area needs a good wash down especially the roof

t get any hot water from shower free wifi would be better if allowed live streaming such as sky go football

breakfast is simple, no room service available

was great really enjoyed i think the lady was call carline she was vary nice and the bar staff down stair the

so just wanted anyone else to know what to expect so your aware you will share with the kids

reception who checked me in quickly and gave me a summary of the relevant information (breakfast wifi etc) as

was perfect for us and the kids to get to the beach

kids refused to sleep in the armchair that converts into a bed so i had to sleep in itud83eudd23

kids refused to sleep in the armchair that converts into a bed so i had to sleep in itud83eudd23

being woken in the very early hours of the morning by staff bumping metal laundry cages up stairs

no room service which would have been nice

hotel perfect, interior decoration perfect, room service on point , staff very lovely

room service to order snacks or lite bites would have been nice

i loved the 4 poster bed and spa bath

was good very quiet at night staff never bothered you very clean and laundry changed regular

sometimes hotel laundry can smell a little musky

laundry trolleys we re trundled past our ground floor bedroom window at 4.28 in the morning.

i sent some stuff for laundry but it wasn t washed.

is very close to the beach which is a plus for couples with younger kids

team on our floor and the wonderful staff around the indoor pool and spa area, which the kids absolutely loved

you only get wifi for 24 hours.

had a voucher to use in the sky bar and when we looked at the opening hours it said it was open till 2:00am but

location and convenience for beachfront. plenty of ev charging available.

customer service shocking poor service always moody shocking swimming times for kids

were in room 198 omg laundry deliveries etc next to out window early morning and late at night hotel needs update

had the view of laundry cleaners, fan was broken and super loud all night, despite the fan being on i could

room just by internal and external hotel laundry storage with trolleys drugged down up and down not allowing

needs a deep clean as smelt like dirty laundry

wasn't clean and our view looked onto cages of dirty laundry and a dirty mattress

no room service- no complementary water in the room

2nd stay and excellent facilities , food and gym and location

hill, difficult with a double buggy walking anywhere hard to unload luggage outside hotel with kids when

room spotless clean, perfect location, 24h gym and breakfast included - great value for money

also, a room service option with some hot sandwiches (not a big menu) would add good value

everyday there was something blocking our way to the lift, bin bags with laundry in the lift and corridor and

pallets of laundry being dragged under my window at 7am on a saturday

laundry van also loading/unloaded directly outside our room at 7am - no attempt to be quiet or

noise outside my room from the laundry collection twice a day

staff couldn’t have been more helpful- particularly the hotel manager- as a group with kids, a dog and a

room size, location, kitchenette, helpful and friendly staff, flexibility, pet friendly.

the single bed wasn't suitable for a pet to sleep on, very uncomfortable

the hotel as it was close to the harbour and we had a ferry to catch in the morning and it was pet friendly for

perfect location, central with good parking

the facilities where very nice parking was very good

it was also great that the hotel had a bar and the staff where very welcoming and nice

location of hotel is excellent with bars and good restaurants nearby

staff very helpful. nice breakfast. location excellent for bic. good view from bar and lounge.

chinine, the owner, is charm personified and even does your laundry for a very low price, the kitchen is very

nice kitchen available to use. really nice decoration throughout

rooms, staff, great place to stay, with extra thoughtful touches like fridges in all rooms and kitchen to use

communal kitchen has a fridge/freezer

the bunk beds were great for the kids

the staff were very unhelpful and forgot to send our laundry twice

bed bedding smell of laundry detergent, king size bed not align properly, gap between two beds together

delivered to our room and could use all the facilities, including the outside pool and the gym

no indoor pool.

excellent meal via room service - fresh and hot

liked the communication on whatsapp for room service restaurant and gin bar staff facilities

spa facilities great and very clean and massage superb

good breakfast very good sauna and pool area very good gym clean and tidy hotel

bit noisy in bar as conference

staff were friendly, the room was very comfortable with great wifi

of laundry bags in the main corridors partially blocking the fire exits, not very clever

they left big bags of laundry, dirty towels etc

the beds were clean and comfortable and the wifi was really good

wifi service could be better, my room was situated upstairs at the back of the building and the

very nice lounge downstairs with bar & piano! nice clean white linen & towels

we used the car park and were unfortunately blocked in by a laundry lorry when it was time for us to leave,

stay, shame room service wasn t available at 24/7 thinking of coming next week, would love a discount for

they're are games rooms for kids, a cinema, and a lovely bar

thought the hotel was very stylish, facilities were great and the spa area was well managed to accommodate both

didn t have a spa but they are building one and should be ready next year so i will look forward to using that

the facilities especially the bar area and the dining room

the bar menu for lunch was nice

early check in, helpful staff, value for money.

did not take cards in the bar after midnight - only cash

food, spa facilities, location

there are few important facilities nearby such as public laundry, restaurants, etc

that it was close to the beach and had a swimming pool.

the bar games room and swimming pool were closed

so much. breakie yummy. people friendly room spotless. great location. free parking. free wifi.

good price easy parking easy access to town center and coast good choice pubs and eating places

bags of laundry outside our room from 2-30, when we got there until the next day

a little fridge in room 5 would have been good to keep milk or drinks for kids in

small lift (but i do not like any lifts!)no wifi access on 3rd floor.

my kids were really enjoying staying there

oh, and wifi (free) faster than the fibre i have at home

no bar or dining area as shown in pictures, dining room full of hotel laundry and locked

fire escape door wedged open all night and led straight on to car park and a load of kids come in the middle

carpet so when walking through your be not knowingly walking onto the the spikes both myself and kids had hurt

the bed was comfortable and the had a garden where the kids could play.

standard in hotels shower had hardly any power when you turned it up to full was told hotel bar would be open

messy - hallways to the room always cluttered with dirty laundry, open doors to store rooms where you could

next to laundry cupboards staff very noisiy in mornings even with do not disturb sign on door as we were

the kids and i had a good experience

t bother us but when speaking to another guest on checking out, his room was directly above the bar and wedding

wifi in the rooms and other facilities such as swimming pool , sauna and gym

great value for money. room adequate although overlooking the laundry. breakfast lovely.

room moved to not clean and looked out over heating vents and laundry bins

with a makeover , shower drainage a little poor and room too hot , prssumlbley with being next to laundry room

beautiful spa, bar and felt very safe

kids loved the pool, very warm

com site that only certain rooms were available for pets and that there would be an additional charge for this

excellent breakfast and good service

tim greeted us at the reception, bar and at breakfast, great guy and couldn t do enough for us and other

breakfast very good full english toast croisents porridge service cleanliness

wonderful food for both breakfast and dinner

staff went beyond there duties to accommodate our needs and special laundry request on arrival due to my wife

our room was above/ near the kitchen and was very noisy.

hotel provided a ground floor room i did notice they have a disabled lift for upper floors nice bar area and

too many dogs in the bar on the first evening

lots of parking

what we got was a lodge outside the hotel right next to the laundry room, we had to pass cages of dirty linen

2nd room was really poor quality, round the back by the laundry smelt bad poor quality wholes in doors paint

parking

restaurant shut early and no room service or light bar snacks available only crisps and

games room great for kids and teenagers 6yr old grandson had wonderful time