general pool area/sauna/steam room is looking a little tired but still in perfect working

locaction, the staff and the spa were lovely

parking bays not clearly marked making a tight squeeze as some are parked diagonal or middle of 2

easy parking

breakfast could have been included for the the price

old furniture, tiny bed, no view, no slippers, no hairdryer, no laundry bags, no minibar, bottle of water from

pool, its clean, cold on a roasting hot day, loads of lovely gardens to enjoy, a zip line for the kids, setting

the spa area is being refurbished, it s still useable, we will be back to see it finished

could have done with private changing facilities in swimming pool area too

breakfast lovely

location right in the heart of the forest, quiet and peaceful, on site parking, friendly and attentive staff,

bar staff were exceptionally great , so friendly and made it feel like home from home

our room was a pet friendly room which was covered in mound and smelt of damp

not great wifi. rather patchy. probably can't be helped.

be lawns, so when we expected to have a massive uninterrupted lawned area for the dog to run and kids to play,

bed was very comfy. excellent breakfast and evening meal.

easy off road parking

evenings we had meals from the bar that we were able to eat in

breakfast starting at 8

is freshly cooked, ample and delicious - rooms are very comfortable - spacious parking just outside the property

centre but quiet and good facilities including bar and patio

breakfast was quite nice

the breakfast was first class would definitely recommend this place to anyone looking for a short break

the waiting and bar staff were excellent

of parking, easy booking in and out, lovely decor

to serious, bar staff seemed a little to stretched, champagne delivered and poured, ice bucket came eight

staff were great (particularly reception and breakfast) and the little packs for the kids were so cute

the restaurant was closed and the food in the bar was pretty poor as was breakfast which was also understaffed

spa facilities at the location of the hotel

staff were great (particularly reception and breakfast) and the little packs for the kids were so cute

the laundry was good

outside of the manor house all just felt like a holiday camp, and our room backed on to the laundry so we were

we had some sandwiches in the bar on the day of arrival - very nice, lovely and fresh,tasty

wifi was very poor and the breakfast selection was a little basic

raining it was a fair distance to walk to the bar/restaurant

there was also a background sound of the waterworks or adjacent laundry during the night from our attic room

beautiful building and decor. lovely bar and restaurant and outside space. fabulous bedroom too.

hotel in a great location excellent breakfast with a great choice available all the staff were really helpful

car parking restricted - need to be early

t specify, so allowed us to book a non dog friendly room (even though i selected bringing a pet)

only thing that could have made the stay even better would have been the addition of laundry

only thing i can think of that would have really been useful to have is some laundry facilities either in the

unfortunately the spa was booked so if you are planning to stay make sure you book early.

gym facilities, tv and sound system didn t work and only one a/c unit was working, no hand

choice for room service. non fine dining menu.

the position of our room was overlooking a main thorough gate for staff, laundry and other members and public

shout out lisa f helping with the laundry room and getting laundry powder

we did this ourselves at extra cost for the laundry

travelling with 3 small children, the guest laundry room in the hotel was a great bonus

there is also a laundry on site if you need one

no outside dining; uncomfortable bed; feather pillows with no alternatives; no 'during stay' room service, not

all of it the bar is 24 hours

efficient service. very clean. very good breakfast

friendly and warm welcome, comfortable room, and excellent food both in the restaurant and in the breakfast room

breakfast / dinner ;- very good food the room ;- very nice the hotel was great, parking was good

the staff were great . especially marco who helped us with our laundry .

she hung our coats in the laundry and couldn't have been more accommodating

(she hung our coats in your laundry room) we had a drink in the bar before bed on saturday night

staff who were cleaning the rooms in the main hotel were all sitting in the hallway sorting the laundry (some

i was there for cycling and i had to put my bike in the laundry room, which was fine for me but a pain for the

was quite a lot from menu not available breakfast room overlooked piles of dirty towels and laundry decor in

the pet friendly room was a little small with no space for the dog to stretch out.

fab breakfast and great location, great pool for the kids

wifi is too low-powered and is not very reliable

it is only 5 minutes walk from the town centre, has good parking and an ev charger (a rarity in the new forest

30pm there was dirty laundry and cups/glasses left in the hallway, also had cups missing from tea making tray,

also the new laundry arrived at 7

dog friendly staff were excellent, the fact you can order from the restaurant & eat in the bar or the pub is

the room service staff came into the room twice before the checkout time

basin was tiny - although good shower wifi is strong but needs a log in every time you use it

staff went beyond there duties to accommodate our needs and special laundry request on arrival due to my wife

it was a very pleasant surprise to find an ev charger available for use by customers

easy online check in, excellent wifi

fantastic for disabled guests, parking is close and ground floor rooms are great

the hotel also offered room service which we did not expect

room service and cleaning was not up to scratch

only one thing i would say is that there was not much room in the bar to enjoy food and coffee.

grounds, the outdoor pool, the comfort of the rooms and how well maintained it was

room service was slightly sloppy but barely worth mentioning - all was lovely!

however when we got there we were told that dinner was fully booked and we couldn't even have room service

having the laundry done and a delicious evening meal.

very slow wifi. could have been the location though. busy road outside.

off road parking available

easy to find. off street parking. the warm welcome. a very clean and well laid out room.

spotlessly clean. very friendly. easy parking. nothing too much trouble

second the room service just took forever after ordered and paid

also the free parking was a nice touch and that it is dog-friendly

free parking

bar and restaurant had lovely ambience; food was great

this hotel, staff were amazing, room lovely, breakfast nice and bar area and bar staff was just brilliant really

a hotel that promotes itself as a child friendly destination, they should have offered basic laundry facilities

james martin restaurant was great as well as breakfast and the spa was awesome

comfort of kids beds and pillows

bar and lounge area lovely private seating areas

breakfast was totally amazing.

in the corridors,reception never answer your call you have to go down for single simple thing, laundry must be

if it had a laundry it would have been good otherwise we made do.

room service very slow/poor, numerous phone calls to front desk in the evening & no one answered

location pool and gym

a lovely stay at the hotel all the staff were fabulous breakfast and restaurant meals excellent well

they blamed the laundry but with only 8 rooms carry spares

location, really helpful staff who helped us find a laundry, comfortable rooms with huge bathroom

there was free wifi

wifi too slow at times expensive for the facilities had to pay upfront at the beginning of the

wifi connection in my room for four days despite reporting the issue

good size rooms fully equipped and very clean and the green thoughts to the laundry!

laundry provider lacks any kind of quality control, in turn reflects very poorly on the facility

for three people stay two nights the closest lift to our room was out of order there was dirty laundry in the

the door to the storage room was left open on multiple occasions, allowing you to see the dirty laundry, which

had to chase a bit for my shirt to be returned after laundry

prepared by the kitchen was average - local restaurants were better value for money; no in-house laundry service

are no complimentary microwave oven and laundry services, which is very inconvenient for customers with long

while it indicated when we booked that laundry was available, it was only the ability to send out laundry which

open reception/play area for kids great and safe for them to be playing there

staff was great, room service was great, the restaurant where we had breakfast was pleasant, everything was

willing and able in recommending laundry facilities close to hotel

cousin who we were with has a medical condition and was bleeding quite a lot so asked if they did laundry and

the ibis budget across the parking lot has a laundry which we used

visited with my dog, unfortunately our room ( pet friendly) did smell of dog urine, also the heater didn't work

i liked the idea of having a nice little bar serving alcoholic and non alcoholic beverages right next to the

bar open

no laundry (although many travel websites say it does)

was blocked due to dirty laundry being stored in front of it, a lot of dirty laundry which was there for the

best part was that it had a laundry area to wash and dry clothes

easy location from train station, staff very helpful, laundry onsite to use. breakfast was good.

laundry

wifi is advertised as being available in all rooms

comfy beds. peaceful, lots of parking.

it s pet friendly and amazingly comfortable

super friendly staff and amazing bramley spa treatments & afternoon tea

we will definitely return and are planning a group visit with some friends for some golf and spa

comfortable cafe seating area in reception, efficient wifi, good laundry facilities

large room and laundry on site

very helpful staff. very convenient laundry room.

trucks reversing as i think our room was directly above the service entrance for deliveries and laundry pick up

the laundry room ($4 each for washer and dryer) with free laundry detergent was very convenient

price, location, and getting laundry service.

perhaps we were above kitchen or laundry room but it was at times rather unbearable

wifi didn t really work in our top floor room but it wasn t a problem

wifi-signal was good, but it appeared to be connected to the internet with a really asymmetric

the wifi

we had a car blocked in by a laundry van for 20mins

bed really comfy. quiet night. under floor heating in bathroom very good. room service amazing.

loved the spa but the pool area and hot tub are a little dated in comparison to the rest of the hotel facilities

we only stayed for one night and used the swimming pool in the evening and morning

kids' room smelled like weed, when we entered the room

laundry facility in house would have made things easier

perfect location restaurant just across the road with a little play area for the kids

fast free wifi

local bar was overcrowded food poor

the dinner was lovely with a nice cold g&t and breakfast was great too

good location to the port for a cruise. there was a laundry a few blocks away from the hotel.

there is no guest laundry.

no car park or laundry room

in the event the room was next to a laundry room where there was a clear sound of

we never felt at ease waiting for them to pick us up as it was always rush rush to get buggy and kids into the

rooms and very attentive & helpful staff, we had an issue with the wifi which was rectified with the utmost

breakfast was via room service and just pastries which weren't cooked properly.

this is a definite gem of a bed and breakfast that i would not hesitate to book again

superb location and great continental breakfast

beautiful room, excellent breakfast and a very friendly and charming receptionist

was perfect and staff were amazing male staff member helped me find parking spot at around 10pm in the night

wifi very poor and unsecured site.

we could not find the night porter - no sign and when we tried room service on the phone no rely - disappointing

wifi, clean room, firm bed, friendly staff, great food (recommend the steak and ale pie for

good wifi

* no laundry service

there is also public laundry right across the road

parking, good size room, bathroom small but functional, excellent shower with great pressure, bar on site &

acrid smoke coming from the kitchen at bottom of stairs

cooking smells from the kitchen permeate throughout

the connection with wifi was very intermitent

wifi kept cutting out, so slowed down my working in the evening

we particularly loved the lounge area with self serve bar - it created a great atmosphere and felt like we were

only negative was the location on a hill, but with parking available near the entrance it was alright unless

did everything possible to make our stay enjoyable, including offering to dry wet clothes and golf gear for our

had a laundry delivery which was sat in a fire exit for at least 2 days

we stayed on the night of the fire in the laundry room, the staff were very professional and made sure everyone

room was on the ground floor and we we woken by cars in the car park and the laundry trollies being wheeled

ll and car park) with constant use of area outside window by staff emptying bins and loading laundry

i was awoken at 7am on sunday by laundry being wheeled across the car park: it sounded like a tank was passing