dry cleaning is available at standard rates, but no other laundry facility (apart from a trouser press)

patchy wifi

we needed an early check in and were able to get into our room at 11

bed was very comfortable. room service was prompt and the food was of a good quality.

poor room service

laundry and bathroom was clean.

stairs were cluttered with laundry bags, probably breaking health and safety

friendly staff, lovely modern bar didn't try food so can't comment on that

bar with a good range of drinks,great location and a very good price for the room considering the

staff were helpful and friendly, and the bar was nice and relaxing

laundry left lying around in breakfast area

well-equipped, clean hotel with excellent wifi and friendly staff happy to recommend local pubs

the bar was a bit small

guy on reception and later the on the bar was amazing

warm welcome from the staff, great bar service, beautiful room - we had a suite on top floor

staff were friendly. wifi worked well. good price in theory......

great location, great for parking, food very good.

and he works 24/7 to maintain his impeccably clean bar

pleasant staff very helpful nice quiet location plenty of parking

she really was a pleasure to meet, the accommodation was so clean and comfortable and the bar was very cozy,

location nestled in a beautiful valley room was beautiful, outside bar area was great

we were hungry, but breakfast was already over, (it was about 10:30am when we arrived) however, we were still

the narrow lane access is blocked in one direction by street parking

the breakfast was also good, with local produce and a range of dishes to chooose from

a minor gripe, the wifi was patchy in an area where we had no mobile phone signal

had to pay extra for breakfast. no spa facilities.

close to the piece hall (we were attending a concert) bar was open late on our return

plenty of parking

there are lots of car parking spaces out the back of the hotel

the bar. parking

tiny thing, the wifi connection was a bit of guess work given the signs in the rooms and the details on the

rooms cleandaily and room service was available

couldn't fault it, the room was spacious, well-appointed and spotlessly clean we had dinner and breakfast included

professional and courteous staff, the rooms very nicely decorated and clean and tidy, the free breakfast was

wifi a bit intermittent

wouldn't flush big crack in the sink woken up at 6 am by the laundry truck fobbed off by

were a group of 14- they didn t bat an eye lid when we rearranged the sofas and chairs in the bar area

for 2 adults and 2 kids (young pre/ teenagers) and i was offered 2 x non ajoining double rooms

bar area had a nice outlook over the countryside

no room service at night

i returned to bar to be told by landlord to follow him, we went to the laundry room where the lady who was

parking for a few cars across the road

friendly staff quaint hotel and bar food very good

early check in and friendly staff.

good parking. very comfortable bed. good tea/coffee provisions. friendly host. spacious room.

and laundry room next to my room dryer

excellent breakfast, and v popular italian restaurant on site or by room service

wifi in the room connected decently on the laptop with 2 bars, with good speed and enough to work

great portion sizes when we ordered room service

wifi did not work in my room (signal was poor).

not pleasant view:( glass recycling lorry saturday morning, laundry lorry monday morning, banging doors and a

nice and quiet late evening even though the hotel was full with a wedding we had a continental breakfast this

location and pet friendly

we asked for room service but was told that the chef was preparing for the wedding buffet

a tad warm in the rooms for us and car parking undefined, but that s just being super

laundry on floor in corridors this should be put directly into skips not on carpets high infection

this break was just what we needed after a stressful christmas and we were relaxed, even with kids

bar meals were of good quality

comfy rooms, nice pool, good gym, excellent staff.

our evening meal in the bar was excellent

rooms are above quite noisy spaces such as the main bar of the gym; so those who do not like the sound of bass

the hotel has high standards and is very clean and well looked after, gives high class vibes, breakfast was

parking for residents , day time wedding took priority no room service even though they have a

there was no opportunity for room service.

well appointed room, excellent breakfast and professional and friendly staff.

location is fabulous and the bar was lovely a cosy with an open fire

nice traditional bar area with open fire and tastefully decorated separate dining room

pet friendly nice evening meal and breakfast nice spa bath reasonable price and quiet location but

building is a beautiful sight as you approach and the bar restaurant area is cozy and welcoming

ceiling a bit low in our bedroom and no bins for pet mess

room is next to the laundry -the room vibrated when the washing machines where running -through the

breakfast table was cramped and had to share with others

wifi dodgy in courtyard room

the rooms felt a little tired and the wifi was next to useless.

wifi in restaurant not good

could hear other guests in the next room. i was next to the laundry so woken in the morning.

from lugging our heavy suitcase up and down the stairs, to getting us a few bits of laundry done - and returned

the room was lovely, comfortable bed, lovely facilities and plenty of car parking

lovely relaxing bar area

staff, good comfy rooms, good wifi throughout

setting the staff really lovely and friendly nothing to much, the bar comfortable food

wifi required you like on facebook and twitter etc before access. no nees for that.

great hotel, friendly staff, atmospheric location. it was great that they had ev chargers.

had some issues with ev charger but that's not directly managed by the hotel

drinks at bar was a little pricey, and the wood work could do with tidying up etc: stair rail, doors and

particular praise to laundry service - super soft towels

fantastic wifi - boosters on evry floor

added breakfast on in the morning - theyre flexible with that

big room, bathroom was nice and big , wifi connection was excellent and the location

good parking, clean and friendly!

5 hrs to check in as no laundry available

the bar and other sundries could have been slightly cheaper

easy parking, good bar and food and the room was clean and spacious

no back up provisions for food due covid whereas other hotels provide room

and also to the two guys on the bar - i think one was called john-paul

front office staff, unhelpful, made up prices for my laundry to suit themselves,guessing went into their pockets

is clean fresh clean bedding and pillows. comfortable bed, smart tv with good wifi.

room - comfortable and quiet with a good breakfast

hospitable, very informative & made our stay memorable, got an excellent choice of food & even room service

wifi wasn't working properly but staff were trying hard to sort out disappointed the bar hasn't

noisy think we were next to a laundry or boiler room!

also irritating that they noisly wheel the big laundry carts across the carpark by the bedroom windows for a

out window was laundry cart staff loud in corridor early morning no personal touch at check

pool was great for kids and lovely and warm

also lots of kids running around reception area, it looks like you are housing a lot of immigrants, this is

is no place to sit and have a drink or a coffee in the hotel and no food via room service which was unexpected

just some problems with smart tv wifi which we reported

wifi and netflix not working, we were given access to a mobile wifi which was extremely unreliable

at breakfast the young lad who took our order couldn't do enough for us

the only thing i can grumble at is that i like room service & this hotel didn t provide it

case', and on reaching ground floor couldn't get into hotelnwith my guest card, as it was the laundry area

laundry piled outside of doors difficult to get in.

laundry on floor outside elevator throughout stay.

room was clean and comfortable our beds were comfortable too the room was nice and warm we had wifi were able

- free gymnasium for guest - room got every facility you need e

reception advised they had problems with their laundry supplies and couldn't provide a second towel

i felt very sorry for the cleaning staff lugging their laundry bags up and down - the highest floor is 120

good bed ud83dude09 quiet hallways easy check in service good room service

breakfast very good

no kids menus so had to order them takaway

laundry service or machines for self laundry

i loved the the location was perfect for kids

central location pleasant, polite, efficient and informative reception, bar and restaurant staff clean comfortable

wifi was good

the sofa bed was plenty big enough and the wifi was really quick and easy to connect

laundry service available with an iron and board in the room

we liked the fact that there was ev charging and that the car park had cctv and security gates

every encounter with the staff was positive from reception who were very helpful, bar staff and restaurant

reading the reviews i decided to book this hotel, based on its central location and the free parking

staff were very friendly and helpful, room was fantastic, the building is beautiful, very clean, room service

location with lots of parking

breakfast expectational

all was very clean and staff were very helpful. breakfast was first class.

wifi was a bit spotty, and the heated towel rack in the bathroom was so hot that i burned myself on

room - quiet location - good parking facilities

i arrived to heaps of laundry piled up next to my room, though it was moved

the spa was lovely and clean

have liked tranquil music playing in the pool/sauna area

no wifi information in the room no check-out information in the room room was very tired looking

it s a shame the pool isn t bigger but it s lovely to have dip

a blouse cleaned over the weekend and they did it for me in the their machine as there is no laundry service at

the facilities were excellent, bar was very good but a little expensive

negatives apart from room service we could bot contact reception room telephone did bot work when we went to

very comfy beds, nice rooms, tv and free wifi... all you need for a good night's rest :)

broken and was put 2nd floor with baby and two kids

it was situated next to laundry room

time someone opens it it sounds like they are going into your room its also right next to the laundry rm

i was also very grateful they could do some laundry for me (it was only five pounds charge)

was next to what i think might have been the laundry or cleaning station so was noisy early in the

door to laundry room and drier still going at 11pm

loved the bar and restaurant and the very glitzy foyer.

working at all , very frustrating but in the end the gentleman yashee given us discount and good room

large wedding party with kids and adults running around until midnight banging doors, screaming and shouting

ample parking and welcoming staff

wifi was excellent in the bedroom

there was no cooked food available or bar/room service

no wifi in the room

the wifi was insecure so difficult to use for work

meal was absolutely delicious, breakfast was little bit of a letdown but still good

plenty of free parking

dirty laundry was also strewn over the corridors during the morning whilst housekeeping were attending to

parking was on site on arrival you went in to reception and they gave you a permit to put in your

was a power cut in the morning meaning i never got any breakfast and had to leave early but not the hotels

friendly staff, excellent breakfast and strong wifi

our room 25,s view of the beautiful village, the bar & restaurant area

hotel virtually empty it would have been nice to have had a view other than of the dirty laundry

realise that i reacted with their bedding, but no one could help me with any true answers, what laundry detergent

the grounds are superb - great for walking dogs. pet friendly hotel. very clean.

there's no room service if you want to get your meals instead of going to the dining areas.

although kids are welcomed, an elderly swimmer did complain to staff that my children were jumping in the

can t wait to visit when the spa opens next year

couldn't get anything out of the wifi

not to mention the care provided to myself, my family and my pet was amazing, 10/10 for me

clean, comfortable and quiet, with plenty parking space at the back, breakfast was lovely.

private office road parking

very clean room, friendly staff, free wifi, lovely fried breakfast and tea & coffee in room.

car parking

great breakfast, friendly staff, clean room and a good nights sleep - what more can you ask for!

waited a long time for breakfast but fortunately it didn t affect our schedule for the rushcart

wifi kept buffering and loosing connection, made it difficult to use

ate in the bar with family who we met over there, food was really nice enjoyed by us all, the bar is nice and

kids running round using common areas as a playground., no adult supervision. bar closed early.

30 kids running around and banging on doors and screaming, people in next room with a child didn't

there was also a wedding hosted on the site the previous day, and the guests' kids who were leaving early also

hotel, nice food, pleasant staff, nice location, great playpark for kids, and good views of saddleback moors

bar hotel far exceeded any expectation

the bar and seating areas were all nicely decorated for the festive season

the grounds were extensive and well maintained and there was plenty of convenient parking

beautiful location, comfortable room, good food, very pet friendly.

brilliant,staff very friendly and professional,only thing to disappoint was service charge every bar visit a

nothing apart from more seating in the bar area although may prove difficult

excellent wifi.

the view from the room was great and our daughter was impressed that there was free wifi

you went out of your way to make our stay the best and overly succeeded, loved every minute n the kids had the

breakfast was hot , fresh and plenty of it

all this followed by a late check out and the staff allowing us to leave our bags until later when we collected

free parking

clean. value for money. parking. great breakfast and good old fashioned charm and friendliness

it clear where we could park round the back of the hotel - we were confused which part of the parking area might

staff were lovely. fast wifi. good breakfast. free parking

the wifi worked well