was bland exterior door from corridor to outside was not functioning(end where laundry located)

the towels had long black hair on them clearly not checked as they came out of the laundry

the indoor pool was beautiful but not heated. it was too cold to enjoy.

breakfast was great

my wife tripped on it while coming from the parking

the free breakfast and the onsite laundry machines.

forgot to grab a breakfast bag, but the stay was wonderful!

didnt care for the breakfast. coffee was good

breakfast was great

the pool wasn't open due to covid

it was a very nice room with a kitchenette

breakfast was excellent

cleanness & location plus breakfast & parking was available for free

me and my wife loved the kitchen and really loved the comfort of the bed.

parking spot availability

one more thing, if you guys are going to offer laundry services, either have change for the customer, installed

parking was horrific

great stay and very good breakfast

parking was too compact

parking lot was extremely small.

clean, laundry facilities were a nice benefit

the hotel was clean. we used the laundry and they had free detergent.

no laundry service only diy

breakfast, day desk workers, housekeeping, laundry room, security, etc

pool was barely open and in weird place

hard to manage laundry washers

post a sign in laundry room. how long is the washing and dryer machine cycle

guest laundry 3 out of 4 dryers didn t work.

laundry facilities

i didnt like how my room was right across from the laundry room making it even hotter

the pool was gorgeous and the price was fair

pool closed at 730 but it said 10p on the app

easiness of hearing conversations outside room (though typical for this type of hotel) and the breakfast didn

i really like that clean rooms the wonderful view and a continental breakfast

the location also has fenced in parking and a pool and breakfast

we had no issues at all with the wifi, connecting was simple and easy

the pool was awesome. clean. friendly helpful staff!

no free breakfast but has pictures on the website of breakfast wasn t told the breakfast hours either

the upgraded room features and breakfast.

staff was nice, room clean and kitchen soft beds

very clean no disturbing i will highly recommend my friends and family even though the bar at the casino close

it was close to a lot of restaurants. you can walk to the casino.

was offered free wifi at booking as well as check in

it was very close to the casino we were to meet some friends there

casino only had 1 restaurant available

management could have done better with having coins for the laundry service

it was not large but had a wonderful couch, and everything needed, cups, coffee, plastic laundry bag, plugs

didn t have coins for the laundry

coins at laundry room

i had to utilize the laundry room during my stay, and the stackable washer/dryer combo took 85 minutes start

self-laundry room

we ordered room service and received one of the best burgers

the water dispenser in the gym was not working

breakfast was great all the way around

it had free parking, it was close to the convention center, no traffic around the hotel area

ok room smell agreeable personal friendly and cooperative parking sufficient spatious laundry adequate safety

room next door to laundry very loud should not be used

room next to housekeeping and laundry

cold, depressing in first floor, and the laundry bother us during staing at evening

ihop in the parking lot is also bonus

good wifi

i think the breakfast food could have been better!

the bed and the breakfast

only thing i could think of is if breakfast started at 6 instead of 7 would have been nice only because i had

location was ideal, the room was clean, the staff was very friendly and helpful, and breakfast was good

i only had breakfast on sunday and almost missed it

beds, clean, laundry available, good breakfasts, bath tub as well as shower, non-smoking, excellent tv with good

don't like the fact that they disturb knocking on the door at 9 or 10 talking about laundry check out is at 12

parking sometimes not wide enough

location good, price good, breakfast good and clean hotel

the breakfast was excellent

handled all of my questions about getting to airport, late check out, pet friendly, greeted every time i walked

staff were so friendly and helpful; room very comfortable; nice complimentary breakfast.

there is a mexican resturant attached, but there is a fantastic wine bar just two minuetes walk away that does

poor wifi connection

the only negative thing was that we were never able to access the wifi

if i had to say one thing it would be that i would have liked if they had laundry facilities

the silver lining to this regretted and overpriced stay,was the spa tub and the very helpful staff

breakfast, trolley was across the street

sooner that no water issue would be long term, no pet fee charge as wasn't even in room that

staff, comfortable and clean room, delicious warm breakfast, close to streetcar, perfect place to stay in new

been spruced up a bit more, there's a pizza bar in the courtyard (we didn't eat there) and the pool

, the pool & courtyard, close proximity to city park (we rode our bikes down the 5 miles of magazine st

wifi was $4. parking was $5 mattress was horrible in building #1, room #9. fyi.

had to pay for wifi

the swimming pool

you can enjoy a drink at the downstairs bar or take it up to your room to enjoy

the street car stops right in front, they have a great bar with live music every night, the jack rose restaurant

noisy air condition, location too far away from cbd, no gym

beautiful building. pet-friendly.

we also really appreciated the availability of a voucher for the gym next door

in addition, the laundry service is free but lacks good instructions on how to use it and sometimes the washing

laundry room was clean and free

free laundry room for

helpful staff, spacious room, laundry self service; cooking facilities, near amenities, great neighbourhood

everything, i loved the free laundry ,w/free detergent! i have never had that before!

everything was perfect. the location is good especially with kids

self-parking garage

i choose the hotel thinking we could easily eat there and have a drink before our kids went to bed

i choose the hotel thinking we could easily eat there and have a drink before our kids went to bed

truly appreciate the free parking, i cannot begin to thank y'all enough

no enough information about the faculties, found out by accident there was a laundry onsite

me and my mom used the on site laundry it was clean

the laundry room was clean with good machines

the fitnesss center and laundry room were out-of service.

fabulous breakfast

laundry was not working.

) 250/251 which was the only room in that building with the laundry right below us, so i don t know if that

inexpensive laundry facilities

laundry machines were broken and no answer to when it would be restored

the amenities, such as laundry, microwave, fridge and safe were nice

the rooms had easy access and the laundry was nice and clean

guest laundry was clean and everything worked great

laundry didn t wash our clothes correctly

no laundry soap but the book guide said is on front desk

what i think is you shouldn't have to pay for breakfast it should have came with the room service

laundry and breakfast and karaoke were unexpected bonuses

can't find a reason but i could say that they can be better with the laundry, i mean you didn't know if you

fantastic laundry facilities and awesome bar you can drink at whilst waiting for your clothes to dry

there is laundry, you pay $5 for the washer, and detergent and the dryer are free

the charges for laundry is too exorbitant.

the maintenance guy came to the laundry room due to the washer saying error

laundry facilities are too small and the dryer barely works, and i would prefer rooms with a

extra pillows available, no laundry facilities, and the key cards and elevator only worked about 50% of the time

wifi was a public network, so i couldn't use it.

loved the option of a late check out for a minimal cost

no in room dining service. no parking garage connects to the property. snack bar closed at 3p.

at the bar for about 10 minutes before someone asked what i would like to order

only thing that bothered me was the service at the restaurants and bar wasn t good, it was lacking quality

i enjoyed my workout in the gym

clean, comfortable. great bar and great breaks

the staff was great. the room was nice and clean. on site laundry wss nice

i do believe it had been washed/laundry but it needed to be thrown away

room was near laundry room, ice room and sitting area for our floor

night at the hotel but i don't think we could've done any longer unless we were traveling without kids and

also just some advice to please start room service

no laundry services on site.

so small that once one family full of kids got in there was no where for me to get in and enjoy the relaxing

our room wasn t cleaned daily and the pool was poor

breakfast not included, but coffee bar wa excellent

of parking, no mini fridge, wifi was not free, beds were very uncomfortable, outdated room and musty smelling,

staff super helpful and facilities great including laundry etc

we used the guest laundry which was $2 in quarters to use

have been a little cleaner in halls and elevators house keeping left backs of laundry and trash in

we chose it for the room amenities like the kitchenette, and finding out there was a laundry (coin operated)

location, clean rooms reception people are very friendly and helpful there is a self laundry

i found the laundry and took towels from the one bin with towels

laundry definitely needed fabric softener when washing the towels

no laundry no pool

gym close to convention center price

room too small staff at breakfast was rude

loved the pool gym and that it had a laundry facility

the guest laundry was not working and was the case for the entire 4 days we were there

on site laundry

had self laundry, small but decent gym, a whirlpool and swimming pool (which we didn't use)

incorrect breakfasts, we reserved as 4 adults and were given 2 adult breakfasts and 2 kids menu

was no workout room there was no washer and dry to do laundry

laundry was not available.

bed very comfortable free laundry was wonderful excellent location

frequent noise throughout our stay; sounded like a laundry chute or trash drop; kept hearing a metal flapping

i have kids who made it dirty again and fast food bags and chargers were thrown on floors in the front

left two large bins of laundry in hallway after 8:00 pm on one occasion

it didn't have a laundry room. the house keepers knocked on our door at random times of the day.

although pet friendly, a $50 upcharge for your pet

no grab bar in shower no pool

pricy room service and bar

no drinking water and no laundry service

also, they do not offer a laundry service even though the room has a bag and there isn't any laundry stores

cleaning of the room whilst staying multiple days and no laundry service with no doin laundry nearby

huge laundry bins in elevator area, which also made one of the two elevators useless

a bit off the center, no basic services such as laundry, the window wouldn't open so the only circulation was

my only option was to let my kids out across the street and have them crossover to the hotel

there needs to be an outdoor clock on the rooftop by the pool and hot tub

the hotel employee allowed a very early check in

the gym and pool were nice

liked the decor, the gym address was very nice, the pool was spectacular, and i appreciated that there was an

laundry service was out of order and there was no sign or notice saying so, so i spent 30 minutes

the laundry facility was convenient and nice

maria at the breakfast was the best!!!

i loved the decor, the shower, the television, the staff, the gym and the location.

i also enjoyed the bar; the bar was a very unique gathering spot that i enjoyed

fee was for they informed us of a few amenities including a daily $10 food/drink voucher and $20 laundry service

i was told wrong information about laundry services, wrong amounts for on-site restaurant reimbursements and

when i checked in i was told since i would be there for over a week i would get laundry, a daily $10 to spend

wasn't a $25 buffet but a hot sandwich fruit cup and juice or coffee like a kids meal the price wasn't what i

location, room, facilities, spa, gym, breakfast

half of our laundry wasn t returned until i had to go and count the items that had been returned and realised

the laundry service is expensive

some of the cafe staff were quite terse. the laundry service provided is expensive.

mechanical noise in the 'wall' (a/c system--sort of sounded like laundry was in the wash), but it was the kind

surprise to stumble downstairs in the morning in search of caffeine and find an espresso bar

stayed at the main property where the casino is located and it was amazing

location was close to downtown and located with the casino inside of the hotel

beautiful room, easy to locate, great casino and restaurant

all of it !!! location to casino since i travel alone.

she told me there was room service but when i begin to order it said that room service wasn t available

we went to reception and asked that they should be complained to the laundry

no laundry. :( one day, only half of the room has been made, don't know why, it felt weird.

wish they had a laundry area for guests to use .

no facilities, no food, sauna cold, no laundry service

room was clean. i also used the gym and pool which was also nice.

construction, smell at entry, filthy laundry room, old furniture

complimentary laundry (on 3 different floors)

location, reception, rooms, breakfast, evening socials and free guest laundry were wonderful

the hotel had awesome themed rooms and events for the kids and families

comfortable suite, incredibly cozy bed, friendly staff, awesome coffee shop and gorgeous peacock bar off the

few small things like forgetting our room cleaning or overcharging for laundry which we haven t received back

even the bar staff were outstanding

location and early check in and comp breakfast and cookie and comp streetcar

one night i ordered room service (

and the view price location if it wasn't for covid restrictions the pool, gym, coffee shop and restaurant could

laundry was well hidden. needs a sign.

room service is pricey - skipped it and went down to bar or restaurant for food

rooftop pool and bar, small gym but top of the line equipment, coffee shop, extremely large lobby with bar

also amazing rooftop pool and bar area

the amenities ace hotels always provide: great food & beverage options, great lobby vibes, good gym, well curated

maybe, a checklist of all the amenities- pool, spa, gym, vue, surrounding sites within walking distance, etc

spa one of the best i've experienced particularly the eucalyptus cold mist

the bar chairs were dirty and ripped. that's the only complaint i have

most beautiful stay using pool and spa

staff was very helpful and the room service was amazing

the breakfast, both the buffet and a-la-carte options, are of high quality

the bar was swanky, the dining room was a wonder to sit in and i had a hard time getting out of bed /

pool and gym at the neighboring ace hotel were closed due to hurricaine ida but of course this was

moreover, the breakfast experience at the blue room was marvelous

other amazing little touches were the beautiful speakeasy bar only available to guests, a gorgeous wine and

need to speak to the company they use for laundry service, 4 t-shirts came back with labels attached, the labels

it would be nice to have 24 hour room service

pool went only to 4 ft and although the bar by the pool is open til 10 you are not allowed in the

excellent room service, modern gym equipment, whimsical cafe-lobby, overall friendliness

the gym is great

coffee bar was so convenient for light breakfast and coffee

i stayed in the queen double suite which was gorgeous, spacious and full of natural light

a little quicker with room service

morning coffee in rooms or on the floors, so we had to use room service at $24 per day----near extortional

room service was great as well

serve breakfast due to covid 19 they don't put blankets in the room due to covid 19 and that the laundry personnel

hotel does not have a microwave or laundry room, the ice machine on the floor was broken, and parking is expensive

they need to use better laundry soap sheets and towels we re hard terrible. ppl w as c

it was very clean and right off to the pool i loved it

be fantastic if it had a bar and/or cafe/bistro/or room service

great pool, gym and laundry facilities

guest laundry affordable $2/load

would have liked if we had the option to use bills instead of coins in the laundry

we were on an 8,000 mile amtrak trip so the coin laundry on 6th floor was great

beautiful hotel, indoor swimming pool, gym, laundry facilities, parking deck just for customers, high security

also, they weren't able to get us towels because laundry service hadn't finished with the towels

it was difficult to get around the laundry bins and one of the doors always remained open to see vacuums break

free wifi everywhere, no password, 0 fuzz

breakfast was okay, nothing special

restaurant and bar seemed popular; only had breakfast

no laundry facilities

the bleach smell. no laundry to wash clothes and no tv in the rooms.

wifi, tv, codes for entrance all worked flawless and there is parking ($34 for 24hrs) 1/2 block

we had trouble connecting to their free wifi

loved having the kitchen

no laundry facilities on the premises.

only twice a week, no laundry, no wifi, shuttle from airport advertised but there wasn't one, dirty floors,

room opened to pool

hotel does not provide daily room service, so we had to request towels, toilet paper, our garbage was piling

it was really hard to unwind and relax after hours with kids splashing water around and spitting

staff was hard to reach on the phone for laundry services or any services for that matter.

of coin operated laundry facilities (mainly a business hotel and not really designed for families) and although

theres no outdoor heated pool or laundry facilities that were advertised

the gym was not open 24/7 as advertised...

go holiday with my kids

3rd day of our stay, this was okay, but on the second day i asked a housekeeper for an additional laundry bag

would have liked a fancier bar and better work out facility

pete's waitstaff made sure we had champagne and chocolate sent to our room

located centrally near the french quarter but not in the quarter which was good for our kids

until i booked the hotel (parking fee) and arrived the hotel (service fee), and one time, my breakfast was

nice laundry facilities

choices are limited no laundry services fridge was connected to the power but turned off from inside, which

hotel because it had laundry facilities and when i used it, the online service did not work, the staff would

good laundry room too

breakfast, swimming pool, laundry

smell of sewage at the front entrance and lobby of the hotel, false advertisement of the pool and gym, i had to

the gym was amazing. the localization is also great!

room service have a small version of the luke's menu, and it is good

gym was also super nice

liked everything except them not answering the phone for room service

nice, very small (18 rooms), and lobby next to a very noisy bar

noisy, the bar downstairs had a burlesque show going on till midnight and you could hear everything

a bar downstairs and access to the pool table would have been great

site, no ice (they would call the hotel down the street and have it deliver 45 minutes later), no bar (like

bar listed in amenities is used for special events only, rates listed on booking

housekeeping made 6 trips back to laundry to find clean linen

a studio style room with a full kitchen

having a full kitchenette with dishes was was so convenient

awesome location and great unit - had a kitchen and loads of room

at the checkin counter - staff seems not to be sooo interested in the guests - towels in the gym are a joke -

dry cleaning charges are expensive & there are no laundry facilities close by.

no laundry facilities.

got room service daily for no extra charge and the staff was super helpful in supplying food/attraction

staff were great & room service very fast

loved having a bar right downstairs

no guest laundry.

disappointed that there was no laundry room and the laundry service is just far too expensive

laundry was coin operated

great laundry room. this was helpful since we had been out of electricity for days.

the cleaner took our laundry

no pool and no guest laundry but other than that would definitely

were not easily accessible, no towel rack near the sink, the tv was very small, no thermostat, no laundry facility

nice bar, comfy beds, gym, etc

bar in lobby

you are serious about using a gym whilst on vocation, i would look to find another place to workout

ac wasn t working, the room was too hot, couldn t open a window, no laundry service

no guest laundry

bed was very uncomfortable, and no place to do laundry

didnt have laundry facility, laundry service or anything close by to do laundry

also had issue with connecting to the wifi, and after several

laundry facility wasn't working properly.

our 45th wedding anniversary and we told the clerk and she gave us a room right across from the laundry room

they ran out of clean towels because the laundry pick up service never came to pick up the dirty towels and

two young kids slept on the sofa, which worked out fine

loved everything else. breakfast on the go was nice, and employees were very friendly.

no soy milk and no gluten free options no expresso coffee available no guest laundry

the laundry bag, shower cap are not replaced

the room service and food are excellent

no pet fee is great, location was a bit out of the way, but walking distance to where we wanted to go

the property looks pretty but not many amenities for a westin hotel there is no pool and no gym.