needs laundry. no breakfast when we were there.

awesome location, friendly staff, secure, great pool area, not even that loud

better on property bar and have an on sight resturant

comfy bed, wifi was fast and free, location in french quarter but not bourbon street

it would be nice if hotels had a little stool in the bathroom for kids and short people

there was no laundry facility to wash his backpack or clothes that it spilled on

no laundry - either self serve or laundry service. no microwave.

shout out to the small bar and restaurant, all good

free wifi was hard to connect

no room service.

great pool

the pool and amenities were wonderful

cottage 1 was very well laid out and furnished. lovely pool. good grits. great location.

cottages are haven of tranquility in busy french quarter. pool is an extra bonus.

the pool was a little cool, but so was the weather so it s understandable why.

the bar was a nice treat

i had to stand in a specific spot in the room to connect to wifi, this was a nuisance

fantastic cocktail bar and nice cafe

bar with live music in hotel

there is a fridge, good tv, & strong wifi

only thing i did not like was there was no laundry facility inside the hotel, but other than that it was very

happy hour at bar was great

location, comfortable rooms, very nice staff, coffee and ice water in lobby was nice, beautiful pool

was not able to reach room service after repeated calls to get a breakfast

the hotel restaurant bar was not open even though they said it was

laundry facility at the hotel for guests

my only suggestion is if there was a place for laundry on site.

pool area looked nice

the pool

bathroom been updated. excellent room service. nice roof top bar

a laundry service would be a bonus!

walls are a little thin so you can hear people walking through the corridors at night, and the laundry service

bar and pool area

* unsecured wifi (no password) * staff going into the room a minute after i left, when the do not disturb sign

there is even a lovely pool

no laundry (self service) facilities

it needs a guest laundry room, otherwise excellent and when visiting new orleans i will stay in that hotel

no guest laundry room.

also seemed to run out of everything, no teabags because someone didn t order them, no more laundry bags

no laundry facilities or breakfast

there wasn t any laundry facilities

there is no room service, no guest laundry or laundry facility and not even a hotel store

room in my price category and was placed in a small and rather dark space with a view of the laundry room and

only downside was the wifi that kept going in and out, but it made me rest more instead of being on my phone

the front desk staff were not terribly welcoming and nothing was explained - like wifi access

a gorgeous building with balconies a central courtyard and a pool

great for kids as well

wifi was spotty

they did an early check in for us

breakfast, wifi, location, coffee and blow dryer in room.

the balcony over the pool was divine

room was spacious and well appointed especially the kitchen

the pool area was very nice and we enjoyed meeting other travelers

the courtyard is so pretty although too cold to use the pool

to everything but still quiet at night, room w balcony was a plus, it was great having a mini kitchen area to

my clothes out for laundry and was told it would be a one day turn around

to bring laundry down to main lobby was odd inconsistent and confusing emails pre arrival door staff very

used the laundry service once but it was delivered back to the wrong room

restaurants in nola right at the ground floor, drink at the famous carousel bar, get twice a day room service

the restaurant and carousel bar were outstanding and the staff who was helpful and so very friendly

no laundry facility

the size of the room was a bit small. laundry services were down.

needs self-serve laundry facilities as closest laundrette was a long 15 min walk away in the heat

tub would’ve been nice for the kids but no big deal

it s affordable, clean, has a pool, close to everything in the french quarter.

location, the gym, the laundry room, and of course the room

there was a full size laundry room that i always take advantage of

complimentary laundry facilities are available, just bring soap

the laundry room was temporarily out of order

it's clean. it has a laundry room. the bed is comfy.

property did not have a pool on site and the laundry services were not available

great spot. beautiful hotel. lovely staff. love that there is an on-site guest laundry.

we actually used the laundry to wash some clothes and that was a

helped that hotel had laundry facilities could do washing in hotel

billing was incorrect. we were charged for others laundry, valet which we did not use

no reasonably priced laundry facilities

1.did not have laundry for guest. 2. pool needed to be heated.

the bell desk went above and beyond in settling us in and helping with laundry

old laundry from previous guests were even still in the room

hotel is pet friendly but there is not a place to take your dog for the bathroom without walking a couple of

, french market, waterfront, lots of restaurants and bars right outside the door

very very nice staff clean talking beautiful rooms a restaurant good food pool nothing else to

patio balcony, pool robbie was very nice and helpful

the pool area is beautiful and it is shaded but such a cool and tranquil retreat from the intensity of

very nice tiki bar & cafe within

the ice machine and laundry on our floor was broken and the pool was chilly.

in the city the staff were always accommodating if i needed extra materials such as detergent laundry bags

location one block from bourbon st, close to the laundry facilities.

and the laundry was out of action

parking, breakfast, laundry

great location. spacious rooms. beautiful courtyard. quiet and peaceful. laundry facilities.

did not have a complimentary packet of laundry detergent provide a later checkout time

got to do a little laundry ;) staff was amazing

the room was super quiet and they have fee washing machine to do the laundry available 24h that we really

room were so large and spacious, it was great to have separate bathrooms and laundry facilities right there in

there was no laundry service

small room, when we walked the halls, trash bags all over, along with dirty towels and other laundry just laying

us to a clean room, or better yet not have piles of laundry and garbage scattered all over the hallway

hallways were filled with pikes of dirty laundry, some even bloody, as well as broken hangers and pieces of

of cleanliness, no room service, no laundry service, room was outdated, no usb charging ports, stained

laundry facilities to use on the property would have been good.

there should be a laundry

would have loved a laundry area on site.

although they didn't have laundry services onsite we were directed to the corner laundromat (which was a surprise

not clean personnel not smiling not ready to serve or help no laundry

the went over and above to compensate for the irregularities caused by covid-19 with room service, valet, bar,

wish they had a bigger swimming pool

the bar was awesome and the spa was amazing

clean well equipped room, huge bathroom comfortable bed jazz bar was really

bar stools were uncomfortable at the bar and back ground music needs to be played in the

a laundry room would have been great bigger pillows

the lobby and red bar room.

super comfy bed and good wifi

room service was good for breakfast, except they forgot to put toast on plate with eggs

no menu in the room to order room service

they washed and dried our laundry

perhaps it was from the hotel doing laundry

they also provided us with the code to the laundry room where we grabbed extra blankets and toilet paper

couch is ripped, wifi didn t work, no manager on site, called for towels and never got a call back

kitchen was modern and new, but lacking general cooking utensils

laundry service is very expensive, but probably pretty standard for such a fancy hotel

i ended up paying full price for one night (not even a 24 hour period) and wifi wasn't free in my room

great gym with top notch equipment. clean hotel. very nice.

they had a nice gym

never had breakfast but room service was amazing

were in room no 12 and i wouldn't recommend that room, as the laundry room is close to that room and they do

the pool, the staff, the historic nature, the garden!

we have 2 kids

perfect fit if you re needing somewhere to mainly sleep without any special amenities (gym, pool, breakfast

no parking no pool had to park 6 blocks away no access to the other property that had hot tub

& my girlfriend had severe respiratory allergic reaction to cleaning products used in the room or laundry

laundry room under renovation

room was near the staff laundry room

like the self laundry service with free detergent and dryer sheets

it was around the corner from the elevators, next to the vending machine/ice machine and the laundry room

there's complimentary guest laundry (washer and dryer) which is highly appreciated

laundry facilities were excellent

very handy to have use of the free laundry facilities which were very good

free laundry ad laundry supplies were really

free laundry on site with detergent provided, great location, very clean, great

housekeeping was just ok- left laundry outside our door, didn t clean coffee filters

in time, laundry, it is a four star but it has no breakfast, the man who carries bags is no

there was no elevator and no way to do laundry

one of the bellboys was helpful telling us where to get our laundry done when the hotel refused to do it

blowing horns early in the morning (not the hotels fault nothing they can do about this) and laundry being

you can walk across to marriott there is big shop to buy hot or cold food and laundry on the 5th floor

electrical outlets not functioning, ac a bit finicky, tv channel selection a bit limited, no laundry service,

we were told it s the kind of laundry detergent they use but i still felt grossed out

hallway always had the laundry in the hallways ( maid service) like 5-6 bags

the only thing that stood out to me was the room service other than that nothing really to major

not having a self serve laundry room, and the pool bar could stay open a little later

don't skip onsite bar (sazerac) for exceptional cocktails

the drinks at the pool were too sweet...whiskey sour. the bar made them so much better.

the service provided at the spa, pool, restaurants and entry way into the hotel were impeccable

food was really good at both the restaurants and spa was amazing!!

courtesy of the staff, clean room, and location. also, the laundry facilities for guests.

loved it ! greer room, laundry was very convenient and very friendly staff

under construction no place for breakfast no lounge no laundry no view very unhappy

also cost for pet insanely

very friendly and helpful staff and bar staff.

no laundry. no breakfast.

continental breakfast in a nice dining room or you can take outside to a courtyard around a nice pool

the room was direct access to the pool

the wifi didn t work in the room (111) 2

just older place needs some tlc and better wifi

you have to pay for wifi and it s 38 dollars a day to park your car there, and the beds are very small but it

great room service cleaning was great

large rooms, onsite coffee shop, bar and restaurant

club and restaurant bar facilities only fair

the windows are painted shut in an extremely messy way, the walls and doors are super thin, the room service

nice to have free laundry facilities

appreciated access to filtered water in the lobby and access to laundry facility

i even worked out and did a load of laundry for free

gym is mediocre

price also included a wellness fee, but tbh every small hotel we had been to, had better equipped gyms and pool

no laundry on site. no breakfast. it was closed for construction .

i have dirty laundry towels in front of my room all day and night when i check in and when i left

no laundry or breakfast offered so overpriced

no laundry room

and you didn't have laundry facilities which would have been convenient, but overall, it was a great stay

the laundry bag, shower cap are not replaced

no soy milk and no gluten free options no expresso coffee available no guest laundry

gym, room, lobby bar

i loved the view from our room & the convenience of the bar and gift shop, mall

no pet fee is great, location was a bit out of the way, but walking distance to where we wanted to go

no guest laundry

ac wasn t working, the room was too hot, couldn t open a window, no laundry service

bed was very uncomfortable, and no place to do laundry

didnt have laundry facility, laundry service or anything close by to do laundry

very close to the casino

the bed was lovely. laundry facilities were excellent

laundry room had a dead bug and no maid service due to covid, however the staff was exceptional

the staff was very helpful upon arrival and gave helpful information on laundry services that were available

laundry facilities ice machine and complimentary bottled water each day in our room

second room, had to move because there were some frat kids that was loud; which is understandable i assume

guest laundry doesn't exist

no laundry room for

no laundry facilities

there wasn t a laundry facility.

the gym was closed i like to workout

were not easily accessible, no towel rack near the sink, the tv was very small, no thermostat, no laundry facility

no pool and no guest laundry but other than that would definitely

gym was basic - water station was broken and sign said - go to lobby

the gym had a few pieces of equipment in need of repair and several that were just in need of updating

gym was small but had good variety of equipment

they have a guest laundry and vending machine on the 12th and 18th floor

we tore it apart and begged to look at laundry or lost and found ourselves and they were very rude and could

air conditioning, fridge and microwave, laundry facilities

guest laundry required coins but the desk didn't have any for change

the guest laundry areas were often in use by staff for towels

very good value diy laundry

onsite linen service meant having *no sheets* for *two nights* when the laundry service couldn't make a delivery

also there were folks smoking out at the pool area with kids around and i’m not talking about cigarettes

everything is modern, clean and they have a bar in the hotel and a pool!

been driving for 6 1/2 hours from katy tx i get my room put my ac down to 60 mind you i have 2 kids babies at

the cleaner took our laundry

laundry was coin operated

great laundry room. this was helpful since we had been out of electricity for days.

no guest laundry.

disappointed that there was no laundry room and the laundry service is just far too expensive

no laundry facilities.

dry cleaning charges are expensive & there are no laundry facilities close by.

are no facilities such as a bar or restaurant

wifi is stable

also was hoping to use the spa and it was not in

noisy, the bar downstairs had a burlesque show going on till midnight and you could hear everything

site, no ice (they would call the hotel down the street and have it deliver 45 minutes later), no bar (like

a bar downstairs and access to the pool table would have been great

nice, very small (18 rooms), and lobby next to a very noisy bar

bar listed in amenities is used for special events only, rates listed on booking

breakfast was good

the breakfast is not as advertised

they could have some real bacon and sausage for breakfast

the room was clean and comfortable. loved the partial kitchen condition.

breakfast was not good at all. the menu need to be update with more options

no laundry service, even though there are laundry bags and a form in each room.

a room service is not speak enghish

the connivence of the gym by our room.

the toiler paper bar was put on backwards and my friends and i spent most of our stay getting the roll of tp

room service was fast, room was clean

no laundry.

lights in the hallway, no mirrors in the room at all no bathtub/ more lighting on pool area no laundry service

wifi drifted in and out

then texted us later saying for another additional charge we could have late check out which we did not do

nice little pool area

only twice a week, no laundry, no wifi, shuttle from airport advertised but there wasn't one, dirty floors,

no laundry facilities on the premises.

restaurant and bar on-site as well

go to bar area for breakfast

one night i called for room service, my call was transferred and in rough way i was told that that service was

wifi was great

nice and clean free laundry

there was a laundry room which was free to use

did i mention the free laundry

comfortable, very friendly service, good breakfast, generous amenities, free water supply, self laundry room,

the staff was very nice to us and gave many recommendations on places to eat also they have a laundry room for

the beds were comfortable and the laundry room made it easy to stay on top of our clothes during the trip

could not get dryer to work in the laundry

took advantage of the outdoor patio and laundry

laundry amount was too much

laundry room

housekeeping made 6 trips back to laundry to find clean linen

at the checkin counter - staff seems not to be sooo interested in the guests - towels in the gym are a joke -

and the bar is only open thursday- friday and only for a few hours in the evening

beautiful lobby with bar area

enjoyed the two queen beds, the mini living room, the mini kitchen with the spacious counter top, the extras

supplies were extremely limited (towels, toilet paper), and needing to potentially do laundry on a short stay

so beautiful. exceptional clean. very comfortable. clean hot tub and pool. great ice maker.

pool is nice but small, we loved the hot tub though

there were board games for the kids and the pool area was beautiful

the only thing i didn't like was that the pool was very small.