breakfast was available way early compared to other hotels.

one and onlt complaint is the grab and go breakfast

breakfast is good, we prefer gravy every morning

breakfast was great especially the eggs

had very nice breakfast!! hotel was newer and staff were very friendly!!

guest that was visiting the casino was in the hotel parking lot. taking a lot of space.

staying at the casino hotel was great as we were walking distance from the casino to enjoy myself without

the nola steak restaurant was excellent. the lobby was nice. it had plenty of parking.

the stray cats in the parking lot.

carpet in the room needs to be cleaned. the parking lot was trashed.

post a sign in laundry room. how long is the washing and dryer machine cycle

hard to manage laundry washers

i didnt like how my room was right across from the laundry room making it even hotter

guest laundry 3 out of 4 dryers didn t work.

laundry facilities

clean, laundry facilities were a nice benefit

breakfast, day desk workers, housekeeping, laundry room, security, etc

the hotel was clean. we used the laundry and they had free detergent.

no laundry service only diy

free breakfast buffet

good breakfast, good location and great staff! if i go back for work i will stay here again.

breakfast was great!!! bed was very comfortable

kids enjoyed

breakfast was good - area was a little small ...

room size with mini kitchen

one more thing, if you guys are going to offer laundry services, either have change for the customer, installed

i love this hotel, good breakfast and great staff

trying to find parking

great stay and very good breakfast

the parking is very limited

the free breakfast and the onsite laundry machines.

breakfast was great

comfortable bed, nice kitchen, huge bathroom

breakfast

large fridge in room, small kitchen/sink with dishes and utensils

was bland exterior door from corridor to outside was not functioning(end where laundry located)

the towels had long black hair on them clearly not checked as they came out of the laundry

friendly staff only indoor pool west bank amazing free breakfast

loved the location the pool the room the soap you guys use smells so good other hotel soaps normally smell like

there was even an italian restaurant just next to the hotel parking that we walked to and enjoyed a delicious

breakfast

the location also has fenced in parking and a pool and breakfast

didn t like that there weren t any breakfast left by the time i went to get some but i figured that was

breakfast was good and the room was clean and comfortable

the location also has fenced in parking and a pool and breakfast

liked that there is a kitchen area

from desk is super rude (alex) they overcharged me multiple times for a pet fee yet claim it s the

the upgraded room features and breakfast.

that i couldn t get in the pool will be there for the summer time

the room was clean and the free breakfast was great.

didn t have coins for the laundry

management could have done better with having coins for the laundry service

i had to utilize the laundry room during my stay, and the stackable washer/dryer combo took 85 minutes start

it was not large but had a wonderful couch, and everything needed, cups, coffee, plastic laundry bag, plugs

coins at laundry room

room next to housekeeping and laundry

cold, depressing in first floor, and the laundry bother us during staing at evening

room next door to laundry very loud should not be used

safety plate,,rude front guest customer ,,no ice machines 1 towel 1 soap for a 4 night stay with kids

location of my room. then being pet friendly

self-laundry room

the closeness of the parking spots

iocation was great comfortable clean free parking

room service (food delivery to the room), no hot water and no premiere channels (willing to pay

the pool

they were very friendly, the breakfast was good, everything was clean, and its was a great location across from

large room equipped with kitchen, breakfast included.

breakfast choices are great

the pool.

breakfast choices

ok room smell agreeable personal friendly and cooperative parking sufficient spatious laundry adequate safety

beds, clean, laundry available, good breakfasts, bath tub as well as shower, non-smoking, excellent tv with good

don't like the fact that they disturb knocking on the door at 9 or 10 talking about laundry check out is at 12

missed breakfast

the wifi was strong the cable channels that my child loves was clear and the breakfast selection was very

the breakfast was excellent

did not like that the pool was not in good condition

to pay to have wifi. the commission to pay with credit card

know in advance it was a haunted hotel, had to pay to park in the parking lot, had to pay for wifi, no hair

no tv in my private room. had to pay extra for wifi. some ones dirty sock found under my bed.

wifi and parking is not free

her we didn t want to assume the pillows were clean and asked for new ones so she went to the laundry room

great breakfast and very crisp clean room

no bacon for breakfast.

parking

the rooms were clean and tidy, parking was good and close to the french qrt of new orleans

laundry room ud83dudc4dud83cudffe

kitchen had dishes and pots and pans and a toaster! laundry facility was cheap!

laundry facilities, cold water, well stocked vending machines

laundry area very convenient

availability was key. i also appreciate the laundry room, parking and internet.

close to restaurants and places to get beignets for breakfast

very nice hotel and a great location. the price was great and pet friendly.

parking free breakfast. the rooms are amazing

people kept leaving their kids in the hotel lobby to play while they were in the restaurant

breakfast had boiled eggs, individual cereal, juices, instant oatmeal, pastries and lots more

me and my mom used the on site laundry it was clean

the fitnesss center and laundry room were out-of service.

the laundry room was clean with good machines

no enough information about the faculties, found out by accident there was a laundry onsite

loved the bath tub spa. the room was huge. kitchen was great. ac was very cool. lots of space.

if i had to say one thing it would be that i would have liked if they had laundry facilities

idea of area and ended up downtown in awful place-whole trip ruined and they still charged me $75 pet

no room service, no breakfast. not stated on booking form. yet still charged for parking.

location! and a sweet little pool to cool off in the afternoon.

the pool was horrible, just too small

it met all of our expectations. wish we could have ordered speciality coffees in bar area.

bathroom fan, the shower being a little hard to figure out and maneuver, and some noise from loud bar patrons

love the style and the rooftop bar is beautiful

that included one free sparkling wine at the hotel bar and use of a gym, but as i was only staying one night,

we also really appreciated the availability of a voucher for the gym next door

everything, i loved the free laundry ,w/free detergent! i have never had that before!

location / clean practical rooms self contained free guest laundry ud83euddfa

in addition, the laundry service is free but lacks good instructions on how to use it and sometimes the washing

laundry room was clean and free

free laundry the location friendly staff the wrist band for access was great

self-parking garage

wonderful! cool location, very nice room. great staff. free parking was convenient.

ended up staying for a week with two people working remotely and we didn't have any issues with wifi connectivity

everything was perfect. the location is good especially with kids

free parking is provided, hotel staff is very friendly

no laundry soap but the book guide said is on front desk

the rooms had easy access and the laundry was nice and clean

guest laundry was clean and everything worked great

laundry didn t wash our clothes correctly

internet was reliable, but you have to obtain membership before getting complimentary wifi (not mentioned in

laundry facilities are too small and the dryer barely works, and i would prefer rooms with a

extra pillows available, no laundry facilities, and the key cards and elevator only worked about 50% of the time

the maintenance guy came to the laundry room due to the washer saying error

there's a shopping mall 5 min walk from the place, so a lot places to eat and walk around clean, gym works, no

breakfast improvements

no laundry services on site.

bar in lobby closes at 10pm, wld be nice if it was a little later seeing as this is the big

bar personnel s

getting onto guest wifi is cumbersome, and frankly i never managed it

free wifi, had to pay to park at hotel, no fridge in rooms

i do believe it had been washed/laundry but it needed to be thrown away

room was near laundry room, ice room and sitting area for our floor

the staff was great. the room was nice and clean. on site laundry wss nice

exciting real nice staff, everyone pool area was plus could use just a li more light at night for kids but very

springhill suites has 2 queen beds and a sofa with trundle bed, which was perfect for our two kids

laundry room out of service. could not order a continental breakfast.

inexpensive laundry facilities

laundry was not working.

walk in, so it made everywhere wet in the bathroom when we took a shower, and i wish they had a laundry room

did not inform us that guest laundry was unavailable at check in

loved the rooftop bar with amazing views

the lobby bar had a jazz trio, one evening, playing 40's style jazzy swing

clean, comfortable. great bar and great breaks

only thing that bothered me was the service at the restaurants and bar wasn t good, it was lacking quality

no in room dining service. no parking garage connects to the property. snack bar closed at 3p.

the charges for laundry is too exorbitant.

laundry services - only one washer/dryer

laundry was very expensive, even for a hostel, and my british card didn't work in the washer--and

fantastic laundry facilities and awesome bar you can drink at whilst waiting for your clothes to dry

laundry was $5 a pop which i found a bit steep

laundry facilities dirty, pet trashcan by pool area was overflowing for 3 days

we chose it for the room amenities like the kitchenette, and finding out there was a laundry (coin operated)

access to room was a stretch but managed propping back door open while doing laundry

the laundry machines are super old and barely work.

staff super helpful and facilities great including laundry etc

wake up early for the great breakfast. please get better turkey sausages and bacon choices.

breakfast was great! walmart was 2 minutes away.

breakfast.

fix wifi

wifi kept going off!!!

loved the pool gym and that it had a laundry facility

the guest laundry was not working and was the case for the entire 4 days we were there

on site laundry

had self laundry, small but decent gym, a whirlpool and swimming pool (which we didn't use)

incorrect breakfasts, we reserved as 4 adults and were given 2 adult breakfasts and 2 kids menu

was no workout room there was no washer and dry to do laundry

frequent noise throughout our stay; sounded like a laundry chute or trash drop; kept hearing a metal flapping

laundry was not available.

bed very comfortable free laundry was wonderful excellent location

tried to order room service but had no luck

it didn't have a laundry room. the house keepers knocked on our door at random times of the day.

left two large bins of laundry in hallway after 8:00 pm on one occasion

the only thing that could be better would be having a pool or gym access in the hotel

room service breakfast was delicious and fast

didnt have a pool, but usually, when traveling, either front desk will mention gym location, bar , restaurant

no laundry facilities to dry everything fter we got caught in down pour

i didn't like seeing the dirty laundry containers everytime i got on and off the elevator

also, they do not offer a laundry service even though the room has a bag and there isn't any laundry stores

only missing piece (which is not really a big deal) was the absence of any laundry facilities

a bit off the center, no basic services such as laundry, the window wouldn't open so the only circulation was

i found the laundry and took towels from the one bin with towels

laundry definitely needed fabric softener when washing the towels

no laundry no pool

good breakfast selections, not not a full breakfast

6th floor that currently (july 2026) has wifi blind spot and i had to be relocated

liked the decor, the gym address was very nice, the pool was spectacular, and i appreciated that there was an

there needs to be an outdoor clock on the rooftop by the pool and hot tub

the gym and pool were nice

lots of amenities: gym, pool, spacious & comfortable rooms

room, accommodated an early check in, complimentary snacks and water in room, refrigerator in room

fee was for they informed us of a few amenities including a daily $10 food/drink voucher and $20 laundry service

when i checked in i was told since i would be there for over a week i would get laundry, a daily $10 to spend

i was told wrong information about laundry services, wrong amounts for on-site restaurant reimbursements and

staff was welcoming and afforded us an early check in

had to pay extra to use the gym

the laundry facility was convenient and nice

laundry service was out of order and there was no sign or notice saying so, so i spent 30 minutes

gym needs improvement

spacious modern rooms. walking distance to canal street. friendly personnel. good wifi.

it was be nice to have a breakfast restaurant

beautiful room, easy to locate, great casino and restaurant

parking payment based on casino play a little confusing. wish you had a pool or access too.

room service was extremely helpful and anytime i had a question - it was answered promptly

no room service or housekeeping because of covid.

stayed at the main property where the casino is located and it was amazing

staff, rooms, pool area. enjoyed everything

the pool area and gym were also very nice

ordered room service and the food was absolutely inedible

awesome outdoor pool and gym

chandelier bar and chemin de la mer beautiful, accomodations very contemporary and stylish with clean look and

some of the cafe staff were quite terse. the laundry service provided is expensive.

half of our laundry wasn t returned until i had to go and count the items that had been returned and realised

the laundry service is expensive

mechanical noise in the 'wall' (a/c system--sort of sounded like laundry was in the wash), but it was the kind

room service available, original wood floors, classic 50's era furniture and decor (also they have

we went to reception and asked that they should be complained to the laundry

wish they had a laundry area for guests to use .

no facilities, no food, sauna cold, no laundry service

no laundry. :( one day, only half of the room has been made, don't know why, it felt weird.

room was clean. i also used the gym and pool which was also nice.

few small things like forgetting our room cleaning or overcharging for laundry which we haven t received back

there was an overwhelming smell of pet urine and dried pet feces on the floor

room service was accommodating and friendly

didn t really we were literally right across the street from the casino and walking distance from bourbon st

gym and pool were great

location, reception, rooms, breakfast, evening socials and free guest laundry were wonderful

complimentary laundry (on 3 different floors)

construction, smell at entry, filthy laundry room, old furniture

was perfect for me ,the location the price of hotel , breakfast bar ,the people that worked there was very

i didn t like that the property was pet friendly.

wifi was slow.

wifi in the hotel is amongst the worst i've experienced. rooms are spacious but dated

morning coffee in rooms or on the floors, so we had to use room service at $24 per day----near extortional

even the overly warm pool on one particular day was very welcoming and not the least bit over chlorinated

by quality of room service meal one night-excellent

serve breakfast due to covid 19 they don't put blankets in the room due to covid 19 and that the laundry personnel

they need to use better laundry soap sheets and towels we re hard terrible. ppl w as c

hotel does not have a microwave or laundry room, the ice machine on the floor was broken, and parking is expensive

it was very clean and right off to the pool i loved it

we traveled with our college kids and we were able to all be on the same floor, which was great

only twice a week, no laundry, no wifi, shuttle from airport advertised but there wasn't one, dirty floors,

no laundry facilities on the premises.

pool and location

prices was on snacks but because we where two hours away from home and was on vacation with the kids we just

good free wifi and real coffee in the room

laundry was well hidden. needs a sign.

the gym was also to our liking- with it proving a very effective use of space (best not to go at peak

no room service between 12pm-5pm. we were doing night film shoots and waking up around 2:00 pm.

i loved the facilities! they had two restaurants and a bar i believe + the rooftop pool & bar

great amenities, food, gym, coffee, etc

stunning, the location was very central, the room was ready as soon as we arrived and we also got late check

moreover, the breakfast experience at the blue room was marvelous

the bar was a highlight & we were so grateful for the 24 hr room service

the hide away bar is charming

the hotel bar is simply amazing, the decor, drinks, food and ambiance are very unique and hotel guests have a

no laundry facilities

the bleach smell. no laundry to wash clothes and no tv in the rooms.

minimal, small furniture, television didn t work, wifi didn t work

location and the 2 bedrooms with 2 bathrooms with refrigerator and kitchen stove and dishwasher

wifi, tv, codes for entrance all worked flawless and there is parking ($34 for 24hrs) 1/2 block

also, they weren't able to get us towels because laundry service hadn't finished with the towels

it was difficult to get around the laundry bins and one of the doors always remained open to see vacuums break

booking process, no window in the room, skipped room service one day

hotel is very misleading, if you have a pet do not book this place, try the w or the royal sonesta

it was walking distance to the casino, restaurants and canal street

the laundry bag, shower cap are not replaced

no soy milk and no gluten free options no expresso coffee available no guest laundry

she also left a note saying something about checking the wifi when i didn't need the hotels wifi because i had

the room was nice and clean, location was great, and the gym was well-equipped.

room service breakfast was better than restaurant buffet and cheaper

need to speak to the company they use for laundry service, 4 t-shirts came back with labels attached, the labels

went only to 4 ft and although the bar by the pool is open til 10 you are not allowed in the pool after 7

the bar serves a killer cajun bloody mary

we also got a $15 credit for the mini bar in the room but we didn't use it, i thought that was a nice touch

decent gym facilities

site, no ice (they would call the hotel down the street and have it deliver 45 minutes later), no bar (like

noisy, the bar downstairs had a burlesque show going on till midnight and you could hear everything

nice, very small (18 rooms), and lobby next to a very noisy bar

a bar downstairs and access to the pool table would have been great

bar listed in amenities is used for special events only, rates listed on booking

3rd day of our stay, this was okay, but on the second day i asked a housekeeper for an additional laundry bag

the part of this hotel is the private bathroom and the early check in

kindness of staff, amenities of hotel, two restaurants with good food as well as 24 hour room service

you have to walk through the gym (which always seemed busy) to get to the pool, which was annoying for gym

the roof top pool is nice and love the style of the hotel

no guest laundry

ac wasn t working, the room was too hot, couldn t open a window, no laundry service

bed was very uncomfortable, and no place to do laundry

didnt have laundry facility, laundry service or anything close by to do laundry

gym

no laundry facilities.

dry cleaning charges are expensive & there are no laundry facilities close by.

we forgot her name but she really set the bar for our return to this hotel and recommendations for others to

under construction. no room service. wasn t told about that. not a 4 star

everything else, the friendly staff, the room, the cleaning, the fast wifi.

lots of great perks, breakfast, wifi, pool, hot tub, fitness room, laundry, dinner with 3 drinks

guest laundry affordable $2/load

would have liked if we had the option to use bills instead of coins in the laundry

and loved the use of guest laundry

great pool, gym and laundry facilities

housekeeping made 6 trips back to laundry to find clean linen

beautiful lobby with bar area

plenty of room, nice kitchen area

wifi working

a place says they are pet friendly they should have an area for pets to be able to pee that s not 2 blocks

the cleaner took our laundry

disappointed that there was no laundry room and the laundry service is just far too expensive

laundry was coin operated

no guest laundry.

great laundry room. this was helpful since we had been out of electricity for days.

also noticed a lot of room service trays sitting outside the room for a day or two

no pool

pocket doors were very squeaky and we ordered room service for two and it was cold and only came with one set

the staff and location.. loved the gym ..

the location is great!! they also have a really nice and spacious gym.

no pool and no guest laundry but other than that would definitely

were not easily accessible, no towel rack near the sink, the tv was very small, no thermostat, no laundry facility

wifi kept cutting off and on, and there were some guests (family with noisy kids and a little

late check out plus plus plus

wifi kept cutting off and on, and there were some guests (family with noisy kids and a little chaos) who made

free laundry on site with detergent provided, great location, very clean, great

there's complimentary guest laundry (washer and dryer) which is highly appreciated

free laundry ad laundry supplies were really

laundry facilities were excellent

not able to use laundry facilities as upgrade work in place