the room had everything in fridge, wifi, lovely bathroom

free parking and very close to a number of pubs and eating establishments

parking great for centre of town location, great

to find with parking

very central easy to find, convenient parking attached

they also did not provide laundry services and directed us to go to town and use the public launderette

into the ev charger was difficult

kids running around in the bar as we tried to eat and relax, noise from the rom next door kept us

spa was fantastic, i had 2 treatments which were very good, and the gym was modern with plenty of

good pool and gym facilities. room was nicely refurbished.

laundry being moved in the dining room whilst eating

the smell in the corridor was vile due to other residents staying and throwing dirty smelly laundry in the

could have been bigger as advertised a big breakfast but was 1 of everything, fine for me and the kids but other

were large enough for 2 adults and 2 children , comfy beds , great pool , kids loved it , breakfast excellent

friendly staff and free parking

for executive room no towelling robe as described room by laundry so we could hear the noise very early in the

room 206 has been updated as this was one of my pet hates in the past

pet friendly

the location could not be described as 'picturesque' it was blissfully quiet and there is a ev charger on site

the facilities in the kitchen were good

in the car park with smashed windows, no milk in the room, shower intermittent pressure, dirty laundry bags

room was very clean and staff was really helpful when it came to question regarding times and parking etc, great

staff lovely, comfortable room, parking.

plenty of parking

really fault this quaint hotel apart from not having newspapers in lounge but then again wifi is free so easily

the fact kids ate free was a bonus and the range of food was good

free wifi, clean room and friendly staff

ever request asked: quiet room, fulfilled . breakfast first class, good location.

easy to get to nice clean good parking great staff friendly and helpful,

location, good food, breakfast was excellent, nice bar with good choice of draught lager and beer, pleasant

ordered room service, pizza left more to desire but the service was quick and good

would be a hook on the back of the bathroom doors and a few more changing cubicles in the pool changing

the spa has everything you need and a well equipped gym

we didn't have breakfast or use the spa so cannot comment

parking and excellent location

a beautiful building on the outside with plenty of parking and a quiet location.

the hotel is lovely and there's plenty of parking available

gym was a small room with equipment that was so old and half of it broken i could not actually have

from the bathroom sink and the electric shower was either cold or boiling so we had to use the gym shower

was given a wifi code but it wouldn't work sufficiently,neither of us could log on

there is no wifi

of the hotel is under refurbishment no wifi at the moment it was clean it was nice to see the old building been

there was no wifi, so children could not use their tablets.

having to go upstairs for the children was not good and the food was all microwaved behind the bar in a room

no bar in there. but ther doinghotelup.hopefulluy it will be great. for the future.

were thick and plentiful ( as we were told we could help ourselves to extra towels from the laundry room)

had to take own towels to laundry and get fresh ones,to say least dodgy activity out back of guest house and

i had to take our wet towels to the laundry room myself

the linen and laundry was at least clean but that's about it

there was also a laundry room should you need clean towels

of getting laundry done was highway robbery

it took along time for room service to respond and the restaurant was closed.

the bar is a little expensive

i couldn't access the gym?

bar area lacked ambience i believe the gym area was small.

floors in room, corridor and laundry room next to our room

breakfast was not very warm and tomatoes ran out so often

was very clean, tidy, lovely showering lotion, the view was brilliant, breakfast really nice and friendly staff

free wifi

lovely breakfast as well

moved rooms and still no mattress protector- issue with laundry apparently

and our room was next to a noisy laundry room with machines going off late in to the night, and started again

check in, late check out, plug near bathroom sink, desk by mirror positioned with plugs

from 5th floor corner suite, staff very friendly, beds nice and comfortable, early check in and late check out

room service everyday and everything keep well stocked up

comfy bed, great breakfast, kids go free,

location, gym and breakfast was great and car park system very easy to use

clean & everything we needed only there for 2 nights but cleaners went in on day 2 to clean room breakfast was

views out of the windows, the breakfast - especially the waffle maker for the kids and the secure parking

gym equipment was basic. get rid of cross trainer and get an assault bike or ski erg.

they left a carrier bag in the room for us to use for our personal laundry, which i thought was a nice considerate

bedroom, scruffy laundry room, unprofessional reception desk, lack of refreshments in room, no communal water

with fab views , we booked 4 months in advance at a great price too , rooms are adequate and room service was

no early check in. no option to pay cash in restaurant/bar

over charged for room because golf was on, price paid did not reflect in quality of room

the laundry service was very expensive.

our stay staff were really nice and helpful room service breakfast was excellent

we also used the spa and gym which made our stay really good

i loved the pool. the breakfast was very good and the staff were very friendly and helpful.

the pool and spa facilities were the best were ever stayed in especially the steam and sauna

rated down as there was some sort of laundry crisis so we only had one bath towel between us

gym is basic

cooked breakfast was ok but id prefer for that kind of venue the option to have perhaps something like

wifi didn t work well but we didn t mind that as everything else out weighed the wifi issue, we

the only downside is you need to pay for the wifi in your rooms.

lobby area nice comfortable bar food fab and staff very

gym adequate, though a little small and limited for longer stays

staff from the reception, to the bar staff, the cleaner's, where all very helpful, a credit to the business

great wifi good breakfast comfy bed fast check in and out wonderful location..!

ordered room service for dinner. food was delicious, prompt and service fab!

i didn't like giving laundry in and discovering when it was meant to come back that it was not sent it in the

had some dirty laundry left in our room

spa facilities or a massage would have been nice

in didn't get told wifi, breakfast etc just got handed the key's

emailed numerous times to try and get an early check in, had no reply

the hotel doesnt have laundry service, but 5 mins walk from the hotel you can find laundry service

3 men sitting on the steps on arriva litrely blocking the entrance 2 at reception giving there laundry to the

laundry facilities but pretty close to a laundromat

providied breakfast to an exhausted solo traveller allowed me early check in reception staff are without helpful

room service available with very limited choice but fair prices

also room service excellent had a late evening after seeing a concert, our reason for the visit, fame

and you can have a late check out

the bar on the second floor has great views

great wifi according to the kids and we were nicely located for the albert dock and the city centre

staff were so accommodating as we had 5 little dogs it was great being pet friendly

rooms were clean and fresh laundry every day

great laundry round the corner

we had room service breakfast which was delicious and very filling , looking forward to our next stay

room was so comfortable, it was warm and cosy and having our breakfast delivered by room service was a treat

wifi didn t work

also the tv in the bar area where watched the football world cup was really small they should upgrade the

24/7 room service is also a good added bonus and offers various options at a very good value for those

room service had to be ordered via whatsapp and wasn't answered for over an hour, to combat this we

i especially enjoyed the bar terrace, it s a great spot to have a drink while taking the

had a drink in terrace bar 20 for two drinks is a bit expensive

the hotel is very keen on environmental issues regarding laundry there are still numerous plastic bottles in

the guys at the reception, the guys from the restaurant, waiters and bar were cordial and excellent in their

good location, there are several restaurants, coffee shop, bar and convenience store nearby

wifi in room wasn t great

the breakfast was lovely

the 360 roof bar was great, we had a couple of drinks and enjoyed the dj and the atmosphere

loved the location late check out

room service was yum

there was no room service menu

celebrated my 40th and the staff had put balloons in my room and made swans from towels with rose petal on

the fact that you could make food for kids rather than eating out all day

pet fee is not cheap and you can only know the price when you confirm your booking

came back to liverpool to stay a week to see friends and booked this property with the kitchen being a main

wifi not fantastic booked as was advertised as having parking, then received an email after booking

the fact that you could make food for kids rather than eating out all day

time around, breakfast area was dirty, plates dirty, one of our rooms was not cleaned and laundry was not

as spacious abndwe requested an early check in which was ready when we arrived

staff blondy in the bar and great receptionists and house keeping staff and breakfast staff had a late check

room service was quicky and convenient and food was delicious

room service worked well for us

a section missing in the middle but my daughter just turned it over , probably got missed by the laundry

selection of buffet breakfast food and i wasn't pressured regarding how long i took to eat

it was great that the pool was open so late that the kids had something to do before bed

hotel room clean and wifi available

room service tea coffee kettle in room

apologising, but with no suggestion of investigating why they had clean stained sheets from their laundry service

kids not allowed in the main bar past 5pm

availability of late check out, spacious room, very safe area, taxi availability.

breakfast was good

wifi good

however, the guest lift was being used by the staff doing the room cleaning, laundry, etc

no laundry facilities. needs more hooks in the rooms to hang towels etc!

where very expensive at the bar and feel there would be more people there', giving the area a little more

there is a sports bar (harrison's) close by that serves a great bowl of 'scouse' for the full liverpool experience

staff , lovely clean room ,lovely bar area and great snacks

had a mark on it (receptionist applogised and said it was cleaning product they use to clean laundry

the guest laundry machines were woefully disfunctional

instead i had to follow sign for laundry basket storage

there was also the use of the excellent, well equipped gym and a guest laundry; which was great for us as we

can walk everywhere many option on places to eat around close to train station has complimentary laundry

t get laundry done because it was the weekend supposedly

there are no in-house laundry facilities.

wifi was

the breakfast was so delicious and well presented

scrambled eggs at the breakfast were very dry. there s no wifi signal in my room.

staff were very friendly, when we arrived the member of staff doing the laundry helped us in and helped us with

is a hotel pet friendly our kitty cat loved it and so us

a petal in the wardrobe from people before and bit of dust round the room

great wifi

when staying in liverpool, we d typically stay at one of the pet friendly chains, so it s great to have

clean, up to date, billy and ronnie. great breakfast and everything you need in a hotel.

the gym was small but really nice as it had a rooftop

early check in. staff were so professional and accommodating.

clean, comfortable, rooms are beautiful- the showers are amazing, the food and drink in the bar was amazing g

hotel as it was a short one night stay but next time i ll try the bar (looks very inviting) and room service

stay, only dropped one rating for comfort as kids took over king size bed so husband had to sleep on sofa bed

loved the staff very friendly and helpful. room was great mini kitchen was great

little kitchen in the room with fridge, microwave plates and cutlery

the hotel room was well appointed and the built in kitchen unit was pure genius

room is very modern and it is great to have a kitchen in it

cooking or laundry facilities

perfect location nice room, i booked a double and a family room. good wifi friendly staff

the beds were comfy and the bar attached was great

good location, excellent wifi, fridndly staff, nice bar and clean

would rather the wifi just had a password rather than a html login page over unsecured wifi

the beatles theme tesco express right next door close to bus and train station kettle laundry close

friendly staff and a nice bar and restaurant

there wasn't any wifi that i could find and no sockets by the bed

to the breakfast but not an issue as the breakfast was lovely, adding some more gin to the bar area and extra

the location free wifi. the security

room service a1 every day

50 room service and the person on the reception couldn't tell me what

and it was like a building site in the entrance and no bar or restaurant open so no breakfast or room service

on arrival early check in paid for, receptionist not very welcoming

we put a do not disturb sign on the door but still had room service knock and try to enter in the

this included bins being emptied in the adjacent alleyway and what i assume was the hotel laundry truck

to be a slight problem with midges(small flies) in the bar / restaurant which i noticed at night and in the

lots of facilities in the room, wifi, tv, toiletries, iron and hair dryer

the gym needed a changing room nearer it and music on inside.

we had a superb breakfast on both of the days and also an al a carte meal, deserts that were very well prepared

fresh mugs and glasses were not given for our 2 night stay. no room service menus in the room.

breakfast ordering a bit hit and miss on both mornings, but got there in the end.

to use the pool especially after paying 100 pound each for spa treatment

hotel is absolutely not kids friendly and should be advertised as adults only

the bar areas were very full and residents didn t seem to get priority which was a shame

is clean when check in staffs are very nice anytime you meet them have public area have self laundry service

were clearly put up so you wouldn t need to bother the reception with queries for the laundry, bin etc

) but provided well-appointed apartments with service facilities - like a laundry room - in the block

location and facilities. gym and laundry were a bonus!

laundry is at extra charge.

they kept my luggage two days ahead of my stay n allowed late check out without fuss

no pool available. we booked this hotel as it had a pool for the kids.

no pool available. we booked this hotel as it had a pool for the kids.

huge tv in room kept the kids happy when needed

room service, cheese sandwich, dry as a bone and 7

customer service guy, at reception who d just taken his shirt out of the laundry basket and thought it would

laundry not collected.

didn't eat at the hotel or use wifi so can't give an opinion

location. room service

free wifi

was a mess there was a dirty laundry outside my room all night the sink toilet had hair all over it no idea how

doors wall's skirting boards extra need replacing or painting room service should be done

loved the fact that we could add on a package that got us breakfast, wifi, 2 free drinks and then late check

room was spacious and meticulously clean with a lovely fireplace

was great and everything is so close to the hotel and the train station is so close to and the bar in the hotel

restaurant/ bar has big windows onto the street, great for people watching

designed hotel with excellent facilities (apart from poor wifi) and very helpful staff, all in an excellent

the wifi was weak

lovely bar and restaurant with delicious food

staff were very friendly and made extra effort with the kids