off road parking and free wifi

wifi and television also top class

good wifi

too keen on the choice of music at breakfast time, it was a bit loud and intrusive

very reasonable restaurant with excellent food and a bar with an even better view

early check in , happy staff & excellent hotel to support the rnli

restaurant: reasonable value, accommodated kids menu, good selection, very good beers

wifi access

on sunday morning at 7am was when the laundry wagon arrived below our window and many noisy crates were pushed

gave us a room right next to laundry so you could hear machines

strong wifi signal

fantastic room, friendly staff. excellent breakfast

slow wifi, elevators didn t work during my stay.

didn't like it - the room was an annex at the back of the hotel where the dustbins, laundry and bottles are

as we had a dog, room was a ground floor disabled room between noisy laundry and outside bins area

pet friendly room could not be better with own little courtyard

room was very spacious with bath and shower, mini bar little extras and very comfortable

was asked to move my car in the morning for some painting works going on - although i notify of a late check

there are few important facilities nearby such as public laundry, restaurants, etc

staff very helpful good parking nice and warm easy access to town and sea front very good

very helpful, breakfast was very nice, pool added bonus, lovely walk through the park to bournemouth , very

wifi was not very good

where amazing so helpful room was bigger than we expected added bonus the pool all in all we had a lovely stay

great value for money. room adequate although overlooking the laundry. breakfast lovely.

with a makeover , shower drainage a little poor and room too hot , prssumlbley with being next to laundry room

room moved to not clean and looked out over heating vents and laundry bins

we were a family group of 28 and they really looked after us the kids really enjoyed the

beautiful spa, bar and felt very safe

no bar or dining area as shown in pictures, dining room full of hotel laundry and locked

the room my friends and their kids stayed in did not have a tv.

no bar or breakfast.

wifi wasn t great on the second floor however that wouldn t stop me staying again.

the bed was comfortable and the had a garden where the kids could play.

they should have a word with the laundry service who do the towels

t get any hot water from shower free wifi would be better if allowed live streaming such as sky go football

i had to go again to the reception to ask about the wifi code - she didn't say it was on the receipt, then

you can book the spa for an hour for

the spa facilities were great but looking quite dated. definitely in need of a revamp.

no room service- no complementary water in the room

also, a room service option with some hot sandwiches (not a big menu) would add good value

there was no room service and would of liked a bath

great little gym too

breakfast felt a bit guilty that it was a date night as my kids would have loved the waffle machine

of laundry bags in the main corridors partially blocking the fire exits, not very clever

they left big bags of laundry, dirty towels etc

wifi in rooms needs to be better

wifi is not reachable to the room i stayed

mostly everything staff are very pleasent and friendly,it's all neat and tidy,clean room,nice bar for drinks

chinine, the owner, is charm personified and even does your laundry for a very low price, the kitchen is very

nice kitchen available to use. really nice decoration throughout

fully equipped for us as a family of 5 and so many nice touches like buckets and spades for the kids to use at

fully equipped for us as a family of 5 and so many nice touches like buckets and spades for the kids to use at

bathroom and kitchen as well

beds where lovely and comfy swimming pool was great grandchildren love it gym great staff very

understanding we are in fourth floor, but small top windows where kids can not get to would be ideal

the pool at the time were full of other kids who wanted to swim

staff very friendly and helpful. breakfast excellent. room lovely and comfortable good size.

breakfast excellent

next to laundry cupboards staff very noisiy in mornings even with do not disturb sign on door as we were

messy - hallways to the room always cluttered with dirty laundry, open doors to store rooms where you could

t bother us but when speaking to another guest on checking out, his room was directly above the bar and wedding

didn t get my wake up call as requested. poor wifi in my room.

view, bath was very good big and clean room, good breakfast service and bar till late great sauna and steam

the facilities especially the bar area and the dining room

food, spa facilities, location

early check in, helpful staff, value for money.

we stayed in was very nice ,good size and good facilities including a fridge ,the reception and bar we're also

spa area was nice (but old)

2nd room was really poor quality, round the back by the laundry smelt bad poor quality wholes in doors paint

what we got was a lodge outside the hotel right next to the laundry room, we had to pass cages of dirty linen

the spa area

one ev charger but one car occupied for 20 hrs

the swimming pool is really nice and the little gym is a great bonus

we ordered room service which was good.

the room service food was

the treatment and spa facilities were fab

rooms were spacious and well kept swimming pool & facilities were great

comfortable bed, amazing staff, lovely pool, great food

bags of laundry outside our room from 2-30, when we got there until the next day

wifi worked really well

more facilities for kids

my kids love the shower because it was big enough

small lift (but i do not like any lifts!)no wifi access on 3rd floor.

we used the car park and were unfortunately blocked in by a laundry lorry when it was time for us to leave,

stay, shame room service wasn t available at 24/7 thinking of coming next week, would love a discount for

facilities are very nice and we enjoyed that we could stay longer than checkout to use the pool and

room service was a dangerous game as i was ordering pina coladas but it wasn t a bad thing

didn t have a spa but they are building one and should be ready next year so i will look forward to using that

noise outside my room from the laundry collection twice a day

pallets of laundry being dragged under my window at 7am on a saturday

everyday there was something blocking our way to the lift, bin bags with laundry in the lift and corridor and

laundry van also loading/unloaded directly outside our room at 7am - no attempt to be quiet or

pool was full of kids, which is only to be expected during school holidays but it may be nice to have some time

the single bed wasn't suitable for a pet to sleep on, very uncomfortable

the hotel as it was close to the harbour and we had a ferry to catch in the morning and it was pet friendly for

room size, location, kitchenette, helpful and friendly staff, flexibility, pet friendly.

were in room 198 omg laundry deliveries etc next to out window early morning and late at night hotel needs update

had the view of laundry cleaners, fan was broken and super loud all night, despite the fan being on i could

wasn't clean and our view looked onto cages of dirty laundry and a dirty mattress

room just by internal and external hotel laundry storage with trolleys drugged down up and down not allowing

needs a deep clean as smelt like dirty laundry

the kids

we also managed to get back to the hotel early to have a drink in the bar and a very welcoming and friendly

free onsite parking was a plus

location of hotel is excellent with bars and good restaurants nearby

the hotel bar was well stocked and had a friendly atmosphere

was good very quiet at night staff never bothered you very clean and laundry changed regular

i sent some stuff for laundry but it wasn t washed.

sometimes hotel laundry can smell a little musky

laundry trolleys we re trundled past our ground floor bedroom window at 4.28 in the morning.

clean and spacious room for us and our kids,,,, great location and a nice view

the staff were very unhelpful and forgot to send our laundry twice

bed bedding smell of laundry detergent, king size bed not align properly, gap between two beds together

free wifi and need to add one arabic channel in tv channels list like (mbc) its famous channel in all

weren't able to use the pool as the ph levels were off

spa quite noisy and not that relaxing due to lots of kids playing in pool

no dedicated service lift for the laundry/cleaning staff

i asked for them, only to be brought dirty laundry

wifi dreadful breakfast not much fresh fruit coffee mediocre

it was a very thoughtful gesture to have a goodie bag for the kids when checking in and also another at breakfast

the mini gym was ok

being woken in the very early hours of the morning by staff bumping metal laundry cages up stairs

no room service or water in the room

excellent room service - came back to a spotlessly clean room on my second day

good room, poor choice of room service.

were friendly and helpful, location is excellent and liked the fact the bar had live music

kids refused to sleep in the armchair that converts into a bed so i had to sleep in itud83eudd23

was perfect for us and the kids to get to the beach

kitchen vents directly outside windows let in cooking smells/fats into the room & noise from fans

wifi great

i asked the room service to investigate and the lovely lady changed me rooms to a twin

rubbish and dirty laundry outside the front of hotel without any fencing or hoarding/ coverage for this

open and rotten, mould in shower in hallway on way up to look at room met with 10 big bags of laundry not very

i been before 3 month , and between now and that time it is a visible difference , now they have breakfast ,

free wifi

the room service was great and facilities were very

breakfast which was included in the price was a real treat which fuelled us for the day

wifi outside only worked for vodaphone customers so our sat nav stopped working on entering the

everything from the big fluffy towels to the fabulous breakfast was superb

wifi and phone signal terrible

the delicious breakfast

15 per day to park opposite (which will now be 20 in april) and had a tiny room next to the laundry without

for the 3 nights lift broken swimming pool out of order incompetent lobby staff rubbish and dirty laundry left

great location, great facilities in the hotel (pool, gym, sauna, steam room, jacuzzi, beautiful garden,

the gym is in a room off this but looked pretty good

. fan in bathroom not working. would have liked room service.

was very small 32”,christmas dinner was not very nice, kids meals very expensive, hotel but everyone was very

the bar seemed to shut at 10. it would ve been nice for this to stay open until 11/12

was very small 32 ,christmas dinner was not very nice, kids meals very expensive, hotel but everyone was very

efficient staff easy parking and ev charger

ev charger temperamental but worked eventually

felt that the bar and kitchen were understaffed

very pet friendly

staff were friendly the facilities were great the pool facilities

very tired looking bathroom noise from kitchen extractor fan going all night

door, there was a sticker sealing the door to ensure was not entered by someone else after the room service

bedroom and a makeshift wardrobe just a rail very small room wouldn t stay again piles of dirty laundry left

laundry trolleys blocking signage for disabled parking

from reception to the bar staff they couldn t be more friendly and attentive

there was no breakfast option

i had works room which was more than enough for 2 adults with 2 kids

pool facilities and sauna was just right and robes and slippers provided when asked for those

i didn t use the facilities such as the spa so cannot comment on that

wifi very poor

some changes to booking meant we ended up having to get children/pet sitters unnecessarily so was a little

clean rooms friendly staff welcoming and pet friendly

was given a room next to staff laundry on the first floor and they started spin drying at 7:30am

lovely clean big room hotel on seafront free wifi in room.

co but if we had booked direct for the same price we would have received free parking and free breakfast we

just note about the parking, since we booked 3rd party, we have to pay extra

wifi was just about ok but not for streaming films

also, the parking on site was an added bonus

we had last been there was no staff on reception , the reception & bar is now at the sister hotel

had to repeatedly sign in for wifi

plenty of hot water, wifi and smart tv plenty of tea, coffee and biscuits etc

our room was lovely and the bar was really nice

it would help to have more places to hang swimming costumes, and on-site laundry

when we checked in at about 4pm there was still bundles of laundry outside bedrooms in the corridors and no

was also woken up at 06:15 one morning by a delivery (roll cages of something - laundry

slow running bath and no wifi in room

the carpets in the hallways looked like they were from the 1980's and it looked like it had been a long

we arrived to the previous night laundry for what seemed like all the rooms, all over the floor by the main

couldn t get any signal in my room and also when arrived there was laundry left outside my room and rubbish

had to wake up before 6 am daily due to noisy laundry collection lorry and early fire alarm set off on one

is absolutely super in a fabulous location and loads of free car parking in its own large car park

enough guests to open the restaurant so it was a limited bar menu only