breakfast was available way early compared to other hotels.

one and onlt complaint is the grab and go breakfast

breakfast is good, we prefer gravy every morning

breakfast was great especially the eggs

had very nice breakfast!! hotel was newer and staff were very friendly!!

guest that was visiting the casino was in the hotel parking lot. taking a lot of space.

staying at the casino hotel was great as we were walking distance from the casino to enjoy myself without

the nola steak restaurant was excellent. the lobby was nice. it had plenty of parking.

the stray cats in the parking lot.

carpet in the room needs to be cleaned. the parking lot was trashed.

post a sign in laundry room. how long is the washing and dryer machine cycle

hard to manage laundry washers

i didnt like how my room was right across from the laundry room making it even hotter

guest laundry 3 out of 4 dryers didn t work.

laundry facilities

good breakfast, near shopping and food. vercillies pizza was great. staff very friendly.

breakfast was excellent

in the kitchen area i went to get a cup to pour my drink and a roach was in there

pool could have been a little cleaner.

kids enjoyed

clean, laundry facilities were a nice benefit

the hotel was clean. we used the laundry and they had free detergent.

breakfast, day desk workers, housekeeping, laundry room, security, etc

no laundry service only diy

clean, staff was very welcoming, helpful, property was clean, breakfast was good.

the free breakfast and the onsite laundry machines.

didnt care for the breakfast. coffee was good

breakfast

large fridge in room, small kitchen/sink with dishes and utensils

the breakfast was great, had a variety selection.

one more thing, if you guys are going to offer laundry services, either have change for the customer, installed

great stay and very good breakfast

wifi didn t work

it was clean and the parking lot was well lit. check in was easy a and kyle was very nice.

parking was horrific

beds, clean, laundry available, good breakfasts, bath tub as well as shower, non-smoking, excellent tv with good

don't like the fact that they disturb knocking on the door at 9 or 10 talking about laundry check out is at 12

the pool is not working

the pool wasn t open

there doesn t appear to be a lot of parking available and the area is just a bit sketchy but since there is

ok room smell agreeable personal friendly and cooperative parking sufficient spatious laundry adequate safety

was bland exterior door from corridor to outside was not functioning(end where laundry located)

the towels had long black hair on them clearly not checked as they came out of the laundry

the style of the room, the staff, the pool, the area.

sadly, due to covid19 breakfast wasn't the best.

parking is sometimes an issue but never a big deal. i just wish the parking lot was bigger.

easiness of hearing conversations outside room (though typical for this type of hotel) and the breakfast didn

pool closed at 730 but it said 10p on the app

breakfast was good and the room was clean and comfortable

the location also has fenced in parking and a pool and breakfast

the breakfast had no juice left and only 1 waffle maker

and we got there around 8 and the pool had just recently closed and it re opens at 10 am but check out is at

we had no issues at all with the wifi, connecting was simple and easy

the pool area was pristine

the room was clean and the free breakfast was great.

we had to leave early morning so we did not get a chance to experience breakfast

good ambiance and with a laundry facility . excellent

the laundry running until 11:00pm

laundry on site

no kitchenette

somebody scratched my brand new truck in the parking lot and put a 16

improve the laundry sheets did not smell fresh!!!

ice maker broke down and guest laundry present but out of order

laundry of the sheets need to improve, sheets did not smell fresh...!!!

no laundry facilities on site. no elevator (only stairs) to get to 2nd floor rooms.

pool is a bit of a joke, very tiny and in the middle of the parking lot ( behind a fence) carpet in

i had to utilize the laundry room during my stay, and the stackable washer/dryer combo took 85 minutes start

coins at laundry room

didn t have coins for the laundry

management could have done better with having coins for the laundry service

it was not large but had a wonderful couch, and everything needed, cups, coffee, plastic laundry bag, plugs

i like that they have both kitchenettes and laundry facilities

2/3 of the machines in the laundry did not work.

had truck parking and laundry.

i enjoyed the extra safety of needing keys to get laundry done etc felt safe at this hotel

great staff! laundry room and gym.

cleanliness,laundry facilities and helpful staff

the gym/ laundry rm area was needed to be vacuumed and swept

she also was triple duty, folding laundry, helping guest with their laundry, and cleaning the facilities in

it is not a fancy hotel, but it does have a kitchenette that is very convenient

the gym/ laundry rm area was needed to be vacuumed and swept

great location comfortable room friendly staff and good parking

our only problem is the poor wifi connection

free parking, pet friendly, friendly staff.

price, parking included, pet friendly, cool neighborhood near attractions and more local stuff

great hospitality and great location free parking

if i had to say one thing it would be that i would have liked if they had laundry facilities

the pool was fabulous

to covid 19 everything was closed or locked and there was no breakfast or room service we had to order uber eats

that the whirlpool had a problem so weren t able to use it

staff, comfortable and clean room, delicious warm breakfast, close to streetcar, perfect place to stay in new

self-laundry room

breakfast was great all the way around

are finishing up the renovations is the restaurant so the bar isn t open for seating but they can still sell

wish the pool is 3 feet that way i can swim better ud83eudd23 because i m short lol but it was really good

room service (food delivery to the room), no hot water and no premiere channels (willing to pay

room next door to laundry very loud should not be used

cold, depressing in first floor, and the laundry bother us during staing at evening

room next to housekeeping and laundry

wouldn’t allow me an early check in when a room became available

breakfast was more continental and not full

only thing i could think of is if breakfast started at 6 instead of 7 would have been nice only because i had

the pool.

was very upset that the pool was under maintenance

location was ideal, the room was clean, the staff was very friendly and helpful, and breakfast was good

i had a lot of space and the kitchen includes everything i needed

clothes washing facility's / laundry room included

laundry room was clean and free

free laundry room for

location / clean practical rooms self contained free guest laundry ud83euddfa

lots of little things here to make the guests stay more enjoyable, toiletries and lotions, laundry detergent,

love the style and the rooftop bar is beautiful

we also really appreciated the availability of a voucher for the gym next door

noisy air condition, location too far away from cbd, no gym

you can enjoy a drink at the downstairs bar or take it up to your room to enjoy

bathroom fan, the shower being a little hard to figure out and maneuver, and some noise from loud bar patrons

we arrived early and although they don’t allow early check in they allowed us to store and

no tv in my private room. had to pay extra for wifi. some ones dirty sock found under my bed.

location, pool, history of the property

pool was closed during our stay, no ice machine and wifi was only available at cost which seems a

, the pool & courtyard, close proximity to city park (we rode our bikes down the 5 miles of magazine st

the wifi was non existent

everything was perfect. the location is good especially with kids

can t say anything about the wifi - we didn t use that

everything free parking

everything was perfect. the location is good especially with kids

inexpensive laundry facilities

walk in, so it made everywhere wet in the bathroom when we took a shower, and i wish they had a laundry room

did not inform us that guest laundry was unavailable at check in

laundry room out of service. could not order a continental breakfast.

) 250/251 which was the only room in that building with the laundry right below us, so i don t know if that

laundry services - only one washer/dryer

the charges for laundry is too exorbitant.

can't find a reason but i could say that they can be better with the laundry, i mean you didn't know if you

laundry was very expensive, even for a hostel, and my british card didn't work in the washer--and

there is laundry, you pay $5 for the washer, and detergent and the dryer are free

no enough information about the faculties, found out by accident there was a laundry onsite

the fitnesss center and laundry room were out-of service.

me and my mom used the on site laundry it was clean

the laundry room was clean with good machines

lovely pool for relaxing on a hot day

laundry didn t wash our clothes correctly

guest laundry was clean and everything worked great

no laundry soap but the book guide said is on front desk

the rooms had easy access and the laundry was nice and clean

the pool was easy to access

the lobby bar had a jazz trio, one evening, playing 40's style jazzy swing

hotel bar wasn't up to much.

no in room dining service. no parking garage connects to the property. snack bar closed at 3p.

i enjoyed my workout in the gym

having access rooftop bar was just what was needed in times like this

extra pillows available, no laundry facilities, and the key cards and elevator only worked about 50% of the time

laundry facilities are too small and the dryer barely works, and i would prefer rooms with a

the maintenance guy came to the laundry room due to the washer saying error

the bed was comfy and clean and they have a bar for happy hour

also includes both breakfast and wifi

no laundry no pool

laundry definitely needed fabric softener when washing the towels

i found the laundry and took towels from the one bin with towels

especially with kids

excellent, just one block from saint charles street car stop from you can move everywhere, great breakfast,

room was near laundry room, ice room and sitting area for our floor

i do believe it had been washed/laundry but it needed to be thrown away

the staff was great. the room was nice and clean. on site laundry wss nice

breakfast was adequate and abundant, dinning area was large and spacious and clean

tha stay, tha room service and tha ppl

the laundry machines are super old and barely work.

have been a little cleaner in halls and elevators house keeping left backs of laundry and trash in

laundry facilities dirty, pet trashcan by pool area was overflowing for 3 days

access to room was a stretch but managed propping back door open while doing laundry

staff super helpful and facilities great including laundry etc

no laundry services on site.

free wifi, had to pay to park at hotel, no fridge in rooms

breakfast not included, but coffee bar wa excellent

charged for wifi

the hotel staff was very friendly and the wifi was fast.

on site laundry

the guest laundry was not working and was the case for the entire 4 days we were there

had self laundry, small but decent gym, a whirlpool and swimming pool (which we didn't use)

loved the pool gym and that it had a laundry facility

our room was located just off the pool

was no workout room there was no washer and dry to do laundry

frequent noise throughout our stay; sounded like a laundry chute or trash drop; kept hearing a metal flapping

bed very comfortable free laundry was wonderful excellent location

laundry was not available.

kids saw a mouse running around near the kitchen in the atrium

a bit off the center, no basic services such as laundry, the window wouldn't open so the only circulation was

no washing machine available for laundry

huge laundry bins in elevator area, which also made one of the two elevators useless

i didn't like seeing the dirty laundry containers everytime i got on and off the elevator

cleaning of the room whilst staying multiple days and no laundry service with no doin laundry nearby

it didn't have a laundry room. the house keepers knocked on our door at random times of the day.

left two large bins of laundry in hallway after 8:00 pm on one occasion

the staff was a bit rude, and unwelcoming. especially the bar tender leonard.

room service was not available after 10 pm

i liked that there was a full service bar as well

the rooftop pool was great, the location was also very handy

everything was very nice. it was very cool! the restaurant and bar were superb!! we loved it!!

the gym and pool were nice

like big beds, comfortable duvets, nice pool, sunbading beds, gym and showers with as many towels as we wanted

assume it was some time of plumbing issue since room was directly beneath gym and pool

laundry service was out of order and there was no sign or notice saying so, so i spent 30 minutes

the laundry facility was convenient and nice

shower. bar tender girl

wifi was terrible

amazing breakfast

laundry was well hidden. needs a sign.

also amazing rooftop pool and bar area

also amazing rooftop pool and bar area

rooftop pool and bar, small gym but top of the line equipment, coffee shop, extremely large lobby with bar they

amazing roof top bar and pool. great coffee bar and location is perfect.

half of our laundry wasn t returned until i had to go and count the items that had been returned and realised

mechanical noise in the 'wall' (a/c system--sort of sounded like laundry was in the wash), but it was the kind

the laundry service is expensive

some of the cafe staff were quite terse. the laundry service provided is expensive.

so unique! i loved the atmosphere and that it was pet friendly.

the bar was swanky, the dining room was a wonder to sit in and i had a hard time getting out of bed /

breakfast, great room setup

wifi

other amazing little touches were the beautiful speakeasy bar only available to guests, a gorgeous wine and

pool and gym at the neighboring ace hotel were closed due to hurricaine ida but of course this was outside

need to speak to the company they use for laundry service, 4 t-shirts came back with labels attached, the labels

we also got a $15 credit for the mini bar in the room but we didn't use it, i thought that was a nice touch

we were able to use later in the afternoon but it was filled with 8 kids yelling screaming splashing and probably

are in the lobby of a really happening hotel - which is cool but may not be great with younger kids

it would be nice to have 24 hour room service

i was told wrong information about laundry services, wrong amounts for on-site restaurant reimbursements and

when i checked in i was told since i would be there for over a week i would get laundry, a daily $10 to spend

fee was for they informed us of a few amenities including a daily $10 food/drink voucher and $20 laundry service

clean and handicap bar and location.

it had everything..food, pool,mall and gym

paid wifi

she told me there was room service but when i begin to order it said that room service wasn t available

they did not have room service.

had no bar soap so when you used the bathroom you had to get the soap out of the shower

i almost forgot, i m at harrah s new orleans casino & hotel

theres no outdoor heated pool or laundry facilities that were advertised

of coin operated laundry facilities (mainly a business hotel and not really designed for families) and although

staff was hard to reach on the phone for laundry services or any services for that matter.

go holiday with my kids

the pool and gym were fantastic and the location great; right next to superdome with streetcar stop just outside

construction, smell at entry, filthy laundry room, old furniture

location, reception, rooms, breakfast, evening socials and free guest laundry were wonderful

complimentary laundry (on 3 different floors)

the hotel had awesome themed rooms and events for the kids and families

wonderful breakfast with good choices available

no laundry. :( one day, only half of the room has been made, don't know why, it felt weird.

wish they had a laundry area for guests to use .

we went to reception and asked that they should be complained to the laundry

no facilities, no food, sauna cold, no laundry service

room service isn t 24/7

few small things like forgetting our room cleaning or overcharging for laundry which we haven t received back

gym and pool were great

room service was not up to par

it is a pet friendly hotel

the pool is great! workout area is a legit gym.

and loved the use of guest laundry

guest laundry affordable $2/load

would have liked if we had the option to use bills instead of coins in the laundry

we were on an 8,000 mile amtrak trip so the coin laundry on 6th floor was great

great pool, gym and laundry facilities

awesome outdoor pool and gym

the bar chairs were dirty and ripped. that's the only complaint i have

the location was good not in the center of downtown and close to the casino and shops.

great service. oyster bar happy hour was fantastic. rooms comfortable and spacious.

everyone was friendly and helpful from check in to bar to the pool

great, friendly staff; from housekeeping, to valet, laundry, and to the front desk

hotel because it had laundry facilities and when i used it, the online service did not work, the staff would

nice laundry facilities

choices are limited no laundry services fridge was connected to the power but turned off from inside, which

breakfast, swimming pool, laundry

hotel does not have a microwave or laundry room, the ice machine on the floor was broken, and parking is expensive

serve breakfast due to covid 19 they don't put blankets in the room due to covid 19 and that the laundry personnel

they need to use better laundry soap sheets and towels we re hard terrible. ppl w as c

broken coffee machine in room. no wifi, didn't have a blanket. no windows to speak of.

hotel accommodated early check in

it was difficult to get around the laundry bins and one of the doors always remained open to see vacuums break

also, they weren't able to get us towels because laundry service hadn't finished with the towels

mmy oatmeal)

room service wasn't available because the cook was running late

room service does not clean every day

good having a laundry facility on site

bagged up the old towels and left the bag in the room indicating that those towels were ready for laundry

to ask for supplies to be replenished, was told to book my reservation through a third party, laundry room

for parking, not enough laundry service offered

the breakfast has some issues the laundry was not working as it should

the bleach smell. no laundry to wash clothes and no tv in the rooms.

no laundry facilities

location, value, decor, kitchen, bathrooms, space

location, comfy beds, check in/out was simple and easy, nicely decorated rooms, spacious kitchen and living

minimal, small furniture, television didn t work, wifi didn t work

coffee bar was so convenient for light breakfast and coffee

wifi in the hotel is amongst the worst i've experienced. rooms are spacious but dated

the pool is a welcome restorer and beautifully appointed

location, room, public spaces, pool & pool bar

wifi was strong

3rd day of our stay, this was okay, but on the second day i asked a housekeeper for an additional laundry bag

for possible early check in as we were tired from flight, was told not accessible, when i arrived other rep

pool and gym are small areas but nice

bed was ok. complimentary late check out at 1pm.

2 drink tickets at pete's; exceptionally clean hotel.

advertised there was a pool and hot tub but there was not

location was fantastic. room and facilities were great. gym was also fantastic.

room service have a small version of the luke's menu, and it is good

the hotel is spotless and the pool and workout room are so very nice

no hotel bar and pool in basement

housekeeping made 6 trips back to laundry to find clean linen

it was a great location the gym was great gym for being in a hotel

no gym or pool but it s not a big deal. i d have another stay here.

at the checkin counter - staff seems not to be sooo interested in the guests - towels in the gym are a joke -

didn t have breakfast but the alcohol bar was great

laundry facility wasn't working properly.

they ran out of clean towels because the laundry pick up service never came to pick up the dirty towels and

our 45th wedding anniversary and we told the clerk and she gave us a room right across from the laundry room

bar area was the most best place enjoy the sit down with good drinks, socialize with people and the

directed us to the local restaurants and went to kitchen and got hot water for me

no laundry facilities on the premises.

only twice a week, no laundry, no wifi, shuttle from airport advertised but there wasn't one, dirty floors,

hotel gym had to be accessed by downloading an app which

like that this hotel had a secure elevator and i also like that it had a very nice cleaned gym

the pool was a bit cloudier than i would like.

site, no ice (they would call the hotel down the street and have it deliver 45 minutes later), no bar (like

a bar downstairs and access to the pool table would have been great

noisy, the bar downstairs had a burlesque show going on till midnight and you could hear everything

nice, very small (18 rooms), and lobby next to a very noisy bar

bar listed in amenities is used for special events only, rates listed on booking

no laundry facilities.

dry cleaning charges are expensive & there are no laundry facilities close by.

the location the view the nice spa even tho th spa could use some picking upmofmthr leaves that were flying of

the wifi, it was too weak

also was hoping to use the spa and it was not in

laundry was coin operated

no guest laundry.

disappointed that there was no laundry room and the laundry service is just far too expensive

the cleaner took our laundry

great laundry room. this was helpful since we had been out of electricity for days.

were not easily accessible, no towel rack near the sink, the tv was very small, no thermostat, no laundry facility

no pool and no guest laundry but other than that would definitely

super good wifi

the gym had a few pieces of equipment in need of repair and several that were just in need of updating

bar in lobby